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    C Miller Properties

    1.0 (1 review)

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    15 years ago

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    Haustay Vacation Rentals - We were greeted by a welcome tray with two very nice ball caps.

    Haustay Vacation Rentals

    4.0(24 reviews)
    7.0 mi

    3636 Carlsbad Blvd Carlsbad, CA…read more Beautiful location and 3 bedroom home. Bathrooms and kitchen are nicely updated and interior is beautifully decorated. Ocean view was outstanding!

    I would not recommend booking with Haustay. We typically use Airbnb for our annual family vacation…read moreto San Diego, but this year we decided to try a different platform. Considering we were spending around $1,000 per night for an entire week, we felt confident booking with a company whose website emphasizes "exceptional service." Unfortunately, that was not our experience. We were traveling from Arizona to escape the summer heat with two small children and a 6-month-old baby. We knew when booking this beachfront property that it did not have air conditioning, which normally isn't a concern for coastal San Diego. Unfortunately, our stay happened to fall during unusually warm temperatures and record-breaking humidity. The house was extremely muggy and never cooled below 80 degrees, making it incredibly uncomfortable, especially with a baby and young children. Given the unusual weather and heat advisory, we reached out to Haustay and asked if they could provide a portable AC unit. We were told no because the property was advertised as not having AC. We then asked for additional fans. After multiple texts and follow-ups, fans were eventually delivered, but they provided very little relief unless you were standing directly in front of them. At that point, we asked whether we could receive a refund for the remaining nights so we could move to a hotel with air conditioning, or whether they could accommodate us at another property. Again, the answer was no. Their reasoning was essentially that the home was advertised without AC and they had provided us with fans. We completely understand that Haustay cannot control the weather, and we knew the property didn't have AC when we booked it. What was disappointing was the lack of flexibility or meaningful effort to help when circumstances became unusually uncomfortable. When you're paying around $7,000 for a week and a company markets itself around exceptional service, you expect more than being reminded that the listing said there was no AC. Haustay also told us that the owners would not allow them to provide a portable AC unit. If that's the case, my recommendation to Haustay would be to have portable units available for situations like this, particularly during extreme weather, so they have the ability to actually provide the exceptional service they advertise. Unfortunately, the heat wasn't our only issue. During our stay: * A fire alarm went off at 4 a.m. because of a bad battery * Landscapers showed up at the property without any advance notice to us * The Wi-Fi went out * The washing machine or the wall behind it appeared to be leaking water onto the laundry room floor * Bug found in the master tub upon arrival Any one of these issues on its own would have been manageable. Combined with an unbearably hot and humid house and the lack of meaningful assistance from management, it made for an extremely disappointing stay. This is the one big family vacation we take each year, and we specifically spent more money hoping to have a great experience. Instead, we spent much of the week uncomfortable and trying to get help. For the amount we paid and the level of service Haustay advertises, we expected much better.

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    C Miller Properties - vacationrentalagents - Updated October 2026

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