When it came time to install central air conditioning in our home, we wanted to make sure we were…read moremaking the right long-term investment. We received an in-home quote from another company that initially seemed almost too good to be true. After doing additional research, we discovered the proposed system had been sized primarily for heating, meaning the cooling capacity would need to be throttled back, potentially leading to increased wear on the equipment over time. The quote also included older, discontinued clearance models that used refrigerant scheduled to be phased out in the near future. That experience made us appreciate the honesty and expertise of Family Danz even more. John R. visited our home, provided a realistic and transparent quote, thoroughly explained the advantages and disadvantages of each Bryant system option, and allowed us to make an informed decision without any sales pressure. As a retired military veteran, I also sincerely appreciated the additional savings they extended as a thank-you for my service. Once we committed to the installation, everything moved quickly. We were scheduled promptly, and before work began, John R. and Residential Installation Manager Josh G. conducted a final walkthrough to verify measurements, answer every question we had, and ensure all of our concerns were addressed. On installation day, Grady and Kayden arrived right on time, listened carefully to our requests, and immediately got to work. Although an unexpected scheduling delay with the electrician from Mackey Electrical meant power wouldn't be available until Wednesday, the installation team adapted their schedule and completed as much of the work as possible in advance. They even coordinated an earlier start on the second day to get ahead of the intense attic heat. Throughout the four-day installation, Josh stopped by regularly to inspect the progress, answer questions, and make sure the crew was working safely and staying hydrated. Every member of the Family Danz team demonstrated professionalism, outstanding communication, and genuine pride in their work. Any issues that arose during the installation were addressed quickly and communicated directly to management, giving us complete confidence that customer satisfaction was their highest priority. The quality of the workmanship and attention to detail exceeded our expectations, and the finished Bryant air conditioning system looks and performs beautifully. Based on this experience, we have decided to trust Family Danz with all of our future heating and cooling needs, including servicing our boiler and hydronic baseboard heating system. If you are like us, having a central air cooling system is a major home improvement to not only improve our quality of life but increase the home value. It also does not come without a significant price tag which is why the value and longevity of the system is important to us. We wholeheartedly recommend Family Danz to anyone looking for honest advice, skilled installation, and exceptional customer service. They truly earned our 5-star rating.

Came out when said. Was able to recharge my ac due to a leak but the price was high. Also do…read morenot like trying to sell you membership.

On July 5th, 2018, during of one of the hottest weeks of the summer (and one of the busiest times…read morefor HVAC companies), my 15+ year-old central A/C stopped working. Based on a recommendation by my contractor, I called Brian that night & left a message. He called me back early the next morning, and arranged to meet me at my house a few hours later. He showed up exactly when he said he would, and immediately found the problem: a blown capacitor. Better still, he had a new one in his van. We talked a bit while he installed it, and he gave me some good advice. He also had a great sense of humor, and seemed like a genuinely nice guy. I was very happy with the response time, the quick work, the advice, and the price. Brian's my new HVAC guy!

Amazing! Brian is a super sweet guy and did an incredible job when nobody else could. Recommend to…read moreanyone

I have been trying to reach this company for over a month and all I get is an answering machine and…read moreno return call - are they out of business? They installed my heat pumps a couple of years ago and did a great job so I wonder where they have disappeared to.

Great company. Kevin is extremely knowledgable and eager to share what he knows. Doesn't try and…read morepush replacement of the unit or other expensive repairs. Super responsive too. The type of expert that I would recommend to family.

Paul had Daniel here and fixed my furnace a week before other big companies I called would fit me…read moreinto their schedule. Thank you for your knowledgeable, prompt service and kindness.

I have been using Taub for 2 years now and I am NEVER disappointed!! They are so reliable and have…read morethe best people working! All of my plumbing and heating issues are addressed in the quickest time. Everything is thoroughly explained to me in terms that I understand. Their prices are extremely affordable! Highly recommend them for all heating and plumbing issues :) Paul and Desi are the best!

EW Tompkins did a fair amount of work on our new kitchen, a job that required them to come back…read moreseveral times. Everyone that they sent was professional and very good at their job, with much helpful advice given in the process. I too experienced a couple times when an appointment had to be rescheduled due to an emergency for another customer. In both cases, I got a call ahead of time asking if I minded allowing them to take care of someone without heat or water first, and the delays were minimal. I found them very professional and caring, and I am glad to be a client they will take care of when I have an emergency. I have had several conversations with Cathy and I found her to be a very open and caring person who was willing to work with me on my needs and offer her experience to help me through a complicated remodeling project. I will continue to use her comapny as long as I live in the Capital District.

I can't speak to the quality of their plumbing work because after waiting almost month to receive a…read morequote I will not be using their services. I called to have someone come out and look at an issue in our bathroom. The person who came out was friendly and helpful and left saying they would get back to me with a quote. After about a week of waiting I called the office and was told that the person who runs the quotes had taken a few days of leave and was behind on the quotes. I've now called two other times, and each time was told that the person running the quotes was behind. They assured me they would "let her know I was waiting" but were never able to offer an idea of when the quote would come. It has now been almost a month. They have sent me so many spam e-mails asking me to leave a review that I've decided to oblige them. They might have great plumbers who do excellent work. I don't know. That's only part of working with a plumber, and this kind of delay speaks too poorly of the rest of the operation for me to feel comfortable working with them.

Very happy to find a small family-owned plumbing shop that isn't private equity-owned. I called…read morethem to detect and fix a large-ish leak, and it turned out to be a toilet (as I sort of expected). I had a complete rebuild of the toilet for reasonable cost and a free return visit to tune up the work. Will be calling this shop again.

In our experience this guy was unprofessional. He never responded to our phone message but did…read morereach out when we emailed him through the website. He came out for the free estimate but then was super flaky about scheduling a time for our project. After a week or so he contacted us the night before to say he could come at 8am the next day. When we weren't able to make that happen we set up an appointment for 8am the following day. He texted the next day to say an emergency came up and we would have to reschedule. He then texted the morning of the cancelled appointment day to say he could come that afternoon. When that was not convenient for us he said it didn't seem like we were going to "gel" on this project and he would pass on it. Not sure why it was so difficult for him to schedule a firm time for our project. We were pretty flexible for weekdays and very flexible on time, just needed more than a few hours heads up.

Installed heating and cooling system for us. No problems…read more everything was explained to us as it was being installed. Bryan returns your calls promptly without hesitation. good job guys

We hired Devoe Heating and Cooling to install a new ductless mini-split system. Initially, we were…read moreimpressed with Brian and his team. They seemed hardworking, responsive, and committed to getting the job done. He asked us several times to leave a positive review, and we said we would as soon as everything was fully installed and working correctly. Unfortunately, our experience deteriorated after the installation was finished. They only tested the system in fan mode after the installation. When we tried to run it, it would not run in heat or cool mode, and was displaying error codes. Devoe returned multiple times, replacing parts and ultimately concluding that the manufacturer was at fault and that the compressor needed replacement. They referred us to another HVAC company at our own expense, saying they did not have the tools to replace the compressor. The technician from the second company discovered that the equipment was fine, but the system was not working because Devoe's team had left the refrigerant service port closed after installation. Once corrected, the system operated without needing to replace the compressor. However, we then discovered a second problem: one of the units was leaking water down a bedroom wall. When I contacted Brian about the leak, his response was disappointing. He said, "Do I get a five-star review if I come fix it?" He also denied responsibility for the leak. When I said I could not promise a five-star review, he said he would not fix the leak, minimized how serious it was, and repeatedly asked for a five-star review. We had the second company come back, and their technician found two installation-related drainage problems causing the leak, which they corrected. We ended up paying $850 in total to the second contractor to fix issues related to the installation. Everyone makes mistakes, and I understand that troubleshooting complex equipment can be challenging. What concerns me most is not that problems occurred, but how they were handled. The combination of installation errors, refusal to take responsibility, and repeated pressure for a five-star review left us with little confidence in the company. As an addendum, I left this review on Google last week, and Brian replied; instead of apologizing or taking accountability, his reply focused on how we had previously said we would leave a positive review. He stated he could share photos of our installation (photos don't show the leak), reiterated that he is committed to high-quality work, said he doesn't like electric heat pumps, and then concluded, "But you go on your rant if that makes you happy at the end of the day." Brian has since taken down his reply, but I won't forget how he missed a chance to make things right.

The CEO of the company, Heather, in a conversation we were having today to work out my plan to pay…read morethem, cursed at me. Yesterday she accused me of not returning her phone calls. Meanwhile I have not received any voice messages from her. She also threatened to take legal action. I don't care how good your technicians are. One bad egg makes it all turn rotten.

I've used these folks for years for my heating and hot water plumbing needs. They are responsive,…read moreknowledgeable, show up on time and do good work for a fair price. I highly recommend them.