Extremely professional, super knowledgable. Happy to take the time to give me a good bit of free/DIY advice - invaluable as a new homeowner!

We purchased a home this summer, and as part of the closing process, the seller had a new hot water heater installed through this company. We received the receipt and installation details at closing, including this company's information. Since moving in, we've experienced ongoing issues with the hot water supply. I am currently 8 months pregnant and unable to take a full hot shower, and my children often end up needing to take cold baths afterward. When I reached out to the company for help, they refused to come out to assess the situation unless I agreed in advance to a $300 service fee. The company is upfront blaming that the hot water heater is simply "undersized for our household needs" instead of checking on it. I've previously owned a home with a similarly sized water tank and never ran out of hot water at all, but regardless, I believe a company should stand by its work--especially when the installation is recent and the unit is still under warranty. At minimum, a basic service check should be offered without demanding a substantial fee upfront or placing the responsibility on the homeowner. The individual I spoke with on two separate occasions was dismissive and unprofessional, and did not take accountability for the situation. The interactions left me feeling uncomfortable and even intimidated to write a review, but I feel it's important to share my experience so others can make an informed decision and find a company that stands behind its work and treats customers with respect. read more

I had an issue with pipes leaking in my basement for years. I had several other plumbing companies over the years make repairs on said pipes, and the repairs never lasted long. I called John at McDonald Plumbing, Inc., most recently, when my neighbor referred his business name to me. I'm so glad that I called him to come to my house and look at my pipes. He gave me a price to replace all of my pipes in my basement for less than what the other plumbers charged me for repairs. We hired him to do the job, and it was done in an afternoon. No other plumber suggested we handle the problem as John did. They just kept charging us for repairs that never held up. I feel so happy I finally have this process behind me, and John got the job done quickly, efficiently, and left the work area as clean as he found it. Thank you, John. I'm so thankful my neighbor recommended you to me. read more

John was immediately responsive to my no water situation and came immediately. Diagnosed the issue and did the repair quickly and efficiently. Totally responsible. I would recommended for any issues. And he's a pleasure to have in your house. read more