Nice place to visit, but I wouldn't want to live there. The facility itself is deceptively nice…read more my Dad lived at EV for 18 days and in that short time, I became overtly aware of the lack of management staff. As soon as he arrived, I began to receive calls of him falling. It was clear that he needed more care than he was getting, even though he was assessed and placed in assisted living with a level 5 care. We were never given a care plan and I witnessed him calling for help multiple times with no one arriving for over 20 minutes. They lost my dad's medication, ran out of diapers and he went to the hospital 3 times while he was at the facility. He required 4 staples in his head and there was blood left on his door for over 24 hours, which I eventually cleaned myself. On the third trip to the ER I told Kaiser staff that under no circumstance was he to be released to EV, it was not a safe environment for him. I tried to reach out to Marissa and her supervisor Lori but again was met with lukewarm responses. Apparently, all staff was at an offsite conference and there was no management on site for over 48 hours. I needed the money back for the so I could place my dad in a safe place, but EV had withdrawn $17k from my dad's account. Needless to say they we're making an already difficult experience excruciating. Please, if you're considering EV for your loved one, think again. I looks nice on the outside, but on the inside it's an unsafe, and they are extremely short staffed.

I would like to mention that Kelsey Gamble the front desk concierge, is a great asset to Emerald…read moreValley. She is accommodating, very helpful and good with solving issues. She works well with the leaders at Emerald Valley, wonderful with us residents and very patient. She's friendly with everyone that comes in, and always smiling and courteous. Most of all, she's personal and confidential. Sincerely, Patricia Surmick Rm 411.

Christine at Creating New Hope has been an angel sent from above during one of the most vulnerable…read moreand overwhelming times in my life, as I tried to help a friend in need. She took the time to explain everything I needed to understand about the responsibilities of being a Power of Attorney (POA) in great detail. Her guidance helped me better understand the situation and recognize what was happening. Throughout this process, she has been incredibly responsive, compassionate, supportive, and helpful. She is extremely knowledgeable and has helped me stay strong and confident in my decision-making during such a difficult and emotional time. I truly believe she helped save me from making a decision that could have had serious consequences. Thanks to her guidance, I now feel more informed and empowered to ask the right questions and understand what I am agreeing to before taking on such a responsibility in the future. I cannot recommend Christine enough! Her knowledge, dedication, and genuine compassion are truly a blessing. I am so thankful to have had her guidance and support throughout this process. She has made a lasting impact on me, and I will always be grateful for her help.

Christine at Creating New Hope Senior Living Advisors has been an incredible resource during a very…read moreoverwhelming time for our family. From the moment she answered the phone, she was compassionate, patient, and reassuring. During our very first call she gave me the information and guidance I needed to move forward. Within an hour of speaking with her, several senior living communities were already reaching out to me. Before connecting with Christine, I had called many facilities myself and only received one call back. All we had to do was schedule the appointments. It was clear that Christine has built strong and meaningful relationships with the communities she works with. We ultimately placed our uncle in one of the independent living communities she introduced us to, and the process felt so much more manageable because of her help. She also helps families explore assisted living and skilled nursing options, which makes her an incredible resource no matter what level of care is needed. If you are trying to navigate independent living, assisted living, or skilled nursing options for a loved one, I highly recommend reaching out to Christine at Creating New Hope Senior Living Advisors. Having someone knowledgeable and compassionate guide you through such an uncertain time truly makes a difference. We are very grateful for her support.

First the good- very beautiful building, nice to visit…read more good food, very nice wait staff and chef in dining room. Pretty grounds, flat and good for walking. quiet location. Very kind front desk staff. The cleaning staff is very good and the maintenace staff are also excellent, The Cons- 1-Rent will increase 7-8% every year to the day. 2-If you pay for showers, your parent may or may not get them, maybe 25-50% of the time. They seem understaffed and do not have a transparent way to keep track, report or let family know 3- the elderly must put their laundry into the hallway for pick up which is difficult given that the doors are very heavy and most residents use walkers and canes. 4- Do not rent and apartment on the 3rd floor unless your parent is able to use stairs, the elevator breaks at least once a year due to water issues and there is only 1 elevator to the 3rd floor so they are stuck up there until it is fixed which sometimes is weeks if they can't use the stairs. 5- Since the corporation of IVY park took over this facility, the most of the staff turns over every 1-2 months. you will not get to know a caregiver, they don't even attempt to introduce you to care givers. The management, nursing, and activity directors change about every 2 months so there is very little accountability. the only staff that has been constant is the waiters, the maintenance crew and the front desk. 6- their "fall and call button" is a one way system (no voice) so the elderly do not know if the call has been received and the response can take up to 2 hours or never, so if your parent is mildly cognitively impaired and does not carry or cannot use a cell phone, it is not a reliably safe system. Unfortunately they have not invested in a better and more updated system. Overall, it's very hard to find good care for the elderly and Ivy Park, despite the high cost is a mixed bag. I'm not sure that any other place is better, but just be aware of what you are getting into before you sign on the dotted line.

My Mom has lived there for about 3 years, the single elevator goes down on a regular basis, then in…read moreMay 2026 the elevator went down and is still down, the people who can move, do move. The food has no taste, my Mom must call down 3 times to get the food over an hour later, the activities are non existent, the hallway on the 3rd floor hasn't had AC for over a year, constant care giver turn over, Gilbert Castro Director doesn't return emails or phone calls, we will be out by the end of the year, my Mom has finally had enough. My wife worked there 20 years ago when it was "the Villa San Ramon", it was a great place, Ivy Park or Oakmont don't care about the residents, avoid it like the plague.

Wish I could give more than 5 stars. This place is awesome. My husband originally went to another…read morefacility after a stroke and was deteriorating there. Luckily, I was able to get him transferred to Creekview, where he thrived. The physical, occupational, and speech therapists were outstanding. They all really made the effort to make sure that he would get better and be able to come home. (Shout-outs to Govin and Maya.) The facility is gorgeous and welcoming and the rooms very pleasant; not institional at all. The staff is very caring. They paid attention to my husband's dietary needs, yet the food was pretty good for a nursing facility.

Rossana (nurse) & Mildred (CNA) & Shante (Case worker) were great at their jobs . I've seen such an…read moreamazing case worker , she was so calm and always listened and figured out whatever needed to be done. The response time was very slow if my Dad needed anything , the food wasn't the best . the vegetarian options bland , tea luke warm , half the time they didn't have the protein drinks that he was supposed to get with every meal. they kept saying it was ordered it would get here that day

If you are looking for a board and care facility, Golden Hills is exceptional. The atmosphere is…read morewarm and welcoming. The facility itself is clean and inviting. The staff is outstanding. Each resident is treated with utmost respect and care. Individual preferences are quickly noted and provided for. There are not enough words to express the quality, outstanding support, service and surroundings of this Board and Care Home.

My Auntie had been staying at Golden Hill for several years and even celebrated her 99th, 100th and…read more101st birthdays with a amazing celebrations at GHH. Their owners and workers have always been outstanding with their many holiday celebrations besides their great daily care. The home is super-clean and the first thing we noticed was how well lit with natural lighting the home had. Plus the beautiful covered patio makes for a happy residence. All the other family members of residents have agreed with us regarding GHH superior care for our loved ones.

Emerald Care Home is a comfortable and and well designed home for senior living. There is a lot of…read morelight and openness in the living room, kitchen and dining room. Outside is a pleasant, large deck surrounded by trees, shrubs and flowers where we often like to visit my mother. But aside from how nice the home is itself, the care here is what is ultimately important. The caregivers really treat my mother well, just like a loved family member. She is 95 and wheel chair bound, but she is always treated with respect, included in conversations, and encouraged to share her wit and sense of humor. We know that she is comfortable, she eats very well, and she likes the owner and staff here. And they like her!

Emerald Care Home is a wonderful place to take care of your loved one. My mother has been in their…read morecare for over three years, and I cannot recommend them enough. Carmen and her staff are kind, caring, and very attentive. My mother has been bedridden the entire time, and she has never had a bed sore or any other serious issues. The house is spotless, the meals are made in the premises, and the staff show genuine interest and concern for the clients. I am extremely fortunate to have found such a great place for my mother.

As a local realtor who specializes in helping seniors transition to continuing care communities,…read moreI've had the pleasure of helping several clients with the logistics of their move to Stoneridge Creek in Pleasanton--including two wonderful clients currently in the process of moving in. Once again, I'm reminded why this community is such an outstanding choice. What continues to stand out about Stoneridge Creek is its thoughtful approach to senior living. The community is well-designed, well-run, and filled with friendly, welcoming residents. The transition to retirement living can be emotional and overwhelming, but here, it becomes a positive, empowering experience. It's a joy to watch my clients thrive here, and I continue to recommend Stoneridge Creek without hesitation.

We have a lovely monthly dinner in the Wine Room where new residents are invited to attend. In…read moreaddition to a very special menu, they hear about all the activities and ways to get involved. They are assured they can be as active as they want to be, and are encouraged to sit in on various committees and clubs to learn about what they do. These dinners are always a big hit!

I'm skeptical of these glowing reviews, so I'm writing my own…read more I took my dad to a brunch and learn there. It was impressive. They have a new culinary director which sounds luxurious. The food was delish. Dad didn't love the coffee but he can make his own. :) The staff has been there a long time and the ownership is also long-term which I find stable. There are a lot of pluses, but the icing on the cake was that each of three different residents talked to us in passing, and they were very cheerful and appeared happy. My dad is excited to move in soon, and it's a relief to the rest of the family. We're looking forward to my dad experiencing the Men's club, weekly happy hour, and nightly movies. I'll update my review in about three months.

My father lived in this facility for nine months, during which he fell 13 times, despite my clear…read moreand early disclosure that he had Parkinson's dementia. Rather than revising his care or offering support, the facility ultimately evicted him after his final fall, labeling him a "fall risk"--a fact they had known since day one. They violated legal eviction procedures by failing to give a 30-day notice, and informed me while I was out of the country, leaving my father in the hospital and me scrambling to find a new place for him. The lack of empathy during a vulnerable time was inexcusable. To make matters worse, the facility said the only way they would allow him back was if I paid for a private 24/7 nurse--an expense they knew was unrealistic. This was clearly a tactic to push him out while appearing cooperative on paper. Not sure if Aireen T. is still the director but she is not responsive, professional, caring, or compassionate at all. I had to involve Ombudsman to get responses from her on everything. There are also serious safety and staffing concerns. During a power outage in the heat of summer 2024, the facility had no backup generator. We overheard firefighters asking staff where the generator was, and staff admitted there wasn't one. During this incident a female resident was stuck in the elevator for literally hours on a hot summer day!! It was horrifying. Others, like the woman across from my father's room, were left in the dark yelling "hello, is anybody there?" My family and I went to her to calm her down ourselves as no staff member checked on her or other residents to reassure them during this electricity outage. They are clearly understaffed and many of the caregivers are not certified CNAs, and it shows. Staff routinely defer to residents' refusals for essential care, and hygiene, rather than providing informed, proactive support for those with cognitive conditions. Many times I showed up and I could smell he hadn't showered. When I asked staff why they would say that he refused so they didn't do it. Medication for my father was not consistently dosed at a consistent time which was also a huge problem. My father also experienced racism from two other residents, and when I raised this with the Director Aireen, they brushed it off--blaming the behavior on health issues such as UTI and did nothing to protect or acknowledge the harm done to my father. Aireen and executive management did nothing to soothe our concerns. This facility is not safe, not equipped, and not compassionate. I would not trust them with any loved one under any circumstances.

Bright Star was referred to me by a close, trusted friend who works in the medical field…read more The coordinator was extremely helpful (Pam) in helping us locate a nurse for a rotation of our personal care, for our mom. The nurses Patricia and Danette were very knowledgeable, detailed and compassionate. As usual, my friend was spot on on who the best company was to call.

Brandy Linn is amazing!!! She takes care of my grandfather with such love, she really is such a…read moreblessing to our family! We love!

Our family member was lovingly cared for over the past 9 months - it was like a home away from home…read moreand allowed her to spend her last months in peace and comfort. They also worked closely with Hope Hospice and we all benefited from their seamless relationship. I would highly recommend if looking for a more personal place in contrast to a larger facility.

We moved my Mom to Quail Gardens in February 2023. It was the first time she did not live…read moreindependently, but we knew it was time and this would keep her close to me. We were so grateful that we selected Quail Gardens over the multiple options in the tri-valley. Mom was well cared for, treated with dignity and respect, and encouraged to participate and socialize with the other residents. It is a horrible chapter, to lose your independence and be under the care of others. But the team at Quail Gardens, led by example from Alicia and Jenn, made the transition as smooth as possible. The entire team is caring and really do everything they can to engage with and get to know the personalities of each resident. What I appreciated most is how welcome my siblings and I were. We were encouraged to visit often and stay as long as we like. We were as welcomed as we could be to the point where the staff became an extension of our family keeping us posted on how Mom was doing on the few days we were not able to get by for a visit. The BEST part of Quail Gardens is their patio - it is such a peaceful and inviting space. Mom and I loved to sit out there, have a diet coke and play cards. We would do so for hours. If you are looking for a home for a loved one, please reach out to Alicia and give Quail Gardens a visit.