I called them asking if they sold and installed garage door operators/openers, I was told they do…read moreand that they would call me back to schedule. I waited several days and no call back, I call them again and they said they will call me back soon to schedule. One week later after still never calling me back, I call the Garage Door Guys and they installed a new operator for me and were great to deal with. I can't give Scofield a horrible rating because they never accepted my business, but I think this review and a 3/5 are a fair rating. I will also note I live in a house that needs all new windows and 2 new sliding glass doors, if I had had a good experience with this much smaller job I very likely would have given them that business as well. But now I know that, for whatever reason, they don't do what they say and they aren't diligent in communicating with customers. Hopefully they do better for future customers.

Very unhappy. Visited the store early March, nice enough…read morevisit, very friendly. Hired their services to repair two Lawson storm door screen cartridges. Also to replace two window screens and service my garage door. Several emails, two months go by - no replies. One more email asking them to please advise if they would prefer dropping my job for whatever reason. I think this is fair as it frees me to contact a different company. They got right back to me and said tracking my parts was to arrive next day and they would contact me and set up a date to install. That was 3 to 4 weeks ago. No emails, no phone calls, nothing. I rarely post a complaint, I can't even remember when and even if I did, do this took a lot from me to post this.

They put stickers with their name and number on the garage doors that they install. This is a…read moregenius move, and 100% why I called them initially. You might think that seems like a fishy tactic to lure in customers for shoddy work. Definitely not the case here! Scheduling the appointment was a breeze and the technician let me know when he was on the way. My issue was a dead circuit board in my 20 year old garage door opener. The tech went over the replacement options along with clear and upfront pricing. Once I decided, he was able to do the install right away! While he was there he went ahead and gave my other garage a tune-up as well. Both doors are quieter and smoother than they have ever been. It's actually kind of amazing how much better they are now. I highly recommend them for anything to do with your garage doors. Thanks!

Called Cincinnati Door & Window to inquire about the installation of two garage door openers. I…read morecalled them based on other reviews and ratings similar to this one. Lonnie took my call, answered all my questions, and quoted me a fair price based on what other such installations have cost. A month later I called them and scheduled the installation. (Needed to get some electrical work done first.) When Adam arrived he did some quick measurements based on how the garage doors opened and informed me that the track for the belt drive openers wouldn't fit since I had such a low ceiling. He took photos and discussed it with Nick, the Service Manager. After some serious discussions a solution was found and thanks to the exceptional team of Adam, Nick, and Lonnie I now have excellent garage door openers and an answer why previous owners never installed them. Great problem solvers!

Do not use this company. Their post-install was extremely poorly done. They had to come back…read moremultiple times to correct the positioning of our storm door which still does not shut properly. Our kitchen door feels like it is locked often, but it's not, it also was poorly installed so you have to turn the knob and feel the grinding and crunching of metal as you open the door. However, the real issue is with the storm door with retractable screens on top and bottom Window pane. We have dogs and do not use the bottom screen in an effort to prevent damage from dog scratching. However, our HVAC stopped working over the weekend therefore I was excited to use the bottom screen feature so I could place a box fan in front of it as soon as I lift it up the bottom of glass, a black device with a metal tracking guide popped out. I have no idea what it is, but it is certainly strong because when I touched it it coiled and almost ripped my finger off. Matty told me over and over again how proud he was of this Door in the quality and my dogs will never be able to scratch the glass but if they ever do, they will replace it because it's a lifetime warranty on their products. Today Matty said oh well that was everything except for storm doors. With the amount of problems we've had with not only damage to our walls which they did not offer to repair, these have never worked to their full potential. I also forgot they didn't put a storm door chain on our door and had to come back like a third or fourth time to do that. This company is incompetent. Their communication sucks and the quality of their products. I'm just not seeing the hype. We've regretted using this company since the day they came to install Which leads me to our tiny bathroom window they smartly add a sticker that says do not press against the screen. It's probably because it's set with a cheap glue. Our screen has never been attached to the windows since the day they installed it we corrected this on our own because we were sick and tired of dealing with this company and their crap. The storm door was not capped off, nor were we given a bag of inserts to cap off our door and outside bugs crawled up in there and could come in my house through the strike plate on the door frame. I could not believe this. ???? The varnish is also coming off....What is happening?? This is not normal and I refuse to believe otherwise. These doors were EXPENSIVE, honey. I am also married to a man who Preaches quality over quantity. He was happy to spend lots of money on these doors to have good ones. These aren't it. There are too many other options out there to be spending this kind of money and be dealing with this many issues. We are now doing a whole home remodel and we are going to be spending some serious money but the best part is it will not be with Meyer windows and doors . I've taken a long time to write this review as I didn't want to make it out of anger. I've had multiple chances but held back. The fact I was verbally told several times about the lifetime warranty, regardless what is on a contract agreement has put me in a way.... The End.

I used these guys last year based on a referral. I will not use Nate or his company again…read more Experience was not up to par and too many other window companies out there doing a better job for similar cost. I waited 9 months to post this review mostly to make sure I wasn't just writing in anger. good things -Nate is a nice guy and so is his wife -calls and emails returned quickly not so good things -custom $4000 window took more than 12 weeks from ProVia -window was built wrong - ordered incorrectly -needed corrections -installation - they took all of my old rotted brick mould and tried to cut it up and piece it together with caulking - it looked like a three old did it (I made them replace with all new brick mould - I should not have had to ask for this) -J channel moulding not replaced - I was never even asked about this - new $4000 should come with a new J channel (at least ask me) -inside mouldings not painted - if I knew this in advance I would have used someone else -no accountability, Nate talks a big line but end of the day does not hold himself or his company accountable for excellence outcome -after this experience, I ordered a new $14,000 door from ProVia and used someone else, the other company did an amazing job and exceeded all expectations. I suggest you do the same I will be buying $30,000 of brand new windows for my house this week. Writing a check to pay in full. 23 windows. I wont be using Nate or Meyer Windows.

It's been a week, I still haven't received an official quote. They didn't show up to a second…read moreappointment, then didn't call when i was told they would. I have followed up more than they have. If I spend 4 hours having someone come out to my house, I expect a quote. Also during the their presentation, the sales man said "do you need me to go slower for you" and then they laughed? Super condescending and weird, but hey that's sales guys for you. If you're trying to land a 70k job, shouldn't customer service be at your forefront? (I understood everything perfectly, by the way) They "ballparked" 70k, which is 50,000 more than another official quote I received. The guys at Schottenstein gave me a similar presentation at a quarter of the cost. I'd completely pass this company up if you're getting bids.

Our experience with this company was extremely disappointing and far more stressful than it should…read morehave been. What was supposed to be a 3-4 day project according to the contract ended up taking about a month, mainly due to poor communication, delays, and lack of project management. Our gutters and downspouts were removed and left sitting in our yard for three weeks, and our home went over a month without gutters, which led to water intrusion during storms--something we had never experienced before. The initial soffit and fascia work was also done poorly and required multiple follow-ups before it was finally corrected. Throughout the entire process, communication was extremely poor. We repeatedly had to contact the company ourselves just to get updates or have issues addressed. Promised callbacks from management never happened, and at one point we were even told our bill might be sent to collections while we were still waiting for the company to return our calls regarding unresolved concerns. There were also basic professionalism issues, including trash left in our yard by the crew, including fast-food bags that my dogs got into. The only reason this review is not even worse is because Robert, the replacement project manager, eventually corrected the installation issues, and Phil later took the time to listen to our concerns and offer a partial discount. Unfortunately, that only happened after weeks of frustration and repeated attempts to get someone to respond. Overall, the experience showed serious issues with communication, scheduling, and project oversight. Based on our experience, we would not recommend this company

After 10 years in our house, it was finally time to replace our (already old) windows. I researched…read moremultiple companies and sat through a handful of unnecessary dog-and-pony shows before ultimately settling on True Crew. Our house is ~120 years old, and we've worked with many contractors over the years while renovating and updating. True Crew has been hands down our best experience. They were attentive to our needs, and helped guide us to wonderful new windows and front door for our house. Their communication was top notch, and when they said they were going to do something, they did it. Their pricing was extremely fair, and they didn't use the same high-pressure or gimmicky tactics that other companies used. The guys who handled the installation were friendly, prompt, and took extra care to ensure every window and the front door were properly installed. Honestly, I can't say enough good things about them. If you're shopping for windows, save yourself the sales pitches I endured and call True Crew. You won't regret it. 10 stars.

Reviews looked good, so I called to have someone come out to give me an estimate. Had a nice…read moreconversation, told him my availability and what I needed, He didn't have his calendar with him but assured me that he would call me later THAT day to give an appointment. Never did get that call. Cancelled the estimate. Reasoning: If you don't do what you promise while you are trying to sell me something, how unreliable are you going to be once I sign on the dotted line?

Amazing service. The installers were the best. I would highly recommend this company. 5 stars!!!read more

I would never do business with a shameless islamaphobe like the owner of Gilkey Windows.read more