I went with this company because they were the ones that installed the garage door when my home was built. When the garage door spring broke I called them to come out and fix it. The service technician was not able to come out on the scheduled day due to a family emergency. I understand these things happen; I wasn't aware they only have one person doing this work though. He came out a couple days later and replaced the springs. Unfortunately, the garage door still doesn't function properly. It makes a loud popping noise when you open it. We had to stop using it due to safety concerns; so, we called them back to come out and fix it correctly. We were told the service technician would contact us the next day. He did NOT; so, we called back. We were told "the service technician hasn't been to work this week; we will contact you when he shows up". We were then contacted the next day and told "he will be out this morning" only to get a call back a little while later to be told "an emergency job came up and he won't be able to make it to your house today. He will be out tomorrow morning." I'm not sure how they categorized my job. Apparently, having a garage door that you are not able to use because it makes a loud popping sound when it opens doesn't constitute an emergency. I will not use this company again and I'm removing their sticker from my garage door to make sure of it! read more