If I could give this shoe store zero stars I truly would. Never in my life have I dealt with such unethical, unprofessional, and blatantly rude people. I have never written a review on any platform because I have never felt the need to until now. Bear with me as 1 order turned into almost a 3 week saga.
I came across C&E shoes on my instagram as an advertisement and saw some very cool looking shoes. I saw that they were on sale and decided to try and support somewhat of a local business and not a brand name chain given the current circumstances. I am normally a men's 8.5, with some of my shoes being an 8 or 9 at times. I ordered an 8.5 and alas when they came my feet were swimming in them. I called C&E to explain that I needed to exchange them for a smaller size. The woman who works there told me I needed to pay the shipping to return the pair of shoes. While I knew about this policy before placing the order I should have seen it as the first red flag-who in this day and age makes a customer pay to return something?? I obviously agreed and made no issue of it then. I then called her to ask how to proceed with the exchange process as there was no return slip included in my package. She told me to write a note explaining what new shoe I wanted and the size. I did exactly that and included it inside the box of returned shoes.
After I sent the shoe and she received it, she called me to ask what new shoe I wanted and the size for it. Ummmm did you read the note? Is it really that hard? I could not have been clearer- I included the model name, model number, and size all in a short letter. That was the second red flag that indicated I was dealing with an extremely incompetent team.
After we settled which new shoe I wanted and the size, she made it appear as though everything would be smooth sailing. However, the next day she called me and explained that she needed to charge my card again to pay for the shipping of the replacement pair to my house. She also said with such confidence and audacity, "I'm just going to go ahead and charge your card now." I was absolutely floored and mortified. Despite my tone in this review, I am normally extremely calm but this tipped me over the edge. She said that it was company policy and that even though the day before she said that she would not charge me to ship the replacement pair back to my home, she was mistaken. It is not my problem if she told me something one moment and then the next she realized she was mistaken. In no way is it my responsibility to pay for her mistakes either. She kept trying to charge me for the shipping and I kept declining. And the WORST part was that this was not actually company policy as she stated because in their return policy on their website it actually says, "You are responsible for the cost of shipping items back to C&E Fashions. We WILL ship your replacement items at NO ADDITIONAL COST." Bottom line is that this woman did not even know her own company policy and instead tried to blatantly fool and bully me. How hard is it to do one's job and do it well? I understand that these are extremely tough times for everyone right now but this behavior, rudeness, and utter lack of care for a NEW customer is mind-blowing. I have worked in bars, restaurants, and more- so I do know what customer service is, and let me tell you this was not it. It was far from it. I highly advice anyone reading this post to think twice about shopping here-save yourself the money, time, and effort because it will surely not be reciprocated. read more