Three words for you: TURN AND RUN!
C&D was sent to my house at the request of my home owners insurance policy. The goal was to simply inspect my pipes to clarify a claim that was pending for my kitchen. Direct result of their visit: detrimental Category 3 water damage (poop water) resulting in the loss and removal of walls, fixtures, floors and furniture. Expert plumbers? Please. Expert numb skulls is more appropriate.
Issue #1: During their visit to perform what's called a "jetting" of my main drainpipe they opted to remove the toilet in my half bath. In the end they didn't even need to do this nor did they use the access. But, Chris - an owner as I understand it - must have left his Customer Service skills at home that morning because he had a horrible attitude when he stormed out of my bathroom to inform me of a $500 bill I was now facing.
Chris (abruptly) "Your toilet flange is broken."
Me "Excuse me, what!? Nothing was broken before you pulled my toilet!"
Chris "It's your problem. I could have just not told you and put the toilet back." (Because THAT'S the right way to handle such situations.)
Me "What's that going to run?"
Chris "About $500. But I'm not doing it for you today."
Wonderful, I didn't contract you and I didn't ask that you pull my toilet (which wasn't used in the end anyway) but now I've got a $500 bill on my lap? Ridiculous.
They put the toilet back "good enough" for the time being and finished jetting my drain line from the clean-out in the front yard instead. The real joys happened a few days after they left though. As a result of the subsequent clog, sewage flood and my plumber rectifying the issue we know that this is what happened...
Issue #2: Chris should have known by looking at my 35-year-old - but solid and in-tact - cast iron pipe that jetting was a poor idea. If jetting was still to be performed he should have at least turned down the water pressure to prevent scaling. But Chris has an attitude and wants to collect his fee from my insurance company so he proceeds with reckless abandon. Consequences be damned. In short, his over-aggressive jetting caused metal scales to break off from the interior of my pipe and build up to a point where the joyful tenants of the drainpipe - urine, feces pieces, toilet paper, grey water, black water, etc - to clog and back flow into my home creating a massive amount of damage.
So not only does Chris have a shitty attitude, but he has evidenced a complete disregard for plumbing best practices or the home owner's interest. I will NEVER allow this knucklehead or his company to set foot on my property and my recommendation to you is the same. You may very well walk away with a bigger issue - and bill - than you bargained for. read more