I normally don't write long reviews, but I truly feel like this experience deserves one…read more
From the moment we first contacted JJ, he listened to what we were looking for and showed us options that actually made sense for our family and our situation. We immediately felt comfortable with the vehicles he showed us, and from the moment we walked into the dealership, we felt welcomed. The environment was calm, clean, and comfortable even with us having our 5-year-old and 1-year-old with us. The entire staff was kind to us, and our kids were definitely spoiled while we were there.
Then it was time to get down to business.
We were genuinely in need of a reliable vehicle, but we also knew our credit history wasn't the best because of financial mistakes we made in the past. We weren't trying to hide anything. We came prepared with a solid down payment and brought everything we could to the table to show the income my husband and I generate and the responsibility we have taken on, especially raising a large family.
For us, this wasn't just about buying a car. We were looking for a second chance.
We had prayed for God to guide us in the right direction and put the right people in our path people who could look beyond some numbers on a credit report and recognize that people can grow, mature, learn from past mistakes, and become more responsible.
That's where Andrea came in.
Andrea was straight up with us from the beginning about our situation and what we were working with. She started working with us around 4:45 PM, knowing she was supposed to get off at 5:00. Instead of rushing us out the door, she stayed.
And she WORKED.
She stayed until around 7 PM working with lenders and trying different options to make something happen for our family. I was sitting across the room and could occasionally see into her office through the glass, and this woman was WORKING that phone! She genuinely put in the effort, and that meant more to us than she probably realizes.
After all the hard work,
WE GOT APPROVED!
Because of our credit history, we didn't walk away with the exact vehicle we originally wanted and that's okay. What we walked away with was something much more important to us, a reliable vehicle, an opportunity to rebuild, and a second chance.
We understand that rebuilding our credit and financial history is our responsibility, and we're grateful to have an opportunity to start this new chapter and make better decisions that will ultimately benefit our children and our future. If you're someone who has made financial mistakes in the past, but you've matured, taken responsibility, and are truly ready to rebuild, I highly recommend giving this dealership a chance. Be honest about your situation, bring what you can to the table, and ASK FOR JJ AND ANDREA!
Thank you JJ, Andrea, and the rest of the staff for treating our family with kindness, respect, and dignity. You didn't just help us purchase a vehicle you gave us an opportunity to move forward. We are truly grateful.
Sometimes a "no" from the past doesn't mean a "no" forever. Sometimes you just need the right people, the right opportunity, and a second chance.