The system itself seems great and secure, when we had someone out to activate it the serviceman was…read morepolite, masked and very helpful. The reason for my one star review is for their customer service after the fact. We had a power outage, our backup battery that we were told would last 3 days lasted less than 12 hours. When I called to inquire and solve the issue, the customer service person who I spoke to was incredibly unhelpful, rude and would not address my concerns at all. When I pointed out that the service person, after checking out system, guaranteed me 3 days of backup power the man on the phone would not address the discrepancy and only repeated that batteries deplete over time and there are other variables. I understand batteries don't last forever, I understand that they deplete over time, what I wanted addressed was the fact that, after getting the system serviced, I was never informed that the battery we had was old and that it wouldn't last the 3 days he quoted. Had I been told it was an older battery and I wouldn't get 3 days out of it, I would have gladly bought a new battery from them. Now I am without power with a non-functional system and the guy on the phone wouldn't even acknowledge the discrepancy between what I was promised and what was the reality. Just own up to the fact that your guy didn't check my battery or that he misspoke or forgot to mention that the battery age might be an issue. Nope! The guy on the phone would admit no fault, not even the slightest miscommunication. On top of that, he was extremely rude in the way he talked to me, refused to acknowledge the point I was bringing up and even bad-talked me to someone in his office while I was on the phone (and could hear him). He then tells me to "go with someone else then that will install a crappy 9 volt battery in your panel, see how that works". I have never had someone try so hard to lose my business. Even when I tried to move past the argument to figure out solutions, he only repeated to me "go buy another battery and install it or wait for the power to come back". I would hope a security system company would care that their customer is without security but apparently not. I explicitly said I would buy a new battery from them and have them install it but was met with "just call us when you have power again". Unbelievable.

From the owner: Knight Incorporated, "Full Security Alarm Company". Thank…read moreYou for making us Worcester's Largest, Independent and Family owned Security Company. We are an installing Company and maintain Worcester's only 24 Hour Central Station. Please feel free to contact me, Christine M. Ciociolo for any questions. Many Thanks!!

I had Vivint service for 16 years but unfortunately they kept increasing their monthly service…read morepricing without any changes to equipment or service. I decided to cancel and they made it extremely difficult to cancel. I spent my entire morning dealing with it. I had to call back multiple times, listening to each new person try to sell me on staying, and getting disconnected twice and told I could not speak to a supervisor. One person even told me he canceled my service but did not receive any email verification, so called back and another person told me account was still active. I don't know why companies engage in this behavior because after being a loyal customer for all these years, I would never use them again after this experience, so ultimately they lost me for any future services.

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.

Central Vac tech Danny did a great job. Excellent, Knowledgeable & Reasonable. All around Excellent…read morewith Mary in the office and Danny working. He was able to find a broken pipe in the wall quickly through efficient process of elimination. I told him he should be called the Pipe Whisperer. I would absolutely recommend Lovely Home Systems to anyone and would definitely use them again.

My first "big" project after getting my promotion at work was to manage the install of our new…read moresecurity camera upgrade. The techs from ESG were great to work with, and the install went seamlessly. We made a few minor changes based on some internal factors, but Bob, and his team didn't miss a beat. I would absolutely recommend them to anyone, and am sincerely grateful that they made me look so good on this project.

You can go with a big name company or you can go to ESG and for the same price get a much better…read moresystem and experience. All correspondence prior to my install (November 2014) was timely and helpful. Bob was great at explaining my options and helping me find the right choice for my home security. Since install, I've had a few questions and every single time I received an answer almost immediately. My system is working great and I can't say that I see anything going wrong any time soon.

Domitek is a great company to work with for any technical problems. They have great staff who are…read morevery knowledgeable in IT solutions and provided excellent customer service. The Pleasant St Neighborhood Network Center appreciates the services' Domitek has provided to us, and we highly recommend them to anyone for any technical support.

We needed to implement a Access Control keyless (key fob) system for our 7 buildings in order to…read moreallow easy access for our senior citizen's residents. Domitek approach to our needs was very professional and they provided an excellent service in addition to a great experience while working with them. They were on budget and on time too! The installed Access control (key fob) system, has made it much easier for our residents to enter their building without having to worry about finding their keys, but most importantly it has created a more secured environment for our residents which makes them feel comfortable and at peace know that we can ensure their safety. The system that was installed is state of the art (biometric and fob key) and very user friendly. We were impress with how Domitek took the time to configured and secured the system as well as to provide us with a very thorough training so we can managed the system ourselves. We are very happy and would recommend Domitek for any business looking for reliable and secured Access Control, Intercom and Surveillance solutions.

Apparently our local Flying Locksmith is a missing in action business. Like the old television…read morecommercials that Verizon advertised the phrase. "You should have called". I made a special trip to the Flying Locksmith in Westborough Mass to have a key cut. Their address is noted as 57 E. Main St in Westborough. I have seen their locksmith van parked in the plaza numerous times after hours. However, they do not even have a business store in the plaza. Their business is not even listed on the plaza entrance signpost. All this driving around for a advertised locksmith with no active address. Their name fits them very well. They do not need to submit a flight plan for my business.

Great service, prompt service and very polite. Followed all necessary covid precautions. Would…read morehighly recommend.

Phil from Arsenault Electric completely rewired our office building during a gut renovation,…read moreinstalling three subpanels, running overhead service underground, wiring all lights and outlets, emergency lighting, and more. His attention to detail, professionalism, and clear communication made the project smooth from start to finish. He was a pleasure to work with, and I highly recommend him.

Had Phil come out to take a look at some knob and tube wiring. Professional and knowledgeable!read more