This company is Horrible. If you chose to cancel your service you will need a certified letter to cancel 60 days prior. This is a trash company. I should of never gave them a chance. If you have tiger I would keep way better company. read more

This was a new garbage disposal system to our area--and we were new too, so we decided to give them a chance. The system was very simple, you pay and your garbage is picked up. You don't pay and your garbage is ignored. After numerous missed garbage pick ups and the necessity to move (the Australian owner liquidated and sold this property) I called and told C-6 to come pick up their trash bin and recycling box. I told them that we were moving.... The new owners told me that the C-6 bin sat outside the house for almost three months. They opted to use Tiger disposal. Now almost a year and a half later, C-6 is claiming that I broke a year contract. What contract--I never signed anything! They want over $400 including fees. What a rip off! read more

I would rate this place a ZERO if I had a choice. We moved to San Antonio a year ago and have had issues with this company from day 1. First, it was issues with their website, which was almost impossible to navigate. They've made some updates, but it's still confusing and they make it almost impossible to find out how much you owe. Next, issues with billing. In the entire year of service, we NEVER received an invoice or bill of any sort - you have to call them to find out how much you owe. Finally, the issues with trash collection. In January of this year they didn't pick up our trash for two weeks. Two trash collection dates they never showed up to collect. We called and after a couple failed attempts to get through to someone, finally a customer service rep was able to help schedule us for a special pick up.... Nobody came to pick it up on the special pickup day. They finally came after 3 weeks and all went back to normal, until now (July/August). They haven't picked up our trash in two weeks AGAIN. This time we called and scheduled a "special pickup" to collect our trash THREE TIMES. All three times they failed to pick it up. Also, how do they manage to pick up the neighbors trash but not ours during this time? Ridiculous, unprofessional, and incompetent. This is the third week and we're still waiting for them to pick up our trash. We are fed up and definitely cancelling service. read more

My Latin American wife called to cancel because we moved. The lady was very rude because of her Latin accent. I called back to verify that it was canceled and a different lady answered the phone. During our conversation the girl that answered my wife found out I was calling back in and she went off in the back ground making fun of my wife with her Latin accent. I asked to speak to a supervisor and the lady I was speaking with refused to transfer me. Her answer to me was she would handle it. I see all the reviews here are totally accurate. read more

This is the absolute worst customer service I've encountered. They are rude and completely unprofessional. I called on a Tuesday at 11 am to see why my trash had not been picked up. They said because I had a past due balance. Mind you we pay in advance. I said ok I'll pay it but y'all are coming out today correct. The lady said let me get the account current and then we will get you fixed up. I paid the balance to 0. She then told me " sorry we have already passed that stop" I said ok I understand; but I won't be charged this week then correct? She said yes you will. I said ok then can you pick up tomorrow? She said yes for a special trip charge. Wtf! I closed the account and went with a competitor that starts with W and we love them! Today o get an email saying I owe this company more money!!! I don't think so! We can go Alllllll the way on this one! I strongly suggest you read ALL the negative reviews and BBB complaints before giving this horrible company your money. read more

This trash company is ABSOLUTELY HORRIBLE!!! We haven't missed 1 single payment and have proof and we set it up to where it would automatically come out when it was supposed to and THEY STILL DID NOT GET OUR TRASH!! There have been WAY TO MANY TIMES TO COUNT that they haven't gotten our trash and then were COMPLETELY DISRESPECTFUL!! Then we put our trash out yesterday thinking they wouldn't pick up on good Friday (guess that's OUR FAULT as well, "it was on us to look it up and see that they would", ANGELA'S EXACT WORDS). That's the rude lady who answered the phone and blamed EVERYTHING ON ME! Anyways so they didn't pick it up yesterday so we are new here so thought they wouldn't get it until next Tuesday!!! WRONG! I was outside when the C6 truck drove by, I watched him slow down because they are supposed to stop at ours KEEP IN MIND, THE MINUTE I SAW THEM I LOOKED RIGHT AT THE DRIVER AND WAS FLAGGING HIM WITH MY ARMS THE WHOLE ENTIRE TIME!!!! So... 1. He saw me flagging him, WAS LOOKING RIGHT AT ME 2. He slowed down to look which also keep in mind he couldn't see if there was A bin there or not due to a huge truck was in the way so HE SAW ME FLAGGING HIM, LEFT WITHOUT SEEING OUR BIN 3. Looking STRAIGHT AT ME, DELIBERATELY IGNORED ME AND DID NOT LOOK AT OUR BIN, LOOKED AWAY, ROLLED HIS WINDOW UP AND KEPT ON DRIVING!!! What kind of company are they running???!!! 1. Lazy employees who don't see bin cause they are ready to get done 2. Ignore customers that are trying to tell them it's there to get it 3. Customer service from Angela (lady who answers the phones) who blames everything on customer 4. Customer service that WILL NOT LET YOU SPEAK TO ANYONE HIGHER UP, so nothing can be put on them, and NOTHING BE DONE ABOUT THE FRAUDULENT COMPANY THEY ARE, seeing as we pay for their services and they DO NOT ACTUALLY GET OUR TRASH. 5. Employees who don't note where you have called over and over to report it I would NEVER RECOMMEND THIS FRAUDULENT, DISRESPECTFUL crappy "place of business"!!! They do not care their customers are being stolen from and are getting disrespected!! THEY DO NOT CARE!!! HORRIBLE HORRIBLE HORRIBLE! I I could give the 0 stars I would!!!! read more

I wish I could give them a ZERO! My trash should be picked up twice a week (Mondays and Thursdays). This Monday was the first time my trash was picked up on a Monday after they failed to do so for five straight weeks. I was glad since I thought they finally got it right, well lo and behold my trash was not picked up yesterday (Thursday). Next thing I know, I get my bill in the mail and it's the the same amount that it usually is... I was told every time I called that I would be getting an account credit. So I send an email asking about the credit and the response is... I'll be getting a .93 cent discount on my bill! The other problem is when I tried to cancel my service after the fourth missed day I was very rudely told that I signed a one year contract and to go ahead and leave my trash receptacles out to be picked up, but be expecting a bill for the remainder of the year. This company is atrocious and I will be on a personal mission to get them to lose as many customers as possible. DO NOT CHOOSE THIS HORRIBLE COMPANY FOR YOU TRASH SERVICE! They the only trash they should be collecting and throwing out is their management and leadership. read more

This is a company with very poor customer service. Some months they pick up on a regular basis but sometimes they miss on Wednesday. When you call they say they cannot send someone out to pick up the missed trash. One month they missed every Wednesday but did pick up on Saturday. Not a big problem for the trash but the recycle only gets picked up on Wednesday so we ended up taking our recycle ourselves. A call to the office gave no results. I would change but the other two companies are just as bad. read more

This is the worst company ever in existence. They used fake names and hung up on us. I've never been so disrespected in my life.

Not bad, and at least they haven't continually increased their rates like Tiger Santiation...

BEWARE !!!!! The WORST service I have ever used. I own 9 properties and have service with Waste Management, Republic & C-6. Looking forward to the day my contract is up with C-6!!!!!! read more

I signed up with C 6 Disposal on a recommendation from the previous owner of the business I purchased. Over the three year period of the contract, they missed multiple pickups and one time we went three weeks without our dumpster being emptied. Excuses ranged from having truck problems to no driver. We received no credit for any of the missed weeks. I went out of town due to an illness in the family. I was gone for a couple of months. I called and let them know I was out and needed the balance owed. I was going to pay credit card over the phone but was told that they could not take my payment. I let them know that I would drop a check in the mail in two weeks when I returned. They stated that would be fine. Meanwhile, they terminated my service, picked up my dumpster and claim that my contract renewed so I owe a $210 termination fee!!!! They threaten to put it on my credit. All of this over an $84 balance. Really???? Are they that hard up over $84. They didn't come pick it up for the two months I was out of town so what are they out? When I called to speak to them about it, they transfer me to a person named Jennifer who is suppose to be customer service...not so much. They won't let you speak to anyone else. I recommend that you go with another disposal company. read more

Extremely unreliable trash pick up service. Misses our trash almost every time (2 times a week). Very tired of it becoming a maggot sanitation problem. Canceling them. read more

Scam business, terrible website, awful service. Will not ever pick up trash on time. On several occasions no garbage truck even came. This company will try and extort you by saying they never received your payment, leave you nasty voicemails. Overall awful experience. read more

We started a construction job almost a year ago and went with C6 because they had the best rate. BUT about a month ago something changed. They no longer answer calls, or return calls. Their customer service has dropped dramatically. We can't seem to get our 4 dumpsters pulled and returned empty. We have constant issues with full dumpsters. We are tired of the lack of customer service C6 displays and are going with a different company immediately. I would not recommend C6 to anyone. read more

Company rates for dumpsters are a great price compared to competition, worked with Cynthia in getting our company a good rate and quick response in what we needed. I highly recommend this company. -Roxane w/PaveTex Engineering read more

I have been a customer since August, 2009. Upon signing up for my trash to be collected, I received in the mail ONE sheet of paper for signing up. I advised that I was disabled and as Ive gotten older I'm finding it very difficult to place the receptacle at the end of my yard due to ambulatory difficulty. I asked if they provided a service that would assist me for my trash pickup and was denied. Due to this I decided to terminate and contacted them. I was told that I would be in breach of my contract and if I terminated prior to my anniversary date of September I would have to pay almost $200. I requested a copy of such contract, as the ONE PAGE sign-up sheet did not have this info. Today I received 5-6 pages from them that included the one sheet I signed as well as several other sheets of paper I NEVER SAW advising me of contractual terms that I have NEVER SEEN. Again, I ONLY received and signed a one sheet contract in 2009. It is quite possible they've amended their customer's contractual obligations AFTER 2009 and I should NOT have to comply as I NEVER received a revised contract. This is an UNFAIR practice as well as a RIP OFF. I advise NO ONE to use this company. I've had missed garbage collections on several times and was told that I have a $5 credit for those missed days which I have yet to see on an invoice, even though I've requested. They charge a $25 late fee if you dont pay in a timely manner which i find outrageously ludicrous and now I'm stuck with them until September. I need to give them, at least, a 60 day notice of cancellation via certified mail and they will DEFINITELY receive. Loyalty to this company has no benefits and I anxiously await to "divorce" them ASAP. Customers BEWARE of C6 Disposal as their business is definitely TRASH...PUN INTENDED!!! read more

Worst service ever. They should guarantee in the contract to miss your pick up days because that's what they are good for. I just cancelled my service and I'm sure they will try to to make me pay for my contract. Not going to happen. I think we should start a class action lawsuit against this company for ripping off customers. read more

We have had this company for more than two years through our neighborhood association. During the past two years, weWe have had this company for more than two years through our neighborhood association. During This time, we experienced many missed pick-ups then finally we decided to call and complain. C-6 explained that our payment was received late, so we called our bank to discover the payment was received two days before the due date. We explained this to C-6 and asked for a credit, C-6 said they will not credit us, we were late and they can't give credit. We asked about cancelation of our service and they quickly and gladly said they would do it and send us a bill for early cancelation. (VERY VERY POOR CUSTOMER SERVICE AS WELL AS PICK-UP SERVICE!) This company would rather lose a customer than rectify their mistake. experianced many missed pick-up read more

NOTTTTTTT!!!!!!! Let me just start off by saying that C6 is the WORST company I think I have ever had to do any type of business with. I started service with C6 on 7/13/2016 and as of today I think my trash has only been picked up ONCE without me having to call and tell them that "my trash was not picked up" As of 5:00 PM today 9/5/2016, my trash has not been picked up, and I already know what I will be told when I call in the morning..."I will check the GPS and I will call you back." What good does that do? The last return phone call I got regarding a skipped pick up had the explanation of "we show that they were on your street"... OK BUT THEY WERE NOT AT MY HOUSE. Now, I will say this we were a little confused, and for the first two pickups we may or may not have gotten the cans backwards, Blue for trash!! Trash was picked up as scheduled the following week but then all the sudden we are skipped again. I rec'd a letter in the mail that my service was cx'd due to NON-PAYMENT..... Hummmm ok, I've only had service for two weeks how can that be. When I called in I was told that an invoice was sent by mail to the home address. I explained to whoever it was that answered the phone that this CX letter was the first type of bill or invoice or anything that I have gotten from C6. I explained that the neighborhood has a mailman that doesn't do his job very well, as we are constantly complaining to the post office that we either are not getting our mail or that we get mail for different neighbors. Basically I was told "oh well, we don't really care, you need to pay $75.00 in order for your trash service to be reinstated". WTH $75.00 for WHAT...... $51 for service and the other $25.00 for a reinstatement fee. At this point I'm VERY ANGRY, I've only had service with them for about two weeks. Hell must have frozen over or somebody gave people in hell some ice water, I think I may have even saw a pig fly over the house because I was then told they would waive the reinstatement fee as every customer is entitled to one fee waived. I'm thinking, OK great she's gonna work with me.... NOPE fee waived however trash will not be picked up until the $51.00 is paid. You're kidding me right, I don't get paid for ANOTHER TWO WEEKS. Payday comes I pay the bill online, it clearly states that once the payment is verified and processed service will begin again on your next scheduled trash pick up day. I got an email on 8/29/16 letting me know that my payment had been rec'd and processed. AWESOME!!! Thank you for sending me an email, considering that when I asked if future invoices could be emailed to me to prevent this from happening again, I was told "that's just not possible".... Why? Does your company live under a rock? It is now 6:35 pm 9/5/2016 and my trash has still not been picked up. Looking at all the reviews on Google, you can tell which reviews are written by real customers and which ones are written by paid actors or family members. Look at this one for example, Ju Cantu a year ago- The owner of C6 disposal is very hard working and concerned with customer service. He is very dedicated to the company and gives up a lot of his personal time to keep the company running despite day to day issues, rude customers, broken phone lines, or employees that slack off. 5 Stars!! The writer in the very next review calls the owner Jorge Cantu. Did anybody else notice that the last names are the same? Here's a little piece of advise for Jorge or whoever the owner may be, if your employees weren't rude and didn't slack off, maybe your customers wouldn't be rude and you would have more personal time. As for the broken phone lines go, you should have somebody check the GPS on the phone company's truck. I'm sure they went down your street, there really is no reason as to why they were not fixed for you in a timely manner. My point is C6 obviously knows that they have some very angry customers. Every single one of these reviews is for the EXACT SAME COMPLAINT. If the owner is so hard working and concerned as Ju Cantu has clearly stated then why are the problems not being corrected? I will be typing up my "certified 60 day written notice", letting them know that their services are no longer needed after this review is submitted. read more

Think Twice before you get this crap service and when you cancel follow their crap instructions by requesting approval to cancel their service - OR THEY WILL ADD ERRONEOUS disconnect fee, trash can pick up fee and etc. . . Somehow they think $128 is a cancellation fee for their shit service. Metro disposal is a lot better, plus they offer emailed invoices to avoid the racket behind C-6 and Tiger disposal. read more

our trash has not been picked up for two weeks and at this time the office is giving us the run around !!!!! i would not recommend them at this time !! very disappointed in customer service . read more

In December 2016 I called the company to clear up an account that I had let get expired one of their employees instructed me on what I needed to do to get the account in good standing and told me I would be back on regular rotation getting regular invoices. After paying the fees she told me I had to pay she then said I would be back on regular pickup getting regular invoices. Now they have sent me to collections because I never returned their equipment, that I wasn't even aware I had to return since their employee told me I was in good standing again. I called today to try to resolve the issue and they said there was nothing they could do they wanted their equipment back and now I'm being hit with a $50 collections fee because of their incompetence. The employee that told me the information back in December is no longer with the company apparently she was fired but they will not accept responsibility for their employee leading their customer on thinking everything was fine with the account. They say they tried to pick up my equipment and were not able too but for the last 4 months every Tuesday my trash cans were outside they could have easily gotten them. If my account was no longer with them, they still continued taking my trash and my recyclables, business as usual and had every opportunity to take them. Now they will not do anything to help me and it's basically all their fault all this happened because their employee gave me false information and because this company never picked up this equipment that was easily accessible to them every Tuesday. And apparently I dealt with the same customer service person complained about on previous yelp posts. She apparently needs a new job but she can't handle the stress of being in customer service. Please I normally dont write reviews but I felt I had to speak up now. Please dont use this company, they stink as much as the trash they pick-up read more

We're renting and the landlords had selected C-6 for their garbage and recycling service. Aside from having way too many trucks barreling through our neighborhood (C-6, Tiger, Waste Management) I wish we had fewer providers and better service. C-6 would not be my choice if I could help it. Both Christmas and New Years fell on our recycling & garbage pick up this year (Wednesday) and instead of providing the service the following business day, like most civilized providers, no C-6 makes you wait a week for your recycling...so in this case, 2 weeks. We had recycling pick-up 12/18, and won't have it again until 1/8, and no, I'm not just dumping my recycling into the garbage can so I can get it out of my house sooner. How hard is it to send out trucks to the folks you didn't service the following day? Disposal companies all across the country have figured this out, but not these guys. Glad we're moving next month and won't have to deal with these backwards yahoos again! read more

WANT A HEADACHE? Give this company a try to only realize that they provide poor customer service and make it extremely difficult for you to cancel with them. When speaking to their customer service, you'll deal with argumentative individuals who will indicate that there is not a Manager you could speak with. Additionally, they claim that by just signing up for service online, you are automatically entered into a ONE YEAR CONTRACT which requires a 60 day CERTIFIED letter from you in order to cancel business with them. Escalating my concerns with this company's business practices to the Better Business Bureau. You should too if you're in my same situation. read more

This company is a joke! You're a trash pick up company....yet you constantly leave trash behind! I'll be reporting you to the city, BBB, and anyone else that I can about you not doing what you're paid to do which is simply pick up garbage! How hard is that when it's sitting on the curb for you!? read more

This company is absolutely horrible. Terrible customer service representatives who refuse to allow you to speak to a supervisor and will hang up on you several times. They also threaten to fine you upwards of $100/day if you post reviews about them online. Their service is inadequate and their billing is inaccurate. Steer clear of these guys! read more

I have had c6 residential trash service for nearly 2 years, and I have consistently been unahppy with their accepted level of customer serivce. Anytime I have had to call them, I feel like I am talking to a bill collector that is defending their job, rather than someone that is looking to assist. I will be canceling service as soon as I can get out of my contract, but I was told I have to continue using them for the next year, unless I want to pay a couple hundred dollars to get out of my contract early. I have definitely been displeased with this company and am looking forward to working with someone else. read more

The service was generally ok - with fairly consistent trash pick up. At one point, they did change dates of trash pick up without any notification to its customers. When I called to ask about it, they said a notice had been placed on the mailboxes. I never saw such a notice and figured it shouldn't be too difficult to send out an email notification when service days change. Since my community was just annexed by the city, I decided to go with city services. I figured it would be easier having payments be a part of my cps bill rather than getting billed every three months. When I tried to call and cancel, however, I was told that they required a 60 notice BEFORE your contract renews. Since mine renewed in October, I'm having to pay $150 just to cancel my service with them. I might have waited to start my city service if I had known this. Live and learn. read more

Charged me almost $400 for moving. Called them that I was moving. They asked for move date and last date I would need trash collected. Than they told me to leave cans outside for pickup on said date. 4 months later I get a large bill at my new address. They never canceled my service and had been charging me the whole time with accumulated late fees. I call them thinking that there was clearly a misunderstanding and straighten it out. They were so rude and horrible to both myself and my wife. They also never picked up the cans and charged me $200 because they said I was responsible for them. Then they said if I just sent them an official email stating that we moved that they would pull all charges except for cans. I said ok and sent the email. Today I get a letter from a collection company for almost $400 for all the charges including more late fees and of course the collection agency had there own fees. Called trash company back. They were to no surprise rude and basically told me that they changed their minds. Than told me it's out of their hands and that I should not call them back and than hung up on me. If you have a choice between them and tiger than based on all these negative reviews on yelp I think it's an easy decision. read more

Horrible company. Bad customer service! They're judgemental, extremely rude, and they don't even know their own services and pricing.

I called this company to inquire about my bill. I was not satisfied with the explanation that Cheryl gave me. I asked to speak with a supervisor, manager, or someone else to discuss the issue further. She claimed that there was no one else I could speak to. She then claimed that they couldn't transfer calls. So I asked her for the supervisor's phone number, and she gave me the same number that I used to call her. I then asked for the supervisor's name and she told me her name was Sarah. However, she did not allow me to speak with Sarah or give me a direct number where I could reach Sarah. All in all, the customer service at this company is extremely poor, and they need to make some major changes before customers begin to withdraw and put them out of business. There are many other trash companies out here that can be utilized. read more

Prior to signing up, I told C6 we had to have a dumpster that locked to avoid unauthorized use of our dumpster. They do not have the type of dumpster that can be emptied without physically unlocking. I provided C6 with a key so that they would be able to empty the canister whenever they showed up, as they have inconsistent pickup times. It worked at first, but over time, they would have substitute drivers, or replaced drivers, and soon I was getting a call from "Bill" every time they showed up to come unlock the dumpster. That wasn't a problem if I was here, but if I am out of the office - not so much. Initially I was told by the sales rep, Albert, that our services would be on Tuesday. Suddenly, without notification, our services changed to Wednesday. Then, I was informed by "Bill", whom I am assuming is the delivery coordinator, that there is no way for them to keep track of the key I gave them. I was also informed by "Bill" that PER THE SERVICE AGREEMENT, there is a 5 minute wait time before they move on, and there is no returning back once they come and wait that 5 minutes. "Bill" also told me that PER THE SERVICE AGREEMENT, pick up times are scheduled once a week, between certain hours of the day, and there is no guaranteed specific time for the pick up during the service day. Well, I have since read the SERVICE AGREEMENT. AND NO WHERE IN THAT AGREEMENT DOES IT STATE WHAT "BILL" TOLD ME. The Service agreement states "Schedule of Charges: 1X3X1 (One, Three Yard, Serviced Once a Week), then goes on to describe charges for extra pick ups. No specific wait time, no "whenever they show up" statement. So, for the past two weeks, during the Holiday season, since our normal hours have been irradiate, two weeks in a row, I get a call from Bill (while I am out of the office) that the truck is there and they need the key. Since I'm not there, of course, no pick up was made. Two weeks in a row. When I informed Bill that I was not very happy about this situation, he gave no apologies and no attempt to remedy the situation - no customer service whatsoever. Really, per the SERVICE AGREEMENT, I should be able to make them come back whenever they show up and I'm not here. The SERVICE AGREEMENT states "SERVICED ONCE A WEEK". Bill's only suggestion was that we change the lock to a combination lock, and provide them with the combination. I am stuck with a three year contract, but you can bet your booty that come 60 days prior to renewal, I am looking for a new disposal company. read more

***DO NOT DO BUSINESS WITH THIS COMPANY*** I cannot stress this enough!!!! Yet again, we have received a bill for the next quarter even though we moved in June, provided all the documentation necessary to show we were moving out of their service area, and were told we only owed $10 for the twice weekly pickup from once weekly, which we paid. When I called when we received another bill, they are trying to tell me the $10 was for half the sanitation fee they charge to clean the cans and we still owe $10.48. By the way, IF you sign up with this company, be sure to read the terms and conditions, which are ridiculous! This company probably makes more on default than on actual customers! Sixty days (60) is required to cancel if your yearly contract, which renews every year isn't up AND you have to prove you moved out of their service area or pay a fee to break the contract! I was told this $10.48 will go into collection if it isn't paid. I told her to send it to collection because we are tired of this company coming up with one excuse after another. I plan to file a complaint with the Better Business Bureau as well. read more