I just want to give a shout out to the employees at Valvoline express in Wilmington who took care…read moreof my mother. And thinking that my mom needed an oil change she went to Valvoline express where they told her she did not need one, that her oil was just fine and that she was good for another 3000 miles. Nobody took advantage of my mother and I feel very thankful for that and I called and told them as much! They also adjusted my mom's driving seat for her after she asked them to so that she could drive safely. Thank you so much for taking care of my mother! Susie

This is only place I go to get oil change now that i bought a new vehicle with GDI engine. They…read morehave the oil that is exactly for that engine. (Kia) so I feel i am being taken care of fair (price is great 48.00) and it is always quick and the guys are always the same people and really nice. You do not deal with someone new every oil change. Being an older person I like it there. They are respectful and always friendly.

Bought a new to us car here. We had been keeping an eye on things online, and they had two we were…read moreinterested in. We called ahead and they had them ready when we got there. Kolton was very helpful without being pushy. He understood what we were looking for, and explained anything we had a question about. Older car, bought as is. Had a few issues that we knew about, and they knew about. They had done a little work on it. We took it to a trusted shop later, and they took care of those, and recommended a few other preventive maintenance things. Nothing big or surprising. I'll note that they have pretty good reviews, which is unusual for smaller car dealers. Price was reasonable. Each of the staff we dealt with was great. It's not a huge dealer, and they mostly do new cars, but they had a decent selection of used. Paid cash so I can't speak to their financing. We didn't try to talk them down much because it was already a good deal. But they did negotiate readily. Sweetie is happy with her weird new car.

Thanks Kalista for your awesomeness, you really came through for us when we really needed it the…read moremost, having limited transportation was not how we imagined living but then you came along and changed that. Helping us by getting us the vehicle we needed and at an amazing price. Thank you so much for all your help. And thank you Wilmington Auto Center for having so many selections.

Andrew and his team took great care of me. I had a tire blow out of my trailer and they had it…read morefixed in 15 minutes. I came back with the trailer to have three morereplaced and they had me out the door in less than an hour. Great customer service ,highly recommend.

Rafael and his team are wonderful! We got a flat tire on 71S, got towed to Tire Discounters, and…read morethen met Rafael. He was warm, welcoming and helpful. Even though the tire we needed wasn't in stock, he offered to put our temporary spare on the car at no charge, and when we insisted we on paying he responded with " I just want to help, no charge." I responded with a BIG thank you, a handshake, and a review on Tire Discounters website and this Yelp review. If you need assistance, please seek out Tire Discounters, and these wonderful people, and ask for Rafael!!

I came in for a simple oil change. The morons did not offer me the best possible synthetic oil…read more Then they left something disconnected, which turned on the check engine light. They told me to return and they would turn it off. When I returned, a dumb hick gave me attitude and claimed that they could not help me with that. Stay far away from this place.

A fast, thorough oil change that included all proper vehicle checks. Staff was very nice and…read morehelped me get the best discount. Definitely recommend!

Updated* I had my…read moreoil changed there, a week later the splash guard fell off and cost me nearly $300 to replace. Made a claim through customer service, which took nearly a week for them to respond, and they are not taking any responsibility or doing anything to make it right. Edit- Customer service reached out the next day and reimbursed me for the damage caused.

Shelby and his team (Chris, Tre, Abby) the whole team is exceptional! Attitude, professionalism,…read morespeed, expertise, and second to none courtesy that keeps me coming back! I can only give 5 stars but they deserve 10 every time. If you need an oil change or just a quick minor maintenance check this is your next stop! Trust me; a complete team is hard to find these days but there's a few left including this one!

I went in today last minute to get an oil change before I go on a big trip to go visit my best…read morefriend 3 states away, and I can honestly say this was some of the best service I've ever received getting my car maintenances! Savannah was wonderful and even took time out of her busy evening, to ask me questions about my car and showed me how to check my oil. And Noah was great too trying to give me a good price for my battery and my oil change. I will most definitely be coming back!

BEWARE!!!! Just went to get our oil change and what a nightmare! First I am not one to complain…read moreor do a bad review as a business owner myself I know the importance of customer satisfaction and business reputation After taking the oil out of vehicle we sat for approximately 20 minutes while they tried to take the oil filter off. After numerous attempts they couldn't remove filter. The manager came and said they were going to refund us our oil change because they had already charged us. I said that's fine but I explained I noticed they extracted the oil and didn't see them refill. He assured me they did and he yelled for them to close it up and open bay. A tech came over checked the oil dip stick twice and then proceeded to put the oil stick in and close the hood for me to leave. It felt wrong. I honked and asked him to show me the stick. He proceeded to open the hood take the stick out 3 times then lay it on the truck and call for a manager. By this time I am out of my truck because I still hadn't see the stick. Manager came over and I explained. I was getting ready to be waved out of the bay and go on my merry way with NO oil. He got combative and argumentative claiming that they were not letting us leave that is why the hood was up. I tried explaining the reason the hood was up was because I asked the tech to show me the dipstick. After he closed the hood for me to leave. Accidents happen and that was a huge one l! The discombobulation came from the manager NOT listening to the customer, I could see his hostility in his eyes and his aggression and his attitude is what was wrong place wrong time. The other two techs apologized and were quick to admit the wrong. The leader however was the opposite. He never listened and walked away.

Waited on a long line forever. Then once got up front the service manager went over additional…read moreservices he thought I needed in my 3 year old car. When I turned him down, he refused to give me services. So I I left.

Never been here before but needed my oil changed for an upcoming trip. They were 2 vehicles deep at…read moreboth bays, but I was willing to wait. Within seconds of arriving I was greeted by Paul and shifted to the other bay. I don't remember pulling up but in minutes my tire pressure had been checked and Paul was working on a tail light replacement that I requested. A smiling young woman guided me into the bay and Landen and Ronnie immediately started on the oil. After seeing my air filter and cabin air filter I opted to get those changed too, all without pressure from the team. Everyone was in uniform and very professional. They worked like a well-oiled machine. Definitely going back and I've already told 4 people about my great experience!!

And yet another disappointing experience at a Valvoline. I really need to stop going to this…read morechain. Here is my story: In addition to needing my oil changed, I was getting a low washer fluid warning. The visit went as expected, they upsold me on a engine air filter, as expected, so I purchased it. The visit is almost over, and I restart the car to get ready to leave, and the washer fluid warning is still there. I say point blank, did you fill my washer fluid. "Yes we topped all your fluids off". Ok, I figure it's a false positive, so I go about my day expecting it to eventually stop alerting me. Two more stops and the warning is still there, so I go buy a gallon of washer fluid. End result: Empty gallon of washer fluid, as my washer fluid tank was almost empty (No I don't have a leak). After filling my fluid tank, the warning is gone. I probably got a better brand of washer fluid, but it's the principle.