My wife and I made a pre paid reservation for this hotel on booking.com for a trip my daughter was taking in the Phoenix area. Upon arrival my daughter was informed that this hotel would not honor the pre paid reservation due to her being 20 years old and not 21. This was never disclosed throughout the reservation or payment process on booking.com so we had no way of knowing. The hotel manager Gigi Benton did not have least bit of compassion as we explained what the situation was and sent my daughter away without any consideration to her needs or lack of transportation without a care in the world. Worst so called "manager" I have encountered, I called corporate and made a complaint and they have yet to get back to me! Corporate could care less and so could this manager. Dont waste your money here these people are horrible! read more