Avoid this property if you can, rooms are up to Marriott standards however the service is not. Billing issue that the hotel refuses to address. I am talking with HQ now to solve read more

Stayed here when I went on my business trip. It's a pretty nice hotel with big rooms, but my room was next to a pretty busy road and it was a bit loud at night. Service was ok tho! read more

This has to have the absolute best staff of all Marriott's, it has to be the quietest, most comfortable, and absolutely delicious Marriott around this are! The beds are sooooo comfy and the decor is sexy! Love it! This is a new hotel and it shows, it's super clean and the water gets nice and hot if you like a hot bath or shower. Check in is easy and it's a gift to interact with the staff here. I did ask for a quiet room and maybe that's why mine is so fabulous, I see some other reviews about noise and in my room it's 0 noise. Maybe the other side of the hotel, I'm not sure, I can just tell you my experience which has been top notch! This is my favorite Marriott in the area. Oh, it's also a good price value, I was surprised at how inexpensive they are. Hugs ! read more

I was visiting family for new years, and had the pleasure if booking in and checking out with Lexi. Customer service was absolutely excellent, and she always had a smile and conversation ready everytime I came by. Great work. I will most definitely be staying here again. read more

My first choice in brand of hotels!!! Everything was just as I needed it, especially with it being 108 degrees outside you need all the comfort that can be provided in the inside on top of granting me a late check out, due to a late flight. This was a great example of best in class and excellence in customer service with a topping of appreciation. Hotel was clean, quiet and nearby to plenty of eateries as well, so another plus. Thanks for your hospitality. Until the next time, Bye-Bye! read more

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Underwhelming. This Courtyard location is on the wrong side of being average for a hotel in this class. Some of the blame rests on me, like the fact they charge $9 for a basic continental breakfast, or that they don't have a microwave in the room (but they do have a fridge and coffee machine?).. I didn't read the fine print when booking apparently. Then again all other hotels in this class have those items included. But what's 100% on Courtyard is that they fraudulently stated a pullout "sofa bed". They define a sofa bed as a love seat with a tiny matress pullout with zero support as a "sofa bed". One adult would definitely NOT want to sleep on it. Even their pictures are misleading. Room was ok but the bathroom was in dire need of a remodel. Fluorescent light was blinking on and off. Stingy with soap and complimentary bath products. SAFETY ISSUES: You'll see the homeless / shady people on bikes as soon as you drive into the parking lot. Making matters worse is just how dark the parking area and hotel really is. Never really felt safe here.. Do not leave valuables in your car.. read more

Courtyard by Marriott Phoenix West/Avondale - Tiny "sofa-bed". - Hotels Near Me - Phoenix, Arizona

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There were a bunch of pros & cons to our stay. Coffee: We were given 1 bag of caffeinated and 1 bag of decaf for a 2 night stay. Each came with 1 sugar & 1 creamer. Bedding: There were no extra pillows But, there was an extra sheet & blanket Storage: The closet, drawers & bedside tables were sufficient Couch: Uncomfortable and terrible for my neck Desk area & chair: Both were nice. TV: It was a nice size tv, but you couldn't angle it so you could view it in bed Bathroom: Small, but nice enough No cups were issued for brushing teeth Front Desk Staff: Very friendly, accommodating, helpful Bar/Bistro: Fantastic staff Decent cobbler Decent cheesecake Good Starbucks iced cappuccino Cleaning: The staff was friendly, efficient, and kept our hotel room safe Overall, I was unimpressed for the cost. When charging approximately $300 a night - there should be more than 1 cup of coffee & a couch that doesn't hurt my neck. I'm sure others would have enjoyed it more. But, we didn't go swimming or use the fitness room or hang out downstairs. For our needs... it was sufficient at best read more

Over the past ten years we've stayed at this location 6 times, it's been 3 years since last stay prior to this week. This location has gone way down hill. To start the parking is extremely minimal, the lobby hasn't changed but was not inviting as it wasn't very clean. The elevator was extremely hot, but worse, it shook as it came to a stop in both up and down direction. The rooms, carpet was dirty as well stained, hairs in both beds, as well the bathroom and shower was disgusting. Had we been able to find another room in a hurry for the night we'd absolutely have gone elsewhere. Marriott needs to come in an do some serious work at this location, specifically as they state it's recently been renovated. read more

Staff last night (sat overnight shift) was great! Went the extra effort to get me lemons, from the closed kitchen, for my heartburn. Thank you, you saved my night! read more

OK let's call it what it is it is a hotel. But wait there's more so came down to the bistro bar that had the skillet meatballs what shall I say? Prime time flavors! Presentation is beautiful temperatures are great and cocktails are perfection! Well if this place would only let them do what they want they could definitely create crazy awesome kitchen! Paul and Alex are the PM BISTRO kickbutt here!! They are charming, soft, yesssss inquisitive and WOW intimate! So ...... would I come here without having a room!!??? You damn right I will!! Live this place! Oh..... front desk?? There IS NO ONE BETTER!! read more

Courtyard by Marriott Phoenix West/Avondale - Beautiful! - Hotels Near Me - Phoenix, Arizona

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This hotel is ok if you need to be next to Fear Farm and their bistro food--avocado toast was amazing!! Other than that our King room had handicap accessible offerings (we did not book) but very claustrophobic!! I tossed and turned both nights so I was not comfortable at all. The shower had lots of mold-yuck! The pool was green-eew ! We come to AZ to see family and needed a place to stay near an event but after this experience we will definitely stay elsewhere next time. read more

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The rooms are average but clean and comfy. The service was fantastic and the breakfast available in the lobby in the mornings is very cool. They have a tv at every table to chill or work while you have coffee and eat. They gave us breakfast vouchers which was so sweet! We got in late and there wasn't much but frozen meals at the desk. So in the morning we were starving. Just in and out but really was impressed with the service. read more

Courtyard by Marriott Phoenix West/Avondale - Hotels Near Me - Phoenix, Arizona

Another visit to Courtyard while in Phoenix. The rates were much higher because of Thanksgiving holiday, but the stay was still comfortable and location convenient. Noteworthy: Firm mattresses. Cozy comforter. Abundant pillows. Huge shout out to Bradley at the front desk. I called before arriving to request late check in. No problem. There'd be rooms available. When we got there he was still on duty helping another travel weary couple. Bradley was personable. Upbeat. Positive throughout his conversation. They talked about their children, why they were traveling to Phoenix, local golfing, and their hometown (near Bradley's hometown). All the while he was steadily searching for a room, getting their key, conveying additional services they might use during their stay. They seemed to chat an awful long time, but I wasn't in a hurry so I eavesdropped. Once they were on their way he focused exclusively on me and provided the exact same degree of attention and personable service. Impressive. That's a man in the right job. Additional shout out to Lettie for keeping our rooms spotless. We had a delightful stay, and will definitely be back. read more

I was definitely 50/50 about rating this hotel. I had such a horrible stay in Arizona, and I was hoping getting to my hotel and passing out was going to be easy. Apparently there was a problem with the reservation even though I called 2x to confirm before I even left. When I got there they couldn't find our reservation and she had to end up giving us comp rooms until the situation got figured out. Customer service was ALWAYS 10/10. There needs to be more detail w how they clean. I found some issues w my hotel, no problem I just did what I could. Because of COVID there was no room service, pool/jacuzzi was closed & green, no gym. The smokers area seriously needs to be cleaned & SOOO many ants in that area omg. How come the non smokers get the nice couches? I personally really enjoyed how the tv slides out and moves left to right for the perfect angle to watch greys anatomy in bed! ‍ I'm a clean freak so how long has it been since those couches in the rooms have been deep cleaned? Just saying... $10 for a pint of icecream?? And it's not even Ben & Jerry's??? Step of your game Marriott!! I believed in you, we all we were rooting for you! read more

Great location right off the freeway. We stopped to spend the night after driving for 15 hours; we needed a good nights sleep. Front desk was very courteous and accommodating. We were there during the coronavirus pandemic and social distancing was encouraged so no free breakfast was being served. Front desk did provide us each with a goody bag to take to our room upon checking in. The room was spacious with 2 queen beds and nice couch and room for more on the floor. Receptionist provided extra sheets, blankets and pillows and my teenager slept on the carpet with plenty of blankets. Room had microwave, mini fridge and a flat screen tv. We had a comfortable nights sleep. It's on the pricey side however well worth it. read more

Izel (hazel?) was super duper nice helping me use the business computer and checking out!! Thank you!! Room was comfy and clean. Bistro had nice late night options. I got Brussels sprouts, yummy! Taking down a star because I'm here on business and was hoping for shopping options to be closer, but the outlets are near and if you want quiet this place works. Also, maybe giving everyone water when you check in or have it in rooms to buy since it's phx. read more

Courtyard by Marriott Phoenix West/Avondale - From room 332 - Hotels Near Me - Phoenix, Arizona

If your room number is an even number WEAR EAR PLUGS. Rooms are not well insulated for sound and the freeway is very loud The hotel was probably 1/3 full during the virus Going forward will always ask to face the front parking lot read more

Standard Courtyard room setup and amenities. Great hospitality. Got a cute checkin gift for welcoming back. read more

Courtyard by Marriott Phoenix West/Avondale - Checkin Gift - Hotels Near Me - Phoenix, Arizona

First day was good. Was able to check in early and very nice front desk agents. Second day I found a large spider and wasps nest. The nest was right out side the patio. Front desk agent took care of the spider but I was not offered any compensation or even to move rooms. Needless to say I slept with one eye open. I hope they took care of the wasps nest and perhaps call pest control. Will not be returning. read more

Courtyard by Marriott Phoenix West/Avondale - Spider - Hotels Near Me - Phoenix, Arizona

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The hotel and staff were very nice, but the lobby Bistro is extremely expensive and they make "short" specialty coffees! It is best to purchase your wine or beer at the Lobby Marketplace and just enjoy it at one of the bistro tables! As an example, the Bistro charged $20 per glass for Simi Chardonnay, but you can buy a 1/2 bottle (equivalent to two glasses) of J. Lohr Chardonnay at the marketplace for $12.50! But the hotel location is good....close to Dodgers Dpring Training and the Westgate Entertainment District. read more

The night manager is awesome! She upgraded our room for free because my child is special needs. She was very knowledgeable of the area. Plus the rooms were clean! read more

This hotel is tired.. The beds are the worst I've slept in in a very long time . There is damage around the shower that is very obvious and has not been fixed. I have attached a picture. This is maybe a 2 star hotel though the people were very friendly and hospitable. The owner needs to spend a few bucks to repair the Bathroom door would not close it has swollen. Room 309. Air conditioner is very old school and extremely loud. Could not sleep with the air conditioner on. read more

Courtyard by Marriott Phoenix West/Avondale - Damage around shower Room 309 - Hotels Near Me - Phoenix, Arizona

We were in town for a concert at the Ak-Chin Pavilion. The Courtyard was only a few miles away from the venue so it worked perfectly! We had arrived a little early than the normal check in time. Luckily they were accommodating and let us have our room to get settled. The front desk associates were very polite and professional! Check in and check out was a breeze. The room was more than I expected. The sitting room with the desk, tv and wet bar was all separate from the bedroom. It was more than spacious and comfortable. The bedroom/bathroom had the same feel. Very spacious and clean. There is a closable door between areas so you could easily have privacy if someone was staying in the sitting room. With the comfort and cleanliness of this hotel, I would absolutely stay here again. Thanks for a wonderful stay! read more

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The hotel is ok for its class. Nothing extraordinary, except for the price of water. Almost FOUR dollars for a small bottle. Routine room service is not provided and this business fails in simply providing a 25 cent Costco water bottle. No, the customer needs to be dicked even more by charging 4 dollars for the same water. read more

Husband and I stayed here for 2 nights while he did stuff with military. We got a good discount off of the original price with my husband's employee rating. The hotel was very clean and smelled good walking into the lobby. There is a nice little bar/cafe that had really nice bartenders making strong drinks. The cafe in the morning has breakfast meals for purchase as well as Starbucks Coffee. I tried the Healthy Start egg sandwich with egg whites, cheese, spinach, and a nice toasty bread, it was $7 and change. The sandwich was very yummy and came with a tiny bowl of mixed fruit. We got the King Bed room with a small pullout sofa. Room was nicely decorated and clean. I loved the pull out rotating TV stand. There was a nice cold mini fridge, coffee maker, double stand-in shower with bench, comfy bed, clean linens, granite counters, closet, hair dryer, extra bedding for sofa bed, and an extra pull-out desk I guess if you need it. I loved the sofa, is it for sale?? Very impressed over all. ***Pictures included read more

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Great hotel! The rooms were perfect for a family of 4 in town fir spring training. The Bistro restaurant and bar are on point as well. The entire staff at this hotel are engaging, knowledgeable and accommodating. We will definitely be back to this property when we are in town. read more

We were upgraded ....Which is always a good surprise. The check in was good too given that we arrived at 1 am . Everything was nice.. the pool was huge and really really welcoming but it was just for one day so could not Enjoy it.. but it looked awesome and big . read more

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The Courtyard Phoenix West/Avondale was my home away from home last weekend when I was in the area for a concert. Check in was easy but understanding the check in clerk was not. Slow down, dude. I know it's old hat to you and you can probably recite the amenities in your sleep (and I love your accent but not when you speak so fast!) but your guests need to know and understand what we're paying for. You said breakfast is served during a certain time period but then you quickly mentioned something about $9.95. And happy hour. You've got happy hour, I like that. But it's not complimentary, is it? You don't say that but why even mention it. It was all very confusing to me and my girls. We got up to our room, looked at each other and all said, "What?" We had a basic room with 2 beds but it was very nice and comfortable. Beds were lovely, the cute and comfy chair and ottoman were great and I love a room with a little fridge. I don't understand why all hotels don't offer mini refrigerators. Good thing I brought a blow dryer because this hotel doesn't have them in the bathrooms. Super bonus points for having several make up removal towelette in the bathroom!! My girls and I L.O.V.E.D. that little bonus! This hotel also offers complimentary hot coffee, hot water and tea bags in the foyer in front of the elevators. We decided to try the happy hour on our way out before catching a taxi for the concert and were directed to a meeting room. Apparently the "restaurant" and bar are under construction and set up in a meeting room for limited hours. Ummm, awkward. We weren't feeling the vibe although the bartender was really nice to us. It just felt really weird and conventiony. I sound whiny and bitchy but truth be told, I enjoyed my stay here and look forward to staying at this convenient location when I'm back up here in October for another concert. read more

The Hotel is outstanding. Ivonne and her staff accommodate all the guests and make them feel Special. They make you feel at home. The Bistro has outstanding service. From the morning crew when you awake, to the night crew like, Marcy and Ashley who do an outstanding job. It is a great place to stay if you need to go to a Cardinals Game, Ak-Chin, or Spring Training. Can't go wrong, it's a great central location. read more

Came to town for an early gymnastics meet. The hotel location was fabulous and the check in was easy. Got here early (check in is at 3 we got here at 3:30) and asked to have a higher level room. Was given a room on the second floor. The room great! Just as we were getting ready to settle in, it started. The party downstairs. Our room, directly above the party. The music was excessively loud to the extent that it rattled a container we had sitting on a counter. It was non stop! The doors were even rattling. We were never warned that a party was going to be occurring. Just a little annoyed by the lack of communication and warning of event. We have many more meets coming up but I know that we will NEVER stay here again. read more

Great experience! Pro's: Convenient, clean, great customer services, nice room and decor. Read the previous yelp review before I booked the hotel and knew to ask for a room that was NOT freeway side. So the noise level was good. Good breakfast in the AM at a reasonable price, and drinks in the PM. Cons: Parking. The hotel was sold out I believe and parking is not ideal, but free. The first night we checked in we went to dinner and came back to the room and it smelled like a septic tank. Not sure why. The smell did not last. The overall experience was great for the area.... read more

Courtyard by Marriott Phoenix West/Avondale - The rooms are very nice. - Hotels Near Me - Phoenix, Arizona

HOT elevator. Pool closed before closing hours. Food service closed before closing hours. Freeway is loud AF, we knew it was right there so whatever. Room smelled a combination of things (smoke, weed, mold,pee,etc). Communication is clearly an issue among staff at this hotel as they don't even tell front desk staff everything is closing early on a Friday night! Took a chance on not reading reviews from hotels for this one because we just had a great 5 night stay at another hotel. Such a shame. read more

The Bistro restaurant is amazing! Great breakfast burritos and Starbucks coffee! The servers are really friendly, (Serena) and professional. I would definitely come back. read more

Great place! cool little bistro in the lobby and lots of other little tables and couches. Very cozy. Very nice clean rooms. When I'm in the area. Would definitely try and stay here again. TEN STARS!! read more

The pros are that this is a very beautiful hotel, and the rooms are amazing!!! it has everything and anything you could possibly need in a hotel room. and the bed is insane!!!!! The only con I have is that we stayed in a Room facing the freeway, and it was super super loud all night long. The windows were paper thin read more

We were in Arizona for a business trip over Easter weekend and stayed at this hotel Saturday night. The staff was really professional and quick to help with anything we needed. We had a room right by the pool on the lower floor, which at night can be loud when people walk by the pool. The room was clean and the shower pressure was good, as well as the beds being very comfortable. The MAJOR downfall and the reason I did not give it 5 stars is because the in house restaurant was only open for breakfast and then later for dinner. This was inconvenient as there are no restaurants that are really close. You can walk to some but in 90 degree weather it is still a bit of a walk. Having lunch options onsite (for when you are by the pool, etc.) would be a major improvement. Overall good stay. read more

The hotel is nice, the rooms are great. However service is the worst. I was woken up at 1am by a bunch of loud noisy people drinking and slamming doors. Screaming and laughing I thought maybe they would quite down. 30min to an Hour go by so we call the front desk. We had to call 3x and still nothing was done. All they did was barely knock to tell them to be quiet. After they left the people just went back to yelling. The only option we were given was for us to move. So if you want to stay up all night have a loud party and scream come here no one will stop you. If you want sleep and actually enjoy the night go somewhere else. read more

Relatively new link the Marriott chain. Pros: convenient to my customer location, upgraded amenities, including a nice LG Plasma screen & work area. Cons: close to the noisy 101 freeway, a rogue smoker. read more

I had a wonderful time staying at this hotel and my review would have been much higher if I wrote it on the plane ride home. To be fair I will list the good and the bad. For those who do not care for details the shorthand version is, great hotel to stay in, but watch your bank account closely. During: The hotel is nice, everything was clean. The bartender is a fun time, I reccommend having a drink with him before heading out for the night. The only slight issues I noticed during my stay were that the location is not walking friendly to anything so I would suggest downloading Uber if you do not have a car and that the front counter is over priced (Over $5 for 2 small water bottles). That being said I would have given the hotel at least a 4 star rating upon check out. Post: When I checked out I did not have any charges on my account. A few days after returning home I noticed a $5 sale charge pending on my account from the hotel. I thought it may have been a hold fee from when I put the card down for incidentals, but called to have it corrected once the charge went through. Customer service was very nice and told me they would credit the amount back to my account immediately. Rather than fixing the problem they charged me yet again. I called back a few days later once that charge went through to have the double charge corrected and was told a manager would refund both charges and I would get a call within 30 minutes. After 24 hours of no contact from a manager and no update to the charges I took the dispute to my bank. Within 2 minutes my bank refunded my money and I can end my pointless 2 week attempt to work with the hotel staff. read more

This hotel was okay for what we came here for, a graduation that was right down the street. Pros : it was clean and quiet, and was centrally located to everywhere we needed to be. Cons: the hotel claims "official hotel of the NFL", however they only played the games that were on regular tv, so we had to go elsewhere to watch the Patriots game. Also, the Bistro is only open at 5pm, so with nothing in walking distance, they didn't have anything for lunch. When I went to order champagne splits from the front desk, they were out.. and didn't have many other drinks to choose from. When we went to the pool/jacuzzi around 7pm, everything was blacked out, no lights on and the jacuzzi had a very strong chlorine smell to it. Overall it was an "okay" hotel, but for the price and for it being a Marriott, I was expecting better. read more