Usually, front desk and polite. For some reason JACKIE was extremely rude for no reason. I…read morerecognize everyone has off days but the guest shouldn't have that load. After asking a question about checking in, she just gave me a blank stare for a few seconds and said I DK a few times. Clearly I stay here regularly since my points status. I post when front desk does great to acknowledge, however Jackie was extremely rude. Yuck. My room was spotless. Kudos to the cleaning staff!

This Hilton Home2 Suites is truly outstanding. The hotel is immaculate--every detail is…read moremeticulously maintained--and the location couldn't be better. It's close to everything, which makes getting around incredibly easy. One of my favorite touches is the all-day coffee station with flavored creamers available for guests to help themselves. It's such a simple thing, but it makes you feel genuinely taken care of. The beds are exceptionally comfortable, and overall this is hands-down the best hotel I've stayed in. And that says a lot coming from someone who travels all over the U.S. on a regular basis. I wouldn't hesitate to stay here again and highly recommend it to anyone!

We travel to Phoenix area quite often because we have family living close by…read more This was our first stay at the beautiful, somewhat secluded Avondale location. Features quiet hotel rooms. No traffic or other hotel guests noise. Our check-in greeting was cheerful and welcoming. In fact, the front desk personnel (all 4 who I encountered during our 2-1/2 day stay) were outgoing and extremely helpful. The diversity of staff directly mirrored the diversity of guests. Yes, I checked folks out at the free buffet breakfast. And speaking of the BREAKFAST: Day #1 ... Turkey sausage patties, spinach & egg quiche, breakfast sandwich, cinnamon muffins. Day #2 ... Fluffy grade A scrambled eggs, crispy bacon, breakfast sandwich, commercial packaged blueberry muffin. Cereals: Oatmeal, corn flakes, fruity pebbles, Cheerios. Fresh fruit: whole bananas, apples. Yogurt: Vanilla & strawberry with tray of garnishes like pumpkin seeds, walnuts, pecans, coconut, brown sugar, chocolate chips, dried apricots. Milk: regular & chocolate Coffee: bold and decaf Tea: variety of flavored tea bags Bread and bagels to toast. No pancakes or waffles. * . * . * . * . * . * . * . * THE ROOM Clean, modern. Excellent full use of space without feeling claustrophobic. Two comfortable Queen-size beds. Separate living room space with pull out sofa, desk, chair, microwave, fridge. Spacious bathroom with shower (no bathtub), side lit mirror perfect for makeup application. Huge walk-in closet with plenty space for luggage, clothes, shoes for a family of 4. Full length mirror. Minimal drawer space. TV mounted on wall between bedroom & living room. Swivels to allow viewing from either living space. * . * . * . * . * . * . * . * THE GYM Located off the lobby. Daughter enjoyed a morning workout by treadmill. * . * . * . * . * . * . * . * All in all, it was a lovely stay. We'll definitely come back.

Stayed at SpringHill Suites for work and enjoyed most of the moments that I was there! One of the…read morefirst things I noticed was the charging stations and the sleek and cool design of the building! Before I checked in I was so excited to get to my room!! My room had two beds, a large closet, a large bathroom with a tub and toieltries, and a living room with a super comfy couch that could extend to a bed. Wow and wow again!! For these two days I got tons of comfy sleep with the hard and soft option pillows! Every move I made was caught by a pillow and made it so easy to rest and stretch in the morning!! Wow!! Minus one star for the pipes as I could literally hear each person flushing their toilet and turning on their tub or shower...please fix this!! Please!! Would be a great pick for those looking to stay for a game, festival, or staycation!

Excellent hotel. Check-in was quick and easy, the staff member that assisted was very nice. Our…read moreroom was clean. The pool was also clean. The location is also perfect if you have any plans in the west valley.

Easy check in Quiche for breakfast was fabulous…read more Will definitely stay again Hostess was so sweet Clean and cozy beds

This Holiday Inn is a newer property, and it shows--the hotel still has a fresh, modern feel…read morethroughout most of the building. One of the standout features for me is the beds, which I've consistently found to be very comfortable during my stays. The staff has always been friendly, welcoming, and helpful, making check-in and any requests easy to handle. Keep in mind that you'll need a parking permit, so it's best to stop at the main entrance first to pick one up. After that, I recommend parking behind the hotel, where there's significantly more parking available and convenient access to the building. If you're considering an IHG property, this is one of the better Holiday Inns I've stayed at. There's also an on-site restaurant that's isn't half bad making it a great option if you'd rather relax at the hotel instead of heading out for a meal. Overall, it's a comfortable, well-maintained property that I wouldn't hesitate to stay at again.

I stayed one night there, read my kindle to go to sleep, and woke up and began to read. We checked…read moreout, after five minutes I realized I forgot my kindle in the bed. I called to tell them I was turning around to pick it up, she told me she would call to make sure it was there, I assured her it was. After waiting four minutes, she came back on the line and told me it was not there. I absolutely know I left it in that room and it was stolen. I called Amazon and had it reported as stolen, have fun with a paperweight. The rooms were nice, but don't forget anything there, it will magically disappear. Thieves!

The hotel was decent overall. The bed was comfortable, the pillows were nice, and the room was…read moreclean. A few things to note, though. The thermostat only goes down to 68°F, which isn't ideal when outdoor temperatures are high. Guests are also required to provide their room number when requesting pool towels. At most other hotels I've stayed at, pool towels are simply available outside the pool area for self-service. Another issue was breakfast readiness. On weekdays, breakfast is advertised for 6:00 AM, but it often wasn't fully set up by that time. One concern I had involved housekeeping. I left a roll of coins on the table in my room while I was staying multiple nights. When I returned, it was gone. It appears it may have been mistaken for a housekeeping tip, which seemed unusual given that I had not yet checked out.

First time I ever stayed in one of these places, much bigger than your average motel at four…read morestories tall with two banks of elevators. A lobby that looks a lot more like a large hotel and attentive and very helpful staff. Once in the room, I could tell these places were intended for people who wanted to stay for a long time. The rooms are the size of a small apartment, or a big one if you've ever lived in NYC. They include a full size refrigerator, cutlery, plates, glasses, cups, a large microwave, and even a dishwasher. There's lots of storage, large flat screen TV, computer desk in the sitting room area, along with a comfy California king bed. The decor is minimal, but clean and organized. The bathroom is the only thing that really resembled a motel bathroom, relatively small, with a toilet fit between a sink and a standup shower. Most importantly, though, an excellent room air conditioning unit, especially in these 100° + days in Arizona (It was 105° with a hot wind blowing when I checked in). A couple of really nice features, a roll out desk for your computer and dual shade window coverings, for those of us who need it dark to sleep. And either there were no guests on either side of my room, or the walls are super thick, as I heard nothing once inside my 'suite'. The check-in staff was very helpful and informative, they told me that Buckeye will someday be bigger than Phoenix, there's definitely a lot of land that Buckeye can grow into. This location is run by Hilton hotels, so that may have something to do with the size, look and feel of the place. They had ample parking on all sides of the building and are located on one of the main drags through Buckeye, with easy access to shopping, restaurants and more. For the price of a little under two bills, it was a little more motel than I needed, but the nicely cooled room was worth the price admission.

This is a fairly new hotel, having opened only about six months ago, and overall we had a very…read moreenjoyable stay. The property is shared between the AC Hotel and Element, and while they are separate brands, guests use the same elevators. Just pay attention to the signs directing you to the AC Hotel rooms. Our room with two queen beds was comfortable and overlooked the pool area. One thing to note is that, true to the AC Hotel concept, there are no traditional dressers or closets. There is a small area to hang clothes, but storage is somewhat limited. The room did include a coffee maker and two complimentary water bottles in the mini fridge, which was a nice touch. The staff throughout the hotel were friendly, helpful, and welcoming. We also ordered food while relaxing at the pool, and it was surprisingly good with reasonable prices. The pool area is one of the highlights of the property. There are plenty of lounge chairs, and the staff does a great job keeping towels stocked throughout the day. Since temperatures were over 100 degrees during our visit, it wasn't surprising that the pool was very busy. The hotel is located in a nice area surrounded by newer apartment communities, with plenty of parking and numerous dining options nearby. Just be sure to check restaurant hours before heading out. My only real complaint was the pool water. It appeared cloudy during our first evening swim, and I expected it to clear up overnight. Unfortunately, when we returned around 11 a.m. the next day, the water was still cloudy. Aside from that issue, the hotel provided a comfortable stay with great service and a convenient location. I would definitely consider staying here again when visiting the area.

First time staying at this hotel in Phoenix, and I really liked it! From the moment you walk in,…read morethe lobby smells amazing. The rooms are very comfortable, the bathroom lighting is great, and the best part is definitely the pool and jacuzzi area. However, we had a couple of disappointments based on the Expedia listing. We chose this hotel mainly because it said it had Topgolf, but it's very different from what we expected. We were disappointed to find out it's just an indoor simulator, not the outdoor, multi-level setup shown in the pictures. Also, the listing mentioned breakfast was included, but we ended up having to pay for everything we ate. Beautiful place, but they need to update their info!

A group of us stopped in for drinks at the downstairs bar then went up to the rooftop bar. Both had…read moregood service although the downstairs bar tender had too much work to do. She was working hard and probably needed a second person there to help out. Drinks were good and the ambiance was good. Would stop in again to start the night off

This review is just for the lobby and rooftop bar. I didn't stay in the hotel…read more In late July we met for an unofficial Yelp event here and it was a good spot to rally and start our evening. Parking was on the street with a meter. We had the margarita on special at the lobby bar and then went up the elevator to the rooftop bar. We had one more drink there. It's good out there with the misters on and has a decent view. I would come back and have drinks again if the occasion were to arise.

Super and friendly customer relations. Expertly clean and…read morevery comfortable rooms. Great amenities. Complimentary breakfast was fresh and abundant!

We travel a lot and stay at either Marriotts or Hilton's. This one wasn't my favorite at all…read more Besides being right next to an abandoned building where there is homeless city sleeping on the ground, or in the sidewalk across from the hotel, I guess the area is "OK". The room wasn't the cleanest. The shower handle is lose so when you tried to keep it at a certain temp, it moves down so you end up nearly scalding yourself, figured this out after a couple of showers trying to figure out what the heck was going on. Shower door has awful design so you end up with swimming pool in the floor, hence a million towels needed. Used the iron, thank god I looked at the bottom, obviously has never been cleaned. Good thing I used a washcloth or my clothes would've been damaged. The simplest of cleaning behind the bathroom door would be nice, there was goo on the floor that goof off would take care of in a minute. The AC thermostat only allows for 65, but it feels much warmer than that in the room. They also only clean the room every other day, so what's the point if your there only 3 days, like they would clean it the day before we leave? Dumb! What happened to rooms getting serviced daily, you most certainly pay for it. The Ritual Bar on the 4th floor was a definite plus to this restaurant, service, food and drinks over the top, this I highly recommend. Overall, do I think I would stay there again, highly doubtful.