My fiancee and I recently stayed in the presidential suite at Comfort Inn and Suites. It was a…read morewonderful getaway from the family. Bonnie at the front desk was so friendly that we walked out of there making a new friend. My fiancee has congestive heart failure and diabetes so I just wanted some time alone with him to discuss end of life things so it was a hard time for me but the staff was so friendly and the room was so clean. It made me want to live there permanently. Thank you so much for such a special stay even if I had to discuss a horrible item without our kids around.

I really enjoyed my stay here! Very clean, spacious, and near so many eateries and shopping! The…read moreviews nearby are also beautiful!

My wife and I arrived in AZ late in the evening on 9/5/26 and wanted to head straight to our room…read moreand go to bed. The front door of the hotel locked automatically at 11 PM (we got there at that time along with the overnight front desk staff who we were steps behind and didn't make it inside at the same time as her) and we hit the intercom button to which a rude voice answered "Open the door!". I responded with "It's locked" and finally, someone buzzed me in. Not a great way to start things off. When we got to our room, my wife and I were thirsty and were looking for the bottles of water that are normally in our room. I went to the front desk and inquired about them to which I was told "Only Diamond members get the water automatically". I showed the front desk staff the Hilton app which showed that as a Silver member, I was supposed to get two bottles of water at check in. I also mentioned that I recently stayed at the Hilton in Flagstaff and Gilbert and that waters were provided not just there but also at other Hiltons that we have stayed at over the years. She responded with "We are privately owned and don't have to follow the Hilton rules but I will give you two bottles of water this time only". What kind of a response is that??? I am grateful that the AC in the room was turned on when my wife and I got to the room (it was almost 100 degrees outside). I did not appreciate the attitude of the two front desk staff members (especially late at night) and have never encountered attitudes at any other Hilton that I have stayed at. I would rather make the drive to Gilbert where there is a nice Doubletree by Hilton that has friendly and respectful employees.

Don't know exactly where to start, but stayed here at this location last night and was very much…read moredisappointed . to start off ,as soon as we walked in the room there was a heavy smell that seemed like a combination between wet dog hair and middle school boys locker room with sweaty gym clothes. It was pretty foul ..upon further inspection The smell was coming from the bathroom shower / drain. in the photos You can see that the bathroom has been moist and moldy for sometime as now the wallpaper and the baseboards are coming off. The quality of the room was not that great ..instead of finishing in fixtures They just took a straight blade razor and hacked it ....it looked pretty tacky. Also there's no lighting in the room. I felt like I was Benjamin Franklin writing the Declaration of Independence by candlelight in a dimly lit tavern. Microwave was not that presentable on the inside either . overall pretty disappointed, considering it is a Hilton brand and was about $200 for one night . there were no other rooms available or I would've asked to be moved . just fair warning sometimes you don't get what you pay for.

Came to Az and first thing we had to do, Buc-ee's!!!! Was late and wanted to find a place nearby…read more First thing you notice is the confusing entrance. Different than other hotels, this one has a single door entrance. Easy to mistake it for the back or side entrance. Lobby is on the smaller side Once inside things are great. Interiors look newly renovated. Dining / breakfast area is well decorated and furniture looks newly renovated. Once we got our key, wife commented hall way is one of the nicest hallways we saw Hotels in this chain tend to have standard height ceilings and occasionally popcorn. We were happily surprised w high ceilings w/o popcorn!!!. Interior was clean and furnishings looked fairly new. Bathroom looked newly renovated w sliding frameless shower doors. Minor ding: air conditioner was a bit loud; kids found tv small. Would easily come back. Bonus, can visit Buc-ee's for more souvenir :-)

Driving to L.A. from New Mexico frequently, this is one of our favorite hotels to stay at. Just…read morerecently renovated, clean and quiet since it's a ways off I10. The beds are super comfortable, the rooms are spacious and the staff are all very welcoming and nice. Breakfast is free and a lot of great options. Spacious parking lot with ample spaces. The hotel has a pool but we've never used it. Looks clean, though! The air conditioning in the room is perfect! The fitness room is really nice! Two treadmills, one elliptical and a bike. Nice selections of mats, weights, and exercise balls. Water refill station. The AC was wonderful in there! (I always run hot!) We have no complaints about our stays here. Highly recommend!

The hotel is relatively new and has some unique features. The lobby has a lot of open seating,…read moregames, and a free pool table that is surprisingly level. There is also water, cold brew coffee, hot coffee, and tea available all day. There is breakfast that varies each day with a couple of hot items, always a pancake maker, and cereal/oatmeal. The actual hotel room is very minimalist. Hard floors throughout, open shelves and a bar to hang your clothes. There is a small dorm size fridge, but no microwave. Shower is a walk in and no tub. Complimentary shampoo, soap, and conditioner are large squeeze tubes mounted to the wall. My room was mostly clean but did have some obvious wear even though it's not that old. Overall, it was quiet and I slept great. Negatives - workout room has two treadmills and an exercise bike and a variety of balls and weight benches. But no weights! There were three medicine balls, three different sized kettle bells, and a two pound dumbbell. If you are looking for more than just cardio options, stay somewhere else. There are no nice restaurants within walking distance of this hotel (when it is 110 out) as of when I stayed there. There is a really nice looking White Castle and QuickTrip gas station next door, but everything else was a few blocks away. Oddities/tips They give you a parking pass and tell you to park around back. The pass says they charge $10/day for parking but I didn't get charged. This hotel has tons of parking around it so no idea why they would charge for parking. They don't have a pool per their website and don't tell you when you check in, but my key worked to access the pool next to the hotel! I wouldn't stay here if I wanted to be guaranteed a pool but it's worth trying if you decide you want to go for a swim! The pool is fairly small so maybe during peak use periods, Tru guests wouldn't have access. Overall I am not sure I would stay here again unless I thought the "game room" lobby would be handy like if I was traveling with a group of families or friends who wanted a place to hangout. The lacking workout equipment and no

Try by Hilton is what you get when you put Hilton, IKEA, and a millennial in a room together!…read more I was actually pretty impressed overall. Our room is minimalist (except for the nice 50" Samsung tv) but very functional. Lots of positive thinking everywhere--from the elevator to the soap dispensers. We were definitely the oldest people in the hotel--everyone else looked like 20's and 30's. Breakfast is pretty standard--oatmeal, eggs, sausage, cereal, juice, fruit, and coffee. Floors are vinyl tile. Bed is very comfortable. Shower is good. Tv--excellent! Highly recommended, unless you're looking for luxury. We paid about $100/night.

Room 180 was beautiful, clean and spacious. Ashley was out of this world friendly and remembered us…read morefrom months ago! She was really super friendly. If any gave her a bad review, I eould be asking myself why, because she is super friendly! Breakfast was off the hook! Raelene, gosh sakes, went above and beyond on hospitality. Food was full and fresh. Full hot breakfast and that dining room is spotless. Pool was beautiful, clear, and serene. I have stayed at a lot of Best Westerns and this is by far hands down, one of the best I've stayed at. I almost hate giving great reviews because then they're always booked out after hahahaha however, this place is truly deserving and will be staying here any time in Phoenix!

If you are traveling solo dont stay here . They put me in a room all the way in the back and it was…read moreso dark when I got in the room. It did not look safe at all. I immediately went to go get a new room and that didn't work out either I found a little bug it took me over a week to speak to a manager that I never spoke to, but was able to get a full refund I did have the call corporate but they said it's up to the individual owner if they want to give a refund or not. I only give a two star because I was able to get my money back.

I had an incredible experience at the WigWam Resort. I especially liked the fact that I do not…read morehave to have housekeeping on a daily basis and I can opt out and the resort will plant a tree for me. Plus, this cuts down on unnecessary laundering of towels, that I would use on a daily basis. I was able to use the Tower pool early in the morning before my conference sessions and it was a great way to get going. The in-house Starbucks Verona coffee was a great starter too. I also wandered over to the Golf Club , Tennis Center and gym. It was all within walking distance and perfect for my stay. The WigWam Bar was great spot in the heart of the complex, serving up local beers and great meals. The Resort staff was impeccable and they were helpful in every situation. I look forward to coming back in the Spring to enjoy the cooler weather and the great service.

Beautiful Resort with Truly Exceptional Service!…read more The Wigwam was such a wonderful experience! The resort itself is absolutely beautiful -- gorgeous Southwestern architecture and landscaping, spacious accommodations, and everything was exceptionally clean and well maintained. But what really made my stay memorable was the people. The service from beginning to end was outstanding. My experience started with an easy check-in and a wonderful surprise -- a complimentary room upgrade! I also had a Tesla that needed charging, and the valet team immediately moved it to the front of the line and took care of it for me. That level of attentiveness continued throughout my entire stay. I loved spending time at the adults-only Oasis Pool, and one of my favorite resort amenities was the golf-cart transportation around the property. Staff will pick you up and take you wherever you'd like to go, which is especially appreciated during the Arizona summer heat! The highlight of my stay was definitely the Summer Sampler at LeMonds Aveda Salon & Spa. It included a wonderful massage and facial, time relaxing by the beautiful spa pool, a delicious fresh salad for lunch, and a wash and style to finish the day. Everyone at the spa was incredibly kind and attentive. Pauline did my hair and was exceptionally sweet -- the perfect ending to such a relaxing day. I also had a great experience at the Wigwam Bar. Amber was a fabulous bartender and server, and Gabriel, the manager, was exceptional. They were happy to accommodate my low-carb request and substitute fresh vegetables for the rice, which was very much appreciated. There are plenty of beautiful resorts, but it's the hospitality that can make a stay truly memorable, and The Wigwam absolutely delivered. Everyone I encountered made me feel welcome and well cared for. I would absolutely return and highly recommend The Wigwam for a relaxing Arizona getaway!

Probably the cleanest rooms and amenities I've ever stayed in. Staff was super friendly and…read moreaccommodating.

Came here because bucees just opened! I've been up for 20 hours and we drove about 4 hours from…read moreCalifornia to get here! And got here about 1:30am and staff were so NICE! Breakfast was Amazing! The price was great! Rooms were clean and very modern! We had a microwave, coffee maker and a fridge! Definitely coming back again!

Stay was great, enjoyed snacks at check-in! Irma at the desk was very welcoming. rooms are very big…read moreand accomodating.

I would give 0 stars if possible, this place is a disgrace to the Hilton name and brand. The rooms…read moreare very dated and basic, they are beat up and worn down, and security is obviously NOT a concern for them seeing how my lock on the door was ripped off and hadn't been fixed. There was no body wash in the shower, something that housekeeping should be on top of so who knows if they are actually cleaning the rooms like they should be. The noise is incredibly loud, you can hear cars all day and night long. I would never, ever come back to this place and I highly suggest you look for a different hotel.

Quality Inn and Suites, Goodyear, AZ 3 stars for Potential…read moreMy husband and I had to move back to Phoenix for his cancer treatments. His daughter made the arrangements and paid for us to stay 2 weeks-plus. This hotel is located on Dysart, next to the I-10 Freeway. The first thing we noticed was that the Lobby Doors were dirty and smudged and that the lobby itself was small for a 160-room hotel. There was no room where anyone could go and use their laptops. The lobby itself was relatively clean but the seating was uncomfortable. All the staff were extremely new to their jobs. NOTE TO THOSE WHO MAY HAVE TAKEN PART IN A PROMO FROM THE CORPORATE OFFICE- DO NOT COUNT ON THEM HONORING THAT PROMO AS IT CONCERNS A FRANCHISE. They had recently been remodeling but it looks to have been a very stingy remodel of the rooms. Our room was located at the back of the hotel, right next to the freeway which was noisy when you opened the door but when closed, the traffic could barely be heard. The room's bathroom was relatively new, with a large roll-in shower for those who are handicapped. BTW, IF you are disabled and need a "roll-in shower", you must be very clear about it because just saying you want a handicap-friendly room means (to the reservations agent or front of the house management), you just need safety bars with the tub. The beds were comfortable (the box springs were old, stained), a bit high off the floor but we managed. The furniture shows wear and is by no means new but functional, standard TV and channels were available along with a good, simple microwave and a fridge that seems to be self-regulated (the more food in the fridge, the colder it became.) The room wasn't as clean as I am used to but then, they were way understaffed in the housekeeping department at that time. The walkways were dirty, hadn't been swept and unwashed; the parking lot had not been cleaned for a bit either. They could use a new surfacing and painting for parking lines. Drainage needs to be established in the parking area near the wall next to the freeway; it rained and we had to wade in 3-inch puddles of water to get out of the car. The Other parking in front of our row of rooms required handicap tags. Fact is, that the front and back of the house management staff is too newly on the job (from 3 months to 6 months) so they said. As for the free WIFI, it was unstable at best but most of the time, non-existent in our room, and I consider it a misrepresentation. I could get no much-needed research done. They had a free breakfast available; typical processed eggs, sausage patties, a horrible sausage gravy, mass produced pastries...the usual low- cost breakfast selection. There was a decent IHOP and Black Bear Restaurants very nearby. I did take up the problems I noticed with the manager and head housekeeper but both of them were too defensive to hear what I was trying to suggest to them. They were offended and dismissive. This doesn't surprise me as I was told the hotel was a franchised property. This hotel should and may well be, more efficient, cleaner, develop a better first impression, hold on to productive housekeeping staff to reduce turnover (by training them in multiple methods), will keep the rooms and public areas cleaned in a timely manner. None of the housekeeping staff we met had uniforms or name tags but every one of them were sweet-tempered and accommodating (but working way too hard.) The housekeepers (no, I never call them maids), were hard-pressed for time to clean the rooms correctly and obviously did not have enough linen. What was placed on the bed was extremely wrinkled sheets but clean; the sheets should never look as though they just came off another bed. THIS SHOULD NEVER HAPPEN EVER! This hotel has a great deal of potential. Having worked in hotels, resorts and private estates for over 40 years, I observe hotels very differently from the management and staff. I have been a guest, a staff member and management. I hope for the sake of the guests and the staff, that management listens to not just their egos but the guests and whoever has the wisdom and experience to make their jobs something to be proud of. Maintenance and cleaning methods can be made easier to implement and for goodness sake, call Trans World Network and get a strong, consistent, full coverage WFI system in the hotel IF at all possible. The first name on the sign says QUALITY...make it so! Running a hospitality business is hard, tedious work but it's also an art form: creating a memorable experience for the guests is a goal, that if reached, will bring more business and positive reviews than just mediocre ones. We would stay again if we had to but mostly because of the roll-in shower and the housekeepers who always made us feel welcome.

Stained sheets. TV doesn't swivel so you can't watch it in bed. FILTHY couch. Grease stains…read moreeverywhere on it. I wouldn't even sit on it. Live and dead bugs in the shower. Didn't even shower while I was here, it was THAT gross. Toilet was so busted we had to call maintenance in to fix it just so it would flush. They did offer us to switch rooms but with 2 dogs, that wasn't the best solution. Refused to even attempt the pool because of the filth. Disabled our room keys BEFORE check out time (11am regular check out and we were guaranteed a late check out at 12pm, but the keys were disabled around 10:30am) so we got locked out when we took our dogs out for a walk. Had to march my angry butt to the complete other side of the hotel to get them reactivated, all while my dogs were outside in 90° weather. Unacceptable. 1/2 extra star because the front desk staff is really nice (they can't help they work for a crappy hotel) and they do have a big real grass area for pets. But no bags in the pet station so there is dog waste everywhere. Stay anywhere else if you're looking to stay for more than 1 night.