After an initial mix up with our accessible room, which was handled in the most professional way I have experienced...we had an incredible stay. From Paul the GM, Jesse and Caleb at the front desk, Frank in the Restaurant and Vivian in Housekeeping....all were outstanding. And I watched them with other customers as well, always exceptional service and follow up. We look forward to spending time here year after year in the future. Thanks again to all! read more

Checking in and so impressed with Caleb at the front desk. He's on top of everything, professional and super nice. So far - great experience! read more

We picked this place since we get a discount. I wasn't expecting much. We had a really early flight and we're tired. I asked to check in early and they said they would text or call me when the room was ready. Hours went by and we were exhausted so we came to the hotel to check again. The clerk asked housekeeping that we were waiting. So we came inside and waited in the lounge area. Checkin is at 3PM. It was just before 2. We were waiting and past 330 pm with no notice. I went to the front desk to check and our rooms were ready. I was pissed since we were sitting not far from the desk. The manager apologize and wanted to know if she could get us drinks. We were going to eat and go to bed early She comped us breakfast for the entirety of our stay. So nice of her. We were here for over 3 days. I got to the room and asked for more towels and the guy was at our door in a second. Crazy fast. Later in the day we noticed the fridge wasn't working properly. I called down and again the guy was at our door in a second. He saw that it wasn't cold and brought us another fridge .wow great service here . Unexpected but totally appreciated. If we come here again this is the place. Thanks read more

Hilton Garden Inn Surprise Phoenix - Hotels Near Me - Surprise, Arizona

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This is our first time staying at Surprise. I had a tennis tournament to attend, and this was close to the tennis center. This Hilton was clean and up to date. The staff were nice. They have a dinning option and a bar. There is a small pool out back. There is plenty of self-parking. They rooms are quiet, but the walls are a little thin. Sometimes I can hear our neighbors talking. Maybe they are just loud talkers. The beds are comfortable, but they will probably need to be replace soon. You can feel it's getting worn. Overall, I had a good stay. read more

Stayed here over the recent Christmas holiday and it was great! The hotel seems new. Our room was super comfy and clean. I found their fitness center to be just right for a hotel gym. The staff were all very friendly. They have electric car chargers, though you only get 1 hour of charging for free. Each hour after costs $5. No breakfast included but they have a restaurant in the hotel and a little grab and go market. read more

Hilton Garden Inn Surprise Phoenix - Fitness Center (December 2024) - Hotels Near Me - Surprise, Arizona

Comfy beds, clean rooms, and though it's not free they do offer breakfast etc. prices were fair and with the Hilton app you can earn points. This location also has a decent sized pool and is close to the Spring Training Stadium. With restaurants and park all in walking distance. read more

I stayed the night here and was perfectly content. There was easy parking in a well lit lot. The hotel is not near anything walkable, but that was fine since I was visiting friends and was in the area for that purpose. Since there was nothing really around it made for a very quiet night, which I appreciated. My room had no view to speak of, which wasn't a big deal. The room was quiet and cozy. I slept well. Everything is newer and very functional. Like all the Hilton Garden Inns I've stayed at in the past its great for a short visit. My interactions with the staff was very limited. My check-in was transactional and professional. Their little lounge was closed to the public because of a private event. They appeared to offer a breakfast but I opted to skip it. Check-out was very simple too! read more

Hilton Garden Inn Surprise Phoenix - Cute room - Hotels Near Me - Surprise, Arizona

The room was clean, the service was kind and friendly, and the restaurant food was good for dinner. Happy to stay here again. 4th floor stay. read more

From the time I checked in until I checked out, I was greeted each time I entered. The room was kept clean, and trash was taken out daily without request. Plenty of handicapped parking and charging spots are available for electric vehicles. Centrally located from downtown Phoenix, shopping, and local parks. read more

I'm giving two stars for cleanliness, and one star for: bed (hard), restaurant food bad, and man cleaning ceilings lights while people eating dinner. Staff nice, this hotel wasn't what I expected for a Hilton . read more

Clean hotel, Super Friendly Staff! I travel for work 2-4x a month. I also travel to AZ frequently to see family. I keep coming back to this hotel because it's uncommonly clean and the staff is amazing. They are so friendly and helpful. I highly recommend this Hilton Garden Inn. They also have a restaurant in the lobby, and there are plenty of off property restaurants nearby. read more

I wouldn't stay here again. Numerous things left me feeling uncomfortable & with the perception that Hilton doesn't really care about its' guests. After providing a lengthy feedback email to this specific hotel's General Manager I was sent a fairly canned email (potentially AI generated) and no offer of any sort of discount. I did follow up pointing out that I felt the quality wasn't on par w/ the cost & only then did he offer a one night refund (tax not included). The hotel clearly isn't worth the money one pays to sleep there. Read on for more information.... The place is NOT well insulated, noise wise. Be prepared to be woken up every single night with people just walking (sounds like pounding) across the floor of their unit. At one point it did become evident people were speaking loudly, but I could tell otherwise that even when people are just walking normally it's way too loud. At some point I accidentally, barely, bumped my elbow on a wall and the whole place vibrated. Eventually we had to switch rooms after being woken up multiple nights in a row (multiple times each night) and then the rest of our trip we were still woken up again, even though we'd changed rooms. Sound travels far and wide. When it became evident the noise was going to wake us up every single night we complained but had to be the ones to suggest & initiate a room change, as none of the employees came up with it themselves. Very strange for hotel customer service, IMO. When it came time for the actual room change none of the employees offered to help us switch rooms or bring us a new set of keys. Not very helpful or welcoming. In room 328, the design of the sink/vanity & shower make them unusable without wasting a LOT of water. First of all, the sink faucet BARELY clears the back edge of the sink - you'll have to literally touch the sink to rinse your hands and water will still spill all over the back of the counter. The shower in that room is also messed up. You can tell that whoever cut the shower door cut it too short - a big gap exists at the bottom because of that and water pours out when using the shower. In room 338 the sink/vanity was SLIGHTLY better, but still very poorly designed. The shower in this room didn't have the same problem as 328. Hilton thinks they're doing something special w/ their toiletries by toting some 0% marketing BS - however - if they really cared about their customers, the people using the products, they would have just gone one little step further and eliminated fragrance! Often the people who care about the marketing they are touting are people w/ SKIN PROBLEMS...often people with skin problems will have exacerbated skin problems by using fragranced products. What a HUGE miss. In each room they leave you one very thin duvet and when we called for another blanket the staff claimed they didn't know where their other staff were, so they didn't know when / if a 2nd blanket would arrive. I went to bed without it, piling pillows on my legs instead. The duvet is only covered by loose sheets, folded over it & placed on top of it & below, which means that when the sheets come loose, as is likely when everyone moves around in bed, the duvet itself becomes soiled & dirty by hands, faces, who knows what. This seems unsanitary and gross. When showering please look up into the bathroom ceiling fan - you will see a tiny light looking back at you. I saw this in both rooms. I mentioned it in my feedback email but was never given an explanation....I didn't feel comfortable. read more

Excellent service! A very refreshing caprese salad/kebab to start off as an appetizer followed up with wings and fries. read more

Hilton Garden Inn Surprise Phoenix - Caprese Salad - Hotels Near Me - Surprise, Arizona

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Spa is out of service. Should be a discount of of the room rate. Other wise its a typical HGI

I would have given this hotel 5 stars however there was only one employee (Donna) that worked the front desk that could not help with any question/request/issue that came up during our stay. We think she gets off on being able to use her authority. Since management isn't around to see that she does not provide any customer service. If your okay with no customer service this is the hotel to stay at, it is kept extremely clean. read more

New and clean but overpriced for what you get. Goes on our last-resort list. PROS: New, clean, lots of places to recharge electronics, good black-out window covering for day sleepers. CONS: Overpriced with unhelpful staff. Very very low-lit rooms (smaller than appear in the site photos). No mirror in the room itself. Room coffee possibly the worst coffee I've ever tasted. Breakfast and lobby coffee not included in room price. Shampoo and lotion were only available in wall dispensers (which would be okay with me, but they were low quality products). Low-water shower head set so high even a six-foot man could not reach it, so no way to change water direction or stream. No maid service unless requested. read more

I can't say enough good things about this hotel! It's very clean, comfortable stay. Everybody was super nice and always said hi to us when walking by the front desk. We appreciated the modified breakfast available in the lobby and the coffee in the room. Everything was really clean, they restocked the coffee and towels and soaps daily, and required everyone to have facemasks. A very safe stay and would absolutely sleep in that comfortable bed again! read more

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Very nice, new hotel in Surprise. We stayed here for a night while in town and it was such a pleasant experience. The app allowed us to check in and unlock our room via our iPhones which made the check in process so quick and easy. The hotel is very clean and modern. Laura at the front desk delivered great customer service! We'll be back next time we're in Surprise. read more

We love Hilton Garden hotels in general, but we are having an especially great experience at this hotel from the beginning! BEN at the front desk is wonderful! He made check in easy and smooth, was super friendly and made us feel so welcome the second we walked through the door. Ben alone makes us want to come back and stay at this hotel. We also LOVE Will who is at bar. He is amazing amd everyone needs to meet him read more

We have had such an enjoyable stay here. The rooms are so nice. Our continental / hot breakfast was great. Everybody is so friendly and nice who work here. This has been a complete pleasure from start to finish. We are moving to Arizona soon and enjoyed this escrow-filled vacation to figure out our house details and stay in Surprise. Surprise is a great city as well and this hotel in particular really made our stay perfect. A+ read more

Hilton Garden Inn Surprise Phoenix - Hotels Near Me - Surprise, Arizona

I would give 4.5 stars for this hotel. Clean hotel. Courtesy staff. Just what you need in a hotel. Pool, hot tub, small bar, basic breakfast, clean rooms, and kick-ass air conditioning. I stayed here for two nights and it was perfect. Solid hotel with decent prices. I'd stay here again. read more

I booked a room days in advance and requested a crib, I was told it would be added in the booking notes and one would be in the room. I checked in and there was no crib. Called the front desk to be told that they didn't have cribs and then another representative came on the phone saying that they would have one for me after 4pm. I left the hotel and came back late night and there was still no crib. I called the front desk again to be told they had no cribs available. Requested to speak to a manager but no one was available. I was told the manager would be in way before check-out time and that was incorrect. I was offered a crib before checking out. Horrible communication. read more

I must say I was having a real long a$$ day at the airport which should be for another review. I had to go to Arizona for work and I booked my stay at this Hilton. I must say this place is very brand new. It even still smells like fresh paint! I was greeted by the receptionist which is very friendly and has real good customer service. She pretty much explained all the hotel amenities and services which was very helpful. When I got in I was very hungry so I had to settle for bar/restaurant. Bartender is very friendly and helpful to ease how bad the day was. Food is pretty decent for being in a hotel. I can't wait to try some of the other food. The steak sandwich with garlic fries is recommended. The room is pretty big and the furniture and appliances are new. Bathroom is real clean which is the first place I check whenever I go to hotels. I will update my review at the end of my stay... keep up the great work so far!! read more

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The room was clean it was spacious the bed is so comfortable. Everything was excellent. The breakfast was delicious worth every penny. The staff through out the Hotel was courteous helpful , they went out of their way to be helpful always came up to us to ask if they can help you in anyway the front desk, Laura was awesome and very sensitive to why we were in town. read more

We have stayed here multiple times and every time it is a pleasure. Staff is friendly the place is always clean great location great amenities. I am a very picky person where I sleep and hands-down will always continue to come back here read more

Great experience at the Hilton Garden Inn. The whole hotel is up to date and state of the art. Everything is new and the rooms are spacious, clean and modern. The staff was very professional and accommodating. Shelly at the front was especially helpful as she met our needs and requests with a smile and with ease. She was a very comforting presence after a long day in the sun on the baseball field. We will definitely look to stay here again the next we are in town. Absolutely recommend the Hilton Garden Inn. read more

New clean Hilton Garden Hotel in Surprise AZ. Shelley front desk always greets me with a smile and goes above and beyond to make sure my stay is exceptional. This will be my go to hotel for all my business travels in the area. read more

hello im moviemike of surprise iwent ehre for a breakfast it was not bad you get a choice and there muffins cereal and other treat s to eat so if your staying there make sure you try it out read more

Ben at the front desk was above and beyond - made my stay at the garden inn at surprise. So polite, friendly and beyond awesome customer service- really made my stay. My husband is deployed so I was here alone and he and the staff went out of his / their way to always have a smile and conversation for me. The lack of judgement on my unicorn pyjamas was also awesome Also the lady who helped me at 5 am on Friday morning 26th March was amazing too. The hotel in its entirety did everything to look after me. read more

Hilton Garden Inn Surprise Phoenix - Hotels Near Me - Surprise, Arizona

Staff was absolutely great and very welcoming. Rooms were very clean and comfortable. The food and drinks at the restaurant were absolutely wonderful! William was the bartender the night I was there and he was the best! He was very engaging with customers and made my experience here memorable. Definitely will be staying here again. read more

Checked in and was told I needed a credit card to secure my room. I was told I would not be charged for my stay till I checked out. However, upon handing my card to the idiot working the front desk, $370 was debited from my account immediately. It wasn't even put on hold or anything. That FULL amount was just taken from my account. Aside from that when I originally reserved my rooms. I asked to have two connected rooms for my family. Instead, I was told at the check in desk that wasn't possible and instead I could only have rooms across the hall from each other. RIDICULOUS. I was promised and PAID for something I DID NOT receive. The rooms weren't even across the hall. They were super far apart. ASIDE FROM THAT, the sink in the bathroom has a faucet that is mounted up against the border of the sink. So you can't even wash your hands for example without touching the inner part of the sink. GROSS! The bathroom was also NOT CLEAN. No one offered to help us carry our luggage in and some weird employee was walking around the front lobby with a popsicle hanging out of his mouth. UNPROFESSIONAL. ASIDE FROM THAT! BREAKFAST IS NOT FREE!! THEY CHARGE $12 PER PERSON! Even though the website and rep I spoke to said the breakfast is free. WTF?!?! I AM NOT HAPPY. AT ALL. I WILL NEVER STAY HERE AGAIN. read more

Lucky to get a room in a brand new hotel. Probably the only time it will be that vacant. Beautiful inside and out - all the hotel staff were very friendly and professional. We enjoyed our stay very much. Kudos to the person who figured out to put the shower turn on valve opposite the shower head and the shoe rack bench. read more

For booking a hotel at the last minute, we were extremely delighted. This hotel was unbelievably clean, the beds were comfortable, the breakfast was great, the pool was clean and enjoyable. Everything about this hotel was great!!! And we can't say enough about the staff and housekeeping. They all always had a smile on their faces and had nothing but kind words. I would stay here again if I am ever in the area. read more

Beautiful new hotel in Surprise, AZ! Clean, comfortable, modern and excellent service! read more

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Will never be using Hilton ever again. My husband and I were supposed to be going to a wedding tomorrow and staying here afterwards, but our daughter got very sick last night and has two very contagious sicknesses. I canceled my room today first thing this morning, and then proceeded to call both Hilton and orbitz to see if I didn't have ave to be fully penalized due to the unfortunate event of my daughter getting sick. The Hilton representative instantly shot me down with no compassion at all and pretty much ended the conversation with me. I called orbitz and they put me on hold to see if they could help, with no luck in a 1 minute phone call. What happens to people when they have deaths or unexpected events? You charge them until their bank account runs dry? I use to be a Hilton honors member, but will no longer be after this lovely interaction. read more

Absolutely great place to stay if you need a hotel in the area. Angela at the front desk was a life saver for us and we really appreciate her and all her help. Staff was friendly all around and felt very welcomed, hotel is nice and modern with nice comfy clean furniture. Laundry is available and the gym is one of the best hotel gyms I've been in. Would recommend a stay read more

On April 11, l had a Dr appt in Sun City and we decided to have an overnight date night, my husband and l. I waited to write this review until l felt l could use words that would not get me in trouble. We checked in to the hotel. Its a Beautiful new hotel and beautiful rooms. We changed, went to have diner downstairs and had a drink before, the bartender was amazing. We went outside. When I went back in to order 2 more drinks after a nice conversation with my husband, l was denied and told he could not serve us. I was told the manager said NOT TO SERVER THEM anymore. She told the bartender we were drunk, then she ran out the door leaving the property. Now we are both disabled leg amputees. I'm in a wheelchair and my husband has a prosthetic. We both move slower, my husband has an obvious limp, oh and we have tattoos (oh no). Because of the way we physically are, look and walk, this female manager took it upon herself to make up her mind that we were not good enough and said we were drunk and not to serve us any drinks. By the way, that drink l ordered was our first. I call this DISCRIMINATION OF THE DISABLED! She didn't even have the courtesy of speaking to us personally. I did speak to another manager who was very kind and helpful. He could see we were not drunk and allowed us to have another drink. I felt like a teen and was being spoke to and scolded by my parents about alcohol. Our dinner was ok but was completely ruined by my anger brewing inside of me. This woman was ok to take our almost $200 for one room for one night but made us feel like we needed to stay in our room and out of sight. I don't even know what she looks like but she apparently in her mind has made up who we are. This was wrong on so many levels. We will never stay there again because of this one disgusting DISCRIMINATING sorry excuse of a human. everyone else was truly kind and helpful. When l pay for something l expect us to be treated like the people in front and behind of us, not like a lower class citizen because we're disabled. I'm very disappointed that this company would allow a person like this to work there and treat paying customers this way let alone be a restaurant/bar manager who chooses not too or is too scared to speak to customers herself and make horrible accusations that are far from the truth. So if you look like the quintessential lots of money dressed to the nines kind of person you'll probably love this hotel and be treated like royalty. But if your a normal person or you are disabled and don't fit into the managers idea of that, you may want to stay at another hotel. I'm appalled and extremely disgusted and disapointed in this person and will never stay at or recommend this place solely because of her. read more

Ryan, the bartender and server at the grille, is amazing. He knows the true meaning of customer service and is patient and friendly. Food was good and drinks event better. read more

This hotel was very clean and updated. Everyone was pleasant. The best thing about this hotel is an employee named Sean. That young man worked his tail off! He bartended (& did it very well , & for a large group of people), helped in the kitchen, waited tables and ran room service.... all with such a great attitude and smile on his face. This young man worked late into Friday night and was back the next morning with the same attitude. I would definitely go back thanks to his service mostly. read more

Just checked in and am soooo pleasantly surprised at how nice this Hilton Garden Inn is. They just opened on 4/2/19. I feel like I have hit the lottery. Spacious room, and very spacious bathroom with plenty of counter space. Sean was very helpful with information and friendliness. I will definitely be back! read more