Very impressed. Tony and his father stopped by today to install a 220v 20amp breaker and receptacle…read morefor a home sauna. They snaked the line up into the wall instead of cutting any large holes or piping the wiring externally. Afterwards, Tony patched up the small holes in the wall so I didn't have to call another contractor. Overall, Tony was extremely professional, knowledgeable, and cleaned up after himself. Will definitely be calling this company again.

I was out of town for a few days and recognized when I got home that some of my lights and outlets…read morewere not working not knowing that a cable company had been digging for new lines in the neighbor hood and had cut the line. Of course I didn't realize at the time but I did mention this to Tony and he suggested I call Duke power and report it which is what I did. Duke said the cable company had in fact cut the line. Tony is very knowledgeable, professional and honest.

I have had my solar panels for 3 years, and was very happy with the installation. It functions as…read morepredicted so I give them 2 stars, but their biggest problem is customer service after installation. One panel stopped working after 2.5 years and while the contract says they will maintain the system for 25 years, it took 2 months to get a service person to come and fix the non-functioning panel. Now at 3 years, I have another panel not functioning. I have tried calling 3 times, waited on the phone for 15-20 minutes for a customer service person, and when the answering machine says I am next in line, a recording comes on and tells me to leave my information and someone will get back to me. But no one returns my calls or messages.

You see 4-star rating and think; this must be a trustworthy company with good products. You must…read morethink; I can count on their expensive products doing what they are selling you. You did some quick research and saw the string of negative reviews that are recent but still let them gaslight you into thinking the company can be trusted and there may have been a few bad apples within the company that were purged from the company after they were discovered. This company is messed up at the roots, they will sell you an expensive product that doesn't work as promised and leave you hanging as every salesperson and project manager disappear and stop responding to calls and messages once the install is completed and the sale is done. I feel ashamed to let them talk me into going solar again as the made false promises and stop responding to my concerns. I've been here before with another solar company that went out of business. I was promised savings on my energy bill but in reality, the saving I was making was immediately negated by the monthly payment of the solar system. I didn't want to be in this position again as when the system stopped working, I paid the full price of the energy bill plus the solar panels. Top Tier sold me system that isn't working because it is not activated and they are slow to respond. I'm paying for the battery and the full price of my energy bill while they drag their feet on activating it. I just thought it wasn't working but they told me poor performance is due to the system not being fully activated and I need to get a permission to operate letter from my power company. The power company is cooperating, but I need Top Tier to actually help me give the power company the information they ask for to get the letter. The project manager drags his feet and doesn't respond, and the sales rep is doing the same. To make things worse they had a quality assurance personnel try to sell me a more expensive solution as a fix. Never again! They wanted to sell me a 22Kw propane gas electric generator to get me off the grid. They already told me the max consumption battery will do just that and give up to 300 credits per month of energy credit. I'm not seeing anywhere near that, and I'm not supposed to trust them with a more costly solution on top of the current solution I'm already paying for? The quality assurance person placed me on speaker phone with a big sales executive who talked like he was pretty high up in the company. He was trying to give me all kind of deals off the price of the product, but I'm already stretched with their current non-working product so it was a hard no for me. I was on the phone with him for well over an hour before he started to gaslight me telling me how I have trust issues and telling his quality assurance specialist who came to my door that it is not her fault and she is doing everything right, that I'm the problem because I have trust issues. Obviously, they are not in my shoes and couldn't care less about my experience with the prior solar company which at least have the excuse of going out of business; a now their company that is actively screwing me over with high prices non-functioning systems that they seem to care less about giving me any kind of priority to get things working while I'm still paying of the loan I took up for their product. They have the nerve to try to sell be a more expensive product while I'm in the middle of this. Solar power is a waste of time, sanity and finances. It will work in niche situations but as long as you have to pay for the system if you don't have the up-front cash for it, you aren't seeing any savings. By the time you pay off the loan, it will be time to get new panels again as they have about a 15 to 20-year lifespan. You are not really saving anything. Save yourself the headaches of having to deal with terrible companies like this to put yourself into expense while the company leaves to high and dry.

Had a problem communicating with SolarEdge inverter via older 3g. Asked for a solution. They ended…read moreup recommending going with wi-fi. Ended up having same disconnect problem in spite of my fiber optic ATT connection and the router being 3 ft from inverter. I ended up researching on YouTube/Google how to eliminate the problem. DIRECT ETHERNET CONNECTION! Something Sun Service Specialists N E V E R recommended. Why? Cause setting up an appointment to reset to Wi-fi was a $350 service call. I found out on YouTube how to direct connect my inverter to my router using a 6ft ethernet cable for $5.99! NOW, I HAVE NO MORE DISCONNECTS! But Sun Service Specialists has my $350!!!!

Had a young man that is well manner and well experienced came to get my solar panels back up and…read morerunning. He had to change out my inverter that quit working. If you need your panels back up and running call Sun Services and they will send a Specialist out to your house. His name is Bobby Brown, he secured the new inverter to the side of the house and replaced conduit nuts and wired the system to the new inverter.

After nearly a year after install we have an issue with the system because an AC connection was…read moreloose and fried the AC shut off switch. 5 days after reporting a problem a tech checked it out. 4 or 5 days after that he came back to replace the part but had the wrong part. Several days later he showed up with and installed the correct part. Before leaving I explained that my app showed power from my panels going ONLY out to the grid - not recharging the batteries of powering our home. the tech said it could take a couple of hours to reset...that was more than 48 hours ago. My CSR seems to be ghosting me. We are now at 2 weeks where our system is not producing/operating properly. As someone said earlier the "service side leaves much to be desired.". Renu's service department is slow to respond and doesn't follow up when promised. Update: Tech Bobby Brown arrived yesterday and seems to have fixed the issue. He worked on some high voltage stuff whilst I held an umbrella for him in a steady rain. I very much appreciated Bobby's efforts. That said, this warranty repair took too long to complete. Customer service (while very polite and pleasant) did not communicate well and the initial tech came with the wrong part then poo-pooed my concern about energy flow. My system was out of commission for 19 or 20 days which remains unacceptable. I am raising my rating to 3 stars from 2 with the hope that this was a one-off issue and that I'll be able to raise my rating more in the future.

Salesman sounded great. I will make more electricity than I use and lower my bill. No money out of…read moremy pocket and a 9k check from Duke. Paperwork done. Then it changes. His estimate was off and the panels won't make that much electricity to cover my WHOLE bill . And now my main panel needs to be updated , cost to me unknown. And that 9k check , probably not coming, all of the slots are taken and the program ends before I can my check.

These folks are PROFESSIONALS! We had numerous solar folks come in and their first question was…read more"What's your WI-FI password?" What?! Why?! Freedom Solar never once asked for it. Tyler was the sales rep and he was fabulous in NC. The installers were just out of this world! Ray and Jay worked together so well. There should have been another man but his wife had a baby; so a crew from Texas came and helped too. They, too, were fantastic! Eric and Ben along with a fill in from Texas did the electric on different days because of the rain. ALL of the crews were fantastic. I highly recommend them. Tomorrow our county comes and inspects and we should be up and running. Eager to do our part to save the planet. We are very pleased with Freedom Solar!

f you decide to install solar power to your residence be prepared for a lengthy process and a few…read moreissues along the way. I went with Freedom after the initial company I was going to use dropped the ball. Freedom was a little more expensive bemuse we selected the top of the line Sun Power panels. Freedom Solar has a decentralized approach to project management. The sales rep would did the initial presentation was okay - a little shaky on his knowledge base. He said he would oversee the project - after a while he dropped out of sight and everything was done via their customer service department. Overall the customer service reps were good. Couple of issues - getting approval from our HOA. They snail mailed the initial application / fee which the HOA said they never received. Customer service resent and eventually we got HOA approval. My question is how come in this day and age was this process not done electronically. Installation day comes - the electrician shows up and works till after sunset to complete his tasks. The panel installers never showed up - we were contacted at the end of their time window. Instead of rescheduling for the install the next day we had to wait a couple of days for somebody to be flown in from Texas (we are in North Carolina). All the inspections passed without issue. The app is easy to use for monitoring. Time will tell how much benefit we will receive - keeping fingers crossed for positive results. One last annoyance - got an invite to a zoom call to review the system and app - BUT it can't be scheduled for several more weeks. Would have thought it would have been scheduled with in a week of turning the system on. I would have preferred if Freedom Solar had a true project manager who coordinated and communicated all that is going on rather than their decentralized approach.

Really appreciated LeeAnn squeezing me in so quickly when I had a fluorescent light on the fritz…read more Great communication and service from Allen. I would definitely use this company again. Thanks!

Super fast response. Our technician Robbie had our problem solved right away and was very easy to…read morework with.

The project drafting, coordination and completion were all top notch! The project manager explained…read morethe details and answered all my questions. When time came for installation, they coordinated and made adjustments to fit my schedule! Lastly, the project was completed in a timely and professional manner. I highly recommend TAYCO for all solar projects!

Very good local company. They can do anything electrical. And for a very reasonable price. They're…read morehonest and reliable. If you think about it you probably have some dimmers some switches or electrical outlets you'd like to add to your house. Give them a call.

When you're replacing a roof while living in another state, trust becomes the most important…read morefactor. We bought a 2003 home that still had its original roof, complete with solar panels, and had to coordinate everything from a distance. That could have been incredibly stressful, but Marcus made it feel surprisingly easy. He was consistently proactive, communicative, and transparent throughout the project. We never felt like we were wondering what was happening. When rain threatened the schedule, he immediately brought in additional crew members so they could finish before the weather rolled in. Instead of excuses, he found solutions. The installation itself was fast, organized, and professional. The crew arrived when they said they would and got the job done efficiently. One unexpected highlight was the documentation afterward. The drone photos of the finished roof were outstanding, and the detailed paperwork made getting approval from our homeowners insurance company simple. It's one of those little things you don't think about until you need it, and they absolutely delivered. We did run into some frustrations with the separate solar vendor, but as far as Elite Roof & Solar is concerned, we'd hire them again in a heartbeat. In fact, our parents are buying an older home in the Asheville area. When that roof eventually needs replacing, Marcus will be our first call. It's rare to find a contractor who combines excellent workmanship with great communication and follow-through. Elite Roof & Solar earned our trust, and that's probably the highest compliment we can give.

This was my third roof on this house. This company by far did the best job of any of the other…read morethree. The job was done right, the workers worked hard and the supervisor did his job on site. My first contract with the estimator was truly amazing. She knew her product and did a fantastic job explaining all the options. You can't go wrong with Elite.

Love these guys! Very knowledgeable on solar and very easy to get in contact with. They even hooked…read moreme up with the best installers!

From the owner: Financing $0 down payment, $1,000 signing bonus. Contact us now! NC, SC and VA.read more

I highly recommend! The value for the service is within reason, and scheduling was simple and…read morequick. They were booked two weeks out which worked well with my schedule. I will be using their services again.

As usual, the Gleaming Gutter guys did a fantastic job of cleaning our roof and gutters!! They are…read morequick to respond and treat our property like it's theirs!! You can't ask for more than that.