Called for moving info. They hung up then called me back from a different number, telling me to use a 3rd number. When I got to talk to someone, they were a bit rude and told me they'd have to get back to me the next day. Never called me back, so I guess they don't want my business read more

Over-promising and Under-delivering. We wish this to not happen to any other customers. Very friendly but no accountability on company's part. We have moved several times and never had this experience. Items were scratched during move. Items left loose in truck which should have been packed up. On site packing/loading went until late hours of the night even when owners offered to return the next day. Byco boss said all must be completed that night and still they quit working at 12:30 at night-leaving large portion of the household items on the carport. Several items were then stolen from the site-which the company says they have no accountability. Disappointed with the process and outcome. read more

WORST moving experience! Multiple walk through. On the day of the move, told sorry it's not going to fit. Paid the full amount and then on delivery another 4k. Then told if I wanted my things they wanted another 12k. Then told it was 500 a month storage fee. Regular storage is 100 a month. I was also told well my initial price I could afford was 25k, so they would move the rest for 9k. Which I couldn't afford. Got an estimate to have them move the things into a rental moving truck. The lady sent an estimate (labeled estimate) for 297.00, when it was done it was 1,000.00! Her excuse was they don't give estimates just their minimum rate. Don't use! I'm hiring an attorney. This is what I get for trying to use a local moving company. read more

Byco Moving in Roswell New Mexico was the first time I had ever hired a moving company. I was worried as i had heard so many horror stories about moving companies as an industry. Rodney and Alex were our movers and did an excellent job. They took care of my stuff like it was their own. I received a lowest to highest quote before they moved me and they came in under the higher price. I was very pleased with their service and would hire them again except I am never moving again. Thank you Byco, great job! read more

I highly recommend Byco Moving Company, the staff is professional and courteous and went out of there way to make sure our move was as pleasant as possible. We moved two households from Roswell to Lubbock on two separate days and it went without a hitch. The crew arrived on time and were very efficient in packing and loading. They arrived in Lubbock before their scheduled time on both days and hit the ground running. One other note, our move was cheaper than the quote we were given!! Thanks to Camron and his fantastic crew for all of their hard work read more

The WORST moving company I have ever used. I do NOT RECOMMEND this company for any size of job. Moved a 1700 sq ft home across state lines. Their lady that produces the quotes has no idea what she is doing. She WAY under quotes you for the job. They never even come out to see your home to produce a proper quote. She made decisions as far as canceling a second truck then tried to tell the owner it was me who canceled it so then they ended up needing it and wanted to charge me a whole lot more. The job was completed an entire day late due to her wrong estimate. By the time they arrive you have NO CHOICE but to pay them more because you have to get moved and it's the day of! The owner takes full advantage of this situation and charges you more without any remorse. I ended up having to pay $1500 more than the original quote due to their ladies incompetence!!!! read more

NON-RECOMMENDATION: We DO NOT recommend Mr. Bill Bynum of BYCO Van Lines of Roswell, New Mexico, for any type of service(s) due to lack of professionalism, mistruths, and deceitful business practices. NARRATIVE: Mr. Bill Bynum, owner of BYCO Van Lines, Roswell, NM, provided a moving cost estimate along with assurances that only his own equipment and personnel would be used for the loading, transportation and unloading of our household goods. He also urged the purchase of additional insurance in case of accident or damage to our household goods which would be fully insured after purchase of the additional insurance. OUR EXPERIENCE: Bynum changed the prescribed date for loading, from a signed and sealed contract, three times for their own convenience. They charged $1,000 above the written estimate for the relocation. BYCO workers rented a truck from U-Haul instead of providing their own equipment. The size of the load was not properly estimated; hence the truck was insufficient to hold all of our household goods. (We had moved a great deal of furniture ourselves to the new location between the time of the original estimate and the time of the relocation.) BYCO workers failed to bring the proper padding and loading equipment which were promised and had insufficient padding and equipment from U-Haul. The loaders began to use our personal equipment. Bill Bynum promised a 4-hour load time but ended up taking 12 hours to load because they had to obtain an extra open air trailer to hold the rest of the household goods. These goods were not protected during the relocation. BYCO workers loaded boxes upside down. Workers stood on our furniture to load and unload in the van. They failed to use proper padding to protect the furniture such that the solid wood pieces were gouged and damaged. Every piece of wood furniture also had the finished marred during the transportation. Damage was also sustained to the house into which the goods were delivered. We requested that the BYCO employees be more respectful of the property, which only caused them to retaliate by being more rough. BYCO workers requested the use of our tools to disassemble and to reassemble furniture. We filed an insurance claim with Mr. Bill Bynum for the damages that we had incurred due to the negligence and mistreatment by his staff. We provided full documentation and photos of the damaged furniture. BYCO never insured the goods with an independent insurance company. He self -insured and kept the insurance premium while declining to pay the claim - after a 10 week waiting period. Bynum failed to offer to have damaged goods repaired which we suggested as an appropriate option. Mr. Bill Bynum has failed to pay our claim or to have anyone come out and repair our furniture. -##- read more