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    Byars T Joel

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

    Services - Byars T Joel

    Eye exams

    Retinal imaging

    Eye testing and diagnosis

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    2 years ago

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    Clayton Eye Center - Morrow

    Clayton Eye Center - Morrow

    2.0
    (54 reviews)
    1.6 mi

    My review is with the Optical Department only. Today I was banned from the optical department…read morebecause after 4 tries they can't get me lenses without scratches. It's amazing I can see them but they can't. I have been a patient of Clayton Eye Center for over 33 years. But now that the founder Dr. Smick has retired and the optical department has been outsourced, the service is not like it used to be. They changed the frame supplier and the selection now is overpriced crap. So being banned may just be a good thing. I will still see the doctor for my yearly eye exam but will get my glasses somewhere else. Dr. New took over Dr. Smick's patients when he retired and I really like him.

    Let me start this by saying your eye sight is not something to take chances with. I was referred…read moreto Dr Joon Kim for cataract surgery. Red flags came up during the consult and I should have pulled the plug. I finally make it to the surgery center in Morrow, Ga and it was a total nasty dump. The rest rooms were torn apart literally and it stunk to high heaven. It was 7:30 in the morning and the waiting room was small and packed with 50 or more people already. There were check in kiosks in the foyer that had lines of people and people at the desk with nothing to do. I asked them to check me in at the desk. A nice young lady was about to help me and the guy next to her rudely told me to go back to the kiosks and checkin. Do these dipshyts understand that my vision is not good and I'm there for help? Apparently not. Long story short, I found the facility to be a dump. The staff was very unprofessional and not attentive. The equipment was breaking down. The surgery prep room was about 8 feet by 10 feet. There were 5 other people in there with 8 staff and desks. I thought about getting off the gurney and walking out. I should have. I caught a severe respiratory infection that took 10 weeks to overcome. Once healed, it was a success, however, this was a scarry shit show. It's a little house of horrors! The respiratory issue costs me several trips to my regular doctor, and some expensive dental work. I was eating cough drops for weeks. It damaged a tooth and filling and even cracked a root in another tooth. Now I must have a tooth extracted and a bridge. Dr Kim apparently is a good surgeon, however, he has severe personality issues and ego issues. I dont' trust him at all. I refused to go back for the 2nd surgery and I requested another surgeon and clinic. The second time is with Dr Patel with Thomas eye clinic. He comes highly recommended and the clinic is very clean and the staff is very professional. A completely different experience. Lesson learned from this: do your research on the service provider before letting them cut you or treat you in any way.

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    Clayton Eye Center - Morrow
    Clayton Eye Center - Morrow
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    LensCrafters

    LensCrafters

    2.5
    (30 reviews)
    1.7 mi
    $$

    Overall, my experience was just okay…read more I did appreciate the pace of the exam it felt efficient and not rushed, which I liked. However, the overall customer service left a lot to be desired. Maybe it was just an off day, but no one seemed very engaged or excited to help me. I understand working on a Saturday isn't always ideal, but as a patient, you can definitely feel the difference in energy. After my exam, I was told I could browse the glasses if I was interested, so I went over specifically looking for the Meta frames. I spent about 30 minutes trying on and looking at options, and not once did anyone approach me to offer help or guidance. As a first-time visitor, I wasn't sure what the process was, and the lack of assistance was frustrating. I was genuinely interested in purchasing a pair, but the experience made me feel like I'd rather spend my money somewhere else.

    The first doctor, an older man, who did an eye exam didn't do a proper one. He only tested two…read moredifferent lens settings, neither of which worked, he said OK thank you and handed me a prescription. I went out and completed my order but when the glasses came back I could not see out of them. They were the completely wrong prescription. A young female doctor then did another exam, a thorough one this time. We went out and re-ordered the glasses, but after waiting for them for two weeks, when I called to see if they were in yet, apparently the order had been canceled for some reason. As I write this, the story is not over because I'm waiting a call back to tell me exactly what happened and what maybe we can do to fix the problem. Everyone there is very nice, but nice isn't sufficient if everything's getting screwed up. A couple of hours later: I never got a call back so after a couple of hours, I called back myself. It turns out that in entering the order somebody left out a line of measurements (don't ask me to explain it because I don't understand it exactly). They then said it'd be about a week before I get my glasses now that they've got it straightened out. I asked them to please put me to the front of the line since I've already waited three weeks. They said they'd see what they could do. I looked back through my credit card statement to see what day all this started. October 15 was the original eye exam and purchase of glasses ($349 out-of-pocket - I forget what the insurance portion was). I went to get the new glasses on October 29, only to find out that they had the wrong prescription. It is now November 10 and hopefully now the lab will get to work on my new glasses. Also, I was told that the first doctor that saw me retired right after that and I may have been one of the last people he examined. I'm glad they're all friendly and trying to solve the issue, but geez!

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    Byars T Joel - optometrists - Updated August 2026

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