I made a new patient appt the first of January with Dr. Bui. I arrived at my appt and was told by the staff that took me in the back that my eyes had to be dilated. I stated to the staff that I wasn't informed this would be happening and the staff says she would check with the Doctor to see if it had to be done. After doing so she came back and said yes that is a requirement. I asked why I wasn't told when I made the appt or the 3 other text messages I received regarding appt reminders. At this point I asked to see a manager and Lolly finally came. As I expressed, I should have been informed because I had to drive and if I had known, I would have had a driver and I had to go to work she began to laugh and did so throughout me speaking with her. She then stated she would ask if two other doctors could see me but came back and stated nobody would see me without dilating my eyes. I asked Lolly why this wasn't part wasn't of making an appointment process? Lolly stated she had to think about it but could reschedule me an appt. I'm livid because I waited several weeks for this appt, and losing work just sitting here only to be told to reschedule. I stated to Lolly at this point I want a refund, she tells me to have a seat and she would be back, also still laughing. They were quick to take my money when I came in the door but took a while to refund it. This is an unprofessional practice, and the management not aware of what is going on in the practice. This lets you know that this clinic has issues. I should have read the reviews before even making this appointment but went based on a referral. read more

Great staff, communication, and doctors. Cataract surgery was a little pricey even with insurance. But the staff was so helpful and caring.

Beware, all they care about is the money. Assembly line surgery. I was told that after my cataract surgery I would only need my reading glasses. " that's not the case". After many calls telling the charge nurse that I cannot see clearly far away she basically did not care and had my post-op care done by a different facility. Also this facility kept on wanting payment after I had already paid Clayton for the complete package. So now I still need to have contacts in both eyes and the reading glasses. As.far as I'm concerned the surgery was for nothing... Stay Away find a better place that will listen to you. Ed S. My surgery was done by Dr. Kim read more

I had an eye exam for a new pair of contacts. I was to come back in 2 weeks for a "follow-up" appointment. I was told by the doctor that I would not be charged for the follow-up appt. Well I was -$195 - the same price as a full eye exam. The reason I was told for the charge was that the doctor spent too much time with me. I asked what the time limit was before being charged "yet again" and of course I did not get an answer. I have been going to Clayton Eye Center for over 10 years but not anymore. The sad thing is that I spoke to someone that retired from Clayton Eye Center and I asked her would she go there and her answer was a big fat 'NO". Lorraine F read more

So far I am impressed with staff and facility . Have cataract surgery scheduled for January.

I went to Clayton Eye Center on 5/23/24. I normally pay nothing for my eye care, as I am blessed with excellent insurance. So imagine my surprise at the end of my visit, I'm told I owe $125.00! I'm on a fixed budget and cannot afford surprises like that. I paid it, but was very upset and after some consideration, and the realization that the money I spent there was coming out of my grocery money..I called back to speak with someone. They didn't return my call. I called again today and was not "permitted" to speak to a manager, but was transferred to billing. They did not answer the phone and I had to leave another voicemail message which was not returned. Clayton Eye Center, you are greedy and lost my business. Do not go here. read more

Very horrible billing system. They refused to submit my claim to my insurance for over a year now and kept harassing me for a $325 bill. They claim "I didn't have insurance then" but I remember that day vividly. How I could not even enter the waiting room without insurance verification and I remember asking the Latin lady up front if I was good on my insurance and she said yes. Then there is the $25 copay!!! Just got off the phone with my insurance and the said no claim came in at all and my insurance was active during the service date! read more

Caused total vision loss in right eye with cataract surgery. Used steroids caused high pressure with optic nerve damage. read more

I really regret ever going to Clayton Eye or having cataract surgery there. First, the doctor did not listen when I said my other eye doctors recommended close-up lens instead of distance. Now, I cannot see my own face in the mirror. If something gets in my eye, I can't find the eyelask or whatever it is to remove it from my eye. Second, they committed financial fraud. When a medical practice is an in-system provider, they agree to accept whatever payment the insurance company provides. Clayton Eye charged me more than what I was responsible for. They also charge for an eye exam when it is a necessary part of the pre-op evaluation, and made up a phony excuse about this being required by law. (It isn't according to my insurance company and my retina doctor doesn't charge anything for this.) They refused to talk with my insurance company or me about the problem and did not respond to my BBB complaint. AVOID THIS PRACTICE AT ALL COSTS. GO ANYWHERE OTHER THAN HERE. read more

Extremely dissatisfied with Admin/Bill staff!!! I underwent Cataract surgery (on separate occasions, two weeks apart) as "outpatient surgery." While the surgeries were successful, my experience with the "billing" aftermath has not been pleasant and my alleged bill has now been sent to a collection agency, which if not resolved will reflect negatively on my personal credit report. Under U.S. Federal law, as a TRICARE Prime (Retired Military) insured, I am responsible for a fixed co-payment (patient responsibility) amount on a "per visit" basis. Each surgery was a "one visit" occurrence. On each day - **-prior to each surgery-** I remitted the amounts as stated by the staff - and received receipts. Unlike other medical insurance providers, TRICARE Prime insureds cannot be billed additionally for multiple providers who participate in medical procedures. The primary specialist - "Clayton Eye Center" - is solely responsible for assigning and paying any other providers (i.e.; Anesthesiologists, lab technicians, etc.) who participate during surgery. After hours of research with TRICARE Prime Insurance staff, we have learned the Clayton Eye Center staff applied the remitted co-payment to the wrong account so their third-party billing activity has no record (nor visibility of my full account) that I remitted any co-payment. Since September 2021 (the month following both surgeries, and when I started receiving bills, later marked as "overdue") I have continually communicated to both the Clayton Eye Center staff, including multiple "Supervisors" in their Escalation Dept, and with multiple staff of their third-party billing entity. I have submitted multiple emails with receipts and attachments, all of which were acknowledged as being received and filed in my record during calls, as recently as this afternoon. Twice, including today, I was informed that I am responsible for a co-payment for both the "Facility" and the "physician." Expecting payment of multiple co-payments for the same visit violates U.S. Federal law and the terms of agreement between Clayton Eye Center (the provider) and TRICARE. During each call, the "escalations 'supervisor'" informed me the matter would be transferred to "upper management" for resolution, and someone from upper management would call me to discuss. I have received no return calls, only subsequent bills, merely stating 'a review of my account was completed' with the same amount due. For 23 months, communication has occurred only when I initiated it, and only then when I called and remained "on hold" for lengthy periods of time (several times up to 45 mins, often longer when using their "call back feature") for each call - now numbering well over a dozen. This process has been stressful, and in spite of my continued efforts, remains unresolved. Now I face an adverse entry on my credit report. One should "think twice" before agreeing to surgery procedures at this medical provider due to their admin/billing staff's clerical errors, and at several levels within their company, their staff's subsequent "non-customer service." Regrettably, reviewing others' submissions in this resource, I clearly see that my situation is not isolated, but a recurring one, with only the specific details changing as they apply to another patient. read more

Dr. Joon Kim was thorough, pleasant, and answered my questions. He and his staff conducted a thorough, efficient and timely evaluation at the Newnan office. He recommended that I defer any interventions for the time being with yearly follow-up visits to my opthamologist. read more

I had a laser procedure preformed in December 2022, and was told I needed to pay my part up front before they treated me. I paid and Dr J Kim did the procedure, she is very efficient and friendly. When I get my EOB, it shows I was over charged by $44.00. I have called and been put in the "Que" for a call back, never happened. I have Emailed them as well as left numerous messages. My next step is to call Medicare and report them for fraud. I can't help but think this is intentional as I am completely ignored in my attempt to get my money back. I have nothing negative to say about the doctors, this is all about the billing department. But this is a totally unacceptable way to run a business. read more

I have been attempting to get a credit for an overcharge for almost a year. I was told initially that they had no billing department, they supposedly now have one but every time I call I'm told they are still working on the issue. Left a message for a Supervisor at the practice, never received a callback. Terrible experience read more

"WARNING" check all the comments on how horrible this place is they are all absolutely correct as far as the glasses and contact area. They ordered my contacts it took a month before I got them, when they did come in it was the wrong prescription. when I brought it to their attention they said I had them to long and one box was opened. When I talked to them by phone which was almost impossible to get someone to answer a phone call they told me I requested that prescription that i had in 2021. I told them I had no idea what they are talking about, why would I want something different then what the doctor wrote a prescription for. Isn't that illegal on their part to change a prescription that a doctor wrote? So a long story short I have been ignored being hang up on sent to voice mail that is full and can't leave a message, when I do get to someone's email to leave a message the don't bother to return your call. All of this has been going on since Aug of this year. As of yesterday I told them to forget it I had already went somewhere else ordered my contacts and received them in one week and was the correct prescription. I did pay it out of my pocket because my insurance had already paid for the contacts that was ordered wrong by Clayton eye center. So if you do like your doctor at Clayton eye center continue to use them but do NOT order from the optical department the people are so incompetent in that department. The supervisor voice mail was always full and the general manager does not answer phone calls and does not return calls when you leave a message on their voice mail. read more

My review is with the Optical Department only. Today I was banned from the optical department because after 4 tries they can't get me lenses without scratches. It's amazing I can see them but they can't. I have been a patient of Clayton Eye Center for over 33 years. But now that the founder Dr. Smick has retired and the optical department has been outsourced, the service is not like it used to be. They changed the frame supplier and the selection now is overpriced crap. So being banned may just be a good thing. I will still see the doctor for my yearly eye exam but will get my glasses somewhere else. Dr. New took over Dr. Smick's patients when he retired and I really like him. read more

I am Rev.Dr Johnny Joseph an 72 years male. I did my cataracts sugery in Clayton eye care center and it is ok , but very not very good ;at the same time not very bad.During that time, simultaneously,my left eye was affected retinopathy , I requested to exam my right eye but Clyton eye care center Doctors, told me they can not do anything ; more over, there is no treatment at all. Recently, my right eye seemed loosing vision. Four times I was almost get killed but God delievered me from the death.Once again , I requested eye examination, they said your eye sight never will be recovered. when I shared my condition of eye sight, one of former church member called me and said that their findings are wrong ane she advised me; immediately, call retino specialist. I found a doctor and he gave an injection. I am regaining my eye sight. I have been manipulated almost ten years Clayton eye care Doctors. read more

Dr Strait is horrible he talks to ppl like talking to a dog. My husband told me this and wanted me to go with him . Dr Strait did not want me in the room with them but I insisted because I knew he was going to treat my husband badly in which he did . He screamed at my husband open your eyes open your eyes my husband was doing his very best to open eyes wilder. Dr Strait should be terminated . He is the reason I stopped going to the eye center. I immediately changed drs for the next visit . My husband can continue yo go to that horrid place but I will not . read more

being evaluated for surger on my RIGHT eye. when meeting with the surgery coordinator, she saId it was for my LEFT eye which was completely wrong they then said I had an additional charge besides the copay I had paid upon arrival. later. I received a bill for the copay which I paid upon arrival for my appointment. I called about it and was told someone would contact me. after receiving no response, I sent email. still no response. never will go back there. read more

This place is a luxury facility and techs are quite complacent; it is unfortunate that one has to wait hours; they take you to every room in that facility and each technician does the very SAME TESTING only difference is that a tech drops liquid in the eye to test glaucoma and cataract, but she does the same testing, "read for me the small line you can see". Are these machines set up differently?? Then they take you again to another room, come upon the same technician, she placed you in the chair then 1 hour later eye specialist arrive; 10 minutes he is through and gives a report, bill paid but again who knows when you get another bill that your insurance did not pay all???? Even trying to medical attention these days has become a problem - does anyone really care? read more

My mom's second cataract surgery was scheduled for a Thursday, and the clinic was much less chaotic that day. The check in and pre-surgery process went smoothly and her surgery went well. Many thanks to Christine in the office for her kindness, and to the friendly young men in the surgical area for making my mom laugh and feel less anxious. read more

I have read a lot of reviews and decided to leave a positive one. I've been coming here for 8 years and have seen Dr. Daniel Strait each time. I have never experienced an issue. He has never been rule or unprofessional to me. I mean most of the time the technicians are during all the work. He only comes in to examine the eyes after all the other work as been done. On Dec 12,2022 I had an appointment all went well. I order my contacts and 5 days later they came. Incorrect order came I called to inform the contact staff that I received the incorrect color. The guy apologized and said ma'am I apologize and I am ordering the correct lenses now. You can keep the ones you have we will replace your order. If you wear contacts/glasses you know they are not cheap for a year supply. I was willing to return the incorrect ones I received. When I say great customer service I mean it. I'm sorry for the ppl who has experienced a bad visit but after 8 years they have done me right. Thank you. Another thing to consider it only 32 plus reviews when each time I go the lobby is full on customer. My thoughts everyone doesn't consider written a review, I'm one of them. It's more then 32 ppl in the waiting room at times. read more

I have been coming to Clayton Eye Center to treat with Dr. Strait for at least once a year for the past 15 years. I must say that the formerly friendly, fast and pleasant service I came to expect at my yearly appointment has been completely removed from my memory over the past 4 years. I have never in my life been met with such sour, distasteful and unpleasant women working the front desk at a medical office. Any questions asked are met with sarcasm, stark remarks, rolling eyes and generally a bad attitude. The wait is ATROCIOUS! I last scheduled for 8:05am, but it was a full 60 minutes before I was walked to the back. The only saving grace for CEC was that the experience following was a lot better. The Medical Assistants and Dr. Strait were polite, attentive and patient so I can't hold the front desk's disregard for customer service against the facility entirely. read more

Clayton Eye Center has owed me several hundred dollars since July 12, 2022 when they overcharged me for cataract surgery. They also sent me another bill in January 2023, that I refused to pay, because they owed me money and not the other way around. Since, September of '22, myself and my insurance company, have called Clayton Eye Center numerous times to request a refund and they almost always reply that they will escalate the refund and get back to me within 5 to 10 business days, which never happens. When you call Clayton Eye Center, it is difficult to get anyone to answer the phone and when answered, the customer service representatives are almost always rude, will sometimes put you on hold forever, and have even hung up on on my insurance company a couple of times. I have spent so much needless time just trying to get the money back that is mine and not theirs. I wonder how many people's money they have kept who have not even noticed? I especially wonder, when it comes to the elderly who live on fixed incomes. I also have had nothing but problems with the eye they did surgery on and afterwards saw several surgeons in the Atlanta area who would not touch my eye, because I am sure they were worried about a lawsuit, or possibly just not wanting to deal with an eye done by another surgeon in the area. I finally had to resort to going to Mayo Clinic for help and they were wonderful, but getting to this point has been a nightmare, to say the least. I have had to spend a lot of my time and money trying to get this corrected, so the fact that this eye center does not want to refund my money that they overcharged me despite everything else makes me wonder what kind of business I am dealing with and also trusted with my eyecare. My personal eye doctor did call Clayton to let them know I was having problems with the eye soon after surgery and they only called back to ask me to let them know when the eye issue was resolved so they could schedule the surgery on my other eye. They offered nothing else. Of course, I would never let them touch my other eye. My surgeon was Dr. Joon Kim. I have spoken to an attorney, as well as reported my issues with the Consumer Protection Services Department through the Georgia Attorney General Office (I would recommend contacting them if you are in my situation, because they have been great!) and to also report fraudulent charges with your bankcard company if you charged your payments on a charge card or health spending account, but this has to be done with a certain amount of time in order to get your money refunded, but it is still good for them to get a report regardless. I am also reporting with the BBB, posting my review on every review site I can find, and I recently sent a message (as you cannot get anyone to answer the phone) with EyeSouth Partners, the company who owns Clayton Eye Center with no response as of yet. I believe this to be insurance fraud, as well as consumer fraud, since they charged me money on top of what my insurance company already paid and refuse to send out a refund. I would recommend that anyone who has had services done through this business to make sure you have not also been overcharged. I will never recommend this business to anyone, nor do I have anything good to say about it. I should have never waited this long to post a review, but I kept hoping that Clayton Eye Center would make things right. I would give this business 0 stars if it were an option. read more

So, we got no phone call or email, but received a partial refund. They still owe us $360.......that's a lot of money! We didn't get an email or phone call stating why they didn't give us all that's owed to us. Just one day this partial refund just popped into our checking account! . we need every dollar that we overpaid. I know how to read EOB's. I do appreciate them finally sending part of what is due to us, but we really need it......I was thinking maybe they were finally getting it together and I'd receive a second payment in the next week or so. Nope. Nothing! They STILL owe us $360 that we over paid. I've tried calling again and they said they would check in it and call me back. It's been 3 days & still no call back. So frustrating. This has been a terrible experience. I guess I'll try one more time to call. Ridiculous. If you go here, but careful not to let them talk you into paying a higher amount. I'm going to have to call my lawyer now and I really didn't want to have to do that. I know I won't have to pay my lawyer fees because I have proof of what they owe me. This is a terrible way to fun a business, I think they just count on people giving up after a while. read more

I scheduled an appointment for an eye exam and new glasses. They overbook their appointments and after and two plus hour wait you get to see a doctor that rushes through your exam. I was given an appointment in August to see their glaucoma specialist, told I have cataracts, got my prescription and sent on my way. The lady in front of me was 104 years old and had waited 2 hours also. After such a long wait you do not feel like discussing your eye problems because you are so upset. I think they are just looking to do as many as possible...its like a have a quota to meet or something.... read more

I've been coming here for years to have my eyes checked and even though I've moved far away, I keep coming back. The staff is always friendly and has real discussions with you about your habits and needs. All of the doctors are very good, and generally the same doctor will try to see you at every visit if possible. They're honest and blunt, yet never rude or condescending. They also listen and can do a variety of different tests depending on what you'd prefer. For me, the eye puff of doom is one of the seven deadly sins - I HATE it. Thankfully, Clayton Eye Center offers the alternative of a yellow dye that performs the same test only without the hurricane force winds being shot into your eye. Though I always remind the doctors, it's written on my chart to never do the eye puff if they want to keep all their limbs. That simple, and they respect that. My only problem is with the contacts department. This is probably required, but every time I go I have to do a "contact consultation." If you're new to contacts, they teach you how to wear them, find which ones are best for you, which solutions are good for you, etc. If you've been wearing them for 12 years like I have, you sit in the chair, sign a form saying you know how contacts work, then pay $60 for the consultation. I've read that all eye doctors have to do this consultation (though the fees vary), and the annoying part is that insurance often won't cover it. I suppose I can't fully fault the doctors, but it's a little annoying to pay $60 to sign off on a sheet saying I know what I'm doing. Ah well. I've purchased glasses here as well and they offer affordable to designer and everything in-between. Plenty of great options on lenses too, from sunglasses to coatings to bi-focals. Every ships back to the doctor or to your home at your request (including contacts) but you'll probably want to come in for a fitting if you're getting new glasses - a frequent wearer can easily tell you that the pros make them actually fit your face correctly. read more

I scheduled an appointment for a general eye check up & for a new prescription for new glasses...a day before my appointment they go out their way to call me & cancel my appointment saying their system is down ...whomever the receptionist was insisted they will follow up to reschedule never happened ... I gave them a week to reschedule me & still nothing was done I spoke to another receptionist & she really helped but still nothing was done.....no call back or anything & when you call the appointment line no pick up at all you just get bounced around & eventually hung up on ...Thank you for pushing me into my new eye doctor everything I wanted was done in a timely manner during these times we living in that I appreciate you for the most uncaring service I ever received especially at an Eye care facility read more

I went in for what I thought would be a simple eye exam. Which it was until the end. My pupils were dilated afterwards I left. After a near accident I pulled over not being able to see. I called Clayton, the ONLY person I spoke with was Gloria! No one else was available nor did they return my calls. After speaking to their patient liaison, who attempted to say I should have taken the shades, I'm looking for a new eye care provider!!! This was my first visit! read more

Sometimes they are quick to get you back but sometimes there is a long wait. Just never know. Parking lots gets crowded especially in the mornings. But you can park on other side of building because there's another door. Waiting rooms gets really crowded in front and even back in the other waiting room. Just bring a snack, book, play with your phone or talk to one of the other people waiting and you will be fine! read more

Numerous issues. I went to them for years and I was diagnosed with glaucoma, etc. It went downhill when I was told two different things by the same doctor on back-to-back visits. Then I saw their specialist who told me something entirely different. I transferred my records to another practice and I am so glad I did. I have confidence in my treatment, clarification after caring explanation of what is going on, and also found out they missed something very important. Also, I keep getting a bill for something I do not owe. For months I have left messages with only one returned phone call. That person saw the error and told me I actually overpaid. She said she would send the information on to be fixed and she would call me back. Didn't happen, so I made more unanswered calls and even wrote a letter. If you call and press the extension as directed you will get a different department than what the recording states, then you go round and round trying to get to the right person. This has been going on for years. They can't even do the little things right. I had an odd experience as well. I was waiting for the dr in the patient room and I lowered my mask for about 5 seconds to scratch. The dr walked by at the same time. He yelled at me, had someone bring a fan to the room, and told me I would have to wait an extra 30 minutes for the room to air out. read more

I was referred to Clayton Eye Center by my optometrist because I had a serious eye infection that she was unable to treat. The infection was so bad that I started to run a fever and I developed a sore throat. Out of caution I got a CoVid test before seeing my eye doctor, and I had a copy of the negative test with me. When I got to my appointment the tech asked me about my symptoms. I showed her my infected eyes and I told her that I had a sore throat. She then said that the doctor couldn't see me because I had a sore throat. This is despite the fact that I had a negative Covid test and that I was sent over from an optometry office. I explained that the sore throat was an effect of the eye infection which I couldn't get rid of. She refused to listen and said it was policy that they couldn't see me. I left, and after my eye doctor called them back, I received a follow up call from a supervisor telling me that the staff I spoke with were uninformed. She asked if she could reschedule my appointment for me, but after being told to leave with no willingness to listen to me, I told them I would find another place to go. What a terrible experience!! read more

I have gone to Clayton Eye Center for almost 10 years. I wear contacts and glasses as do both my husband and children. The doctors have always been efficient, friendly and highly competent. I have seen Dr. Chin and Dr. Weiker. They are both great and it is usually no problem to get an appointment to see the doctor of my choosing. The reason for the 3 star review is two fold. First, the wait is ALWAYS too long. I have scheduled 8:00 am appts. and still had to wait 20-30 minutes and often much longer before actually seeing the doctor. How are you already backed up first thing in the morning? Although, this wait is nothing compared to the glasses ordering and fitting area. That is usually double the wait time. Second, the glasses area doesn't EVER have enough people working / seeing patients. There is nothing worse than standing there while 1 person is assisting a patient and 2 other people are working on their computer. I don't really care what you are doing on the computer but it would at least be nice to be acknowledged and told what the expected wait time might be or even that someone will be helping me momentarily. I just feel that the customer service is really lacking in this area. Once, I brought in my glasses to be adjusted and the man cleaned them after adjusting them. When I put them on, there were fine scratches all across both sides of the lenses. It was so blurry that i could barely see out of the lenses. I brought this to his attention and he said, "Well that isn't possible that I did that. They were already there." What? I asked to speak with a manager and he disappeared, came back with her business card and told me that she was going to lunch but I could call her later. However he stated, "She agrees with me, there is nothing that I could have done to cause this". Again, what? What kind of customer service is that? I stopped going here. There are too many optometrists around to waste my time like this. read more

First time visit for a regular exam. I signed in and waited in the packed waiting room. 20 whole minutes later, they called me up to take my insurance card and give me the new patient papers to fill out. Good grief. After I turned the papers in, I waited another 10 minutes before the nurse called me back. She was pretty nice and explained each procedure prior to performing them. The eye puff for glaucoma test was quick & painless. Reading reviews on it had me really apprehensive. She gave me 2 eye drops, one for numbing and one for dilation. She escorted me to the next waiting area to see the doctor. Waited about 10 min. Dr. Smick came in and looked at my retina and answered my concerns. He was a lot nicer and attentive than I expected. Being the chief of optometry, I expected a pompous & rushed doctor. I felt like he genuinely cared. Whether he did or not doesn't matter; he's got great bedside manner for a doctor. The checkout took another 10 minute wait. The check-in & check-out staff weren't as personable as the medical staff. I was soooo ready to leave their presence. All in all, the actual service was great. The wait kills. If I ever have to go back, I'd try to be the first appt of the day. 10:30 seems to be a busy time. They didn't try to sell me something I didn't need. Perfect eye sight at almost 40yrs. read more

Very nice facilities and I really liked the doctor I saw ( Chen) he was very through however the wait at the eye center is absolutely ridiculous. I was there 2+ hours for my first appointment and then when I returned for my contact follow up is was another hour +. That's is ridiculous. I'd probably still be there now if I hadn't complained. My time is just as valuable as their and most importantly there are tons of Eye centers in the Atlanta area who don't have 2 hour waiting times or 1 hour waiting for a 5 minute follow-up appointment. Very disappointed and annoyed and I will not return. I almost laughed out loud when the scheduler asked if I wanted to schedule my 12 month appointment. read more

What a joke place. Wait hours to have as people with no insurance or Obama insurance goes ahead of you. You even have to wait in line for your perscription. Gonna find a new place to go. read more

This place was great! I did not have a bad experience here. I have been putting off having my eyes checked for literally, years. After going through CVS bought glasses and realizing, I really needed a check up, I booked this place for an early AM appointment this morning. I arrived and was worried because it was packed at 8am! But, I took a seat and was called in ten minutes. The nurse was amazing, very friendly as well as the front desk. Dr Chen came in so full of personality that he made me feel much more comfortable about the experience. He was awesome, they all were. Glasses were a little expensive. (I work for a trucking company and know for a fact how much those glasses really cost, but you slap a label and knock it up a couple hundred bucks) so I grabbed a cheap pair they had in a divider bucket until I can afford a nicer pair. Anyway, over all, great experience. GO EARLY! read more

I go to the Morrow location. I agree with those the postings regarding the wait times. I have been going to this location for 4 years. With the exception of this last visit, due to COVID-19, I have always had a long wait from 30-45 minutes past my appointment time. Since COVID-19 was still rampant last month, the doctor was only seeing 3-4 patients per day. My wait was only five minutes. Maybe the office should always schedule no more than maybe 5 patients per day. I also agree with the posting review about being shifted into different exam areas. Most of my visits for a glaucoma exam, I am ushered around 4 times. This is so irritating. I always seem to get one particular nurse assistant that always comments on my health conditions that have nothing to do with glaucoma. I have a heart condition which makes my feet swell. This nurse ask why my feet are swollen? I tell her a hear condition I have. She proceeds to make additional comments about my feet being swollen. Comments such as, wow, they're really swollen, you need to release the extra fluid, does your doctor have you on meds for that, you need to go home and prop them up. I also use a rollator due to an accident I had at work several years ago. My knees have developed arthritis and is painful to walk. I use the rollator for stability and walking ease. When she greeted me her words were, you still on this thing? What you need, a knee or hip replacement? How old are you? You need to take care of that because you can barely walk. A lady comes in behind me. She had a portable oxygen machine. This same nurse was asking her questions about her oxygen levels and was she able to walk from one exam room to another exam room. I feel she should not question patients about health issues that have nothing to do with an eye exam. I feel she is unprofessional. read more

I've been going here for two years ND the service is great, but the selection of glasses has declined tremendously.

I have a child with special needs that had an appointment with Dr. strait, 12.22.20. She is total care and cognitively functions on a 2-8 month old level and has a bad eye infection and really needed to see a physician. We waited in the waiting room for over an hour before being called back. Once in the back, the optician informed me that she may need to place us with another doctor since my daughter will not keep on a mask. After waiting some more, the office manager came and said no doctor will see my daughter. I offered a solution that I will hold the mask on but Dr. Strait said only the patient can be in the room. So remember I said my daughter is total care and functions on an 2-8 month old level, Thus, she does not know how to follow commands, thus a parent would have to be with her. I informed the lady that made the appointment that I will be wearing a mask, but she will not keep one on. This is discrimination and covid does not have anything to do with it. The office is prejudice against people with special needs. I and my family has been seen at this office before. I will not recommend this office to anyone. read more

While I like their thorough eye exams, I did not like the fact that I've experienced wait times greater than 60 minutes just to see the doctor. This was not just one occassion, this phenomenon happened to me three times within two years (twice with me and once with my daughter). I've also experienced times when I had a followup specialty appointment that was not scheduled although they said it was. Therefore, I took unnecessary time off from work for a phantom appointment. Judging by the wait time and packed waiting room, there are obviously pleased customers. My mother-in-law recommended them to me and she still goes there. They just weren't the match for me and I took my business elsewhere. read more