Dr. Nassar is a great doctor. I can see so much better since he removed cataracts out of both eyes…read more He has a calming voice and explains every step before he takes it. His staff at the Riverdale location are very nice. They have taken good care of me for a couple years now. His Cleveland Avenue location also took great care of me while Iris scheduled my surgeries. Overall it was a good experience. It always is.

Everything was perfect, the staffs were all nice. However…read morethe doctor was really mean to me. I know it is hard to communicate with masks on these days, when the doctor couldn't hear what I said, she can say "I'm sorry, can you repeat that?" instead, she said "CAN YOU SPEAK?!" I know the asian culture is you need to respect older so I passed on. But after that, when I was asking some questions, once again, instead saying "I'm sorry, can you repeat that?," she said: "I CAN'T UNDERSTAND YOUR ENGLISH! CAN YOU SPEAK IN VIETNAMESE?!" So this is how doctors treat their patients these days? I paid for the service to be treated like this?

They are very thorough and do a lot of testing. Two convenient offices. Great for those with eye…read moreissues.

3/12/21I wish I could give 0 stars. The doctor basically sent me to go off to go home and go blind…read more Staff was dismissive of my severe eye issues and dismissed my need to see a neuro-ophthalmologist. They also forced me to wear a restrictive face covering in place of my special face mask I purchased for patients with asthma. Now, I cannot see correctly or breathe. 3/14/21Update: I spoke with them today, and I'm feel more confident in resolution and understanding. Mary was very helpful with helping me address my concerns and need to understand my eye changes, and what was their driving force. I'm still hoping to be able to be further evaluated by an additional specialist. I do have a rare issue.

Love this place. First went there for work safety glasses. I was so impressed with the staff i made…read morean appointment for my regular eye exam. I got my contacts there and my eyeglasses. Courtney is the BOMB!!

Appointment was easy to make. Receptionist was very courteous and knowledgeable. Had to wait a bit…read morefor insurance clarification but overall very satisfied with the treatment and staff.

I can say to the doctors and the other staff is okay, but the people in bill and are ridiculous…read more They're charging before they even build an insurance company, which is ridiculous. And someone needs to really pay attention to that. I'm going to the media, justin farmer to get his help to get my money back that they overcharge me.I help met my auto pocket.And my deductible for the entire year, why was I having to pay eight hundred?And some dollars up front to have a cataract removed from my right eye that is totally ridiculous.No one could justify why these people or horrible when it comes to money . I had to go through my advocacy at the insurance company. They were trying to help me get my money back. Now, I was told yesterday by one of the representatives Melinda, that they submitted the payment, just put it back on my credit card. It's ridiculous, like I say you can't get any one upstairs to help. Watch this place. It's like a meat market. And I don't know how many people they've done like this. And cannot justify the charge.It is totally ridiculous.

I made a new patient appt the first of January with Dr. Bui. I arrived at my appt and was told by…read morethe staff that took me in the back that my eyes had to be dilated. I stated to the staff that I wasn't informed this would be happening and the staff says she would check with the Doctor to see if it had to be done. After doing so she came back and said yes that is a requirement. I asked why I wasn't told when I made the appt or the 3 other text messages I received regarding appt reminders. At this point I asked to see a manager and Lolly finally came. As I expressed, I should have been informed because I had to drive and if I had known, I would have had a driver and I had to go to work she began to laugh and did so throughout me speaking with her. She then stated she would ask if two other doctors could see me but came back and stated nobody would see me without dilating my eyes. I asked Lolly why this wasn't part wasn't of making an appointment process? Lolly stated she had to think about it but could reschedule me an appt. I'm livid because I waited several weeks for this appt, and losing work just sitting here only to be told to reschedule. I stated to Lolly at this point I want a refund, she tells me to have a seat and she would be back, also still laughing. They were quick to take my money when I came in the door but took a while to refund it. This is an unprofessional practice, and the management not aware of what is going on in the practice. This lets you know that this clinic has issues. I should have read the reviews before even making this appointment but went based on a referral.

I've got to say that this location truly impressed me. My wife had to have a few procedures…read moreperformed. From the moment we stepped in the staff was attentive and engaged. This continued until we left the facility. I was also impressed with the work flow. It was very busy and they worked as if they were trained by the "Chik-fil-A" crew. I wish more Drs offices would imitate the crew at Omni Eye Services (College Park).

I was referred to Dr. Bell for glaucoma and after a year, I am finally leaving. Before going to my…read morefirst appointment, I was warned Dr. Bell is straight forward. Unfortunately this is untrue as Dr. Bell is not straight forward about explaining a patient's eye health. Instead of explaining glaucoma, I was given a packet of information that was printed from the web. Instead of providing documentation about the progress of my eyes or recommendations on how to improve my eye health, I was told my eye health is normal and I shouldn't worry about anything. Also, if you need an eye examination at LensCrafters, Dr. Bell doesn't communicate that you need a release form which states it's safe to treat your eyes. Since I've never heard of this information until today (a year after being in Dr. Bell's "care"), I'm greatly concerned about my eye health.

I visited on March 16, 2026, for eye exams for both myself and my son. The office staff and doctor…read morewere professional, friendly, and explained everything clearly during our visit. However, I was told my glasses would take approximately 4-6 weeks to arrive. As of June 22, more than three months later, I still have not received them. I have called the office multiple times and have been told they are waiting on my insurance. After contacting my insurance company directly, I was informed that payment for the services had already been made. While my experience with the doctor and staff was positive, the lack of communication and the extended delay in receiving my glasses has been very frustrating. I would appreciate more transparency and follow-up regarding the status of orders."

Don't do it!! I've been wearing glasses for over 40 years and have NEVER waited this long for an…read moreeye exam. Appointment was at 10 am, place open at 9 am. It's now at 11:30 and doctor JUST SHOWED UP with a bag of LUNCH! It's not like an optometrist delivers babies... UNACCEPTABLE A BASIC eye exam should not take an entire morning. Unless you have absolutely nothing else to do I would go to before returning here. On a good note the staff was very professional and helpful. They are appreciated. So by chance you still book this place make an afternoon appointment maybe just maybe the optometrist will have arrived.

worst decision I made in my years of parenting. I went against my better judgement even after…read moreseeing the nurse crying and let them give my child shots he hasn't been the same since. The doctor gave zero fks and told me to take my child to another facility if I didn't want to gov emu child anymore shots after the damage had been done. if you love your child DONT GO HERE.

Good Evening Fellow parents,…read more I would like to start off by saying that this office was referred to me by my sister as my niece used to go here. The reason why I am giving this office a 1 star is because of the level of care. We book an appointment early in the morning to be seen for the first time. I waited over an hour and a half to be seen. My appointment was scheduled for 9:00 am but was not seen until nearly an hour and half b/c of how busy this office is with lots of people. I would like to mention that the issue did not happen in the Riverdale office but rather in the Stockbridge office that they recently combined. It was the initial visit for my newborn and he had a diaper rash that wouldn't go away so I waited patiently to be seen. The lady at the front desk had a bad attitude when checking you in, the nurses in the practice that I encountered were nice. The female dr that saw my son answered all of my questions and concerns however I did not feel that we connected to continue seeing her. Nonetheless, I took her advise regarding my son's rash which happen to be an Yeast infections. She prescribed ointment and we did the treatment at home. The rash wouldn't go away after a few days and this truly worry me. I called the office and spoke to a nurse who mention to mix the ointment with hydrocortisone and Destin and see a difference. I took the advise and did not see any improvement. After researching online, I ended up using corn starch one time and the rash cleared up. I did used hydrocortisone afterwards to help heal. During the checkout process in the initial visit, the lady was short, no eye contact and was only there to book 2 - 3 appointments in advance. I only booked the 2nd visit and did not want to do any more bookings. The big issue happened with them when I signed a medical release form to switch practices because I did not feel that this practice care and did not like the check in process and the things I saw while seating with other clients. This practice was crowded and the process felt rushed and asking questions felt like bothersome. I called the office the day before my last appointment to confirm and they advised me that we were still scheduled for the next day only to come in wait another 35 minutes for them to tell me that they cannot take me since I am changing practices. This all could have been avoided with a phone call. I was so upset about the process because the medical release forms were signed over a week and a half prior to the appointment and supposedly they had faxed the information on that Tuesday prior to my Friday appointment that week. I left quite upset however remained professionally and called the office once I was calm to ask for them to send me the medical records directly. I paid $25.00 since the previous practice claimed that they hadn't received the forms. I believe the office manager or a staff provided me the information right away and I did not look back afterwards. I do not recommend this practice b/c of the multitude of clients, the process feels rush, the care does not appear genuine and some of the staff are not friendly. I would think twice than providing your money to a practice that does not uphold customer service or care standards. Thank you.