Miguel and his son run a first-class business. After being scammed by a previous contractor who took my money and split, Miguel came out, measured and provided an estimate within a few days. During the entire project Miguel stayed in contact with updates and questions to ensure I was completely satisfied. Juanita, who runs the office is on top of things and makes sure all deadlines are met. She was great and super helpful. Their new CNC machine makes some of the strongest, attractive, custom gates I have ever seen with an average of 10 days turn around. That is unheard of! I highly recommend By Design Ornamentals. You won't be disappointed with their service, build quality and installation. Upon completion, they even swept and cleaned the area of all metal shavings and debris. I am also having 2 security doors made. Will upload pics when done. 909-554-0177. Miguel Alcaraz & Miguel Alcaraz Jr. Riverside CA. Tell them Jason sent you read more

See all

Update: Its been over a year since they installed these doors and i have to lower the stars. There were many issues that came up after what i thought was a great install. The doors are beautiful and well done i have to give them credit for the custom job. However the follow up was not great. I kept getting the run around and they promised to fix it many times and never came out and after 1 week of calls and text they stopped responding and just ignored me. First of all, the doors were super heavy, and they never installed them with a footing into the concrete. They bolted them to the stucco wall, without factoring, how heavy these doors were. After a couple of weeks due to the weight, these doors began to sag as when they bolted them to the wall they didn't even ensure that they were drilling into wood to hold the weight. And when they were installing one of the doors, they drilled so deep it went into my sons bedroom and made a hole in the drywall which I complained about and they said they would fix, but never came out to do it. I had to pay another $1000 to get somebody else here to correct their install; create a footing, replace the hinges for commercial ones, since the ones they installed, were very flimsy, considering the weight and adjust the doors to account for the weight. Like I said, the doors are beautiful but their install and follow up is bad. They are really nice people, but I would not have them install any project because if something goes bad, they will give you the round around. read more

See all

I seriously regret contacting this company. 2nd week of September 2020, I met with Miguel I informed him that I need to have my current single entry gate replaced with a double entry gate. I told him that I'll be having pool construction begin the 1st week of November so I'll need the double gate installed before then so the tractor will have the ability to enter and exit my backyard. He had 2 months to get this accomplished and said "no problem, it'll be done in 2 weeks". He measured the gate, so I paid him half upfront and the check was promptly cashed the next day. After that??? Nothing. A couple weeks go bye before I finally hear from him. He shows up to measure the gate (again) then leaves and says he needs to come back tomorrow to measure with a laser level. Almost a week goes bye before he finally comes back to measure (for the 3rd time). Following that, I get the "I'll install tomorrow" text from him over and over again. He finally shows up a few days before Halloween for the install...after canceling on me a few times (no call/no show). The day he shows up he didn't install the gate...instead, he told me he'll install the posts. No posts were installed...instead he measured a 4th time then left! He told me just before leaving that he would install everything on Halloween. Halloween comes and he goes dark...doesn't answer his phone or return texts, just silence. I finally hear from him on November 4th. All he says is "an emergency came up...I'll install tomorrow". Tomorrow comes...and guess what? He flakes out again! At this point I have literally less than a day to get my gate installed (the pool excavation is scheduled for the next day). I send the guys texts, call his cell phone, call his business phone, no answer, no response. The next day the pool guys show up but cannot get into my backyard. I had to then scramble and take down the old gate/fence myself in order to ensure my pool project goes on without delay. The good news is the pool guys can now get in my backyard to do their job, the bad news is I have no gate for my backyard at all anymore (hopefully my dogs don't run away). Here we are, almost a week later and the guy still hasn't responded to me. He literally took my money and then never provided the service I paid for...if that isn't fraud, I don't know what is. I have never had a more difficult experience working with any company like I have with this one. They caused so much undue stress for absolutely no reason. I don't understand why they treated me like garbage the whole time. I absolutely wish I went with another contractor for this gate install! 2020 Strikes Again! read more

Worse experience with Miguel. Unfortunately, I paid the full amount before he finished the job. I have been chasing him to finish the job as well as provide me with the manual of the lock that I bought and he ghosted me completely. Unfortunately, unethical of taking the money and disappearing before completing the job. I would not recommend him. read more

Scheduled an appointment for them to provide a quote for our fence and gate project. They arrived on time, were professional, provided good feedback and insights, and promised to provide us a timely estimate. We were anxious to get their bid since we thought they would do the best job. You're probably asking yourself, "Why the two star review?" Simple: we never received a bid from them. I followed up with them several times on Yelp messaging and they promised to deliver the bid. To date, we've never received it. This is a waste of my time and energy. read more

This is a family-run small business (mom, pop, and son) that specializes in many metalworking and metal fabrication. They have experience in: 1. Wrought-iron fence and railing fabrication 2. Metal signs 3. House numbers (~$10), cutouts (see metal turkey picture), trivets (~$20) 4. Repair and maintenance of fences and railings - they also work with multiple HOAs. Here is how I found them... Having previously replaced my kitchen sink as a DIY, my parents asked me to help them install a new sink. However, they purchased one that was too big for the cutout in their granite countertop, which is smaller than the standard size. I could not find online any sinks that were the right size with only 1 basin and at least 2 holes. So, we had 2 solutions - cut the granite (which several contractors warned us could crack) or cut the rails on the bottom of the drop-in sink. I called By Design and spoke to Juanita, who was super helpful and asked me to bring in the sink. They quoted me $90 for removing 2 of the rails, which took about an hour to complete. They did a great job and even polished the edges so that no one would cut their hand along any rough edges. After I took the sink home, I realized that because the cutout was curved around the edges, the sink still did not fit! I called Juanita again. So on a Friday night around 6PM, Juanita and her husband Miguel stayed late to wait for me to drive in with the sink so that an extra 1/2 inch could be cut off on a 3rd rail. I cannot say enough great things about By Design and the wonderful people who work there. They have a real pride in their craftsmanship and stand by their work. I also really enjoyed chatting with them and they are a kind and hard-working family! read more

By Design Ornamentals - Metal turkeys and house numbers - Fences & Gates Near Me

See all

I hired them to install vinyl fencing. They were very professional and courteous. We are very pleased with the customer service and the quality of the work. read more

By Design Ornamentals - Fences & Gates Near Me

See all

This couple Juanita and Miguel are very nice people when you meet them and when you speak to them. They will follow up with you initially a couple of times and then they will go MIA. After we paid them $3000 for our fence we had then had to chase them down text them multiple times and email them multiple times and leave multiple voice messages and they do not communicate in return. After several occasions of me reaching out to them and letting them know that we're going to have a problem if they don't return my phone calls and my text messages and communicate that we would probably end up having a very serious problem I heard from Miguel and I was told multiple lies. At first we were told that they were in a car accident and that Juanita was on a vacation and then when he got to my house then he changed his story and said that he was just shorthanded at his location in Mexico. He had also told my husband that he was in a car accident but then he mentioned nothing about a car accident when he was physically here installing the fence.He came on a Monday Tuesday and Wednesday and on Wednesday he told me that evening it was about three or 4 PM that he would be back in the morning on a Thursday the very next Thursday and he did not return and since then we have not heard anything from him and nor has the person that had helped him on the fence heard from him either. We are now at Day 17. Still no calls no text messages no voicemails not even on social media no emails nothing. Initially I was very concerned perhaps something could've happened to them you just never know maybe they're sick maybe their car broke down maybe someone passed away you just never know...so I take all that into consideration. Miguel had even left all his tools in my backyard all of them they're still here. however today, I looked up their license number and low and behold the state of California does not have that license number that is listed on the receipt that was given to me so I'm not really sure what to think about it at this point I'm not very happy, about the communication, I'm not happy about that the quality of the work at all. I'm so disappointed because I think that Miguel and Juanita are very nice people but friendly does not mean that they're going to do a great job when it comes to being a business. read more

See all

We wanted a privacy fence for our backyard and By Design Ornamentals offered us the best estimate. They provided me with a detailed estimate and also explained to me how they were going to do it. They showed up today and had the entire fence up in 8 hours. Also explained to me what they were doing while installing the fence and cleaned up the job site very well. Great work! read more

By Design Ornamentals - AFTER - Fences & Gates Near Me

See all

I highly recommend this company for any iron fence work. Miguel and Juanita are very nice, professional, with their contractors license. Their website has a lot of pictures of their work. They do their own iron work and installation. We are very happy with are gate and the design is beautiful. Price was more than reasonable. Don't bother looking for any other quotes. They are very good. Eddy and lydia. read more

By Design Ornamentals - Fences & Gates Near Me

If you are looking for a reliable, professional, customer service-oriented contractor to do some home improvements, look elsewhere! We have experienced nothing but delays and let downs since contacting this company for an estimate back in December 2020. We were advised it would be some time before the crew could do the demo and install of a partial 45' x 2' tall retaining wall in our backyard, which we were fine with because it wasn't a "rush" order, but were told that it would be a 2-day job, once it began (one for demo and one for install). After Miguel came out on December 28th, we constantly had to follow-up on his promises to deliver, which were never on time and always came with an excuse (red flags from day 1). Fast-forward through many follow-ups and on March 13th we finally had demo day! Unfortunately we hit a snag when the root of the old tree we'd previously removed was impeding the wall line and needed to be cut back before install; the job couldn't be finished that weekend. We were told Miguel's guys would be back that week to chainsaw the tree root, deliver and stage our product for a March 20th installation; we subsequently confirmed the date twice. Well, by Wednesday, March 17th, we hadn't gotten one word from Miguel, nor had he or his guys shown up to finish prep work, and he was not responsive to our calls or texts. He finally responded on March 17th saying he'd be by "tomorrow" (Thursday) with the materials and that we were scheduled for Saturday (March 20) installation. Needless to say, Thursday's drop-off day, as well as Saturday's install day, came and went with no word/no show again. When we finally got a hold of him the following week (March 24), he apologized and said he was sick. Fine. He got his guys out to cut back the chainsaw and delivered our materials that same day, now saying his crew could be to our house for install "by Wednesday" (March 31). All of this to say when the project began mid-March we told Miguel it needed to be completed before March 27th as we had a family gathering that weekend; initially this was not a problem for him he said. Alas, that Wednesday ALSO came and went with no call and no show from Miguel or his crew. The last date-stamped photo I've attached was taken on April 12, 2021, which is how our wall was left for a month by Miguel's crew. As I write this review on April 22, 2021, we have since hired another company to finish the work that this one could not, or would not (and in 2-days with half the crew, by the way). Miguel has completely stopped responding to any communication we attempted and went absolutely radio silent (to-date we have not heard a word since our "March 31st" install date). He's had plenty of opportunity to rectify the situation; I even held off on writing this in hopes he would. But instead he chose to ghost us at each and every opportunity. Do yourself a favor, read the reviews on this page and steer clear. Maybe it wasn't a job he wanted, or needed, but we were treated absolutely poorly and I wish I'd have come here first to know what we were getting ourselves into. read more

See all

Searching and hunting (orange county to I.E.) for a reliable, efficient, and high quality iron works company is hard to come by these days along with craftsmanship. I cannot say enough how fantastic Miguel/Juanita and family run their company. Although By Design Ornamentals is a tad bit on the high side of bids, their business model, work ethic, but most importantly, craftsmanship and materials, created my bid into a very fair competitive price for high-end modern iron work. Understanding a tiny bit of welding, there face and toe welds are amazingly clean and flush. My key takeaways on a stunning project: 1) Experience is key 2) Craftsmanship and materials among the best. Integrity - will do exactly what the customer wants and oversee aspects of the design and work 3) Optimism was great and how they paint a picture to fulfill the project including meeting and setting expectations 4) Reputation and just plain honesty was unparallel 5) Communication was excellent along with updates 6) Flexibility and meeting those expectations was awesome Big shot out to Miguel's brother for the welding. Keep up the amazing beautiful work you guys do! read more

If I could give no star it would be more accurate. This business treated us like crap. In the beginning things were fine, but the lack of communication and integrity is overwhelming. It took 8 weeks to get our gates installed, 8! We paid our deposit on 8/27, gates were installed 10/21. Today I got a call from Juanita demanding final payment when I still have not received and email with invoice. She sent me original invoice for the deposit through email and I paid it through Zelle the same day. With the second call today I had enough and I decided to file a BBB complaint. It seems it's hard for them to admit they are in the wrong. From not coming to install and having to reschedule multiple times. For how we feel we got treated differently then our neighbors, because how Miguel put it, I thought you were gringos and offered to give us a better price when they came to measure the first time. So I guess they thought they could get away with not following the time line they gave us. Not sure. It's pretty upsetting. Hopefully the gates pass inspection and I can be done with this company. This is the main reason I filed the bbb complaint Incase it doesn't. I can actually go on but won't. I am looking into a consumer discrimination claim. As far as the gates go they look nice, weren't measured right so they had to add this bar to the bottom. So yeah so disappointed I didn't go elsewhere. On 10/17 when the gates were suppose to be installed, Miguel showed up with the gates and stated the installer canceled on him. Told my husband, that they will get installed tomorrow, if not the gates would be free. My husband asked him to record it since it was the second time they rescheduled. Miguel would not but it's on my security cameras. We are not and never tried to get out of paying. But the lies these people told are too much to be from a licensed contractor. They still didn't come. Look elsewhere people. read more

We love our security door! Miguel and Juanita were extremely helpful throughout the entire process. We sent them a picture of a door we liked, they designed it and sent us the mock up, we approved it, and soon after we received pictures of the door. This door is a beast!! The security door is strong, it opens and closes quietly, and it looks absolutely beautiful on our home. We were also able to pick the color of the powder coating to match our home. They were very professional and very nice when they visited our home each time. When they installed the door, they made sure to clean up after themselves and that we were completely satisfied with their service, which we are! We have received many compliments from our neighbors and have passed their information along. read more

By Design Ornamentals - Fences & Gates Near Me

See all

We booked with Juanita for a previous appointment. She needed to reschedule, and we gladly accommodated her. She rescheduled for today. We planned our time to work for her and she then did not respond to a text or email to confirm. We wasted two days scheduling with these people. Definitely a red flag and I'm grateful we did NOT use this service. After reading the recent reviews, seems best to stay away from this company. read more

This company reached out to me after sending a message through yelp. They set up an appointment to come out the very next day confirm it with a text message and I waited for them to arrive as scheduled and they never showed up. I texted that evening letting them know that I was waiting and no one had showed up yet. The company never responded back to the text message or never called to apologize for not showing up. Either way its better to not do business with a company that cannot follow through. If it starts bad it most likely end bad. Thank you i took my business some where else. I'm sure they didn't need it either way. read more

Miguel and his crew did an awesome job. We had our side gate and front security door installed and looked beautiful. Miguel worked with the designed we like and he inputted his great ideas. Materials used were heavy duty and stable. Also, he was able to make a custom child gate for top of stairs. Thank you again Miguel, crew and Juanita. Highly recommend. read more

Miguel custom made exactly what I wanted and in a timely manner. Very professional and accommodating. read more

By Design Ornamentals - Fences & Gates Near Me

See all

They installed a nice screen door. Wanted them to do the windows. Paid them in full and still waiting for a call back....not sure if i would recommend them! read more

I got a quote from Design Ornamentals by sending pics but Miguel come out to give me a quote was better because he gave me better idea of fixing the fence for the long life than a quick fix which would have to redo in a couple of years. I set up a date which they got done quickly and did an awesome job plus cleaning up. I also like all the great reviews and be local. I will use them again in the future if necessary. read more

I called Design Ornamentals because they are a local company, which I like to support, and their positive reviews online. Not only did Miguel get the job completed in the projected time promised, but he does beautiful, quality work. Upon seeing the results, I asked him to do another wrought iron job for me. If you want quality work completed on time, call Design Ornamentals. read more

Great job! Miguel and his colleagues installed our gate and security door. It was very well designed and adds so much style to our house. If you want a great looking door, please call these guys. Excellent customer service as well. Their prices are supper affordable and reasonable. They style and design the items themselves and complete them in a timely manner. Very creative! Thanks again, you guys! We love our door. It is truly unique. read more

Very satisfied with our new side gates from By Design Ornamentals. It was a pleasure to meet and work with Miguel and Juanita. They presented us a design option we had not considered, plasma cutting. A newer take on metal gate fabrication that has a modern feel. After looking up the process and viewing design samples, we decided on a leaf motif. The blueprint was presented, we made a few minor changes and gave final approval before cutting. The color and lock styles were then selected, completing our personalized design. Thank you Miguel and Juanita! read more

See all

So far, they took our deposit and then they have not responded to any phone calls in 3 weeks. But they certainly cashed out check. Going to be reporting to the better business bureau. Looking on Instagram they have done this to other people too. read more

Came by yesterday to fix my fence did a great job No Mickey Mouse! Works great. Reasonable pricing for a good job.

By far the best around!! Excellent customer service and really know what they are doing. Everything is percisely measured to fit absolutely perfect. We couldn't be happier with our gates and security door. Not only are they wonderful but also very affordable as well. Highly recommend and will recommend to all of our friends and family. read more

See all

Miguel initially showed some serious promise when I hired him to install a metal fence in Palm Springs, but on day two of the project, he shoved a bill in my face doubling what he agreed to work for and despite my agreeing to double his pay (and pay for all the materials), his steam ran out on day 4. He then became completely unresponsive leaving me with an unfinished fence. He yelled at me and was very unprofessional. Because of his unfinished work, I incurred several thousand dollars worth of wind damage so I had to hire another contractor to come out and fix it all -- costing me thousands more dollars! Unfortunately, Miguel is a sweet-talker so he'll make you think you made a good decision to hire him, but he'll quickly turn on you and demand up front payment before anythings even close to being finished. He also lied to me and said the motor mount was 2' deep when it was only 6" deep so I had to have it demolished and re-poured by someone that didn't cut corners. By Design Ornamentals came highly recommended by a local supplier, but my experience was far from ideal and from what I've read since, I'm not alone in feeling this way. Please keep in mind that if you are hiring him for custom metal work, he overcharges and gets most of what he 'makes' in Mexico for a fraction of the price by his 'bro'. He frequently abandons projects and cherry picks the most profitable jobs, so don't be surprised if when he starts excusing himself or simply goes cold-fish on you -- you won't be able to reach him, Juanita, or Miguel Jr. -- Disappointing and unprofessional. read more

Professional design, service and fast install. My beautiful pool fence and gates were up before I returned home from work. Will definitely recommend to others. Miguel knows all the city codes to get the job done correctly the first time. read more

great people to work with . my wife and I are extremely happy with our new gate!!!! the gate was extremely well made and the price was very reasonable. I would definitely reccomend them to anyone read more

My house experiences heavy winds and it broke my gate to the point where I couldn't close it nor move it. The wind bent the latches, ripped the bolts off and broke the hinges. After contacting many fence/gate companies this one was the only one to call me back and offer same day repair. They were all very professional, kind, and nice and worked fast. I sent them pictures, they quoted me over the phone and stuck to the quote and added extra reinforcement on the gate. The only negative was that my gate broke right before Christmas but at least my dogs can use the backyard again. I recommend them for gate or fence repair. read more

Responded promptly to our request for an estimate. We were told the estimate would be sent to us that evening. Contacted them the next day as we never got it and we were told it would be sent "first thing in the morning." It's been 5 days and I'm still waiting..... read more

If you are looking for iron work then stop looking because you found the best in the area! Juanita and Miguel are the most awesome people to work with. They provide you with the best work you can have in the perfect timing. Always willing to help. They just installed our new iron railing. We are going to keep working with them for our entry door and our outside fence. I'm so glad I found By Design Ornamentals. Contact them and you will not be disappointed!!!! read more

Jerry from guardian did an excellent job installing our fence. I'm so happy with the results. He was very professional and timely with his work. No mess left, and I feel so relieved that when the grand babies come over,, everyone will be protected! Thank you! read more

Thank you thank you! You guys did a great job, will definitely contact you in future projects.

We had an AMAZING experience working with Miguel and Juanita, an exceptional team! They made a side gate leading to our backyard. They were very patient with us during the selection process, guided us on the pros and cons, EVEN BEFORE we hired them. They would keep us informed on the progress of the project. We would definitely call them for any future projects. Thanks a ton! read more

By Design Ornamentals did a beautiful job. I am beyond pleased with the craftsmanship and professionalism they provided. I will definitely be referring them to my peers. Quick to respond to all my questions and concerns and I absolutely love love love my wrought iron gate! read more

They were so helpful in helping me figure out which type of gate that I wanted. The project was done in a timely fashion, and they did not leave a mess behind. The gate came out better than I expected! I will be calling them back for future projects. read more

Used Yelp to request a quote on 12/26, got a few replies back about them coming out to take a look at the fence. Followed up a week later, they stated that they could not confirm a time with the tenants, but someone would be coming out on 1/4. Was it actually done? No idea. After a month i'm still waiting for a quote.... read more

Really bad work, i had them to make a plasma cut design, they didn't even clean it, to expensive for that kind of work, i don't recommend it. read more

I love working with Miguel, Juanita and the rest of the crew. They are quick to respond and they just completed a fireplace screen which exceeded my expectations. This is the third job they did for me and they come through every time and stand behind their work. Thank you Miguel! read more