Detailed Account of Negligent Service Formal Complaint…read moreRegarding Negligent Eyebrow Waxing Service and Subsequent Skin Damage Service Performed: Eyebrow Shaping and Waxing Time of Service: April 2025, Esthetician: T. Result: Severe skin damage requiring immediate medical attention, resulting in prolonged physical and professional inconvenience. During the service, I experienced clear indications of improper technique and negligent care: Excessive Heat: The applied beeswax felt excessively hot, indicating an improper temperature setting. Aggressive Removal: The removal of the wax sheet by the esthetician was noticeably aggressive and forceful. Immediate Pain & Acknowledgment: Immediately after the wax removal, I informed the esthetician, Treasure, that the areas above and between my eyebrows were extremely painful. Negligent Aftercare: I questioned whether a proper post-wax cleanser (such as rubbing alcohol) had been used. Treasure confirmed that "No" such cleanser was applied. I was only advised to use a generic ointment and Vitamin E oil. Upon returning home, the painful area above and between my eyebrows became severely red and inflamed. I subsequently confirmed that the skin in these blotches-on both sides above the brow and between the brows-had been physically lifted and removed (skin abrasion/burn). Current State of Injury: The damaged area has progressed from red to pink and is now a noticeable brown/hyperpigmented color. Permanent Damage: The injury to the skin, particularly above the left eyebrow, remains visible even after two professional consultations, indicating permanent damage and a high risk of long-term scarring. Personal and Professional Impact: I have been forced to stay indoors and rigorously avoid all sun exposure to prevent further hyperpigmentation. This has caused significant personal and professional inconvenience, including the cancellation of scheduled appointments. Initial In-Person Follow-Up: I returned to the salon to show the extent of the damage. I spoke with an employee named Emily, who confirmed the owner / manager was unavailable. Broken Financial Commitment: The business owner promised in written format to reimburse all current and future dermatology visit fees related to this injury. However, the owner failed to follow through on this commitment, and all subsequent attempts to contact them regarding payment have been ignored. Lack of Response to Third Party: I filed a formal complaint with the Better Business Bureau (BBB), but the business owner did not respond to the inquiry at all, demonstrating a profound lack of professionalism and accountability. This incident reflects a severe lapse in professional standards, commitment, and customer care. I have suffered a painful and lasting physical injury, permanent damage to my left eyebrow, and significant inconvenience due to the negligence of the esthetician and the subsequent failure of the business owner to uphold their financial commitment and basic professional responsibility.

Started to regularly get facials leading up to my wedding and Becca was fantastic! She throughly…read moreexamined my skin and made recommendations for me. Even sent me home with mini samples to test out. Had an amazing facial and looking forward to my next visit. Highly recommend getting a facial here!

I have been to this location Woodhouse spa at least 6-8 times since moving to NJ 6 years ago and i…read morealways have a great experience! 10 out of 10 would always recommend. Customer service: excellent, they are able to accomadate adds on to spa packages and are up front about costs for everything. You are able to make reservations online which i havent done because i always prefer to chat with a real person. Ive done the couples massage which was nice, its in a big room thats basically conjoined so you arent too far from your bf or gf. Services: ive done swedish massages, facials and nail salon service which are all super relaxing. I'm not a big facial person but the technician is gentle and does minimal extractions (worse part but its very short). Most of the masseuses have all been great and you can tell they have some consistency with training which makes for a good expeeience. The salon is relaxing, the regular nail polish job is decent and usually get it with a spa package. Other amenities: they usually recommend items that were used during your services, the nail oil is great and only $2 lasting for along time! The relaxation room is nice with tea and light snacks. Parking is usually validated if you bring your parking deck ticket. Areas of improvement: I went to a woodhouse spa in Bethesda, MD which offered food during your spa services and also complementart champagne. I thought that was such a nice tough! Since there are so many local restaurants in the area you could partner with that would be an additional stream of income. I ordered my food while getting my pedicure at the MD location, i would love if this location was able to do something like this! I will return, from your Loyal patreon!

First time trying out the Woodspa-Montclair and had a good experience. Inside was clean and…read morecomfortable with spacious bathroom/changing rooms and even a full shower. They also had a quiet room where you can have tea and a few little snacks as well as spend some time there after your massage. We had a couples massage - husband had Julia and I had Shanyce. The experience was nice and relaxing and I liked that it was front first and then back. Shanyce was very professional, paid attention to areas of concerns and communicates instructions well. Husband and I agreed we both had a good experience but that next time we will most likely request for more pressure especially me for my "trouble areas". Checking in and out was seamless too and I appreciate they have homecare and treatment recommendations written on the cards they gave after checking out.

The massage itself was fine, nothing special. Adequate, nothing more. What I didn't like....payment…read morewas requested in advance. Also, the ladies I dealt with were very aggressive in pursuit of a tip.....I really did not like that

The massage was OK, but they do a and like someone very aggressive and demanding .read more

After numerous back injuries I was advised that my only alternatives were surgery or pain…read moremanagement. Not favoring either alternative I decided to take a more holistic approach. I was referred to Montclair Massage Therapy and Wellness by my Chiropractor. I soon realized that therapeutic massage was essential to my healing and wellbeing. That was 5 years ago. During that time, I regularly had therapeutic massages, and thus my back has since stabilized and improved despite the damage and advancing arthritis. Almost as importantly therapeutic massage has become necessary to recover from overdone weekend activities and unavoidable aging. The best part is the staff and facility at Montclair Massage therapy and Wellness. The staff is wonderful, friendly, professional, and knowledgeable of anatomy and physiology. The facility is immaculate and comfortable and there is ample parking. I strongly recommend Montclair Massage Therapy and Wellness. Terry and Bianca are terrific. My experience has been excellent.

They are truly a hidden gem! Their level of knowledge is felt in their touch. I am left feeling…read morehealed and pampered as I leave. The level of service is impeccable. I recommend them highly!

Diana is a gifted masseuse, a great conversationalist, and creates an ideal environment for giving…read morea massage. I plan to return often.

I received a wonderful massage working on different areas of the body that needed work. Diana spent…read morethe time working on me and was very lovely and engaging. If I wanted a quiet massage, I could have received that, but I had a wonderful time talking to her. Depending on my schedule, I will be back.

The massage was good, but I will never return. I got a 90 min massage ($90) and gave a $20 tip…read more The lady in the front laughed at my tip and said it should be $30 because they work hard. Maybe charge more or pay them more. Just very rude and unprofessional.

Booked a Swedish massage with Kevin and it was the best massage, he was not rough. The place was…read morevery clean and I really like the background music, can't wait to come back.

We was there . And actually, I am addicted to reflexology foot massage…read more And they are really know what they doing and also $34 They are doing 15 minutes each leg PLUS 15 Minute back massage ... It was really nice to get this service for this money. We will definitely come back again!

I had the "combination" 30 min body + 30 min foot massage. I enjoyed the foot massage. The body…read moremassage was okay. They massage over the blanket then use oil for a couple minutes.

Lovely staff... they did exactly what I asked for. The place was very clean and I felt comfortable…read more It was really a relaxing experience.

Excellent, A1 body & foot work by Ms. Tina. Entered tight as a rubber-band; left super loose!…read moreBooked another appointment with her. She's that good. Thank you, Ms. Tina! They take cash and plastic; no tap paying (Apple Pay, etc) option.