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Harmans, MD

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BWI Speedy Park

2.8 (107 reviews)
Open • Open 24 hours

BWI SPEEDY PARK · YELP ASSISTANT

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Damage done by an employee at BWI Speedy Park aka Jourve
Natarcha J.

***Consumer alert*** Jourve Airport Concierge Vallet, do not use their service. They will wreck your car and not own up to it. I used Jourve for a recent trip April 11-April 15th. Upon receiving my car on the 15th, I immediately noticed the tire pressure was low on my passenger rear wheel. My husband and I stopped at the nearest gas station to add air and he noticed my tire was slit with damage to my rim, he also said it was recently done. He immediately took pictures and we contacted Jourve. The representative requested we forward the documentation in an email with a description of what happened and assured me that someone would contact us within 24 hours. When I didn't hear from someone the next day I gave them an additional 24 hours and followed back up with them. At that time another representative advised a claim had been submitted and I should hear from someone within 48 hours. Fast forward to today, I contacted them this morning and was assured that I was speaking to a manager who would have their claims representative call me today. I finally received the first call from their company today at 6:15 pm, where I was advised they would not be covering the damages caused by one of their employees. She tried to tell me the damage was done by me. Unacceptable! I will never use their service again and I will be sure to post this on every social media outlet so that people are aware of their poor customer service. Forward it on to your friends, family and coworkers so they are aware leaving their car with this company is a liability.

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8 years ago

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10 years ago

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8 years ago

Waited for a shuttle for 40 minutes to get to the airport!!! Saving 5 dollars doesn't worth all the emotions that they put your through

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9 years ago

Awesome place , very close to BWI and great service. Will definitely their service again!

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7 years ago

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10 years ago

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9 years ago

Very nice staff, good facilities for people who are waiting for the next shuttle, and great price!

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8 years ago

Our driver Antoine said he'd be at the airport after 2 minutes of us calling him and he was. Excellent service! Will definitely use again.

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Page 2 of 3

Ask the Community - BWI Speedy Park

Review Highlights - BWI Speedy Park

“I just made my flight to Chicago because speedy parking is in fact speedy!”

Mentioned in 2 reviews

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People searched for Airport Shuttles 221 times last month within 15 miles of this business.

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Next Destination Transportation - On the way to the White House!

Next Destination Transportation

4.7(58 reviews)
9.9 mi•Inner Harbor

If you're seeking exceptional customer service with dependability, Next Destination is your final…read moredestination! From sending the inquiry to booking to pick up to returning back home, the experience was amazing. They stay in constant communication with you to ensure they are meeting your service expectations. I highly recommend Next Destination for your transportation needs - no matter how big or small.

In response to Marion's comment below, any claims of a partial refund are entirely unsubstantiated…read moreat this time. The credit was absolutely refused, given your lack of understanding and inability to resolve a simple issue within 20 minutes of phone time. Yikes! -- After 2 positive experiences, things unfortunately took a negative turn with Next Destination Transportation. The owner, admittedly, is underway in a busy season and sent zero text messages (as he has done in the past) to confirm a scheduled pick-up. Miscommunication on both ends perhaps and the terms and conditions are spelled out on the website but it seems he picks and chooses when he wants to follow them. In the spirit of fairness, the cars have been clean and the drivers have been professional...until now. What I won't do is stay on the phone for 20 minutes repeating myself. I simply encourage all of you to get confirmation by phone, email, AND text if you don't want your full payment to be a donation to the business. =)

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Next Destination Transportation - Pimlico 2024

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Next Destination Transportation - Loaded up and ready to go!

Loaded up and ready to go!

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BWI Shuttle Service

BWI Shuttle Service

3.5(17 reviews)
2.2 mi

I worked with Sayeed to transport my 15 year old daughter and her friend from BWI airport to a…read moredowntown Washington D.C hotel for the 2017 Girl Up Leadership Summit. I was extremely nervous but Sayeed and the driver, Ali, were so kind, helpful, and thorough. I must've called Sayeed a half dozen times with questions that were met with reassurance. Just as he promised, he sent an email the night before their flight, tracked their flight and was there early as the flight arrived early, called me to reassure me that he had contacted the girls, and then contacted me again when he had safely dropped the girls off at their hotel. Not only were they affordable, they accommodated a nervous mother in every way that they could. The girls also said that the driver, Ali, was extremely kind and professional. I would highly recommend BWI Shuttle as your go to for a car service. We will certainly be using them for our future trips to the Baltimore/D.C area.

If I could give zero stars, I would. Rude customer service representatives and a misleading name. I…read morehad a safety concern regarding the airport shuttle and thought they were in charge of the airport shuttles. The representative rudely accused me of lying when I said I had googled "BWI airport shuttle customer service" and this company's number was the first number that came up. After I told the representative I did not want to continue the conversation and ended the call, I received repeated calls from multiple numbers, including the main numbers and then the representatives' personal cell phones. They would call again immediately after I declined the call, and this persisted until I blocked them. I blocked several numbers, but additional calls kept coming in from other numbers. I did not consent to this repeated contact; this behavior is considered harassment in the eyes of the law. Disgusting and unprofessional behavior. Please do not give this company your business, ever.

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BWI Shuttle Service
BWI Shuttle Service
BWI Shuttle Service

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BWI Speedy Park - airport_shuttles - Updated November 2026

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