This place has a lot to offer but because it caters to so many different types of pets, sometimes I…read morecan't find what I'm looking for as a cat parent. Not necessarily a bad thing. They have a good variety of dog items! They also have things for fish and other small pets. I love that they always have live pets in house. I go here whenever I'm local.

Best pet store in Columbus! They have everything I need for cats, dogs, hamsters, guinea pigs,…read morerabbits, reptiles, and even ferrets! Their VIP program is great as well as the points add up quick. They even take donations for paws humane!

Live this place!!!! Staff and management are the best! Morgan always greets us, with a smile and…read moreteats for my baby boi Conan! It's always a treat for him to also say hello to the guinea pigs & ferrets for 15 mins each visit. He might as well just get a part-time job. Lol

Scheduled an appointment over the phone wasn't told anything about bringing paper work for shots…read more when I asked over the phone the lady told me as long as she had her rabies tag. I went to get my dog washed and they said the exact opposite of what I was told on the phone. Thanks for wasting 45 minutes of my time

I expected there to be pets in this store. There's cats (sometimes) and very sickly beta fish. If…read moreyou just need pet supplies, they have the basics, and they carry good brands.

Got 2 Molly fish 02/06/26, that same day one of the fishes gave birth to 20+ fish not even 30 mins…read moreafter getting it. Now 2 days after the return date they died. We only had the fish for 10 days. We gave them the food they recommended and everything. Wouldn't recommend getting fish from here!!!!

There are 34 reviews and 21 of them have one star or less. It's obvious new management is needed…read more This manager has the worst attitude I've ever met. She neglected or refused to give stuffed animals to Ronald McDonald House and Shriners among other charities that normally receive stuffed animals from PetSmart every year. This has been an ongoing problem with this manager for several years and now she's continued to ruin Christmas for young children boys and girls in Columbus and surrounding area. I called the supervisor and home office and reported her but they don't even bother to return a phone call or leave a message. Is truly a shame that a city the size of Columbus has to put up with the manager like this. I recommend nobody ever shops this store so they don't have to deal with the disappointing attitude and unprofessional attitude of this manager.

I usually take my dog to his original groomer with no problems but they were booked I decided to…read moretake him to PetSmart for the first time and give them a try... reminder that his original groomer ALWAYS finishes his shave down completely with no problems whatsoever because they are always gentle.. I took him here and he got his haircut by Katie and they did not finish his shave down. They took forever just for me to call and then they tell me they could only finish half of his body.. claimed he was aggressive but his original groomer has never said anything about him being aggressive.. if he was I paid $43 instead of $52 for a ugly cut when I should've been charged way less and now I got to pay extra to take him to his ORIGINAL groomer.. I learned my lesson.. with the ugly haircut I shouldn't have paid $43 at all.. and he still stink like they never gave him a shower... and if he was aggressive that means they weren't handling him right..DO NOT TAKE YOUR PETS HERE espicially to her

We bought 2 puppies from Petland one 26 Dec 2017 (shih-poo) and another one in summer of 2018 (shih…read moretzu). Both dogs are absolutely perfect. No issues. Thank you Petland. My boys are now 7 and 8, still full of life.

STOP BUYING PETS FROM PETLAND!…read more I would strongly caution anyone considering purchasing a puppy from this store to seriously rethink that decision and do independent research first. Large retail pet chains like this have been repeatedly criticized by animal welfare organizations and veterinarians for sourcing puppies from high-volume commercial breeding operations, often referred to as "puppy mills." These facilities are widely reported to prioritize profit over proper breeding standards, socialization, and long-term health. Keeping young puppies--especially small, sensitive breeds like Yorkies and Chihuahuas--in a high-traffic retail environment can put them at increased risk for stress-related illnesses such as kennel cough and other infections. Many new owners are not fully prepared for the emotional and financial burden that can come with this. There are also concerning reports and firsthand accounts online from former employees across similar stores describing issues with animal care, oversight, and sales practices that prioritize moving puppies quickly. I encourage anyone reading this to look into those accounts themselves rather than taking a sales pitch at face value. At the end of the day, this is a business model built around selling living animals at extremely high prices. That alone should raise questions about where these puppies come from and how they are treated before they ever reach the store. Please consider adopting from a shelter or working with a reputable, transparent breeder instead. Doing your homework now can prevent heartbreak later--and helps avoid supporting systems that many experts have raised serious ethical concerns about.

I went there to adopt a puppy that I fell in love with in Opelika, Alabama next to Home Depot. They…read moregave me price and scheduled a home visit , but did a no show, played sick and didn't bother to call or reschedule. I asked what happened and they made excuses that the the person who scheduled the home visit got sick, but nobody reached out to me. Finally they told me that they gave him to a white lady with kids over me. I inquired about adopting the dog before her and I have kids too. I don't know if it was a girl thing or black and white thing but I feel discriminated and that was cruel, heartless, uncaring, cutthroat and cold-hearted. I want everyone to know about this.

Good Stevie fish is so cute and I love it so much I love it so very so much I can't believe it…read moreit's like I just love

The staff here were amazing--cheerful, extra helpful, and compassionate to our immediate and…read moresomewhat urgent needs. I picked up a moderately stressed out rescue in very bad need of a bath and some nutritious food. I had never used a dog-wash before and they had everything to give my new girl a gentle but great bath. The people working there helped me Select the right shampoos, brushes, etc--all at a time when they were getting close to closing time. They didn't rush me or in any way intimate they wanted me to shoveled so they could go home.... I'd not have been so gracious, I am sure. This place is a home run!

Ordered a Halloween crab 2 months ago told me it would be there in 2 weeks I called and checked…read moreover and over never got there here we are like 2 months later I called again today apparently they forgot to call and let me know but supposedly they don't have the option to order one anymore so I've had the tank set up and ready for a crab for MONTHS just to find out no crab super bummed. Been so excited thinking it was just taking a while was trying to be patient and this is the news I get the story makes absolutely ZERO sense. How did they order the first one? And thing is I called multiple times after that and it just hadn't arrived yet but now it's turned too they can't even order them anymore. I ordered in MARCH

Got our dog from SPCA next door, had PAWS do all his shots and neuter. They where fantastic and vet…read morewas great!