Well, we adopted a 3 month old puppy from here and drove over 4 hours to pick her up. The facility…read moreis absolutely deplorable - filthy, looks like a hoarding environment, completely unorganized, and just gross. Our puppy ended up having behavioral issues (super timid, aggressive, afraid of men and most people, a nervous wreck). For months we tried positive puppy training, behavior specialists, advice from our local vets, aromatherapy, a thunder jacket, and help from our local shelter in how to help her but it was all to no avail. We made the absolutely heartbreaking decision to surrender her after 3 months of trying to our amazing local humane society where she could get the training and specialized attention she needed. The woman we adopted her from called and left a threatening and completely inappropriate message accusing my husband of animal abuse and spousal abuse saying that he is completely to blame and, "I'm sure he has slapped you around as well." I was speechless after hearing this message. She also called our vets office and verbally berated them and told them what horrible pet owners we are and my husband is "a complete asshole" as well as an animal abuser. This behavior was completely out of line and what a hateful and completely malicious accusation to make and to call our local vet office and verbally attack them....? It was just so shocking and totally inappropriate. It broke our hearts to surrender her but you do what's best for the animal. She needed behavior assistance that was out of our realm of expertise and the specialists at our humane society were completely behind us and encouraged our decision. We have 2 dogs, both of which we adopted from shelters, and we have never raised a hand to them or hurt them in any manner. We love our pets and treat them as family and I am just speechless that someone would accuse my husband of animal and spousal abuse because our puppy had behavior issues that clearly existed before we adopted her. We did everything we could for her and this did not warrant the level of verbal abuse and harassment that we got from Pat for this decision. So unnecessary and completely out of line.

Found a dog listed on Petfinder that I was interested in a month ago. I emailed my application and…read morecalled leaving messages repeatedly requesting to drive across the state to get him, but nobody ever responded. Within a week his status changed to adopted. I was disappointed but understand I wasn't first in line. Weeks later his profile reappears. I emailed and said I had previously been interested and inquired if he was in fact still available. They responded that they'd never received my previous application. I sent a new one and was rejected because they feel he'd be best as an only pet and I have one dog and one cat. He's a puppy and his profile lists him as good with other dogs, cats, and children. They are overly attached to many of their animals and can't let them go.

Djinn (my GSP) got lost…read more Which means, I have successfully lost both of my dogs within one week's time. Recently, I fell out of a tree and hit every bad luck branch on the way down, unfortunately. As soon as I realized that baby bird had flew the coup, I called and left a voicemail letting them know we had a rogue agent on our hands. *...is it, flew? Flown? Flewn? Jk about that last one.* 25/30 minutes later, I got the call I was looking for, he'd been arrested. It's funny, that you feel relief after hearing it. You don't want your babies going to jail, but at least you know where they are. When I got there, he was still in the truck, and they just gave him to me. Really, they did me a super solid, I didn't have to post his bail. The place is clean and the animals look well cared for. Idk if they do adoption... I assume they do. Go adopt a pet! It's good for the soul.

We got our two little senior cats from L&C Humane! While their rules against touching or picking up…read morethe cats is a rough one (haven't experienced that at other shelters) the staff are great and clearly care about the animals they're helping. Love our two kitties and hope to find another furry friend from them soon.

I should have written this sooner. I believe it was Nikki who answered the phone when I called…read morelooking for help with my friend who needed some help crossing over. Professional would be an injustice to her. She was more like a friend who truly cared and truly wanted to help. She understood and she made the entire process simple, no stress, no hoops. Simple and very compassionate. I told her what I needed, or was looking for, she told me Jenny would get a hold of me within a certain amount of time and Jenny did. Jenny, too, was the same, compassionate and caring. Both ladies new this was not just my dog. They knew it was much more than that, to me. Jenny made it more that work when she arrived at my location. Her set up was quick, took no time and she proceeded. While doing so she wanted, truly wanted to know about my life with my friend. I could offer very little. She knew what a sad time this was and recognized how much it hurt. I managed only to tell her that Bruno had shared more life and more adventure, more happy time and sad time, more ups and downs across this country than any human ever would . We ate and drank together, slept at the same time and traveled. When we wore machine out we walked pads off his feet and soles off my boots to get parts. He never would leave me to go alone , took every pump and every high time right beside me. Never a complaint, never wanding loyalty. Jenny knew that was all I was able to say at the time. She wanted to hear whatever I wanted to tell. If this situation would ever force itself again, I would call Mikki and ask her if we could find a way to fly Jenny to my location. I'm sure she would do her best to make that simple, if at all possible. And I'm sure if Jenny could actually fly to me she would handle the situation with as much care and kindness as she did with Bruno. I don't think a better service offered by anyone could ever be found.. Sincerely, Joe and Bruno the Wonder Weiner Dog.

Dr Jenny came to our house this morning for at home euthanasia for our dog that weve had for 15…read moreyears. It was such a heartbreaking decision but Dr Jenny made it so peaceful for us snd our beloved pet. She showed up on time, such a beautiful & calming personality. She was so patient, so helpful, understanding & comforting. She took her time with us, our pet didnt make a sound, Dr Jenny was so gentle with her. She explained as she went & when it was over she let us say our goodbyes & snuggled her in a blanket & took her away. I highly recommend this company it makes this horrible thing bearable. Thank you Dr Jenny for helping us this morning

I got my best friend Rocket there she was always welcoming and she's always makes sure that that a…read moredog has great home. Thank you from Rocket and us!

I am very grateful for Erin and her establishment. My rescue has never been truly comfortable, much…read moreless happy, while I'm away, whether boarded or sat in her home. Erin's gift with animals, paired with schedule consistency and confidence-building through 1-on-1 engagement, has provided Abby the setting and support she needs while I'm away. Erin herself is an authentic gal with a dialed-in professional program, and most importantly, a true animal lover.

Horrible customer service both times I've shopped here. The last time, the girl put a few dead fish…read morein my bag and said they were just playing dead. When I asked for alive ones, she flipped out, calling me stupid. Both times, I've come in for fish, and their employees acted like I was asking them to commit a crime. I'm done shopping at this place and will be going to petco across the street from now on. Thanks

Brittney L always does such an amazing job with our dogs. She is so caring and always remembers our…read moreboys and treats them with such love and kindness!! I recommend her and the other groomers are fantastic as well, we just have gotten to know Brittney more. There is no other place I would rather go to have my dogs groomed. Thanks so much for all you do!

Their management I went in on a Tuesday needing crickets and was told they were out and getting…read moremore the next day. I showed back on that Thursday and was once again told no they were getting them tomorrow. Sounds to me like Amber didn't want to dig in the crickets because how do you go through a huge trashcan full of crickets so fast?

we have 1 pet store for fish needs in our town & have had 2 bad experiences with Brandon that works…read morethere! The second time of his rude behavior was enough, I will drive to Helena to Pet Smart to grab my fish aquarium needs from now on. I have called Petco corporate office to complain of his behavior & their awful website not being kept up to date and always being out of A LOT of their items, but didn't get anywhere with that. Also, have 2 big dogs & 4 cats that we purchase (locally) all their food items & care needs thru. Well that also has come to an end! Butte Petco.... your customer service ( Brandon) needs some customer service training ASAP!