I thought I had found the perfect grass fed meat subscription service. But, it was short lasting. We signed up in late November and got our first box in January. One of the packages had torn exposing the meat inside. Disappointing but figured it was a one off. Second package arrived in February. Again ripped packaging. This time it was two packages of meat that had to be thrown out. This time I reached out and they offered a small credit or a replacement of the meat. I took the replacement. Third package arrived in March. AGAIN torn packaging. This time it was sliced open. Obviously they have a distribution problem. It seems like this is a common issue. At this point I don't trust the meat. It's a health hazard and I'm done. Canceling my subscription. I definitely would not recommend them. read more

Butcher Box - Ripped packaging. Third box. - Meat Shops Near Me - Watertown, Massachusetts

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*I'm a Pro Butcher Boxer* This review is over 5 years in the makings... When the pandemic started in March 2020, my Mom was a customer and told me about ButcherBox...and I've never looked back. I've been a Subscription Service Member ever since and order a "hand-picked customized box" with 6-selections, every 2 to 4 months, for $169. Through the years it's been $149 and $159 until last year. But $169 for a 6-selection box is still a great value. Just make sure you have enough freezer space to store the items. ButcherBox only deals with farms and vendors who are humanely raised & environmentally safe, and never uses any hormones or chemicals in any of their products. ButcherBox is the largest meat and fish brand to be named a Certified B Corporation, As a healthy eater and ex-vegan & pescatarian, all this is very important to me because I care about what I put into my body, where it comes from, and how & where it's sourced. Their prices are extremely reasonable for the quality of products they provide. Delivery is always free and delivered within an estimated time-frame, from GLS in secure boxes packed with dry-ice. As much as I enjoy & embrace the chores of grocery shopping, having a subscription to ButcherBox saves me time and money. And I find most of their products are far superior than what's available in most stores. If I had to pick some things I cannot live without for the past 5 years, ButcherBox is definitely in my Top 10. I cook and eat most meals at home and rely mostly on their fish (you read that right) Tho their various types of pasture-raised organic chicken and grass-fed beef or burgers, lamb, and pork selections are all great and available too, I gear mostly towards their fish because I don't eat a lot of meat. I love their premium quality fish: Flash-freeze Wild-Caught Sockeye Salmon comes from Bristol Bay, Alaska. Flash-freeze Sustainable Atlantic Salmon is a product of Norway. Wild-Caught Sablefish (a fancier name for black cod) comes from the Bearing Sea and Gulf of Alaska. Wild-Caught Scallops harvested in Georges Bank (off the coast of New England) are all staples in my weekly & monthly dinner rotation. I even got my wife hooked on some of these items. They also have amazing wild-caught sliced smoked salmon...and delicious gluten-free chicken nuggets too (not eaten together of course) which are 2 of my favorite reoccurring "add-ons." And I enjoy their dairy-free black bean burgers and brisket blend smashburgers too. As a member & subscriber of ButcherBox, you have options of dozens of add-ons and discounts (and flash sales too) that are not available in the standard subscription boxes. There's no obligation to signing up other than ordering your first box. You chose whatever billing date/delivery date you desire. You can put your next or future box on hold for as long as you want, and can cancel your subscription at anytime. But why would you want to miss out on all of this? It's fun to build your own box, add items on sale in between your next box, and try new things too. In the past 5 years they've introduced dozens of new products. If you don't like or enjoy anything you receive or not satisfied with any of their products? They have THE BEST customer service & team I've encountered in today's world. They actually strive on costumer service as much as they do their products. Their Founder/CEO, Mike Salguero, is hands-on with everything pertaining to the company and its customers. They actually treat you like family & friends. I've encountered some quality issues and mistakes with some orders through the years, but ButcherBox always offers solutions to remedy the problem. I've experienced some positive changes they've made during the past 5 years, which proves to me they truly care about quality control. They also recently started a rewards program that allows you to earn points that's converted into credits for future orders. I've referred 3 friends and family member to ButcherBox and they all have become subscribers after their initial boxes. I have no skin in the game here and getting nothing out of boasting about ButcherBox and sharing my experiences, other than expressing my thoughts into the Yelpshere...and how it can potentially benefit your life and healthy lifestyle too. Deciding and figuring out what to cook and eat for dinner & lunch, nearly everyday, has never been easier. If you're still here, reading and interested, check out their website and give them a call to ask all the questions you desire...determine for yourself...and then make the conscience decision to incorporate ButcherBox into your tummy, heart and life. {{{Big-High-Five}}} Grandslam 1/2 a Decade Fan read more

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Gave this as a gift to my son and he just sent me a photo of WORMS in the salmon. Cannot do business with this company anymore! Similar to never returning to a restaurant who served bugs in the food. YUCK!!!! read more

Butcher Box - Worms in the salmon - Meat Shops Near Me - Watertown, Massachusetts

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BUYER BEWARE!!! They will steal from you! I had a gift card for $200.00, if you do not spend all of it on one purchase they will keep the rest. Nowhere was that written on my gift card or in the gift card email. This was their response: I also want to apologize for the confusion in my earlier message. After reviewing your order, I want to clarify that ButcherBox gift cards do need to be used in a single transaction. This means that once your $200 gift card was applied toward your purchase, the remaining balance of $56 isn't able to be used on a future order. I realize this isn't the answer you were hoping for, and I'm truly sorry for not explaining this more clearly upfront. We deeply appreciate your loyalty as a member and your excitement for our boxes, it means the world to us. While the remaining balance can't be carried over, please know that your feedback is incredibly valuable, and I'll be sure to share your experience with our team as we continue to improve clarity around gift card use. read more

had 2 boxes delivered and 1 box was fine, meat frozen, 2nd box had no dry ice and meat was warm and inedible. filed a claim and received email stating they wanted to fix it... I responded with photos and asked for new product... haven't heard a word since . so disappointing . $175 worth of inedible meat and horrible customer service read more

This company has earned its reputation, ... I heard about this company first from a YouTube contest creator, on his channel, Universal Mastery, (sorry, Jeremiah, I forgot to use your link so you'd get credit) I checked out their website first, and saw that they specialized in pasture raised animals and the use of Non GMO feed was a feature I most loved. They had a nice variety of meats, lots of specials and member deals..etc. so, I contacted them on around, Feb 3rd, where I communicated with Hailey ,customer sales team. She was very helpful with any concerns I had and was hesitant about. She stayed involved with me until I finally was successful in placing my order. First couple of times failed due to some unexpected technical issues. So, once placing my subscription for the custom box, where you pick all your own favorite items, which you can change up whenever you want. Got my confirmation email shortly after. It gives you a window of your estimated arrival. Mine was ordered on the 3rd of February..the estimated delivery date was between the 5th and 8th same month. So happily I waited only to not get any further training or update. So I emailed Hailey again, she apologized, but said that the order hadn't been delivered yet but was packed. I also received an email showing the tracking status where the order was still in the "boxing" status on the 6th. Here's where things soured a bit for me. On the 8th, I reached out again, because according to them, I was estimated to be receiving my box no later than the 8th. Hailey email me back with a order run down and normal schedule time. I replied politely, thanks for the update, and was glad this isn't your typical way of doing things. On the 10th, Hailey emailed me back with this... "I'm so sorry for the inconvenience caused. I've confirmed with our fulfillment center that your order has been processed for shipping and you should receive your tracking shortly. When your box ships, you'll receive an email notification from support, with tracking information, letting you know your order is on the way." So by now, I was beginning to think about this, I already had to make do, by substituting store bought meat, while the wait for my delivery, and it looked like Hailey didn't really have a answer. I thought that I'd better cancel this and get my money back..but when I went to the website..couldn't find anywhere where this action is done. So, I called the support number, which, BTW, is always a good sign that a company offers live agents to help you..I reached agent named James, ultra professional and very knowledgeable...kind too. He heard the whole spiel on what happened. I actually was calling to find out how to cancel! He said that once your order was already packed or "boxed"..you could cancel the future order, but for this one, you can not get a refund. I certainly didn't like that, because my order was in the packed status ..too long. James looked up my order, and told me that my order had indeed been ready for pickup, but for some reason their shipping courier was having a problem, hence the unordinary delay. Hailey should have relayed this to me. But he said after a short hold, I'm being shipped promptly out that evening He also compensated me for the problems. I accepted humbly, due to his diligence and genuine concern for my "new customer experience". He explained that they can deliver once shipped in 3 days, because they have several local warehouses throughout the cities, which is also great to know. So, I received my package the next day..and everything was perfectly packed, frozen. Lots of meat, quality meat for the price I had my first ribeye,..... tender, juicy and, although I've been a devoted vegetarian since 2018 I instantly returned back, to the last time I had a real prime steak. The flavor is unmistakable. Meat lovers know what I'm talking about. So, due to being anemic, doctors recommend that I get some meat in me..I don't believe that if I had to rely upon store bought meat, I could do it. Butcher Box is to me, earning its reputation. For me, the ground sirloin, chicken breast, and bacon, are my favorite. So, this company has my business! Friendly, knowledgeable staff, excellent tasting fresh meat, ease in ordering, pause your order and restart control. Member deals, such as ..every month with your order, you get something free, like the promo I had was, 2 ribeye steaks free. For my next box, I added more ground beef, and I 'll probably add bacon too. For the convenience, along with all the other perks, you have nothing to lose. All that GMO medicated meat at the grocery store is killing you, and the long term effects and cost are sky high. Thanks to all the awesome reps that answered the phone, and assist in everyway, with a smile. Keep doing what you read more