These people are unethical Thiefs, they were charging just to do an estimate just like I had two other companies do for free, then they wanted to charge 150.00 but when I complaint about the ridiculous price for the estimate which they called diagnostic fee, then they upped the charge to 300.00 and when I refused to pay they put me into collection. well I paid it only because I have great credit, but if they feel that 300.00 is worth an unhappy customer and bad reviews then I am glad to pay it and tell everyone what a crappy company they are, I feel that customers need to know what they can expect and that this company will put you into collection for such a petty 150.00 that they doubled when I complaint. read more

This is the week after the ice storm In Houston area. All stores are out of plumbing supplies, no plumbers available and when your dealing with water wells nobody knows what your talking about. Call this place ran by all young women who seem to know as much as master plumbers. They not only knew exactly what I was talking about but had it in stock and got me on my way. Amazing company during these struggling and disastrous times. read more

ALERT! ALERT! ALERT! Well, here is my story. I bought land with a house that had a well and I found out the Bussel and Sons installed it originally. So when I installed a new well, I used them. However, when I had questions regarding the old well, it took them about 3-weeks to finally come out. They made plans with me and I just waited for "Troy Bussell" several times. He wasted about 8 hours of my time as he made plans at least 3 times with me before he finally showed up. When he did show up, he said he would come back and change out (swap) the 2 tanks between each well when he comes back. He was going to send me a plumbers contact information to do some minor work and said he wanted to see the work and would change the tanks at that time. However "Troy Bussell" rarely answers his phone or returns phone calls or texts. So after multiple calls / texts directly to "Troy Bussel", I finally called the shop. They said they would handle it and get back to me. Again after waiting 3 business days, I called the shop again and they said they would call him again. About 15 minutes later, I got a phone call from someone named "Chris Bussel". He said he was "Troy Bussle's" Manager and they can't just send a truck to my house with 2 people and change the tanks for "FREE"! However, my time for eight hours of waiting on "Troy Bussel" is apparently FREE! I said but "Troy Bussel" promised to do this in the same original call (which I paid for) because of his delays in wasting my time. "Chris Bussel" then said this is "A BAD MARRIAGE AND WE SHOULD GET A DIVORCE, WE ARE BOTH UNHAPPY". I replied asking "so your unhappy with me?" Chris Bussel said "YES". I asked for what are you unhappy with me about and he said "I DON'T KNOW!" I thought WOW, WOW, WOW, Bussel and Sons who the owners came out to my house personally ("Troy Bussel") are unhappy with me for wasting MY TIME, and NOT honoring their word for what they told me are UNHAPPY WITH ME! Again, WOW, WOW, WOW!!! DIVORCE FINALIZED!!!! read more

Wow, You would think that them signing an agreement for a well on 27th July constituted some form of commitment to get things done. They came and reviewed the site, we agreed to change the horse power and then nothing. We are coming in 2 weeks. Then nothing. Yes we are coming. Then dark. Finally we phoned the driller and he said sorry he has been sent on a 10 day drilling exercise - talk to the owner. After numerous conversations with the owner, who basically said we will get to you when we do - find someone else if you don't like it. Well we suggest you find someone else! read more