Busfreighter Photos
You might also consider
More like Busfreighter
Recommended Reviews - Busfreighter
Start your review...
Reviews With Photos
YOU ARE NOW WARNED - when you use this service there is NO reliable tracking, NO accountability and NO on-time delivery. I shipped 8 boxes across country during my move expecting them to arrive to final destination in about two weeks (they advertise 10 business days for this service). It is now 5 weeks later and I just received 4 of boxes. After the first 10 days, I checked the online tracking daily but it is inaccurate. I know this because once I received my 4 boxes, online tracking still indicates they are in Atlanta (see screen shot below)! Two weeks after ship date, I started calling Customer Service about every other day for status updates. Each call to customer service takes one hour because you have to wait 30-40 minutes to reach a human. The agent will call the last known location of your package, but no one answers the phone on the other end! I feel sorry for these agents because they are dealing with a system that is absolutely horrible. There is no accountability! I was told that "it is up to the driver" which packages they load onto their bus at the station. So for weeks, my packages have been going around and around the US and no one can tell me where they are. Hopefully the last 4 boxes are not lost. A small glimmer of hope is Melinda at the Greyhound station in Tupelo who said she would call me right away when the other 4 boxes show up. That was 3 days ago. God only know where they are now. I called again this morning ...no luck, what a complete SHIT SHOW!! Using this service is a LIVING NIGHTMARE and not worth the savings. If you do use Busfreighter, only ship items that you can afford to loose. Best advice: Use FedEx instead and you will be able to sleep at night.
Denver, CO to Pittsburgh, PA Absolutely recommend busfrieghter! They were helpful, reasonably priced, and all of our stuff got here in one piece and in tact! We highly recommend wrapping and securing the packages like in our photos as well as the other photos of boxes that have been extensively wrapped. It's super important to pack your boxes well and as if they are prepared to go across the country! We love this service! What a great option for sending our stuff across the country. Wonderful alternative to a uhaul and far more cost effective!!
We shipped out 9 boxes from Phoenix to be sent to Minneapolis on December 29th by GPX via Busfreighter. Pick-up was smooth, but once it was out of our sight, it's been a shit show. The only shipping update I have to this day is that all 9 boxes were loaded outbound from Phoenix on January 1st - it is now January 24th. All we know is that 2 boxes have made it to Minneapolis, but since we chose door-to-door, they wait till all packages arrive to call and set up a time to drop off. GPX customer service is a nightmare - I don't ever speak of workers this way, but I truly don't understand what they are getting paid to do...they've done nothing to help me. I've been calling them EVERYDAY for the past three weeks. I've tried calling the Phoenix station, Minneapolis station, and every transfer station possible in between with no luck and no clarification on where my 7 remaining boxes are. I am still hopeful that we get our boxes, because I really cannot grasp how you can lose big storage boxes like these that are clearly labeled. But once I receive all my stuff, I will never be using this service again and making the same mistakes twice. It's really not worth the stress and lack of transparency, help, and communication. I will make an update if anything changes. 1/31 UPDATE: We were able to pick up 2 out of 9 boxes from the Minneapolis station. Where the other 7 are? Nobody has answered this yet. The condition of the two boxes was better than I expected, and none of the contents inside were broken. I will update when I find out more about the remaining packages.
I moved from Phoenix to NYC and decided to sell all of my furniture, which left me with 10 boxes (mixed sizes) to somehow get from one side of the country to the other. I had originally looked at shipping my boxes using FedEx or UPS Ground, but wondered if there was a more cost-effective solution that I could try. I stumbled across Busfreighter and was willing to give it a shot - and I'm extremely glad that I did! I was quoted ~10 days of transit time door-to-door for just around $500. My boxes actually arrived in New York after 7 days, and the courier was arranged for the following day to deliver them to my apartment. I won't lie, some of the horror stories I've read on Busfreighter's Yelp page had me a little more anxious to see how my boxes were going to arrive than I'd like to have been. But the good news is, out of everything I shipped, the only casualties were 3 glasses that I should've packed better. If you spend a little extra time packing & preparing your boxes, I think using Greyhound Express via Busfreighter is a great solution for long-distance moves. I used small, medium & large heavy-duty boxes from Home Depot with plenty of tape, stretch wrap & duct tape. I also made sure to put 3 labels on each box + brightly colored duct tape with "1 of 10, 2 of 10, etc" written on it. The boxes definitely looked like they had seen some travel between pick-up & drop-off, but overall I'm pretty happy with the condition they arrived in. Tracking was so-so. I'd love to see a service where you can see which bus your boxes are on & where they currently are. But the only tracking updates you get are when boxes are unloaded & loaded. In my case, all boxes were "loaded" in Phoenix, 6 were "unloaded" in Tulsa, OK (4 presumably on the original bus to NYC), then the 6 boxes in Tulsa were loaded a day later and on their way to NYC.
exceeded expectations Highly recommend! I am moving across country NC--OR so I wanted to find the most affordable shipping option out there. Bus-freighter is the way to go. Why spend more money when you don't have to. I was very apprehensive to use this service as there are very mixed reviews. I decided to take my chance and I'm so glad that I did. I would recommend to others to do so as well. After reading several tips to help improve the likeliness of a smooth process I decided I was going to have faith in the process and move forward with Bus-freighter. I had 4 medium size boxes to send about 30 lbs each. At the suggestion of others, I put shipping labels on 4 sides of each box as well as bigger signs indicating how many boxes in the shipment. (1 of 4, 2 of 4 etc.) I wrapped the boxes in shipping wrap. I put bright colored duct tape to seal the box closed. I packed the boxes 99-100% full. I chose to send door to station and paid around $150 for all 4 boxes which isn't bad! (it would have been a little cheaper if I did Station to Station) The delivery expectation I was given was 10-14 days. My pick up window was 1pm-5pm I got a call 12:45 stating my driver was on his way. He showed up a little after 1pm He was very kind and helped me bring my boxes from the door to his van. He assured me if I called the main customer service line I could verify when the boxes were scanned in at the station. So thankful I had the rest of my day to do things I was already feeling good about my decision. Based on other reviewers calling Customer service with bad experiences, I decided to not worry about it and put a note in my calendar to contact them in 14 days if I hadn't heard anything. This allowed me to leave it in the hands of those with my boxes and I could go on with my moving preparations. My father was on the list to be the one to pick up the boxes at the station in OR and he Called me 7 days later saying that he was contacted about my boxes being ready for pick up and that they were all in very good condition. His experience was very smooth picking up the boxes He pulled up to the pick up location and gave them my name and they loaded the boxes into his car for him. My boxes had transferred at 3 different stations and still arrived several days before I expected them to! I will definitely be using them in the future. I haven't opened boxes to see if there is any damage, however most of the things were clothes. and soft items.
i'm Impressed - BusFreighter After reading reviews in yelp i'm scared to do shipping my house hold items via bus - freighter . But they did pretty great (Sanjose drop-off location - 6pc - 300lb - 300$ and delivery NC address ) with in just 4 days . No damages / No Issues . So happy the way they handled it , will definitely recommend to those who are looking for cheaper bulk shipping
AWFUL 3rd party seller of GREYHOUND PACKAGE EXPRESS! My shipment was brown into at the Terminals my things were stolen when I contacted them and reference to this they told me because there was no return payment for the shipment being returned to me it was out of their hands and sent me some clean information so because of this I am definitely disputing the charge from my bank someone is going to pay for this whole awful experience I was robbed and raped by these people. My things were broken into my things were stolen and I actually had to pay for this and then there's no one to talk to you no one to call the packages are tracked this is a awful service do not do it you will be disappointed
I wanted to provide some info that will help those in the future using this service. (1) Ship each box as a separate shipment, so you get the maximum $1,000 insurance value. (2) If they lose your box, you need to send a written claim to GPX at this address - Greyhound Lines Corp, PO Box 132820, Dallas TX, 75313. Now, send it with a return receipt, because they never signed for mine and it came back (and after I was haranging them and Busfreighter about suing them, again said that was the correct address and they were supposedly befuddled as to why my claim was returned by the mail service). (3) Here is the link to the claim form. http://www.shipgreyhound.com/Style%20Library/Greyhound%20Documents/PDF/en-us/US%20Refund%20Application.pdf (4) Here is the correct email for claims: greyhound.expressclaims@greyhound.com (5) Here are the terms you probably didn't know you agreed to - http://www.shipgreyhound.com/e/Pages/PackageTandC.aspx (6) Even with having sent them the claim by email and mail, I had to contact them and Busfreighter probably a dozen times each before I finally ever heard from anyone (months later). They offered me, as expected, $200 for my two lost boxes. They never did even TRY to find the two lost boxes, which is all I ever wanted, was for them to TRY. They did not call any of the stations, they did not employ any tracking system, they did not make any effort to locate the boxes either in the last place they were noted to have been seen or in the destination station. (7) Keep copious records. It's pretty ridiculous you need to go through these efforts when they are the ones with the obligation/burden, but that's the way it is if you decide to go with this company despite the terrible reviews. I'll upload my letter (which predates many efforts) to the pics if I can. Good luck and god speed.
8 years ago
8 years ago
6 years ago
8 years ago
I would 100% recommend to anyone trying to move nonbreakable things without a strict timeline. I was VERY VERY hesitant and nervous about using this company especially after reading all the reviews. The main reason I am writing this is to provide a little bit of reassurance and advice on how to successfully ship your stuff for cheap with no damage! I apologize for it being so long. I shipped four packages total, two moving boxes and two opaque plastic totes weighing about 50/60lbs. each for a little over $100 from Michigan to Arizona. They were full of clothes, shoes, bedding and random household items. 1. Use opaque plastic totes if possible or newer moving boxes. Totes can't hold as much but there is less chance of them getting smashed. 2. Fill them completely with stuff - this will also help them keep shape. 3. Number your packages with bright paper - "1 of 4", "2 of 4" etc. I made about four labels with thick sharpie to put on multiple sides of each package. This helps keep them together as a shipment. 4. Use packing tape and duct tape to excessively tape up your bins and boxes. Make sure you tape them around the edges and folds. I used packing tape around normal areas like closing the boxes and then duct tape to reinforce all the way around/edges. Just be smart. 5. Print multiple copies of the labels that busfreighter sends you after you order so you can put them on multiple sides of each unit. I printed four copies and posted four of them on different sides. 6. FINAL STEP- wrap your packages in stretch wrap! I purchased mine at home depot but you can also get it from fed ex! I wrapped mine around three times for each unit. I did the drop off and pick up from greyhound locations option. I dropped mine off around 3pm (Thursday) and was told that it would take about 10 days. UNLIKE what other reviews tell you, you do not need to call for the greyhound tracking number. It is on the top of your receipt that you get after dropping off your shipment. There is a picture of my receipt and the tracking number is the GLI number circled in red. Use this link and input that number to track your package: http://www.shipgreyhound.com/e/sitepages/trackapackage.aspx Once I got to the tracking page, I signed up for the email and text notifications for updates on my shipment. They do not update/scan at every location so you will go long periods of time without update, don't worry. No need to call and hassle them just trust the process and wait. On the 11th day (Monday) I received an update that my packages left Phoenix (20 miles from the location I was picking up from). The next day, I called the final destination location and asked if my packages had arrived. 3 of my 4 had arrived and she told me I could pick up 3 now or wait until 4th comes in. I asked how I could track the 4ths location and she said told me just as I was tracking the others (no help) but she said my packages were large so it might take a little extra time. The only bad thing I can say about busfreighter is that it was not clear by the tracker where my last package was. So, I decided to call the 800 number that is listed on the tracker. The lady told me that 3 of my packages had left Chicago and one left Phoenix. (also no help at all since 3 where at the final destination). I went to pick up the 3 and as I was getting there my 4th package was getting unloaded. I recognized it because of my bright numbering labels! Immediately, I received a notification that all my packages were ready to be picked up. I was so pleased to see that all my packages were there! The greyhound worker was very friendly and helped me get them into my car. They were all in EXCELLENT condition. I could not have asked for a better, smoother way to ship my stuff. Overall it took 12 days for all 4 packages to be delivered. I WOULD RECOMMEND AS LONG AS YOU FOLLOW THE ABOVE STEPS! read more
5 years ago
I NEVER leave a review but I felt I needed to. I shipped 6 boxes from Nevada to Georgia. And my stuff was in perfect condition! I was scared with all the bad reviews... that's why I wanted to leave a positive one. Thank you Busfreighter. read more
5 years ago
6 years ago
A nightmare story: I was one of those people skeptical to the reviews right? - Webpage says it takes ten days to be transported. I ship my order in June. It took a month and the tracking system on the webpage does not work- it reflects very delayed info. PE: it can say you order is still in NY, but it has passed a week and is not really there, probably in Atlanta. -Costumer service told me misleading information several times because they did not knew were my boxes where. Some days they told me my stuff was in one state the next day they will say they could not find my order on the system. - One day I call to follow up on the lost suitcase and I was informed that they found it, it was altogether and they will deliver on Monday from 11-3 right? A guy was at my door half an hour later (a Friday) without my complete order (missing one). - The boxes were broken and wet, my clothes smelled like rotten. - I lost a suitcase and almost two months later they have not give me an answer. I Did a claim and they ask me to wait TWO MONTHS to perform an investigation. Literally send me a letter asking me to call them again in September! I really hope this is enough info to help you make a decision. read more
7 years ago
9 years ago
I apologize for such a long review, but with this method of shipping the more you know the better! I found the most helpful information on previous yelp reviews (not the company's website) so I thought I would share my tips as well. I used Busfrieghter because it was, by far, the cheapest option to get my things across country. I moved from Los Angeles, California to Gaithersburg, Maryland. I used the door to door service which ended up costing me $436. It's cheaper to drop your stuff off at the station, but I don't have a truck and it was a lot more convenient to have it picked up and delivered. I knew I was going to drive across country but I didn't want to use a trailer or uHaul. I also didn't have any furniture. I looked into using PODs, shipping through UPS and USPS, and uBox. I had 8 medium boxes and one large luggage (400 lbs) so the PODs and uBox option didn't make sense (much more expensive and I didn't have enough stuff to fill a pod). I think those are better options if you want to ship your stuff AND furniture. I was hesitant to use busfreighter, but there were good reviews so I decided to do it. My items were picked up on February 21st and delivered March 2 (10 days total). (But I was very active during the process which I think assisted in the short delivery time. See below) Here is my timeline: Day 0: I called busfreighter (214-227-9792) and asked some clarifying questions. I then went online and filled out the instant quote and ordering form. I scheduled pickup for the next day. Around 3 hours later I received an email with my GPX labels. I then printed out 7 copies. Box preparation: Like other reviews, I wanted to make sure my packages were properly prepared. I used ample amount of tape. I filled up my boxes 99-100%. I taped all the corners and at the end of it all I used 6 large roles of tape for 9 boxes. (The more the better!). I then taped 2 GPX labels directly on the box (on 2 sides). I then covered the box with clear stretch wrap. I then taped a GPX label on each side of the box (on top of the stretch wrap). I also added a neon orange label on 4 sides of the box saying "Box 1 of 9" "Box 2 of 9" so on and so forth. (See photo) Day 1: A person called to set up pick up of my boxes. He was super nice and let me know how far away he was. The pick up went smoothly. Day 5:I wanted to track my packages. I knew that the tracking number that busfreighter gave me wouldn't work on the GPX tracking page from reading a previous review. So I called greyhound package express customer service to get the actual tracking number (1-800-739-5020). Then, I put the number they gave me into the GPX tracking website and saw where my packages were (http://www.shipgreyhound.com/e/sitepages/trackapackage.aspx) Day 6. I saw that some of my packages had already arrived in Maryland! The tracking website is somewhat confusing, because I couldn't figure out if all my packages had arrived. Day 8. I was pretty sure all my packages arrived at the station. No one was calling me so I decided to call customer service to set up delivery (I don't know how long I would have waited if I hadn't called). They confirmed my packages had arrived. She set up delivery for the next day (March 1st) from 9am- 1 pm. Day 9. I wait from 9am-1pm and no one comes. I call customer service and they say there is no record of a scheduled delivery . They apologized and set up a delivery for the next day 9am- 1 pm. I asked for a confirmation number or some type of record that I scheduled a delivery. She said she couldn't right now, but would call back in 2 hours to provide it to me. If she didn't call in 2 hours she would call me in the morning. Day 10. No call. I was skeptical that I would get a delivery so I called around 10:30AM. The service agent said that a request had been put in for a delivery but that it was not confirmed. 30 min later they call me back to say that they have confirmed that I will be getting my delivery today before 1pm. At 12:35PM I hear the doorbell. My packages had arrived! (I was told I would be called 30 min before delivery, but I was just happy to have my packages). My packages arrived in good condition! I gave them 4 stars because I felt like I had to be very diligent to make sure everything went smoothly. Also, I feel like they should give you the proper tracking number from the beginning. Also, because of the delivery fiasco at the end (every time I had to call it took like 10-25 minutes). Like I said I thank the previous yelp reviews for being so informative. It really helped me in the process. I hope this helps!! read more
5 years ago
9 years ago
8 years ago
6 years ago
5 years ago
9 years ago
8 years ago
6 years ago
5 years ago
6 years ago
8 years ago
5 years ago
6 years ago
6 years ago
5 years ago
8 years ago
6 years ago
7 years ago
4 years ago
6 years ago
After reading reviews and seeing some of the photos, I was scared. but ended up giving it a try due to affordable price. All the boxes arrived in one piece within 6 days (from NY to FL). Key take away is SECURE Packaging. Do not leave any space empty inside the box, tape the corners, wrap it securely, numbering is a plus (so they know all the boxes are going to the same direction. The only downside is that I never received a tracking at all, and the driver just called when he was on the way. (Luckily, someone is home to receive it). read more
6 years ago
6 years ago
9 years ago
6 years ago
4 years ago
7 years ago
5 years ago
9 years ago
4 years ago
5 years ago
7 years ago
More info about Busfreighter
Ask the Community - Busfreighter
Review Highlights - Busfreighter
You might also consider
Why does Yelp recommend reviews?
16 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
8 years ago
8 years ago
9 years ago
9 years ago
6 years ago
6 years ago
5 years ago
8 years ago
8 years ago
8 years ago
9 years ago
9 years ago
8 years ago
6 years ago
7 years ago
7 years ago
