So I have to leave a review because Bus Freighter has such horrible reviews but I has a really great experience with them. I recently made a coast to coast move from LA to Tampa. Because of all the previous reviews I thought my boxes would at least take a month to make their way to me too Florida, but I was honestly was shooting really low and expecting my boxes to get to me in 2 months. I had my boxes picked up with door to door service on the 25th of October. I was worried because I wasn't sure how door to door service worked. After you purchase, you get an email with your order info and date for pickup. And an hour later BusFrieghter sends you your labels to stick on the boxes. But low and behold someone from BusFreighter came to my apartment to pick up the boxes within the time frame I scheduled for pickup. I later receive a call the following week on October 31st and it's GPX (Greyhound Express) letting me know my boxes have reached Tampa and they'd like to schedule a time to drop of my boxes. I was so surprised to receive that call, because it was ONLY A WEEK my boxes were in transit and they already came to my destination address!! When my boxes were dropped off, a nice man dropped off my boxes right inside my home and my boxes were in pristine condition! Nothing was broken and everything came in one piece. BUT I CANT BELIEVE EVERYTHING CAME IN ONE WEEK COAST TO COAST AND EACH BOX I SHIPPED WAS OVER 70 POUNDS!! Here are some tips I got from previous reviewers to pack my boxes. 1) I bought very sturdy boxes, DO NOT BE CHEAP with the boxes you ship (I bought boxes from the Asian market because those boxes are very sturdy because those boxes are shipped overseas) 2) I used 3mm clear masking tape. For 6 extra large Boxes, I used about 8 rolls to tape everything up. USE ALL THE TAPE!! 3) Saran Wrap your boxes with clear furniture wrap!! This helps water proof your boxes. I saran wrapped my boxes probably 4 times over and then on top Of the Saran Wrap, I tape over it to secure the clear wrap. 4) labels - I put 12 labels on each box that BusFreighter sends you to avoid any type of confusion. and avoid my boxes getting lost!! I put 3 labels on each side of the box!!! 5) Number each box! 1 of 6, 2 of 6 etc 6) AGIAN USE ALL THE TAPE!! DO NOT SKIMP OR BE CHEAP ABOUT THE TAPE YOU USE!!! Once busfrieghter picks up your boxes and drops them off at Greyhound, GPX will then be in charge of them and any questions you have, call GPX only NOT Busfrieghter! I would definitely use Busfreighter again!! It was cheap and easy to use there service!! Plus my boxes arrived from the west coast to east coast in one week!! I can't tell you enough how happy I am with the service I was provided for the price. Also door to door service is very worth the price too pay!! read more

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I've had some pretty sketchy experiences with moving companies, particularly of the long haul variety. Longer than estimated arrival times, poor communication and of course huge cost overruns. I had basically completed an international move back to the US by selling every piece of furniture and boxing all my personal items and sent them through the mail. THAT'S how much I do not like moving/shipping companies. A friend of mine suggested Amtrak freight service where I could just drop off my boxes and be done with it. Google showed me Busfreighter and Isaw they had a door to door option where they offered door to door service. Great! I booked a date/time for pick up and figured that would be that. I started reading the Yelp reviews and got worried. Sure my stuff was still sitting in my HK shipping boxes but after reading some horror stories I started freaking out...then I started reading some of the reviews and got some tips: 1) Shrink wrap all your boxes. None of my boxes had holes/tears/foreign objects in it. Also, it was Chicago in winter so, it's good to have some kind of waterproofing. 2) Number your boxes. Got this tip from a reviewer here, that way boxes aren't lost in the shuffle. 2a) Go the extra mile and use something that stands out a bit. You can't see it from from my photos, but I used neon yellow sticky notes 3) Tape your shipping label on as many sides as possible. I put one on top and one on each 'face' of the box. Basically, the only part of the box that didn't get the shipping label treatment was the bottom. I had no issues during pick up. The courier arrived at the earlier end of the of the pick up time, which left me a little flat-footed and scrambling to finish my wrapping/taping. He was patient, said it would take time to load all the boxes anyway and let me take my time. Transit was just as easy. I actually had some last minute changes (my stupid fumble fingers mistyped my street number) and when I e-mailed in a panic, the response was fast and responsive. The only negative was the drop off. The drop off courier said that parking was difficult and asked if he could just drop it off at the front door of the apartment complex and not the front door to my apartment. I said I paid for door to door service and that's what I was expecting. He replied, 'it is door to door, just not your front door.' So, tip 4) If your courier tries to flip the script on you just stand your ground. I let him know that just dropping off in front was unacceptable and after saying he'd call his supervisor he eventually found parking and dropped off all my boxes with everything in it: clothes, glassware, kitchen appliances all arriving safe and sound. read more

Busfreighter - All Ok! - Couriers & Delivery Services Near Me

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My shipment took twice as long (4 weeks, station to home) because someone mistook my name as the destination city. Moved from NC to CA, and I had an okay experience overall. I'm sure it was because I wrapped and taped my boxes extremely well. I used heavy duty boxes from Lowes, every edge and corner got packing tape, I wrapped with cellophane until it was opaque, and then I taped some more. My boxes were also filled to 100% capacity. I packed smaller boxes into the bigger boxes as a way of organizing my belongings and maintaining internal reinforcement. Any extra space was padded with bubble wrap. Overall customer service was unhelpful. I called to inquire about the delay and they could not provide further details apart from the online tracking system. When I finally received the call to schedule a time for my home delivery, the caller only asked if I was available that same day; he wanted to end the call when I said I was not. I had to keep asking to make arrangements for another day. However, the attendant who delivered my boxes to my residence was very communicative and prompt on the day of delivery. This was the second time moving cross country, and I would use Busfreighter again with reservations. My shipment details: $210 for 120 lbs; 14-day station-to-door service read more

Busfreighter - Boxes at destination - Couriers & Delivery Services Near Me

YOU ARE NOW WARNED - when you use this service there is NO reliable tracking, NO accountability and NO on-time delivery. I shipped 8 boxes across country during my move expecting them to arrive to final destination in about two weeks (they advertise 10 business days for this service). It is now 5 weeks later and I just received 4 of boxes. After the first 10 days, I checked the online tracking daily but it is inaccurate. I know this because once I received my 4 boxes, online tracking still indicates they are in Atlanta (see screen shot below)! Two weeks after ship date, I started calling Customer Service about every other day for status updates. Each call to customer service takes one hour because you have to wait 30-40 minutes to reach a human. The agent will call the last known location of your package, but no one answers the phone on the other end! I feel sorry for these agents because they are dealing with a system that is absolutely horrible. There is no accountability! I was told that "it is up to the driver" which packages they load onto their bus at the station. So for weeks, my packages have been going around and around the US and no one can tell me where they are. Hopefully the last 4 boxes are not lost. A small glimmer of hope is Melinda at the Greyhound station in Tupelo who said she would call me right away when the other 4 boxes show up. That was 3 days ago. God only know where they are now. I called again this morning ...no luck, what a complete SHIT SHOW!! Using this service is a LIVING NIGHTMARE and not worth the savings. If you do use Busfreighter, only ship items that you can afford to loose. Best advice: Use FedEx instead and you will be able to sleep at night. read more

Busfreighter - My packages were in Atlanta twice! - Couriers & Delivery Services Near Me

Denver, CO to Pittsburgh, PA Absolutely recommend busfrieghter! They were helpful, reasonably priced, and all of our stuff got here in one piece and in tact! We highly recommend wrapping and securing the packages like in our photos as well as the other photos of boxes that have been extensively wrapped. It's super important to pack your boxes well and as if they are prepared to go across the country! We love this service! What a great option for sending our stuff across the country. Wonderful alternative to a uhaul and far more cost effective!! read more

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We shipped out 9 boxes from Phoenix to be sent to Minneapolis on December 29th by GPX via Busfreighter. Pick-up was smooth, but once it was out of our sight, it's been a shit show. The only shipping update I have to this day is that all 9 boxes were loaded outbound from Phoenix on January 1st - it is now January 24th. All we know is that 2 boxes have made it to Minneapolis, but since we chose door-to-door, they wait till all packages arrive to call and set up a time to drop off. GPX customer service is a nightmare - I don't ever speak of workers this way, but I truly don't understand what they are getting paid to do...they've done nothing to help me. I've been calling them EVERYDAY for the past three weeks. I've tried calling the Phoenix station, Minneapolis station, and every transfer station possible in between with no luck and no clarification on where my 7 remaining boxes are. I am still hopeful that we get our boxes, because I really cannot grasp how you can lose big storage boxes like these that are clearly labeled. But once I receive all my stuff, I will never be using this service again and making the same mistakes twice. It's really not worth the stress and lack of transparency, help, and communication. I will make an update if anything changes. 1/31 UPDATE: We were able to pick up 2 out of 9 boxes from the Minneapolis station. Where the other 7 are? Nobody has answered this yet. The condition of the two boxes was better than I expected, and none of the contents inside were broken. I will update when I find out more about the remaining packages. read more

Busfreighter - 9 storage bins, labeled clearly and on each side - Couriers & Delivery Services Near Me

I moved from Phoenix to NYC and decided to sell all of my furniture, which left me with 10 boxes (mixed sizes) to somehow get from one side of the country to the other. I had originally looked at shipping my boxes using FedEx or UPS Ground, but wondered if there was a more cost-effective solution that I could try. I stumbled across Busfreighter and was willing to give it a shot - and I'm extremely glad that I did! I was quoted ~10 days of transit time door-to-door for just around $500. My boxes actually arrived in New York after 7 days, and the courier was arranged for the following day to deliver them to my apartment. I won't lie, some of the horror stories I've read on Busfreighter's Yelp page had me a little more anxious to see how my boxes were going to arrive than I'd like to have been. But the good news is, out of everything I shipped, the only casualties were 3 glasses that I should've packed better. If you spend a little extra time packing & preparing your boxes, I think using Greyhound Express via Busfreighter is a great solution for long-distance moves. I used small, medium & large heavy-duty boxes from Home Depot with plenty of tape, stretch wrap & duct tape. I also made sure to put 3 labels on each box + brightly colored duct tape with "1 of 10, 2 of 10, etc" written on it. The boxes definitely looked like they had seen some travel between pick-up & drop-off, but overall I'm pretty happy with the condition they arrived in. Tracking was so-so. I'd love to see a service where you can see which bus your boxes are on & where they currently are. But the only tracking updates you get are when boxes are unloaded & loaded. In my case, all boxes were "loaded" in Phoenix, 6 were "unloaded" in Tulsa, OK (4 presumably on the original bus to NYC), then the 6 boxes in Tulsa were loaded a day later and on their way to NYC. read more

Busfreighter - Couriers & Delivery Services Near Me

I was moving cross country and already spending a huge amount on moving, so I used busfrieghter at the recommendation of a friend to ship the remainder of my items, 8 large boxes, to save some money on cross country shipping. I dropped these off at the shipping location July 12th, getting told my delivery window was 14 days later. It is now August 12th - a full month later, and no boxes. Not one. I have been told that because I had more than 5 boxes, the delivery window is doubled, even though I paid for 14 day service. I have called more times than can count to check the status of the order because online tracking does not work, and no one has been able to help me - saying they think today they will come, but another Customer service agent saying the boxes are not in LA yet. If I could rate negative stars I would. The bargain is not worth the price at all. I have been living without the necessities in those boxes for far longer than I planned and I fear they will never arrive given how disorganized this has been. read more

Location in Long Beach, CA is actually closed. I paid nearly $500 upfront to have 15 boxes shipped to Texas. Showed up at the Long Beach location on this past Tuesday (7/13) and no one was in the office. The bus driver had no awareness of my packages being transported on his bus so he wouldn't take the boxes. Ended up having to go to Fed Ex and pay double...Time and money wasted. read more

exceeded expectations Highly recommend! I am moving across country NC--OR so I wanted to find the most affordable shipping option out there. Bus-freighter is the way to go. Why spend more money when you don't have to. I was very apprehensive to use this service as there are very mixed reviews. I decided to take my chance and I'm so glad that I did. I would recommend to others to do so as well. After reading several tips to help improve the likeliness of a smooth process I decided I was going to have faith in the process and move forward with Bus-freighter. I had 4 medium size boxes to send about 30 lbs each. At the suggestion of others, I put shipping labels on 4 sides of each box as well as bigger signs indicating how many boxes in the shipment. (1 of 4, 2 of 4 etc.) I wrapped the boxes in shipping wrap. I put bright colored duct tape to seal the box closed. I packed the boxes 99-100% full. I chose to send door to station and paid around $150 for all 4 boxes which isn't bad! (it would have been a little cheaper if I did Station to Station) The delivery expectation I was given was 10-14 days. My pick up window was 1pm-5pm I got a call 12:45 stating my driver was on his way. He showed up a little after 1pm He was very kind and helped me bring my boxes from the door to his van. He assured me if I called the main customer service line I could verify when the boxes were scanned in at the station. So thankful I had the rest of my day to do things I was already feeling good about my decision. Based on other reviewers calling Customer service with bad experiences, I decided to not worry about it and put a note in my calendar to contact them in 14 days if I hadn't heard anything. This allowed me to leave it in the hands of those with my boxes and I could go on with my moving preparations. My father was on the list to be the one to pick up the boxes at the station in OR and he Called me 7 days later saying that he was contacted about my boxes being ready for pick up and that they were all in very good condition. His experience was very smooth picking up the boxes He pulled up to the pick up location and gave them my name and they loaded the boxes into his car for him. My boxes had transferred at 3 different stations and still arrived several days before I expected them to! I will definitely be using them in the future. I haven't opened boxes to see if there is any damage, however most of the things were clothes. and soft items. read more

Busfreighter - Take care with packaging - Couriers & Delivery Services Near Me

I had 25 boxes picked up in St. Louis and delivered to my destination of San Diego, CA. All was good and in a timely manner. No complaints here. I will use them again. I have also recommended them to others. read more

I have NEVER written a review in my life, and I am writing so you DO NOT make the same mistake I did and DO NOT use Busfreighter. They were quick to charge me and took ZERO responsibility when family heirlooms were lost including gifts from my great grandmother. As soon as I paid them, and I had an issue, they made sure to let me know nothing was their responsibility. Saving a few dollars with Busfreighter is not worth losing cherished items dealing with rude, apathetic, discourteous, and unhelpful service. read more

This review is long, but bear with me as I want to give as much information as possible. I needed to move from Chicago to NJ and looked at multiple options. I read the reviews for Busfreighter here on Yelp and was very hesitant but heard that if you package your boxes right, you should be fine. Since it was the most economical in pricing, I decided to go ahead and use busfreighter. I shipped 7 pieces using door to door service which included 5 large boxes, 1 plastic Rubbermaid tote and 1 luggage. This only contained clothes and household goods. My order was 370 lbs, 7 packages as mentioned for $446 in September 2020. My greyhound weight was 361 lbs so I am getting a bit of money back from busfreighter. Make sure to call them if your weight comes in less at greyhound so you can get a credit. I used the following supplies: -New sturdy boxes, Sturdy plastic totes or luggage -Duct tape -Packing tape -Plastic wrap -Bright colored paper -sturdy rope. Plastic rope without give is the best to use My tips for success: 1. Pack your boxes and fill all the spaces. If there is any room within the boxes, it will lose its shape 2. Write your name and destination address on the boxes 3. Duct tape all the box edges 4. Plastic wrap the parcels multiple times. I got a huge roll of plastic wrap from Home Depot. 5. Tape the labels busfreighter sends you to multiple areas on the box. I used 4 labels for each box. 6. Use bright colored paper and write the package number. I wrote "1 of 7", "2 of 7" etc. This helps distinguish your parcels and keeps them together. I used packing tape to tape the labels and paper on 7. Used rope to tie around the boxes so they would be easier to pick up and maneuver. Experience: The day of pick up, I was given a 4 hour window for pick up. The driver/pick up person came one whole hour earlier than they were supposed to. Luckily someone was home! One thing that made me nervous was the driver did not provide a receipt so I was nervous about that. We took note of the license plate number and called busfreighter. They said greyhound would call me with tracking in 1-2 days and it's normal to not receive a receipt from the driver. 2 days passed and I did not hear from anyone so I called Busfreighter. The agent was helpful and emailed me my tracking. I saw the package had arrived to NY and waited a day and again, no one called me with drop off details. I called busfreighter and the agent said someone should have called me by now. The next day, someone from Greyhound called and asked me for a drop off time and gave me a window of 5 hours. The driver called me half an hour before drop off as a courtesy. My boxes look almost the same to me as they did before pick up. I am extremely pleased with this service and would use them again. I did have a shorter distance than some, so many that helped as I likely had my packages handled less than if it went a longer distance. My packages also came quickly, within 4 days! Although the communication could have been better as I didn't hear back about my tracking and also had to call busfreighter to get greyhound to deliver my boxes, I would still give it 5 stars because it was priced so well, busfreighter agents were friendly and my items came intact!! Highly recommend. Just make sure you package your boxes properly and spend the money to get the right supplies. It's worth it. Thank you Busfreighter and Greyhound! read more

Update 9/8/19: Review updated to reflect findings on my items. After finally having time to open the boxes, I was disappointed to find that some of my textbooks had water damage to it. I also had fragiles that broke (completely unusable). Luckily I don't use the damaged textbooks too often and the tea-set that I had did not significantly impact my day-to-day drinking needs. Removed 1 star as everything else is generally ok. LPT: Make sure you protect your valuables (if you pack them) with more-than-necessary protection. Definitely use a heavy-duty box (at least 2-layered). read more

i'm Impressed - BusFreighter After reading reviews in yelp i'm scared to do shipping my house hold items via bus - freighter . But they did pretty great (Sanjose drop-off location - 6pc - 300lb - 300$ and delivery NC address ) with in just 4 days . No damages / No Issues . So happy the way they handled it , will definitely recommend to those who are looking for cheaper bulk shipping read more

Busfreighter - Couriers & Delivery Services Near Me

AWFUL 3rd party seller of GREYHOUND PACKAGE EXPRESS! My shipment was brown into at the Terminals my things were stolen when I contacted them and reference to this they told me because there was no return payment for the shipment being returned to me it was out of their hands and sent me some clean information so because of this I am definitely disputing the charge from my bank someone is going to pay for this whole awful experience I was robbed and raped by these people. My things were broken into my things were stolen and I actually had to pay for this and then there's no one to talk to you no one to call the packages are tracked this is a awful service do not do it you will be disappointed read more

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I wanted to provide some info that will help those in the future using this service. (1) Ship each box as a separate shipment, so you get the maximum $1,000 insurance value. (2) If they lose your box, you need to send a written claim to GPX at this address - Greyhound Lines Corp, PO Box 132820, Dallas TX, 75313. Now, send it with a return receipt, because they never signed for mine and it came back (and after I was haranging them and Busfreighter about suing them, again said that was the correct address and they were supposedly befuddled as to why my claim was returned by the mail service). (3) Here is the link to the claim form. http://www.shipgreyhound.com/Style%20Library/Greyhound%20Documents/PDF/en-us/US%20Refund%20Application.pdf (4) Here is the correct email for claims: greyhound.expressclaims@greyhound.com (5) Here are the terms you probably didn't know you agreed to - http://www.shipgreyhound.com/e/Pages/PackageTandC.aspx (6) Even with having sent them the claim by email and mail, I had to contact them and Busfreighter probably a dozen times each before I finally ever heard from anyone (months later). They offered me, as expected, $200 for my two lost boxes. They never did even TRY to find the two lost boxes, which is all I ever wanted, was for them to TRY. They did not call any of the stations, they did not employ any tracking system, they did not make any effort to locate the boxes either in the last place they were noted to have been seen or in the destination station. (7) Keep copious records. It's pretty ridiculous you need to go through these efforts when they are the ones with the obligation/burden, but that's the way it is if you decide to go with this company despite the terrible reviews. I'll upload my letter (which predates many efforts) to the pics if I can. Good luck and god speed. read more

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I shipped 10 boxes from Boston to San Francisco on 7/26. Like the other comments, I packed them really well with smaller boxes inside to keep their structure and packed each box to 100%. I used a lot of tape, shrink-wrapped the boxes, and put neon pink stickers on them to identify them. The drop off process was super easy and quick, which is a pro. Today is 8/10 (16 days later) and I can see that 9 out of 10 boxes have arrived. I called Greyhound and spent an hour on hold to check the status of the last box, and then got disconnected, which was frustrating. I'll update my review once I receive my boxes and see what shape they are in. read more

Busfreighter - Couriers & Delivery Services Near Me

DO NOT GO THROUGH THEM! They would have had zero stars if that was an option!!! These are the reasons: -I have been waiting on my packages for 2 months when they said it would only take 14 days!! - They didn't want to process a refund so I had to dispute through my bank - Complete runaround with customer service and management - I only had 9 small boxes and they are all in different states, which they did not disclose beforehand - I had to contact a lawyer to get ANY resolve in this situation..... Don't do it!! It's not worth the headache!! read more

Truly listen to other reviews and do not waste your time. I carefully reviewed the past reviews and followed the advice of other yelpers, and Busfrieghter/Greyhound still lost a package. This includes labeling each box carefully (for example 1 of 4) with my name in huge letters, shrink wrapped each box, and they still lost a package. I shipped a total of four packages from the east coast mid September and I have yet to hear a status update. I've called the facility where they "unloaded" the package and my destination facility and they all could not locate the package and told me they will "open a tracer". Customer service also told me they only take claims seriously. I filed a claim and still have not heard from the claims department. I am telling you, do not use this service. It is not worth your money and time trying to locate your packages. read more

Use this service with reservations. Like many of the poor reviews mention here, there is a drop off in communication once you pay for services and deal only with Greyhound. When I had a question on why my boxes were not arriving after 2.5 weeks (initially told 2 weeks with slight delays), the Busfreighter customer service rep couldn't be bothered. My boxes arrived approx. 7 weeks after initial pick-up, which involved consistent follow-up with Greyhound who hustled to help me out. If you don't mind knowing when ... or if ... your boxes will arrive, and enjoy the anxiety of possibly losing your belongings, this is an economical way to move short or long distances. 3 stars for initial ease of process and (thankfully) receiving everything that took various detours across the US. Minus 2 stars for misleading me on the arrival time by 5 weeks and thinking my stuff was lost, then telling me after the fact that they only count business days for transport. Some broken glasses/frames, so highly recommend the packing box-in-a-box method because I did that for a few fragiles and it worked. Your stuff WILL get bumped around ALOT. I also had to sanitise the shrink-wrapped boxes and let them sit for daysssss because I had no idea how many back rooms they were stashed in, what they were mixed with, or how many people were touching them. Overall, I found it risky to ship this way but it worked out ok for me. read more

THE CHEAP COST IS NOT WORTH THE POTENTIAL STRESS/DELAYS/DAMAGE/LOSS OF YOUR PACKAGES! Busfreighter is EXTREMELY hit or miss, with significantly more misses than hits. Shipped twelve boxes to be sent from Killeen, TX to Cleveland, Ohio. Day of drop-off: the lady at the station told me they shut down all nearby stations (Austin and Waco) INCLUDING the one at Killeen. Busfreighter still processed my order and didn't notify me beforehand that my drop-off station was CLOSED before I drove an hour to drop off my boxes. Why process my order if the station is closed? Truly amazing communication. Then, I had to drive all the way to San Antonio, which was the nearest station that was open. When I drove 2+ hours with my boxes for drop-off, the San Antonio Greyhound workers told me my order was NOT REGISTERED in the system, despite Busfreighter transferring my order to San Antonio/providing me GPX labels to put on my boxes. Great! Left my boxes at the station for them to process when my order becomes registered in their system. Six days later: after multiple calls back and forth with Greyhound and Busfreighter, I receive a message that they just sent the boxes WITHOUT shipping tracking/processing. Now I have no idea where my boxes are and when they'll arrive! Awesome! June 24th (25 days after initial drop-off): updates only after constantly pestering them, 3 boxes arrived at Cleveland station, 9 boxes unknown. I will update once and when I receive the rest of my boxes. Greyhound and Busfreigther are NOT companies you want to spend money on or do moving with. Please look into other moving services (albeit more expensive) to save you any stress and any hassle associated with these lackluster companies. read more

I have sent 6 boxes from Boston to Omaha more than 2 months ago. After waiting for 3 weeks I called busfreighter (the company that picked up my boxes and I paid to) and they said greyhound package express (GPX) is responsible to give you tracking number and be able to locate your boxes. I called GPX and after calling them 2-3 times and putting me on hold for almost an hour each time, they delivered 5 boxes and they did not know where is the 6th one. It has been more than 2 month and no one knows where is my 6th box and no one takes the reponsibility. Their tracking system is not accurate to that extend that they cannot even locate where was the last place they scanned my box. I DO NOT recommend either Busfreighter or Greyhound package express. read more

Love this company - have used for well over 10 yrs - great way to ship larger items. Must pack securely but pricing is great

Chicago to Seattle Move If you're doing a long distance move, but don't have a lot of stuff, definitely take the leap of faith and use Busfreighter. Busfreighter was recommended by my friend and it seems like it's either a hit or miss. But, I am very satisfied with the service! I did the 10-day Door-to-Door move and received the boxes within 7. I paid around $400 for 6 boxes and a rug. I got a text notification that they had arrived in Seattle and scheduled a delivery from the greyhound station for the very next day. The boxes were in a good condition - some bubble wrap tears and a smushed box, but all around really good. The couriers for the pickup and delivery were very punctual, kind, and generous. Pro tips: Bubble wrap your boxes on the outside and label clearly (ex. Item 1 of 7) Make sure to review invoices for BOTH Greyhound and Busfreighter - (There's a good chance you have unused weight from what you entered initially. If so, email Busfreighter and get a refund for unused weight. You can request it through the email chain where they emailed your labels.) Good luck with your move! read more

I truly wish I had read these reviews before using this company. They have awful customer service and are extremely disrespectful when transporting your belongings. I had a total of 10 boxes which only 9 were delivered. My boxes were BRAND NEW when I shipped them, once arrived they were broken, things were missing and they didn't even bother to tape it up. They charged me $65 extra for "rescheduling fees" Bc they didn't ring my bell when they arrived for pickup. Then I was slammed with another $165 for "overweight fees" claiming some of my boxes were 70 lbs which was totally false but I took the hit anyway. They have no clue where my last box is and of course they frankly couldn't care less!!!! read more

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I must leave a review for my (recent) Busfreighter experience. I needed to move a shipment of a large box weighing about 100 lbs from Maryland to Atlanta (to my sister). The post office's fees were out of the question, so my sister recommended we use Busfreighter/Greyhound shipping. I Googled some reviews for the service, and my outlook wasnt good. The items I wanted to ship were fragile, and I saw Busfreighter doesn't recommend shipping breakables. I also saw many people waited months for their packages to arrive, and for many others their shipments were broken or battered upon arrival. But--all of the good reviews stated that if your packages are well packed for rough handling, it's a great option to save money. Thus, I took the chance. First, you must spend money on good shipping materials to successfully ship via Busfreighter. Unless you're shipping things like clothes, you cant skimp on costs for packing materials. If you ship in regular cardboard boxes with no cushioning, your odds of breakage go up exponentially. I searched Marketplace and Craigslist until I found a deal on a used, military grade, insulated shipping container that measured about 23"x23"x34". I used excess bubble wrap and tape on each piece I shipped, and packed it in the container with extra bubble wrap in any void spaces. This HAS to be done to avoid shifting. Cram bubble wrap or packing paper in those empty spaces, folks. I taped sheets with my sister's name and the destination Greyhound station on the outside of the container. We used a handheld luggage scale hooked on one of the container handles to weigh the box--super heavy at 96 lbs. It can't exceed 100 lbs so verify your weight before dropoff. I scheduled the shipment online at Busfreighter's website (after the local Greyhound station recommended I do so). Note: Busfreighter uses Greyhound Package Express (GPX) to ship, but Greyhound also has a shipping site (which funnily enough, links with Busfreighter's, lol). Get estimates from both sites before placing your order. Busfreighter quoted about $75, while Greyhound's price was $124. I chose Busfreighter, lol. When you place your order, you'll need to wait at least 2 hours before taking your package for dropoff; that's because Busfreightet will send you an email with a shipping number, and the Greyhound station can't do anything without it. My husband and I loaded up the giant box and took it to the Greyhound station on a Sunday night (because that was their hours). Once there, we did have to wait for some time to finalize dropoff. The sweet lady at the station had to call the corresponding station in Georgia and ensure it could be routed through there, and it took some time to get ahold of them. She was so kind and apologetic; we didn't mind wairintg. After about 30 minutes, she came back out and we finally were asked to put it on the scale to verify the weight (their scale said 92lbs). She also measured it. She said the box would leave on Monday at 5:50 am. I was a little leery because it was just sitting near a door waiting for departure, but I prayed it'd make it there and we left. Monday evening, my sister and I checked Greyhound's tracking website and true to their word, it was scanned, picked up, and loaded at 5:55 am. We started the waiting game, because we figured it would be about 5-10 days... ...Tuesday afternoon my sister texted and said Greyhound Atlanta contacted her to say her package was there! I was floored! It took a day and a half, and get this: it actually went to her destination station first, then it was sent to the main Atlanta station because they had limited hours and were afraid she wouldn't be able to get it quickly. She picked it up today--and amazingly nothing was broken. Unique, fragile, one-of-kind glass pieces from Europe shipped via Greyhound, and nothing was broken. All for $75. Outstanding. I can vouch that Busfreighter shipping works. Pack your items extremely carefully and in a solid container. I don't think they handle any shipments with kid gloves, but I think they do take some care with well packaged items. For items packed in thin boxes, maybe they believe if you don't care they don't have to either? Either way, it's worth a try for heavy shipments. Couldn't be more pleased. read more

Busfreighter - Packed box. - Couriers & Delivery Services Near Me

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Horrible customer service! I spoke with the supervisor whose name is Kenny. Kenny chose to speak over me every time I tried to talk. Kenny told me it was normal that my eight boxes I had shipped across the country will take a month even though I paid for 14 day service. Kenny did not offer me any type of refund or compensation. Kenny chose to be the epitome of poor customer service. Apparently there's no one higher than Kenny. So not only will I be reporting this here but to the Better Business Bureau. This company should be shut down. Greyhound should be ashamed to be associated with them. If I could give them zero stars I would. Kenny... I hope you're reading this. You should probably get another job because customer service is clearly not for you. read more

Absolute disaster. I paid over $800 to ship my 13 boxes - the boxes went missing at one point and no one could tell me where they were. It took over a month for them to arrive and I paid for delivery but then was told they would not be delivered and I needed to come pick them up. When I arrived at the station my boxes were completely smushed (see photos). My stuff was all broken and damaged. I reported this and Busfreighter said none of that is included in the "insurance" I paid for through them and they would not reimburse me for my damage or the unfulfilled delivery service. I have handed this issue off to my bank to deal with the fraudulent charges and unfulfilled service and will be reporting them to the better business bureau. Truly do not use this shit service. read more

Very satisfied with my experience with busfreighter! First of all, the prices are unbeatable. I was able to move five large boxes from New York to Los Angeles for only 280 dollars! I got the semi full service option, with the courier picking up my boxes from my door. I picked up my boxes from the bus station near my new place in LA. The process was easy and simple, and when I ran into some issues with the website the customer service guy helped me thru chat. The service is cheap and convenient, but you must remember that your boxes WILL get banged up. I read the reviews online and covered my boxes with tape and reinforced every seam twice. My boxes were decently crushed, but the tape prevented them from getting destroyed. Long story short, would highly recommend this service, but be sure to reinforce your boxes!!! read more

The boxes that I received either broken or almost falling apart. Items in the boxes are shattered. Do not put any fragile items in your box. No matter how carefully you wrap them, they will not survive through how GPX treat them. Stay away from BusFreighter, if you can. If you do want to use their service, keep in mind that you may lose what you shipped. Make sure the value of your entire shipment is under $1000, because that's the maximum they offer for each shipment(not each box!). If something is more valuable, create another shipment if you don't want to loose it. I learned the lesson in the hard way. read more

I shipped 12 boxes weighing 375lbs over 900 miles for less than $400 AND they all arrived in 5 days and in perfect condition. No complaints! I'd absolutely use BusFreighter again. Here are my tips: Pack your boxes FULL. Anything breakable was wrapped in lots of bubble wrap and clothes. Leave little to no space for things to move. Movement means breakage. Use ALL THE TAPE. Packing tape then thats covered in duct tape. Every edge of the box was duct taped. I put tape around the box in both directions to support it. Do not skimp on tape. Use good boxes. I got UHaul, Home Depot, good sturdy boxes from a friend who just moved. Don't use crappy boxes, get good sturdy ones with heft to them. Totes would be great too! Label your boxes. I cut up a neon poster board and made labels I taped onto each box. They had my name, destination, contact info and 1/12, 2/12, etc. on it. Take inventory, know what's in your boxes so if box 2 goes missing you know what's inside of it. Wrap your boxes. I didn't just use all the tape, I used that packing plastic wrap to wrap the hell out of them as well. Shipping suitcases? Zip tie the zippers together so they don't fall apart or get opened. Then wrap the hell out of the suitcase. Print MULTIPLE BusFreighter labels and put them on every side of the box. Put clear arrows on the box so they know which way is up. Write TOP on the top of the box. My drop off was easy and took maybe 30 minutes for them to scan everything in. Pickup was a breeze as well and they loaded up my car somehow fitting in every box. If I could have I would have paid for pickup and delivery but they aren't offered in my destinations. read more

After reading so many reviews I was confused about using the service. I wanted to make sure that I received all of my boxes. I had 16 boxes leaving Chicago travelling to Las Vegas. I sent my boxes of on December 28th to the drop off location chosen. The parcel company picked up my boxes on December 29th. Once they reached the Greyhound station I was contacted about the weight of my boxes. Please make sure your boxes aren't over 100 pounds. The employee at were very nice. I had a couple boxes that was over weight. They allowed me to come and open the boxes and add another box to make sure all boxes were under 100 pounds. Once your boxes arrive at the first greyhound station you will receive an invoice and tracking number. I received the 1st call that 15 of my 17 boxes had arrived on 1/8/19. You don't have to pick up your boxes until all your boxes have arrived. You can also use the bus freighter website to track all of your boxes and receive updates. On 1/20/19, I received a call that my remaining 2 boxes had arrived. I want to say in order to make sure you have a smooth process please do the following to your boxes. 1. Tape top and bottom of boxes with heavy duty moving tape 2. Use bright tape as well to recognize your boxes. Put the tape on the bottom and top. 3. Put your name and box number on at least 2 sides of your boxes 4. Put "this side up" signs on at least 2 sides of your boxes 5. Print out 5 copies of your shipping labels and place them on all sides of your boxes and the top of your box. 6. Wrap your boxes up. You don't know how they'll be handled or where they will be travelling to get to you. I've included a pics to all you to see how I did. I hope this helps. read more

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I found out that these guys are a reseller/ middle man company that needs to generate income so they charge more money than what Greyhound would charge you. I found out when I went to Greyhound station to ship. All the agents on busfreighter.com over the phone lied to me saying that Greyhound does NOT do shipping so you MUST order online before you go to Greyhound station. That is a complete lie. Greyhound has what is called Greyhound express. That is their shipping department. Busfreighter or GPX whatever they are called just make you use their website to generate income by charging you more than what Greyhound would charge you if you ship with them directly. I have yet to receive them so for now I am giving them 2 stars. I also asked them what the benefit might be using their website rather than shipping directly with Greyhound. Still waiting... Update February 17th 2019: I wanted to be generous and not give 1 star but I downgraded to 1 star even after their lies. I was given that my shipment will take 7 to 10 business days. It took like 3 days and I got a call from greyhound that I better pick up or else, they will charge me daily storage fees after 3 days. I called bus freighter and all they do is blame greyhound for their vague shipment estimations and etc. They blame greyhound for everything and says they have nothing to do with anything other than providing "discounts" to public. Although, I think that is a complete joke. Basically, they told me "take it to greyhound for any issues. And we don't want to deal with you after we sell you our service." Agents were nice when I asked about their services before buying them. But when I inquired about the questions regarding way off estimation day and price difference, they were rude. From now on, I will use greyhound express directly and not involve this 3rd party/ middleman ever again. read more

I shipped 7 boxes approx 300 lbs, from Virginia to Los Angeles. I was apprehensive when I read other reviews, but for me everything went smoothly. I used door to door service, and they took exactly 14days as stated by them initially. For the price I spent, I felt satisfactory. Nothing was missing, all the 7 boxes were shipped safely (I packed the boxes well) .Except that I have to deal with several calls to customer service center as I was curious about the shipment tracking because it's bit confusing when you check on the website. I recommend their service when you want to be economic. read more

CALL FIRST. There is no discount for 6 boxes or more. FAKE When I continued to read from the advertisement, the person kept pretending she did not understand. Then, she said they have been using that fake statement for 13 years, as though it is OK!!! I carefully explained exactly the quotes and the NON savings for over 6 boxes... and the silly person kept trying to talk circles. She said it is a savings over Greyhound... but could NOT explain why they advertise a discount if over 6 boxes because it simply does not exist. read more

Currently waiting on my shipment of 12 from San Francisco to Chicago. I shipped my items nearly 4 weeks ago now and the only tracking updates on my waybill number are from the first week. Calls to the customer support line have provided little clarity and involve explaining that my packages are currently in various locations; Pittsburgh, Denver, Albuquerque but uncertain of which ones/how many passed through each and where they are currently traveling to. I have been unable to reach the Chicago Package Express station every time I have called and every support staff that I have talked to has been unsuccessful as well (by both email and phone). Anybody's guess whether or not it I'll actually get my things and I'm just frustrated at this point. read more

Update: 10.5 weeks after sending, we are still missing two boxes: a table and a bike, so our largest two. The smallest boxes arrived earliest, so think about using smaller boxes if you're feeling untouchable enough to use this service. read more

I was a bit nervous about using this service, but it was perfect to move my 9 boxes when I moved from CA to UT. The only complaint I had was that on the website I was quoted ~5 business days, but it took 2.5 weeks for my packages to get there. I called to check and was informed that if you have more than 5 packages it can take up to 14 days additional time to make sure they stay together. In any case, at this price it was worth it for me, I used the full door to door service and had a great experience with the couriers in both locations. I packed 9 large boxes, taped them well and wrapped them secure with plastic wrap. On the advice of others and since I was worried about losing one of the packages, I printed out the label they give you and placed it on 3 sides, and added post-it's that I taped on saying "1 of 9" or "2 of 9" in large font. Looking back I think the plastic wrap and all the additional labels may not have been necessary, but the boxes all arrived and were in good shape so I won't complain. Would use this service again for a long distance move! read more

This might be a scam. When I got to the greyhound station listed on the Busfreighter site as the shipping location, literally none of the employees there had ever heard of this company, and didn't have my confirmation number on file, and I still ended up being charged separately for my shipping. I haven't heard back from busfreighter about my packages, and they took my money and ran with it. Avoid these guys like the plague. They're crooks. Also, look at the accounts of the 5-star reviewers. Most of them seem fake. I think the high reviewers are bots. Nobody would ever really rate this service 5 stars. read more