I've been ordering here for 3 years, so I have a good understanding of this establishment and their food.
We've encountered problems in the past, which I'll get to in just a moment. Let's just start with tonight's shenanigans. Listen, I know its covid, everyone is dealing w hardships, and we choose to support our local small businesses. Bc let's face it. This isn't Brooklyn, I'm not getting anything close to it, so we deal prior to covid and currently.
I called to order my usual pernil and beef stew, which I'll say the" beef stew" is pretty good, but is in fact pepper steak. None the less, we order it. Pernil is mediocre, my kids complain about it, but will eat. I asked for the large order (a few times I've been met with catering prices) so I was trying to ensure this was the regular/large/dinner type order. I always say separate. She brings up lunch special over and over, which ends at around 3 and I'm calling close to 5. I explain over and over, large order, rice separate, no rice together etc
I'm met with lunch special. Over and over. And over. Finally, I got frustrated, communication barriers, long day, week for that matter. I accept what shes telling me, after I'd asked prices etc, I even still insisted that was not what I wanted but shes explaining it is.
So, i take it. Added in a couple papa rellenos, sweet plantains (maduros), fried plantains (tostones). So exhausted, she repeats back I confirned the sides including the passion fruit juice.
Over an hour goes by, the usual, which was the first reason we don't order often. I've once waited 2.5 hours. After some time, we ordered again.
THEN I got hair in my food, not once, not twice, but 3 or more times. My husband usually tries to calm my nerves and say me, him or one of the kids could've gotten it on the plate etc,and he got away w that a couple times (I made calls to them) but not when it's wrapped in the rice itself as I'm serving and can clearly see it's a long strand embedded in the rice.
As if that wasn't enough, been about a year since ordering bc I couldn't bring myself to it. Tonight I gave in, exhausted, he just wanted pernil and passion fruit juice.
So back to the lunch special large order incident, after much debate I decided this lady must be new, or is meaning the dinner order confusing w the word lunch as i made it clear over and over what i needed. Plus sides.
Delivery girl calls my phone. Never rings my bell, knocks on my door etc. 30 more minutes go by and I'm like wth were starving (on top of the hourish waiting) he was told they called I didn't answer, he was met w a tug of war. Like. We have bells. You can knock.
Finally food arrives, ice cold of course bc god forbid they sent us a new order. We realize we're sent tiny plates, a lunch special I guess, never had it before. I have 5 people total to feed. I called explaining the issue, there must have been a communication issue etc repeating as I did first time large separate orders etc shes telling me I ASKED for the lunch special to begin with.
HOW? LIKE HOW WHEN IT ENDS AT 3. HOW WHEN IM SAYING LARGE SEPARATE.
Anyway. Needless to say, food wasnt replaced, refunded, or credited. I was told I'd be given a credit, once I requested it be in cash (paid on card) I was placed on hold to speak to boss. Hung up on. Called from a different number and they played the same game, accused of disrespecting them, they said they'd be here in 10 minutes to take the food and throw it in the trash!!!!!
Glad this happened either way bc there have been tons of issues like forgetting food, which tonight we didn't eve get tostones and were charged for it. Waiting hours for orders. I stopped w the hair and after tonight (desperation clearly) they have lost their busines from us.
Just warning others. This place is 40/60 sometimes good on time, mostly huge waits for mediocre food bc theres not enough places around.
I'd recommend sabor peruana over this place ANY DAY!!!!!!!!!!!! I can get juice anywhere else. Not worth the cost and hassle.
Also, no mask or gloves worn by delivery girl. So, another red flag.
Been an hour and still no one has given a credit or anything back.
Again, SABOR PERUANO. So worth the money. Not like this disaster read more