Very poor communication skills ,had to constantly follow up for any progress. When they did show up they only worked maybe 4 to 5 hours. They would tell me they would be here at 8 and show up maybe 11:30 or noon. Each weekend I would have to pick up trash they left scattered in the back yard , my dog got one of the screws left laying around in his paw. What should've took 2 to 3 weeks turned into 10. I do understand weather delays, but there were plenty of days where they just did not show up to work. Overall, what should've been a good experience they were able to ruin read more

David Royal and his team of liner specialists were to kind, prompt and intentional in their plan and completion of my pool. David was clear with the charges and any changes that needed to be made. If only everyone worked this way. read more

We finally have our pool installed after some miscommunication. The installer did a great job overall. The issues were taken care of in a timely manner. Thank you Rodney Porter for everything! read more

Burton Pools & Spas - Pool Cleaners Near Me - Fort Smith, Arkansas

Always a joy to do business with this company! In all compacities, they are always there for the public. Pleasant, Timely, Great prices!

Burton pools and Spas is a wonderful business. They are incredibly professional, experienced and knowledgeable.They have serviced our pool for many years and have always been so patient with any questions we have. We recommend them to everyone for their pool or spa needs! read more

Great service and knowledgeable about what I needed. Came out right away to help me solve my problem. Very thankful for them and their service. read more

We got an Endless pools swimspa from Burton Pools about 15 months ago. It is great. But here, I will comment on the service from Burton's. We live in Conway, AR, about two hour away from Ft. Smith. They arranged delivery and setup easily and were a pleasure to work with back in October of 2020. After months of very frequent use, the spa motors stopped working. Within six days, the part had arrived in ft smith from california and the next day, two men from Burton were there to install and fix the system. They rushed to avoid an ice storm. After the storm, we entered the swimspa and some center jets still did not work. the next day, the spa was fixed. the motor was under warranty. the cost of two trips was $130. Seriously, they were incredible. read more

Charged over $9 for bags of salt, when opening pool. Screwed water outflow faceplate in way too tight, cracking it and causing leak, left one of the cover pegs up, which could've tore up a barefoot. (All during opening) Charged over $200 twice trying to find leak, finally said liner needed replacing... but they couldn't even start on that for 4 weeks. I went with another pool service who got started right away. I'm done with Burton. read more

Although I do write reviews across the board, I'd decided to let this nightmare go. UNTIL the jerk that came to pick up materials at our home today had the audacity to tell my husband, "Y'ALL REALLY DIDN'T WANT A POOL, DID YOU?" THAT got my dander up, so I've decided to do this review as bad as it is. No. 1. A MESSAGE TO JODY: Jody, you need to become a politician. Salesmen & Politicians have a big thing in common.They lie through their teeth. For every issue that arose before the crew came out here to start, including the time frame one, I reminded you of things you'd told us; your response was either that we misunderstood you, we didn't understand you, or you wouldn't have said that. Well, we KNOW what you told us on that sales call. But this is the kicker, JODY. After we cancelled the build, you called & I spoke with you. I never ONCE mentioned the down payment we had made to you. I fully understood that the contract stated that it was non-refundable, so that was a no-brainer. YOU brought up the down payment. Something you didn't need to do. But because you did, you then proceeded to lie & lie & lie again about the "reasons" you couldn't refund the down payment. TOTALLY UNNECESSARY, JODY! Wanna know how I know you lied? Because when Josh was here the day before the build was to start, I asked him how the build goes. He told us that the initial dig was for the shallower parts of the pool. Once that was done, he'd get a measurement of the pool, get the liner & cover ordered & it would be 3-4 weeks for those to come in. In the meantime, the deeper parts would be dug. You clearly weren't aware of his & our conversation because in yours & my phone call, you stated to me in so many words, the following: "can't refund the deposit because I've already ordered the liner and cover." YOU HADN'T! WE HADN'T EVEN BEGUN THE DIG YET! Then you had to embellish your story, Jody; "because y'all changed y'alls mind about the size of the pool, I had to pay out of my personal pocket for the first liner & cover I had ordered. So I lost personal funds". WOW, JODY! WHAT A PATHETIC LIAR YOU ARE! You never ordered the first liner either!! Further, remember what you told us on that initial sales call? "As things progress, y'all are gonna change y'alls mind about a lot of things". It wasn't even two weeks after your initial call out here that we phoned to ask you if it were possible to change the size & location of the pool! You told us that was no problem! HOW CAN ANYONE TRUST ANYTHING THAT COMES OUT OF YOUR MOUTH? OH, LET ME ANSWER THAT. THEY CAN'T! Remain our friend? No thanks. We don't need a friend like you, Jody. MY NO. 2 MESSAGE IS TO THAT A--HOLE THAT CONFRONTED MY HUSBAND THIS MORNING. Listen, you moron! Did you not see the WORK that my husband has done to move our irrigation to go around the pool? Did you not see the ginormous hole on the side of the house where my husband dug it out to open up the irrigation system to hook the pool up to? Did you not see the two large sections of fencing my husband took out to allow your equipment to pass through? Oh, we just ENJOY all of that extra work, tearing up our yard,& opening our fence for fun! And now we've got to go back & repair everything. Had nothing to do with "wanting" a pool & trying to get everything set up for it. Bottom line is that the reason we cancelled the build is because Jody DID tell us that a large trackhoe would be coming up our driveway, but it would have rubber tracks. He lied. Our drive is way too long & decorative to allow an iron track trackhoe come in & destroy it. Jody could have cared less if our driveway was destroyed. Not his & he ain't gotta pay for it. To both Jody AND this other jerk...We DID attempt an alternative route. The grass side of our house. However, as we told Josh, we would have to get permission from our neighbor to encroach on his property AND to cut back his cherry tree. We DID talk to him & he graciously gave us permission to do so as long as we repaired the mess on his property when all was done. BUT when we went out there to flag our sprinkler heads & our property line, we realized that your heavy tandum dump truck filled with wet mud & your trackhoe were going to be crossing over Water, Sewage, AND Gas lines. Since the little forklift sunk 3-4 inches in our rain sogged ground when you delivered materials (AFTER WE TOLD JOSH TO GIVE THE WEEKEND TO THINK THINGS OVER & BEFORE EVEN 15 MINUTES PASSED MATERIALS WERE DELIVERED), we were HIGHLY concerned about this heavy equipment crossing those utility lines & sinking down FEET into the ground chancing breakage of those lines that WE would be responsible for! SO DOES OUR CHANGE OF MINDS ABOUT BUILDING A POOL SEEM UNREASONABLE? If is does, tough. It is OUR property, OUR concern,& quite frankly, for a business that has been operating for 30 years, you should, by now have heavy equip. mats AND smaller backhoes. THAT would have saved this build. read more

Recently retired in Poteau had an old above ground pool that needs some serious attention. Out of all the contractors that we've had in the last eight months remodeling our house Burton pools employee Chance Was the only person that did their job professionally the final product looks great and Burton pools Was the only truly professionals working on our house. Everyone else final product had some deviation of what we expected. Bourbon pools did exactly what they said they would do exactly how they said they would do it. Even after I delayed the job for three months due to drainage issues. After these issues were fixed Burton pools completed the job at the original price. I don't know about everyone who works for Burton pools But if they are all like Chance Nothing but good people work at Burton pools. thanks again for a job well done read more

We have been dealing with Burton Pools & Spa for 25 years and about a month ago we realized we needed a new liner and only had a limited time together it done , they were very accommodating. Within Avery short time Chris Livingston ( who works for Burtons ) called me said he had everything and would be out at certain date and time and he was. He was very professional and informative answered all our questions and had the liner in without a wrinkle in the time he said it would take. Would highly recommend him Guy R read more

I recently had a pool leak with a pool built by someone else. Fought it and tried to troubleshoot it for a couple of weeks. Finally called Burton Pools. After several attempts to isolate the leak, David Burton and Jimmie showed up. This is probably a combined 80+ years of pool building and maintenance experience. They thought and talked through it, and solved my problem in about 30 minutes. Before this, I was on the verge of spending $475 to have a leak detection company show up from Springdale. I would be embarrassed to tell you how reasonable their service call was, and how much money they saved me. I am still floored by how I was treated in this process. You don't normally see the kind of service that I just saw. Really incredible. They also built a pool for me at a previous home I owned. Everything with the construction went exactly as they said it would. The price was right in range with what they told me it would be. The finished product exceeded my expectations. This company is a picture of integrity, fair dealing, and honesty. I would not ever consider spending a dollar on my pool with anyone else. If you need pool service, call Burton Pools. If you want a new pool, call Jody at Burton Pools. You will be glad that you did. -Conley Bone read more

TOP notch service.....I will be completely honest/transparent, we had some issues with our pool that we had installed back in 2016....I will tell you David Burton at the time did everything is his power and went above and beyond to get everything fixed....that being said we ran into a liner issue this summer (no fault of Burtons) and they jumped right on the issue again!....JIMMY BROWN...... you are seriously the most fabulous human ever! Jimmy came out and looked at the issue and immediately got on it! It is so hard to find good customer service now days and I will tell you Jimmy exceeded my expectations...he did EVERYTHING he said he was going to do and would even follow up after the fact to make sure what was supposed to happen, happened! It was so refreshing!!!! Mr. Burton you have a top notch employee when it comes to Jimmy...we are so thankful for him...we will continue to use Burton for maintenance and future projects of ours because of people like Jimmy. So thank you Burton Pools, Mr. Burton, and especially Jimmy Brown! Jimmy even still checks on us from time to time and that goes a long way.....he made our experience amazing! I n ever take the time to do reviews likes this but I feel like everyone needs to know how amazing they have been to us! Thank you! read more

Burton Pools is always there when you need them! They have great customer service.

I promised my parents (not tech savvy) I'd write a review this place deserved...... AWESOME! They never have to worry about their pool because the staff is always so friendly and willing to help. It gives me peace of mind living in CA knowing there's one less thing for them to stress about. Definitely recommend read more

We had our pool put in four summers ago and have been enjoying it ever since! Burton has always taken care of our pool needs. Thank you to their wonderful staff for always being so friendly and helpful!! read more

Excellent customer service!! My pool is something I never have to worry about thanks to the folks at Burton Pools and Spa's Fort Smith!!

What a disappointing experience! We chose Burton for the re-plaster of our pool. The third-party plaster team was awesome and did a beautiful job. The follow-up didn't happen They got their money and didn't show up to put the agreed upon chemicals in the refilled pool. We had to call and by the time someone came we had developed terrible scale all over our expensive new plaster job. They started treating it chemically. But with no consistency. And to the detriment of our new plaster. The last time their representative came was July 1st, with his parting words being "I'll be back next week". What happened to service after the sale? And standing behind your product? I detest a salesman that tells me what I want to hear instead of making sure I get what I paid for. read more

I called 3 times early Tuesday I believe last week to speak to someone to have a liner installed. The receptionist transferred me back and no-one answered so she took my name and number twice and told me I would receive a call back. Now it is Friday of the next week and I called again and she transferred me back and again no-one answered. She said I will take your name and number and have someone call you back and I told her she already took my information twice last week and I still haven't received a call and all she said was "Oh." Really?! Oh???? Come on! read more

You don't want me to write a review. My spa has been down for a month. I swim in my spa regularly but not when the water won't stay in it. I had two leaks which I was told could be fixed but you didn't have access to the parts. I gave you the phone number to call to get parts. two weeks later, I'm told you can't get parts. I call the place and order parts on Thurs., following Mon. I have the parts. You wait until the following Tues. to come and supposedly fix it and Thurs. when I start to fill it, it is leaking worse than it was to begin with. I am sitting here two weeks later still waiting for someone to show up and fix it. You want money but bad performance read more