Excellent. We decided to give burrito shak a tried even after reading the previous reviews and we were extremely pleased with the service and food. Food was very fresh and lots of options to create your own burrito bowl or burrito...a definite plus for people who have dairy and gluten allergies. Food was prepared quickly and the staff was super friendly and accommodating. We definitely will be back on our next trip through Surf City. read more

Burrito Shak - Dairy free burrito bowl - Tex-Mex Near Me - Surf City, North Carolina

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i simply cannot believe; that you would charge $1.59 for a half of spoon of cheese you should inform the customer if they choose additional fee toppings read more

I love Burrito Shak! I have one close to work and one close to home! This review is for the one close to home! I LOVE their tacos but always feel compelled to each both because I love them so much! But my waist line feels otherwise! So I chose the Aloha bowl this time and when I got home, immediately put have in a container for another meal! I am always impressed by the incredible service at either Burrito Shak! So kind and accommodating! I do usually take mine home to eat, but there are always people in the restaurant eating "in!" Seriously love this place and would eat there every day if I could!! read more

Burrito Shak - I love the special note! Aloha bowl! - Tex-Mex Near Me - Surf City, North Carolina

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We had an amazing catered lunch from here today. There were about 30 people and the set up was amazing. The only reason I didn't give 5 stars is because the meat wasn't the best. The chicken was overcooked. However, the salsa was SOOO good and that was some of the best guacamole ever. They packed so many things- Cole slaw, homemade ranch , pico, onions, 2 salsas, corn salsa, and more! I highly recommend this for catering events. Definitely the best one of the catered "chain/franchise" Tex-Mex style restaurants read more

Burrito Shak - a long table with condiments on it - Tex-Mex Near Me - Surf City, North Carolina

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Freshest Tex Mex around these parts! I have come here for lunch a couple of times solo and with a friend. I think everyone can agree that this is fresh, good food and good for you kind of food. You pick a meal you want whether it's a bowl, burrito, or salad, and you pretty much personalize it with a protein of your choice. Then you can add in extra veggies of your choice or not it's up to you. If you don't see something ask for it. Today's lunch was the S-Turn bowl with carne asada. I added some cilantro, red onion, fresh jalapenos, and got a side of guacamole. Don't forget to ask for your punch card so you can earn a free meal. read more

Burrito Shak - The S-Turn bowl with carne asada plus my own personal touches. - Tex-Mex Near Me - Surf City, North Carolina

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For fast food this is our #1 go to. Service with a smile. You can assemble your bowl anyway you like and it's huge and delicious! We tend to take it home though since it is very loud in there with little sound absorption and metal chairs on tile floors. read more

Very clean, friendly, and fast. The food was so delicious and a little better than the average Chipotle servings. Had a great meal to go from here and would absolutely recommend! read more

Burrito Shak - The Aloha - Bowl - Tex-Mex Near Me - Surf City, North Carolina

Meh It was fine... just nothing special. I was hoping for better than chipotle but it wasn't. read more

I was in the area on vacation and saw this place. I stopped in and ordered The T.I. Burrito. It had pinto beans, rice, shredded cheese, pico de gallo, Baja slaw, guacamole and lime sour cream. It was delicious and oh so filling. I'm surprised I was able to finish it with how big and thick it was. I was really hungry and loved the flavors. It's definitely somewhere I would stop in and grab a bite again. read more

I would not recommend to a friend. Food is bland. Tried 3different dishes and was not a fan.

Food is good. All the kids that work there are so nice. Recommend both bowls and quesadillas. The quesadillas take a little longer though so plan for extra time or order ahead. read more

The food and service here are PHENOMENAL. Best quesadilla I've ever had. Way better than chipotle! read more

Burrito Shak - The guppy quesadilla - Tex-Mex Near Me - Surf City, North Carolina

Used the app to order. Got to the store, stood on line because there isn't clear signage and nobody was available to talk to, get to the front of the line where everyone is getting their food made, and told to go to the counter. Go to checkout my food isn't ready and won't be for an hour. Meanwhile I just stood on line and could have ordered and had my food by now. They didn't seem to understand that they should make my food. What's the point of order ahead if it's quicker to go in and stand in line? Cancelled and will never be back to this location. read more

The past few times we went this past Summer was a total turn off, waiting in line and seeing all these drain flies and regular house flies on the wall, on the glass panels, just everywhere we turned our heads there were flies, and different breeds of them... got the ick and decided to not go back even though the food was decent... the cleanliness factor is huge when you're paying decent prices for food. read more

First off, let me just say that I really Burrito Shak BUT not this location. I have been to the one in Hampstead, Topsail Island, and Swansboro. Unfortunately, this one did not meet the standard. The staff personalities were as dry as the steak. Nobody greeted anybody. Nobody smiled. Staff didn't even talk to each other. It wasn't welcoming at all. The floor and tables and were dirty. My wife and kids said the chips were stale with their nachos. As I said, the steak was dry. We will NOT return to this location. Management has to do better. read more

It is a franchise, taste like anyother Burrito Shack, something different in Surf City. I was disappointed that the food prep station was so messy. Veggies, chunks of meat, and cheese mixed and over flowing. It wasn't busy so I'm not sure why the 4 or 5 employees weren't on top of keeping a clean work space. When you see food like this it kind of makes you wonder what the sanitary rating is. The employees were friendly. Customer service was good. I would go back for fast food stop better than other fast food options locally. read more

This review is based on comparing this location to the one on 17 in hampstead. The surf city location is using smaller taco shells (less food) at the same price and the bowls at the surf city location are also a little skimpy. The employees at highway 17 are eager to add the extra ingredients and pretty much encourage it, while the surf city location is just the opposite and try to make a customer feel bad about adding toppings. One more thing, their taco hard shells taste a bit off and it makes me wonder if the taco shells need warming up prior to serving just like we would do at home. This is not a problem with the larger shells at the location on 17 in Hampstead. Would I return to this location? Absolutely not. They do have one of those machines that flip around to ask you a question (haha); why are they asking for a tip? Let's see what they don't do - I place my own order, fill my own drink, bring my order to the table, I clean up the table and I pay at the counter and yet they have the nerve to request 15 to 25% tip. When I go to places like this locations, I feel all they want to do is to separate us from our money. I always imagine the owner saying this "It's all about the boat" "I just need their money, they got to eat so who cares about the quality of food and service" Sorry to hit so hard, but there is definitely an attitude problem and it always starts at the top. Employees are always a reflection of the owner first and management. read more

Burrito Shak in Surf City is a must-visit for fresh, healthy eats with a chill beach vibe! The Lane Burrito Bowl with extra chicken was spot on--loaded with fresh rice, beans, pico, and crispy lettuce. The friendly staff and upbeat beach music and screens make it the perfect spot to unwind after a beach day or workday. Well worth the drive past other Burrito Shaks, this is hands down the best and healthiest choice in the area. Highly recommend! Go to Burrito Shak in Surf City today! read more

Fresh, great food they were very busy and still everyone was smiling and kind recommend for casual comfort food

The customer service is great. What little of the food I can eat is good but nothing too over the top except the cheese sauce, which is the only reason I go there. The chips were ok. They were light, crispy, and salty. Unfortunately, randomly I would get a stale chip that would ruin the whole experience. The one thing that disappoints me the most about this place is the lack of being allergy friendly. I don't just mean do they have gluten free but I have an onion allergy that causes me to stop breathing. Unfortunately that means I cant have any lettuce, olives, tomatoes, etc. Because they are unwilling or unable to get some from an uncontaminated area. Every time I've been in there, the lettuce bin looks like salad with salsa dressing, the cheese bin, same thing, and on and on. I know I have an odd allergy but is it so much to ask to be able to accommodate a customer for some non-contaminated shredded lettuce that won't kill me if I eat it. But alas, I know it is not in the realm of possibilities so I only go to burrito shak about once every six months when I really want the cheese sauce, am already at the neighboring publix or surf city town hall, and am willing to pay for something I know I'll enjoy but wish would have been a bit better. So I'll do what i always do, go home add lettuce and tomato. see you in about six months burrito shak. read more

Burrito Shak - Tex-Mex Near Me - Surf City, North Carolina

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We stumble upon Burrito Shak during our trek to Surf City. The kiddos ordered quesadilla and burrito from the kids menu. The adults had the shaka and loaded nachos. Everything came out fresh and tasty. Highly recommended! read more

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The food is great, if I could I would order a burrito daily. The service was great, they hire people under the age of 18, hence I might grab a job at this establishment. -LI read more

Pretty big bummer, I went to use my gift card and they said they don't except this kind anymore because they got a looking gift card. They said I could go try Hampstead or Jacksonville. That's pretty lame and doesn't really make sense! read more

Perfect for a quick bite to eat. Restaurant was very clean & quiet. Food was all great & there was lots of options for everybody. Staff work quickly & are very polite. Everything was great, I will definitely return. read more

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Food prep station is disgusting !!! If the owner is reading this is not how to run a place. All the food in the condiments was mixed over there was old dried up veggies with meat and cheese and lettuce all mixed around the counters. Nothing was being wiped down with each new order being placed , all the tables in the restaurant still had food left over from previous people. I didn't allow any of my kids to eat your food and your food went straight to the trash. For seven employees half of them just standing around doing nothing wouldn't be a bad idea if you actually had some of those kids cleaning up. E. coli and salmonella are no joke and it's not fair to customers for anyone to possibly get sick from food contamination or spoiled foods. read more

One of the most disgusting, dirty and unkept restaurants you will ever find. The prep area is horrifying and flies everywhere. This place should be shut down immediately. You will need a shower after stepping into this place. Beyond words!! read more

Took a day trip to Topsail Beach, thought this was a safe bet for a meal since reviews were high but it was the worst! I am questioning people's taste buds but also just looking at the crowd I'm going to assume they never had authentic "fresh-mex" food. Everything seems processed, out of a can or bag. I had better rice from uncle ben. The beans were just beans, no flavor, not even heated. The pork was dry. There were gnats flying around and the tables weren't clean. I am not sure how this place has so many locations and reviews. read more

This places has burritos, tacos, quesa-dilas, and burrito bowls. They have a list of pre-made burritos/bowls. And you can go by that list or make your own from scratch. The choices are unlimited. We were on vacation and we went here once earlier in the week, and even went back before heading home. The staff is friendly and sweet. Though they're there to do their job and get you through and ready to eat. Probably my favorite place to eat at Topsail Beach. read more

Honestly, I wasn't expecting to enjoy my meal so much. First time here and not a fan of the very few burritos that I've ever had elsewhere. Got the bowl instead of a burrito and can't believe all of it would even fit in a burrito. Ate every bit and loved it all! The rest of the family seemed to also. I'll be back, for sure! Btw, the place is spotless and the staff is friendly, patient and very helpful. read more

This location has been open for about a year now and the service has gotten so much better!! It was rough for the first several month they were open but it has gotten much faster and smoother. Think of this as a better chipotle. It has more variety of sauces and combinations in my opinion. I find chipotle chicken to be a little on the spicy side but Burrito Shak chicken is perfect. Still super flavorful but not spicy. And it's all good chicken- no gristle or gross parts. Try the pablano cream sauce. It's something I never would've thought I would've liked but I LOVE it! read more

The food is good but this is the second franchise location and the taste is not the same 5 star taste that you will find at the Hampstead, Burrito Shak! I have asked them if they could use more spices to duplicate the flavor and zing of the Hampstead location. That was 10 bowls and five burritos that my family has purchased since then. I waited to post this review but the taste is still BLAND- I'm the realm or scope of authentic! The guac was very acidic on my bowl recently, which is telltale of. It so fresh! The service is good and the restaurant is small. It has good ambiance. Spice it up guys!!!! Last week in Hampstead the restaurant was so full they were running out of food so I went to Surf City Burrito Shack and guess what!?!? It was one other couple sitting and me at the counter! Writing is on the wall guys, just follow the recipes and you can turn it around!!!!! Good luck!!!! Rooting for you!!!! read more

Its a clean chain restaurant. The food is a walk up and you can request or leave items offered by the server. You get your own drinks and you can eat in or take out. Its not authentic but it taste clean and good for fast food. read more

Great food and great value! Our go to place in Surf City for outstanding burritos (try the Rincon), chips/salsa, quesadillas, etc. Well managed team of line workers, cooks, and cashiers who know how to treat their customers! Highly recommended after a great day at the beach, or just cruising thru the island. Support your local businesses! read more

Awesome Tex-mex with coastal flair. However, my burrito was pretty bland. All it needed was some more salt!

Food was good. Line needs management & direction. Everyone is working very hard but they come off as disorganized because no one appears to be leading the team. read more

Great spot to grab a quick lunch that will keep you full! So many great options to ensure you never have to try the same thing twice.

This place is great! Went during a busy time during spring break. The girl making the burritos in the back was HUSTLING! Food was very good. Great sizes. Fried fish is the order you want if you like that in a burrito or taco. Amazing. Salsa bar also great. read more

Service was cool and consistent after eating here multiple times, after eating here I got a rincon burrito with chicken and I ended up getting food poisoning from the burrito. I was vomiting gallons of puke and diced up chicken the whole night and regretted eating the burrito very much. I have not been back since. Puke was enough to fill up a 50 gallon drum. read more

So fresh, we had the Rincon burritos. Reasonably priced great service. My husband and went in after a doctors appointment and expected a typical fast food place, what we found was a fresh mex found place. The staff was very friendly and accommodating. The burritos were huge! Everything was fresh and delicious. read more

Pricy. Not much to choose from. It was dirty when we were there. Hard to find a clean table. Not busy at that time. 4 employees there. Floors dirty read more