My sister and I met here on a random Friday night and we were blessed with THE BEST bartenders. We spent most of our night laughing together and with the bartenders, eating great food, and sipping on excellent drinks. The kitchen was backed up due to staffing so service took longer than usual but we really had a great time despite that. We always get the tater tots. I cannot express how much I love these! Crunchy, herby, creamy - potatoes. 12/10 stars. I got the Asiago chicken salad this time around and I am still having dreams about it. It's so good and flavorful!! read more

Really quick dinner-date with the wife. Drinks were okay, sad to see that the "smoked" old fashioned had a standard cherry and not a lizards cherry. Maybe my boojie taste but I was disappointed about that. After the AMAZING TOTS, we waited for a LONG time to get our dinner. Since I take photos of my food, it took almost 45 minutes to get our food. Being that we're off-peak time (since everyone was talking about getting "cut" for the evening), the food took a long time. There was hardly anybody there, and people who sat behind me got there after us, and by the time we got our food, they were already done with their dinner and left. The "smash" burger had nothing smashed about it. It was meatloaf on a bun. Very disappointed about this visit. It will be a while 'till we visit again. Server was apologetic and the manager came over. Appreciate the acknowledgment of the issue but sad we spent an evening here. I got the "smash" burger with crispy Yukon potatoes read more

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We were in town for business and an early dinner - 5 pm - someone recommended this location. We had 6 people, there were lots of open tables (they were not busy and had plenty of staff) but our water and drinks were constantly empty. Skip the French dip, it's on regular toast and there was maybe a square inch of cheese - completely fell apart. We were all gagging coming out of the women's restroom as there was an overwhelming deodorizing smell wafting - it was too much. read more

Lunch here after church was a nice experience. The restaurant wasn't busy so we chose a table in the side room so we could visit. We ordered. The waitress told us the kitchen was moving slowly, and hoped we understood. That was fine since we were in no hurry. Our food was delicious as usual. From the brunch menu I ordered the chicken and waffles. A cheeseburger was ordered substituting a side salad for the fries. The side salad was the size of a dinner salad and very good. The wedge salad was nice size. Coffee was made fresh. We had a very nice lunch. read more

Burntwood Tavern - The front patio. - American Near Me - Chagrin Falls, Ohio

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We got a reservation for 6 people at 7pm on a Friday, 1 hour before, which is amazing because everything is always jammed packed. They have complimentary valet which is nice. They also brought our table glasses of champagne because we were there celebrating a graduation, and was so nice! The restaurant is in a house that was converted and added onto. They have an outdoor patio with live music, and we LOVE that! Food is so-so, but there's definitely something on the menu for everyone. Probably wouldn't order the steak frites again, and the cedar salmon was good, but not the best salmon we've ever had. The Rasta pasta seemed like a favorite read more

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Wonderful experience! We were greeted at the door by lovely man who asked us about our day. We are a family of 5, we were seated right away. Server was polite and patient. Food was absolutely delicious! read more

It's little wonder they're struggling. Went for dinner tonight; sat at the bar. The most unwelcoming bartender ever! Not even worth going through all the details. Couldn't keep track of orders, salmon was so salty i had to scrape the top off, never once asked how the meal was. To top it off, they charge $19 for a salad with salmon and $18 if you add salmon to a house salad. ( which is a more interesting salad!). Clearly, $1 is nothing, but it's a poor look. Oh well ... not the next place. read more

Quick and friendly service at the bar. Gave us time to enjoy before putting in our dinner order. Jamie and Ashley were both attentive and professional- giving us time and space when we were deciding what to order, but all over our drink refills when it was time. Thanks ladies for a great experience. Good was awesome too- chicken parm and Rasta pasta- both 5 stars. read more

5 star experience! The food was wonderful. I had the salmon salad, which was delicious. Further, Tre's service was impeccable. I look forward to visiting again. read more

Collectively the Burntwoods I have gone to in the area have significant issues with cleanliness not just in the restaurant but also with their silverware. The clean silverware is not just a Burntwood issue but a current industry issue. Standards have gone down, and the more I go out to restaurants the more I feel I can do a better job making the same meals at home. It should be the opposite, people should want to go out more and enjoy themselves. The decline in restaurants as a whole began before Covid, and Covid itself just accelerated the issue. Good customer service has also taken a hit, with some hires acting more like they don't want to be there. Food isn't just something we eat but also an art form. The artistry and passion has taken a hit. read more

The service was fantastic and the food was great. Our waitress was hunter and she did amazing! Great Place! read more

Had brunch outside with my daughter today. Full disclosure I live with a mile and 1/2 of the place and go often. But let's talk about the current experience. In the spring and summer there are MULTIPLE attractive outdoor spaces. And do not sleep on their new menu. There are multiple green veggie sides in addition to old favorites and some summer-fresh tweaking. Our service was friendly, prompt and the right kind of attentive. Other things to keep in mind about their brunch is that they offer: Breakfast favorites Full savory lunch menu & Bloody Mary Bar. read more

Business lunch today. Tre was awesome and very personable. Food was delicious as usual. we definitely made right choice going to Burntwood for our business lunches. read more

Burntwood Tavern - Five star service from Tre - American Near Me - Chagrin Falls, Ohio

I have been to numerous different locations of Burntwood but I love this location. I first went there when we moved to the east side and the bar tender was so welcoming that we ended up just eating our whole meal at the bar that is a statement piece right when you walk through the front doors. The second time I went with a group of girlfriends for a catch up. I also did go there for a rehearsal dinner in their private room that is so comfortable and the perfect size for a small get together! The service was great and the staff was so attentive. Recently, my husband and I went there after the restaurants reopened from covid. We sat on the patio and the staff was clean, organized, prepared, and made us feel comfortable during the difficult times we are facing. The reason I didn't give 5 stars is the staff is amazing, but the food seems to be over cooked numerous times I have gone. That would be my only negative. Other than that, I highly recommend the Chagrin Falls Burntwood Tavern! read more

Today is my anniversary. My wife Angie wanted to go to M Italian in Chagrin Falls. I tried to talk her into trying Jojo's, but she was adamant about going to M Italian. Our sitter was late so we had to cancel our reservation and the next time was too late. Angie was bummed. She started being bratty about picking another place. I chose Burntwood Tavern in Chagrin Falls . The thing is, I basically had to pass a Burntwood to go to the one in Chagrin Falls. I wanted the backdrop of the falls, to take a walk with my wife, and to have some drinks at M Bar by the fire pit. As we get to Burntwood and I pull up to valet, the valet seems busy with another car and was ignoring us. I pull back into the lot to see if I can pull into a spot, nothing. I pull back up and stop near valet. "How are you Sir?" Ignores me. Another car pulls up. He gives the car a ticket and drives it in front of me, goes back to valet stand. Now I'm getting out of the car walking to him. "Hello Sir?" He responds "Hey man, I don't have anymore spots." I'm almost in shock, hand shaking, getting in my car not knowing what to do. As I'm contemplating how to handle this, the valet tickets another car for parking. My wife says "I think I need to go in and say something." I agree with her and she goes in. She later comes out with a manager, and is having a conversation. After a while, I get out of my car and join them. The manager asks me and my wife to let him make it up to us by giving us some good food and drinks in the back on the patio (in the back bro...anywhere but in the back smh.) I explained to him what happened and told him that I'm no longer comfortable eating there. He assured me that "Sean (I believe that's his name) is one of our best employees on Fridays and Saturdays here at the valet. He treats our customers well." I told him "Well, Sean seems to have issue with your Black customers." What was so revealing is that he didn't question or deny it, he almost nodded in agreement. He almost pleaded to give them a chance and let him show us a good time. I told him that we were leaving because I wouldn't be able to forget that and I wouldn't enjoy my anniversary. He told me he wasn't gonna argue with me. I told him that it was no need to argue because I didn't want to spend my money or my time at a place that hired people like Sean. I couldn't accept the buyout. I honestly have never been more humiliated in my life. My biggest issue with the manager was that he never even talked to Sean. It was like he knew it happened and he was just trying to protect him. He didn't ask Sean if it happened, he didn't seem shocked by it. When you do that, you're encouraging it. You can never get my money and neither can any business that you're affiliated with get my money. I'm not asking anything from anyone reading this. I'm just sharing my experience. I will list the company and the restaurants under it in the comments for your information. This group owns most of the restaurants in downtown Chagrin Falls. read more

Unfortunately not a great review. Thursday night my friend and I sat at the bar for dinner and drinks. We were the only people at the bar and the restaurant had two or three tables sat, the rest of the place was empty. The female bartender brought a Pinot Grigio instead oh the requested Pinot Noir. Our dinner took an embarrassingly long time. I understand things happen but what I don't like is when the issue isn't addressed by the bartender or better yet, the manager but that didn't happen so we ordered a 2nd glass of wine which never came. Our food was delivered by another employee so we asked her for the wine, but again, no wine. We sat there with our dinner while we waited a long time for someone to go fetch silverware. No one came out to acknowledge the tardiness of our dinner, no one did a quality check. When the two salmon dinners came out, one was completely dry and the other one was perfectly cooked to the requested medium temperature. When we originally sat down I told the Bartender we would be having dinner and drinks at the bar, she should've given us silverware at that time or when we ordered. We hunted the bartender down to ask her for the wine which was delivered w/o apology for the delay or her forgetfulness. We paid and left. read more

Service is very average and food quality is inconsistent at best..... sometimes you get a great meal and other times food is burned or b sloppily played with too much sauce. Staff is a inadequate and doesn't care for guests well.... menu is strange and dated.... not worth the price read more

Stopped in with our family after a long day of sports and had Aliyah J as our server and I cannot say enough good things about our experience. She was attentive without being asked, incredible with my kids & not just towards our table but I noticed she was great to everyone around here. We always had room to relax and talk over our meal and loved Burntwood. we will definitely be requesting Aliyah when we come back!! read more

Decided on a whim to try a new place today for lunch,it was a mistake. The waitstaff was good, the issue primarily is the kitchen. We ordered basically 3 appetizers and a burger, all 4 arrived 30 minutes later. The soup was cold, the calamari was tough and the rest was mediocre at best. It could be a nice place but they clearly need to put some money into things like seats without cracks in them, etc. We won't be back read more

We brought our dogs and were seated in the front patio where we had the most dog friendly experience. They provided water for the dogs and closed the restaurant doors so that we had our own space. The service was phenomenal and the food and drinks were too. Kids eat free on Monday! We'll be back. read more

My wife and I stepped out of her comfort zone and drove to chagrin falls to the original burntwood tavern. as soon as you get there finding a parking spot is challenging but that's okay because they have complimentary valet win-win. as soon as you get inside you'll notice that it has exposed beams very rustic and has almost a family room style couch with end table fireplace and TV reminds me of my own house kind of didn't want to leave LOL our server was sweet I had to dortmunder gold my wife had two glasses of wine she ordered the lobster ravioli I had the chicken chop salad with a good amount of chicken my wife said there was a lot of lobster in her lobster ravioli. the only thing missing was they normally bring out these pretzel roll things and the manager came to our table to check on us which is unusual in today's day and age at restaurants and we told him we were missing pretzel rolls and he scurried off and got us some pretzel rolls right away! they did have a acoustic singer there and my experience with live music is is normally about 20 decibels louder than it needs to be in order to carry on a conversation. But he was actually really really good I just wish you wasn't so loud. Maybe I'm just an old fart now. lastly we got the tiramisu which came in this little baby mug it was actually a very small portion I kind of wish it was a little larger. Overall we had a great experience and we definitely will be going back. read more

Our server, April, was very attentive and cared about the quality of our entrees. The food has improved since our last visit. Happy hour as good as it used to be. read more

We had a great lunch on the 28th. Our very efficient and helpful server was Aliyah. She was patient with our late arrivals. . Sarah Alexander read more

Food was fantastic and waiter Tre was terrific. Great place for lunch or dinner. Chagrin Falla location is beautiful.

our server, Tre' was fabulous, best part of the evening was receiving his exceptional service, his help and attention! our beer choices thanks to his suggestions and our meal was great! Tre' would make us return! read more

Food was delicious. Service was great! Tre was wonderful, very accommodating. Made our experience very pleasant.​

The smash burger is incredible! We like to sit at bar and enjoy along with the great service. Tray is amazing and makes us feel valued.

On June 26,2023 my husband and I went to Burntwood to celebrate my B.D. Everyone there has a great positive attitude. They are friendly and polite and knowledgeable about the menu. My husband had the firecracker shrimp which was delicious. I had the chicken sliders and they were fantastic. We shared a wedge salad , which it was one of the best I have ever had. Our server was Savannah, who was pleasant, friendly and very knowledgeable about the menu with some recommendations. Next time we go there I will ask to have a table in her area. I watched other employees and they were very upbeat and polite. Hunter came to our table to give some history of the building and the restaurant. He was very nice and knowledgeable. It was pleasure talking with him. Cannot wait to go back. Jude and Dick Parke read more

It took over an hour to get our food. We were really disappointed with that and barely got an apology. Truly have never waited so long.

Service was excellent. Decor was cozy. Food was very good. Very nice spot to have lunch with my son in law's Mother.

What a beautiful place full of friendly GENEROUS staff and management. We had just come into town after a particularly rough couple of days, and (without a reservation) were promptly and politely greeted by the restaurant manager Bill ( a Burt Reynolds lookalike!) Bill seated us right away, and then brought us complimentary Champagne! It was Divine. We ordered the Pierogies and Shrimp tacos to start, and split the Burntwood Burger. Everything was AMAZING! The restaurant, the food, wait staff and management all made this night an incredible experience. Thank you all. I would also like to give a very special shout out to our wonderful server and my new friend George. You made our night. read more

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A very pleasant surprise as I think the few Chagrin Falls destinations leave a bit to be desired. I hit this at happy hour - highly recommend! I got the shrimp tacos and **tuna nachos** for 6.50 each - OMG. Well worth a trip out there. But, I will warn you that HH at the bar brings in the local elderly men that say inappropriate things to the girls. I guess they're trying to feel relevant. read more

Burntwood Tavern - American Near Me - Chagrin Falls, Ohio

Had a lunch date with a friend at Burntwood in Chagrin Falls. The food and quiet atmosphere was great. Lea was a fantastic server!

I had the Chicken Piccata and it was delicious. My sever was Lea. she was great We ate on the patio. It was beautiful!!!!

Went to Burntwood-had to wait an hour for a patio table-our moods were bitter. But once we were seated we had the best service ever--J-E-N-N-A--she was outstanding. Please give Jenna a raise -she is the only reason that we will be back! read more

Family of four for dinner. Restaurant was about half full. Dining room lit with what look like floodlights (brighter than my well-lit kitchen). Ordered cocktails - bartender did not make the drinks we ordered. I had to send mine back twice. My husband also ordered a beer before our dinner arrived. The server brought it to him after we finished our meal. The server brought my 14-year old daughter's soft drink in a styrofoam cup, as if she might spill it. No children's menu available because they ran out of paper to print them on. Server did not know what was on the children's menu (I looked it up online). Both kids meals were served ice cold - as in still partially frozen. Place makes a good cheeseburger and French dip. read more

Excellent food and service. Table of 6 on a busy Saturday evening and food was out quickly and tasted great. Not to loud, so great for conversation... read more

The food was very good. Appetizers especially. The service was great. Our server Alli was wonderful. Was attentive to our needs and very friendly. She made our meal very pleasant. We will be asking for her next time. Claudia. read more

Food was so good! Service was just ok but I enjoy the environment and drinks!! I would return! I recommend the Thai chicken app! read more

I haven't been here before, but love their sister restaurant M Italian. I was excited to try the Mardi Gras menu so I came. The dish was advertised as being a seafood gumbo, "served with rice and beans". I got ZERO seafood and ZERO beans. It was all rice (the one thing I DIDN'T want) -- and it wasn't even on the side as "served with" tends to imply, but rather inside the dish -- and 2.5 slivers of sausage served in a TINY cup... for $9! Boy was I disappointed. It's possible someone else pointed this out, as the menu has now changed to only say "with rice and beans," leaving out the key word that was there before ("served with"). Sadly, it was also super salty and didn't even come with bread. Plus, service was very slow and basically absent. My friend did like her sandwich but couldn't choke down the Caesar salad, as there was basically no Caesar, just dry lettuce and some croutons. I never had water refilled and had to flag down the server to even get my bill! Maybe it was an off day but I won't be returning any time soon. I'm only giving 2 stars instead of one because I want to believe it was just an off day, and I do like one of their sister restaurants. read more