I like this store. Always find good deals: house section is great, casual clothes, suitcases, kids clothing & accessories, etc. But NO bathroom anymore which is disappointing. Expect a wait on the line but the good thing is that there are many employees (that are very nice & helpful btw) read more

The customer service at this location needs improvement. An older employee was rude to an Asian man who was waiting with his wife to use the restroom. She told him he had to wait for security. When the security guard arrived, he also had an attitude and walked past my wife and me without saying "excuse me." The cashiers also need better customer-service training. They hand customers their purchases without greeting them, thanking them, or saying a single word. I recommend that management provide additional training on professionalism, courtesy, and how to treat all customers respectfully. read more

Service: the slowest ever. Even slower than the DMV. Selection: If you can find it on the mess that the store is? Good luck. Value: As every Burlington is the same, i wished this one would be cheaper as we have to do the digging and sorting the mess. Ps: they opted to close the bathroom and send people to starbucks. Their thinking is that people leave it messy. Lines are always long due to their slowness Cashiers are the slowest on earth. Sloths are faster. You have been warned. Only come if you have no choice. I dont come unless is the last place that i need to check read more

Burlington - This is how the store looks at 12 noon on a Wednesday - Department Stores Near Me - Yonkers, New York

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This store is a mess! Theres are racks and racks of unorganized clothes. The shoes are not in size order, just randomly placed wherever. Random security all over the store standing, which I understand people steal now but it was excessive and made me a paying customer annoyed. Nothing was in order, there are staff all around just standing. I only came here because its close to my home and had such a positive shopping experience in the White Plains store I grew a love for the store and was excited to see what they had but man oh man was I disappointed. I will never go back here. read more

Dirty and just things everywhere. Carts full of items, but no carts at the front for customers. They're getting robbed so badly they have LP blocking the entrance. Literal barriers at the front door. Not allowed to use the fitting rooms or the restrooms. Shut down already read more

Best place to buy clothing. The staff is great, and I've even had some lovely conversations with other patrons looking at potential clothing. I'd say that's a read more

I went here on a Tuesday at around 1 pm. Got a few things and then Had to wait in this long line. I WAS 45 MINUTES IN LINE in line before I reached the register. Thats just crazy, but I really wanted the stuff and had the day off. BUT STILL. That's too long in this day and age. Just for some toys and clothes. Better off using Amazon. No fuss no muss. read more

In line for over an hr at 930 pm not acceptable where is the mngr!! It makes me to ever shop here again read more

Burlington - On line for over an hr for a return not enough cashiers not the first time will consider never shopping here again - Department Stores Near Me - Yonkers, New York

Omg I was in line for about 45 minutes. It seem that they had cashiers but there were alot of customers. There was no social distancing at all. Some people tried but others are not paying attention to what they are doing. Also, one of their employees thought he was being cute and he sees that he can't get through but he does go by. I don't know if he was trying to steal my bag or my cane. But if he had broke my cane he would be replacing it. And pressing charges for attempted burgury. He f F ad on a name tag so I assume he works there or he is the worst loss protection worker there is. I usually go to the one in white plains but this one had a better selection of jacket for winter. Would I go there again. Not as long as covid is around. Cashier was nice. And they got one star for not charging for bag. read more

The store has everything you need. The sales associates, cashiers, managers and supervisors are ready willing and able. The problem are the hundreds that come in to buy and don't place things back where they belong. Instead they want a personal shopping experience so they throw things over the racks, on the floor, hide food in shoes and leave carts filled with merchandise in elevators or wherever they can find a spot. Hands up to the workers trying to keep up with the mess left for them to get in order. read more

no cashier and manager is not helping just stands there doing nothing it a great location but 45min on line is not worth it.

I love shopping at Burlington but the bathrooms are just disgusting. It was horrible no toilet tissue it was a mess and it smelled like a sewer. COMPLETELY Unacceptable!!!! read more

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You Wonder Why They Got One , "Because We Don't" That's All What They Repeatedly Say! Very Unprofessional And Everyone Lacks Help. I Bought The Most Expensive Winter Jacket, After 2 Weeks It Started To Come Apart At The Seams, The Manager Didn't Care Neither Did Anything About It. Very Poor Business. Never Coming Back. read more

Burlington - Department Stores Near Me - Yonkers, New York

Dressing room was incredibly small. I felt like I couldn't move. It's very dingy in there and gloomy. The workers are rude as well. One of the workers gave me a dirty look bc I was gonna try on a few different crop tops. I'm a bigger girl so that could be why but it was very rude. If I didn't find such cute and cheap clothes there I would never return. read more

Old clothing. Poor quality . The clearance section of shoes are shoes that look like they were worn and returned. The fitting rooms aren't clean or organized. The pants sizes for men are confusing and not in order. The jeans are old.The lines are too long and slow. Year after year the same clothes are still lingering around. The packaged shirts for men are good. The Men's tailors are both excellent. Its a good place to pick up a men's shirt . The children's clothing section is also disorganized and confusing. un attractive clothing for little girls, poor quality , but overall I'll take a pass. I wont be back read more

Could use some updating but they have a great selection of clothes for realllyyy affordable prices. You need to go often to find great pieces. The housewares section downstairs has nice pieces to hang on the wall. read more

this store has so much potential but it's failing miserably. expect to be in line for at least 45 mins to check out and don't expect to try on anything. how do you have such a wide selection of clothing, yet never have any fitting rooms open? when you are able to find any staff, they are very helpful. highly disappointed each time I come to this location. read more

Yes, Burlington Coat Factory...The place itself has potential. The jackets that they sell aren't bad at all. In fact, they have a huge selection at decent prices. My problem is...the place is a dump. There is crap all over the place. It's like the store manager could give a flying f*ck what the place looks like. I've felt better walking into Aldi's, and that's a dump in it's own right. Clean your store up and take pride in it. How am I supposed to buy anything from a store that looks like something off of that show "Hoarders." I've been to Burlington Coat Factories that are much nicer... read more

Burlington Coat Factory is my go-to place for winter coats and stylish shoes for great prices. However, the employees could use more effective training and the store itself is in need of more employees! The lines are always long, but honestly I wait them out every time because I never leave empty-handed and find pieces for my wardrobe that I'd never get rid of. Yes the store appearance is messy but not to the point where it would make it impossible to navigate. I also wouldn't drive a luxury car into that parking lot. read more

Horrible store. Lines are long. Clothes is disorganized. Managers don't help you figure out the price for the clothes you want to buy when they are not labeled properly (Evette). This store needs help. read more

Everything is all over the place.. I went looking for a suit and it was a mission .. but by far the worst thing is the Dam! Lines they are so, so slow.. on top of being so long. read more

I have no idea what these people are talking about. Yes the store is a bit disheveled but the savings are THERE you have to go through the racks and know that things are misplaced and sometimes torn usually by other customers. In my point of view the savings outweigh the chaos. I just finished getting several active wear pieces for the entire summer. Nike top usually $40 i got for $15 or my Addidas jogging shorts reg price $40 got for $24. and most of my stylish workout tights were about $9. YOU CANT beat that!! I would easily spent $300 in any other athletic store I walked out with my entire summer workout wear for $125. Know what your looking for and the prices and go focused. Yes, you have to look one by one if your lazy and can't handle looking and inspecting then don't come here leave the bargain for the experts!! Bye FELICIA!! read more

Spent over 40 minutes to pay for my items. The staff did not show any sense urgency and items were all over the place.

Disrespectful employees. They don't coordinate with each other well. They don't know how to speak to their customers either. I was informed that I could pay for my items in the layaway register by one employee. After ten min of waiting on the line the cashier started yelling at everyone in the line that she is the only one working and that we need to leave. I proceeded to tell her that another employee misinformed us and she just says "bye" in a nasty way. These employees need retraining on how they talk to each other and their customers. read more

This place is a mess. very disorganized,rude, sales person with no name tag. Long line up in the long weekend sales? They have good stuff on sale But ... Only 3 people working in the counter during the holiday come on!!! People leaving when they saw the long line up.you can here them complaining...Its always been like this in this store, some of the workers here are very very UNPROFESSIONAL!!! The Store Manager was not around...We think That The Management of Burlington Coat Factory does not care about it and the Store manager too we complained before and did the store manager did something about it??? people/shoppers of yonkers, white plains and nearby areas dont shop here anymore. read more

LAYAWAY HORROR Burlington Coat Factory STORE #363 YONKERS NY I must say I thought I was taking it personal when they kept loosing my layaway I thought they just didn't like me but when the layaway was done under a different name and they lost the layaway with no care in the world but to tell you we will refund your money like that was going to make you feel better on how they handle the items you took almost 2 hrs in the store to look for that you really wanted to have. The layaway was done two weeks ago and all the manager [Vivian] cared about was refunding the money but not even to bother to really look for my layaway. I'm very upset because this is the damn fifth time doing it to me and something has to be done about it because its like the employees are wasting people time thinking you have your items to pick up to get nothing but a refund in return. I'm very dissatisfied with the layaway system they have in this store and I only come to this store because they have very nice clothes for my size and household goods but it looks like my relationship with this store will have to stop. IF I don't have money on me to shop can't go in the store because the layaway sucks for real. And I only do a layaway for 2 weeks so imagine I would of waited 60 days to receive nothing but a refund because they lost my layaway this just don't make any sense and I think the employees are stealing the layaways and the mangers don't have a care in the world then to tell you I will give you a refund and 15% off your next purchase really I want the stuff I picked out and that was put on layaway because you can't give me 15% off of that because you don't have the item no more in store. SMDH then you make a corporate complaint and they tell you someone will call you and guess what after 3 hrs of waiting I had to call the store to see if they found the layaway and the manager I spoke to says to me let me see and ask his service manager and he states to me that they refunded my money because they couldn't find the layaway and I told him that he doesn't know what he is talking about he has a open whole in his mouth for no reason at all because i'm still waiting for someone to call me back.SMDH The manager told me that he will look for it and will call me back but you can guess what they doing which is nothing they are lazy and are not looking for nothing and waiting for me to show up to the store to get my refund.He will call you back today [ Service Manager] which he never did. Once again I Called and this time I spoke to Vivian the manager from last night who never related the message to any of the managers to let them know that a layaway from missing to see if someone can find it. She ask for my name and number and also the name and phone number the layaway was done under which she should of had from the night before.So now this really shows me that nobody cares about looking for anything their end result to solve the solution is to refund the money at the end of the day. Very disappointed but once again now I have to wait until Vivian calls me back. I REALLY THINK CORPORATE SHOULD STEP IN AND HANDLE THE SITUATION ENOUGH IS ENOUGH. IF REFUND IS THE ONLY SOLUTION INREGARDS TO THEIR LAYAWAY FLAWS AND HUMAN ERRORS THEN WHY WASTE PEOPLE TIME STANDING ON A LONG ASS LINE HOPING YOU ARE ABLE TO HOLD THE ITEMS FOR SOMEONE TO COME BACK TO PICKED THEM UP.YOU ARE SUPPOSE TO BE HERE FOR THE CUSTOMERS AND MAKE US HAPPY BUT GUESS WHAT IM NOT I REALLY HAD ENOUGH. SO IF THIS STORE IS NOT MEETING THEIR NUMBERS FOR SALES THIS IS A AREA OF WHERE MOST OF YOUR PROBLEMS ARE. LAYAWAY LAYAWAY LAYAWAY read more

Came to store to pickup a laywawy..after giving my receipt to cashier to "find" my 2 items..it took 2 cashiers and one hour to found my 2 items..and when they finally appeared..no apology..just attitude..NEVER NEVER AGAIN will i go in this store read more

I had to pick up a few baby items for a family friend's baby's birthday, and I had a mixed bag of an experience. The woman at the layaway counter downstairs was dismissive and unhelpful and acted as though I was holding up her line of two people to ask a simple sizing question. The young man she called over, however, Christian, I believe it was, was very helpful despite being unable to find what I was looking for. He was gracious and apologetic and I ended up finding something else instead. I also noticed some sort of supervisor or shift lead reprimanding a stock boy for something, in earshot. This is not appropriate conduct for a supervisor. These types of coachings need to take place offstage and away from customers. Onto upstairs, where I had the pleasure of meeting Maggie, or Margaret as she is formally known. She was very energetic and helpful in my final decision of which gift to get. We enjoyed a very nice conversation and found we had lots in common. I almost never take the time to fill out the little receipt survey since I have this wonderful platform at my disposal, and they usually go right in the trash. But on this particular instance, I made sure to fill it out and give her great marks. One thing I think could use a refresher is the pitch on the store credit card. Certainly the last thing I need in my life is another one of these damned things, and when I was told I could save 10% on my purchase today, I said of course. Granted, as an adult with retail experience, I should have guessed as much was afoot, but with so many stores like Stein Mart, Dick's, FYE, etc. etc. offering savings on enrollment I figured it was some sort of rewards card. After she went through the whole application process only to yield a denial and a 5-point hit on my credit, I sort of wished I had been more alert and hadn't wasted the time, but she still provided excellent customer service and while she swore she said "credit card", I probably didn't hear. I do hope that my good feedback is passed along though, because I would definitely say she's one of the friendliest people I've met in retail in a very long time and in speaking with her about her personal life I see that she has a good heart and a genuine love for people, which I know goes oft unappreciated. Thank you Maggie for a great experience and Burlington and never give up your glowing personality! read more

Some store employees were rude and nasty. When I tried to switch lines into a lane where a manager was standing, he looked me up and down and said, "I'm closed." This is after I waited 20 minutes on the other line. When I eventually made it through the line, however, the woman that rung me up couldn't have been nicer. read more

I am just throughly disappointed with this store, and this is coming from a girl who shops at goodwill.... This is one of those stores where you walk in and get so excited from seeing such a large collection, but then closer inspection you realize how awful everything is and wind up walking out empty handed. The racks were organized terribly, and I was coming in 10 minutes after opening, so you can't even blame that on customers. Clothing marked one size when they're another and placed in the wrong sections. Literally found a pair of jeans with the crotch ripped out and another pair with the whole back pocket falling off. No, they weren't in clearance, they were among the rest of the clothes at a price of 30-40 dollars... Go to the jewelry section and every pair of earrings is missing it's match. Men's section seems decent and the shoes and handbags are okay, but overpriced. The pricing is very inconsistent here, some things are way overpriced and some are decent price. I walked out with nothing despite trying on 10 items, shoes and browsing the bags and jewelry. Bummer. read more

Lines are long...not great customer service,,however these cashiers keep the line moving..good job

Today when I came to do last minute shopping for my uncle it was very hard for me to find what i needed so Lumije helped me find what I needed so easily she was the sweetest person there so respectful loving and caring. Whe gave up her break time to help me and I appreciate it alot.. Thanks Lumije!!! read more

The employees really mess up this store, but I don't go there for them. I go for the sales!!!!! Really great prices on coats and also on baby clothes! read more

this was my go to, coat and jacket shop when it was located further down on central ave in scarsdale( nice memories).now for the past 10 years or so its now located still on central ave but in yonkers. place is big likr the old spot, and racks of coats and jackets for all sizes and gender. something that i never understood is why b. c .f does not emphasize other types of clothing and shoes , a lot of folks assume they just carry coats and jackets. the racks of clothing had too many items in the wrong place, and i lost count of the coats and other types of clothing kissing the floor. as for the workers really did not see any around if you dont count the cashiers. nice pants and shirt selection with prices as good as walmart and targets. decent shoes an sneakers selection. good deals on acessories, like socks, nightwear ,underwear, childrens clothing and home items and other useful stuff. my biggest gripe is the store is messy and no one seems to care here.the sale prices are the reason i shop here, i got two nice winter jackets, a pair of pajamas ,a robe and slippers and a college football hoodie for less then 150 bucks. the cashier was nice enough , and i was on my way out. i hope management can get it together and make changes so shopping here will be a pleasant experience . p.s. to the worker who walked by the coat on the dirty floor, please bend over and pick it up, dont be a lazy slob. thank you see you soon. read more