Customer Experience - Ross Waukegan, 1301 N. Lewis Ave To…read moreWhom It May Concern, I am writing to provide feedback regarding my recent visit to your Ross location at 1301 N. Lewis Ave, Waukegan, IL, on Sunday, January 26, 2026, approximately one hour prior to closing. Upon entering the store, I immediately noticed that the entrance area was slippery and unclean, creating a potential safety hazard. I nearly slipped in the doorway, which I found concerning, as most Ross locations I have visited typically have either a security officer or a store associate positioned at the entrance to welcome customers and maintain a safe environment. Once inside, I observed several issues impacting both safety and customer service. The store appeared disorganized, with numerous items out of place or lacking price tags. While I understand that this was during the last hour of sales, I was surprised by the lack of floor support or proactive assistance for customers. As I approached the checkout area, I noticed a significant line forming around the jewelry counter. I requested assistance from two store associates who were present but engaged in a personal conversation. When I asked them to assist a gentleman who was handling a line of more than eight customers, one associate informed me that staff members were on break. As someone with over 28 years of professional experience in customer service, leadership, and retail across multiple industries, I am aware that employee breaks are typically scheduled so as not to impact customer support or store operations. When I asked for her name and position, the associate refused to provide her name, stating only that she was a manager. Her demeanor was dismissive and unprofessional, which negatively impacted my experience and, I would argue, the overall morale and performance of the store. Eventually, another associate, who was on break and wearing her name badge, came to assist at the front, and I appreciated her effort. However, the initial interactions left a strong impression regarding the importance of staff accountability and professionalism. We are currently in a challenging economic environment, and every dollar spent by customers is meaningful. When a store does not value the hard-earned money of its clients or fails to provide the level of service customers expect, it risks losing them. Poor service can create a domino effect, ultimately impacting sales, customer loyalty, and team morale. I respectfully encourage your leadership team to reinforce policies regarding staff engagement, customer service, and floor coverage, particularly during peak or closing hours. Customers notice how staff are treated and how they conduct themselves, and these interactions directly influence repeat business. Providing the level of service one would expect as a customer is not just courteous -- it is essential to maintaining a strong, loyal client base. Thank you for taking the time to review my feedback. I hope it will be received constructively to support positive changes in staff conduct and overall customer experience at this location. Sincerely, Qiana langston

I am a huge Ross fan but good location needs some help especially with holiday season approaching…read moreit's only going to get worse. The store was a mess. Items in the wrong area and sizes. Piles of clothing and shoes all over. I feel bad for the workers because cleaning after people who don't hang things back up is yes unfortunate. I ended up finding an item but almost didn't get it because the line was backed up with only one cashier. There was another employee that could have jumped on the register to help but I guess they had other duties. Ross prices are going up so there's not even a real reason to shop there.

We saw a TikTok that made us excited to drive down from Milwaukee and try Reclectic, but it did not…read moreyield the best results. We had heard they don't have fitting rooms, so we wore leggings and tank tops so we could try on over our clothes, which there are mirrors and racks around for you to do. It is a little tricky to know what something like a dress will look like with your clothes on under. The clothes are organized by style and color, and I will say the staff is on top of everything staying clean, it's not as chaotic as similar stores. Things are mostly under the wrong size, through. What turned me off the most wasn't the selection, but the fact that they are charging $30-$40 for items with giant holes or that are covered in stains. I would say 70%+ of the items were damaged, a lot of it irreparable. Even if a dress was originally $200 and you're selling it for $40, it's not a deal if the zipper is broken, there is ink splattered all over it, or there is a hole the size of my head in it. It was just a little disappointing to get excited about something and then find something was wrong with it with almost every item I selected.

There are so many items so be prepared for an arm work out. for some of these clothings being…read moresecondhand, they are very overpriced and sometimes not the best condition (ex. make up marks, stains, broken). However, if you treat it like a thrift store and really dive in, you can find some good deals. I really wish there was a dressing room to actually see how the clothes fit and look without layering it on top of your clothes (WEAR THIN CLOTHES LIKE A TANK TOP & SHORTS/LEGGINGS). Throughout the store there wasn't that many employees outside of the cashiers so there is not much to say about the service outside of check out which went smoothly.

Enjoyable shopping experience!…read more I like to browse this Rack location when I'm in the area. They have a nice selection and the environment is clean and organized. I am a big fan of their ladies' casual dresses and my husband likes their selection of dress shirts. We have found a couple good value options and consistent availability, which is nice when you need something and don't have days to shop for it. The staff is always friendly and helpful also! If you're in the area, I recommend giving this Nordstrom Rack a try!

I think this store is fairly new, or at least it looks like it. When I stopped in there was not a…read morelot of folks here so it was a quiet, calm shopping experience rather than when it can feel a bit more frenzied in these stores. They had a fairly large selection of shoes for women with enormous feet (me) when I stopped in, and I ended up buying a couple pair. I was really surprised to find a pair of ankle boots on clearance for $17-18--if only they had fit! Lots of what they had (at this time anyway) were heels or wedges which I don't mess with but I found a couple pairs of work-appropriate flats that I could also wear fairly comfortably with a dress if I want. I haven't seen Clarks in Nordstrom Rack in some time, which is a bummer since they're my favorites (so comfy!!), but I'll keep looking. Lots of parking here since it's part of a shopping center.

Over all great selection if you have average feet not super wide feet. The machine they use to…read moremeasure feet is very accurate according to other sources (Google "shoe size chart") Though I couldn't find something for my feet the employee that was there was very nice and had 0 attitude what so ever. 200% of 100% possible

Red Wing not what they used to be. (Good old China) So after going to the Licensed Podiatrist he…read morefound there was a defect in my red wing and said a good boot company as we both thought Red Wing was would honor a warranty. Not so, at the store the guy said he felt nothing wrong, after he saw the boot was over a year old (out of warranty) then Oh ya I feel it now. He never said anything about the sole or leather being used up. I told him I rarely ware the same boots in a row. I rotate many pair and have a different rotation in winter (insulated). All I got was ATTITUDE I would have liked a sorry, after all I had been buying boots here for over ten years. Check out GOOGLE for red wing made in the USA. Most guys I work with have moved on to THOROGOOD BOOTS check them out (made in the USA) nobody outsources to CHINA for a better product. If you have to buy red wing check out Cutter Workwear in Mundelein they discount their Red Wings (great people).

I don't know who answers the phone but dude is an asshole. I called trying to inquire Information…read moreon the location. Here's how the convo went "Thanks for calling horsefeathers " " Hello! How are you today? " Do you have a question? " Yes, hello? Can you hear me? " I said do you have a question? Yes I did have questions u fucking asshole but you ignored the two that I asked. phone service should be better and asking someone how their day was doesn't need to be met with such rudeness

After reading several reviews, I realize that I would very much like to come to this store, I work…read morein a store myself & I get tired of the public nagging about rules & regulations, People have no respect for other people's businesses, I really dislike when people come in the store w/their children & let them run around destroying the place, honestly I myself, If I had my own store would have the same rules, as far as wearing a mask, Is it really going to kill you people to put a mask on.? 'Many people have died due to covid, I personally know 4 people who have died.,' One person that you complainers can look up.,' His name was Ken Harvey a retired Waukegan firefighter.,' Like I said, It does not kill you people to wear a mask, It kills others because you won't wear a mask.,' After reading all these complaints, I LOVE this store & will definitely shop there. "MASK DON"T KILL" "PEOPLE WHO DON"T WEAR THEM DO"

Ray is so great!!! Wow has amazing deals. I just love listing to his videos every week. There…read moreis no other store like it. Ray is so professional and helpful. He remembers your name. And always has a smile. You have to go see his stuff. I look for fats to shopping there every week. Kris w and sky.

So I saw this place pop up in my FB feed somehow and was curious and decided to check it out on one…read moreof the $1 Wednesday days. Everything is $1 in the bins and there's a VIP section where everything was $20 which had some furniture and appliances. Some of the bins were still labeled $3 which was confusing but I think they were actually $1. I left with and armful of things and paid ~$9. Some things were well worth the $1, some were not. Apparently on the different days they charge a different price and have more valuable merchandise out. They have a no opening box rule but I don't think anyone abides by it because it seemed like they also had a no return rule. They have a limited amount of shopping carts available, it does get pretty packed and is difficult to move around especially with a shopping cart. I definitely saw people working in teams to load up their carts. The line gets pretty long too and sort of snakes through the bins so I sort of did a walkthrough and picked up some stuff and then waited in line and also did some more deep diving while waiting (would have been helpful to have someone in line while another did the diving). Was it worth the 40 minute drive? No, definitely not. Maybe if you're looking for the more expensive electronics, come on one of the pricier days, and from what I've read come super early then maybe. Definitely don't come if you hate crowds.

I'm from Cali and came out here to see my daughter graduate from boot camp (US Navy). We saw this…read morestore after eating at Buffalo Wild Wings & made a quick stop to check out the clothes. I was very impressed with their cute clothes and prices!!! I bought two dresses and several undergarments for only $45!!! The clothes quality was that of a Forever 21 or a Wet Seal... My daughter also loved it.

Ladies in there very unprofessional on date November 6 2016 around 2:15pm. They kept talking bad…read morethings about people in front of everyone. They don't do a good job at whispering. They judge everyone. I would come more often but with all that bad energy in the air I will never come back.