I have been a very regular customer and I have always been treated like a piece of u know what! Especially the cashier team has been extra rude and not very welcoming. One specific employee told me that I take to long shopping and I am always difficult and insisting that I was being dishonest. I have tried to make several returns to exchange for either the right size or something else that didn't have any defects. I would say Everytime I have checked out, I have left with me feeling embarrassed or insulted, my issues have never been resolved professionally or resolved at all and I don't feel like I am even wanted back at all. I swear, I can take a few videos without anyone knowing I am recording my shopping experience either, but I would really like to prove my accusations and make sure I have substantial proof to let you know I have been dealing with some of the rudest employees. It has made me decide to go to Ross or Marshalls from now on and I spent at least $200-$350 a month. Now add that up, somewhere around $3,600 a year on average and I was only one customer. Just imagine 10, 100 or a 1,000, that is not good business and this is why I believe that every single customer matters or you will suffer tremendous number drop in sales every year! Please understand that I am not trying to bash your business but only trying to let the proper Management position or sales rep aware of the situation and it is worth looking into or addressing the problem..... Thx, Donnie Wiseman Was a great customer read more

This location is open til 10 so that is convient the security and staff are on it and they always have a plethera of merchandise!!! read more

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Store manager is incapable of handling simple task and keeping the store clean & organized. If it ever looks clean and organized thats only because corporate is present at the location or will be present sometime during that week, other than that the only thing the manager is good at is sitting on her ass and eating all day expecting things to get done. Also bathrooms are NEVER closed they just don't want anyone to use them. They put "out of order" signs up on both female & male restrooms and take them down when corporate is present. Burlington needs to remove the store manager in charge of this store and replace them with someone who actually shows daily improvement of the stores production & organization. Where's the pride & value in the work ethic? But when you claim to be the "best" I guess sometimes people get too comfortable and lose their touch. Sometimes you have to let people know that their not important as they think they are and don't work as hard as they think they do, but sometimes you have to just sit back and watch a clown be a clown. They'll know who wrote this (; read more

I came to Burlington. It is 334. I walk in. I'm looking at earrings. I dropped something out of my purse and the security guard comes up and kicks me out embarrasses me, and when I didn't have anything, I didn't tell me why I didn't say anything you know if that's not being discriminated against I don't know what it is. It was completely uncalled for I don't fucking steal. I have plenty of money I own my own business, but who do you call? How do you get those assholes in trouble they shouldn't be able to do that to people pick and choose you can come in. It's probably cause I'm white and he was black. read more

The store isn't open until 11. The doors are locked and no one is let in past 10:30. I wanted to shop here for the option of being open late. read more

this is the 3rd time i come atleast 10-12 min before closing time @11pm and it's already closed i got here 10:48pm and i just needed to get a belt for work tmrw and it's already closed. 10 min is definitely enough time to go in and out for 1 belt , if store does not close @11pm and closes earlier than that then change your hours. it's super annoying having to drive 15min away to not be let in before store should still BE OPEN read more

Burlington - Men's Clothing Near Me - Phoenix, Arizona

This location is a last resort.. customer service is very substandard and management is not in tuned with the flow of customers. As I stand in a line of at least 20-30 customers deep there are only 2 cashiers and people are laying purchases down and walking out! The manager finally opened a register very reluctantly! As a customer service person myself of 31years, I realize there are circumstances as to why they could be short staffed, however business is business and this location is not managed well. I do commend the ladies that were trudging through the line with a smile/patience. read more

Always extremely slow in checking out the customers even when there's only two in the line, I've waited over 30 minutes when the person they're ringing up has under ten items. I've worked in retail before and I get lines can be constant and it takes a while, but I've seen the same employees take forever on purpose and meanwhile customers are waiting forever for something that realistically shouldn't take that long. Only worth shopping here if you find a really good deal tbh, and selection is okay but quality for clothes is not the best. read more

I would recommend adding more workers to increase speed of checkout....................................................

The new Arcadia Crossing location in Phoenix is in the old Ultimate Electronics store. The new location is very impressive. The store inventory is not as heavy as the two other locations, however the store is neat and well stocked. There is something for everyone (men, women, girls, boys, toddler and infants). There is a baby depot department for the young ones. It is easy to walk around the store because the aisles are neat and organized. Dress sizes are in order to find your selection with no problems. There is plenty of cashier help to avoid the long lines. This location is smaller then AZ Mills but it is a perfect fit for the area as this area needed a department store. Price point is perfect to gather name brand shoes, clothes and other items to fit all budgets. The customer service is impressive. I was very happy with the level of customer service from the floor staff who greeted me and made me feel welcome. There is plenty of parking because this is location is near a shopping center that includes a Costco, Fry's Grocery Store, Target and Ross. read more

James loftin store manager and staff very disrespectful! They closed the store at 11pm when the website states they close at 12! When i asked him why they closed early he stated they were short staff as he walks out the store with 4 employees! Very unprofessional, i will be contacting the cooperate office to escalate this issue as it is inconvenient for costumers by providing false information. Location 4525 E Thomas rd, phoenix AZ 85018 read more

Cashiers are HORRIBLE , miserable and rude !! The girl at the first register , brown hair , Large Type girl , was so incredibly rude that after she took her time and hastily rang up all my items , and looking like she was ready to punch someone , she bagged it all up ever slowly and told me my total not making eye contact still and at this point not one word from her mouth , she said your total is $151.68, my first and only words were because you are so rude I am going over to target next door and giving THem this 150 dollars !!! She said ok move your cart so I can get the next customer and I looked at her and said ' no '. And my son and I left. We will certainly never shop cheap Burlington again. Their clothes are awful and look like they all belong in a dollar store !! Customer service is beyond bad and they don't even have dressing rooms any longer !!! I foresee them going out of business by 2025. read more

This Burlington won't get too many stars because of the messy organization and it needs a good cleaning. On the other hand, employees here are really helpful and nice. But someone should be putting items back where they belong and clean up messes from clothes on the floor and mishandled makeup. Every time I have gone in here, I have found at least one item that was a gem. The last time was a makeup brush case, this time I found my perfect size in Tom's slip on shoes for $17.99 (I paid $50. at another retailer). So, it's an ok store, but, clean up in every aisle! Please! read more

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Burlington always has interesting home goods you don't see other places. Especially around the holidays. I find great deals on linens there and also lotion, soap, and body wash. Clothing can be hit or miss but you have to go in there expecting to dig a little. read more

The staff that work here are better than other locations. They assist you with everything if you ask...they are a great group of people. The coat selection was a little off but they did have some nice suit selection as very good prices! read more

I've worked at Burlington for a while now. Working with the best bosses ever. Tracy and Steven always make sure you feel comfortable and like we are a big family. Never had Bosses like these two ever. I would recommend anyone that wants the best job to work at this Burlington. This store got the best of everything. The co-workers are the best. You meet new people and feel like you guys have been friends for a while. Great teamwork. So far the best story I have ever worked on with amazing people. God bless everyone. Thank you Tracy and Steven for always being the best bosses. You two deserve the best in life. read more

I guess I'm accustomed to the very large Burlington in Vegas. This location had a very small selection of suits. Overall, the store felt very small to me. The Vegas store is at least 3 times larger than this one and I left disappointed. I was able to find a few dress shirts, but left empty handed without a suit or tie. On the plus side, this store was very well kept and clean. Return Factor - 50% read more

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The merchandise looks like it's on it's final stop before the swap meet. Stopped here as I moved further into the Arcadia neighborhood and it had been forever since I had set foot in a Burlington store. The store was clean but the merchandise was nothing short of garbage. Men's coat and suit coat selections were horrible and home good section was pathetic. I left this place in ten minutes. You're better off at Ross read more

Burlington Coat Factory is now open in the Arcadia area and just in time for the holidays! It boasts all the usual BCF offerings like clothing, shoes, home goods/decor and baby gear. The store is clean and bright --- for now. I hope this location is able to maintain a clean, neat environment which is lacking in some of their other locations. read more

Burlington - Men's Clothing Near Me - Phoenix, Arizona

I'll keep it short. These geniuses left the security tag on a shirt I needed on short notice. They're closed now. They also crossed the buttons when they put the sec tag on the shirt. The good thing is that I learned how to remove them! read more

The store's selection of men's casual wear was just okay. But the customer service that KARA provided SUCKED! :( No "hello" , " can I help you", as a matter of fact, she only spoke to say the required, "can I have your phone number in case of return. " Never smiling or anything. I am never returning to that store again read more

This the worst Burlington, it's hardly ever busy but you can stand in line for about 15 to 30 minutes. I don't know why I keep coming back to this store. They don't greet you at the register and look at you like you're an inconvenience to them. Ervalinda was my cashier, stone faced the whole time. Only 2 registers open, but she purposely took her time in between each customer. I doubt any changes will occur, this is why I limit my spending and walk a few stores down to the Ross. Maybe the employees should train at Ross. read more

This Burlington coat factory really irks me. I have come here with my boyfriend on multiple occasions to purchase lots of clothes and shoes. Their customer service here is the worst I have ever encountered. So bad that I have had to call the manager to complain. If you need to return something the "manager" Danny will pick at your item like its a piece of garbage and point out its imperfections that he assumes you caused before he will accept your return. Why not just make everything final sale instead of making a simple return something bigger than it really needs to be. Although I don't really care for Burlington coat factory I would recommend going to the new location on indian bend. That store is immaculate and the employees have their shit together. read more

I went here searching for work shirts and left with kitchen organizing accessories, a soft fleece blanket, and puppy pads instead. Sometimes I find hidden gems (winter coats, gifts, etc), while other times nothing at all. The store is VERY disorganized in all of the clothing sections. I was looking at the clearance items by the shoes and it was really messy and gross. Someone put some type of make-up in one of the purses and it was smeared everywhere. It made me wonder how often the employees scan the store to try and remove damaged items and reorganize the shelves. Though for how large of a store it is I imagine there is not enough staff to keep up with all the items. Bottom line: I do enjoy shopping here because at times I find amazing items. Lately however I feel that the store is lacking even more so in organization. The cashiers are hit or miss with bring friendly. Sometimes nice, other times blah. I will shop here a few more times before trying another location if they don't clean it up! read more

It is what it is....an off-price retailer of outerwear in the desert. Good prices for mediocre goods. I'd go to Ross first folks! read more

This is a new store in my favorite local shopping mall so I had high hopes. Annoying: The clothes racks are all over filled and hard to browse through without two free hands. I broke a few coat hangers trying to push clothes apart. The clothes selection is not really my style. I find a lot more next door at Ross. Customer service? None- not one person came up to me in the entire two hours I shopped. Fitting room experience- (Me with a cart filled with clothes)- "How many items can I bring in?" Employee- "I don't know. I think 9?" (Well could you find out?!) After trying on the first nine items and showing the fitting room employee that the rest were all bathing suits, she didn't say a word. I grabbed the handfull of bathing suits and soon discovered that the top and bottoms are connected with security tags so you can't try them on!!! What????? I was getting really frustrated because there was NO air in the fitting room and it was hot!! I tried on a few bathing suit tops with the stupid bottoms and tags hanging from them and then tried on the bottoms with the tops and tags hanging. I have NEVER experienced this nonsense in all my shopping. When I walked out of the fitting room and handed the four young employees, who were just standing there, my unwanted bathing suits, I told them I couldn't even try them on. One girl said, "You have to ask one of us for the key to take off the tags." NOW you tell me??!! Overall this was NOT a good first shopping experience. read more

My grandma LOVES Burlington so I popped in here to buy her a gift card and actually ended getting some other fun things for more people on my Christmas list! They have a great variety of home decor, kitchen tools and gadgets that make great stocking stuffers, in addition to dog toys and accessories. It reminds me of Ross - a place where you can score something for everyone at great deals. They have a really impressive baby section as well! Their women's clothing isn't that impressive in my opinion, but that is just my taste. If you like discounted goods, come to Burlington, there is something for everyone! It definitely isn't a glamorous spot but I can guarantee that you won't leave empty handed. read more

I love the products but need more organization in keeping the store clean and organized. Women wallets were all mess up and I really wanted to buy one so I was organizing for a-bit because I wanted to find what I was looking for and thank goodness I found it . I'm a supervisor from a store kinda like this but smaller and yeah customers make a mess but we as the associates we need to keep the store organized for the customers to find what they looking for. read more

Overall im satisfied with how kind the staff are and how clean this place is compared to Ross but why is there 8 registers but only always have 1 or 2 open? What is this, Wal-Mart? read more

I'm very dissapointed to report how unsatisfied I was with this store! With Burlington being a store that my family has shopped at for years,I grew up with my mother and grandmother taking me there as a child as well. So my expectations were high! I was excited to finally get to shop at this store as it was new to me because I just moved into the neighborhood! When I entered the store no one greeted me although there were several associates standing there, they were busy talking amongst themselves to even bother with me. So I just ignored it and continued to shop. I was shopping for my sister's bridal party, so I needed some last minute cute gifts to add to their gift bags. It took a while 15 minutes until someone finally approached me, and it didn't seem like a typical friendly"how are you doing can I help you find anything" approach. It felt more like a "I'm watching you to see if your trying to steal anything" approach. It just didn't feel warm and friendly like normal. The woman by the name of Mira (who now come to find out was a supervisor) just kept following me every isle and even into the dressing room and I over heard her say to another associate to 'keep an eye on me". That was it, I felt disrespected, uncomfortable, embarrassed and at that point I just wanted to leave! So I didn't even bother putting my basket away I was so mad, but I got my purse and left! On my way out I noticed Mira was now standing by the doors with à loss prevention person. So I stopped and commented that I was new to the area and was excited to shop there but that she made it so uncomfortable for me that i probably wouldn't return! All Mira said was "ok have a nice day!". That made me feel even worse so again unfortunately this time was a real bad experience for me and I hope they'll at least take it into consideration to not judge and treat everyone with respect! read more

This Burlington was one of the best ones I'd been to in awhile. There were great clearance finds and a pretty decent apparel and bags selection. They were well stocked - I'd recommend. read more

It's not fancy. But when it's 12/24 and you are running low on stocking stuffers, this is the place to be. Before they opened I would run to that fiasco of a Marshalls on 20th & Camelback (Parking hell!). I'm happy Burlington is in Arcadia now because they have a full stock of the different sorts of Jelly Bellys and whatever odd-sort candies and jerky I like to stuff stockings with. This year, I bought a bag of bacon jerky. It was kinda gross, but it was definitely worth trying. I also ended up with a beautiful wool coat, some dress shirts for the hubby and my dad, and a few cute knickknacks for mom. The cashier was super nice too. I love that I didn't have to spend 40 minutes looking for a parking spot, I ran in and ran back out within 30 minutes. That's efficient shopping! read more

This place sucks... a lot. Feel like they haven't gotten ANY new clothes since 2010. And the speed at which the cashiers work is almost unfathomably slow.. I've been in this line for 25 minutes and I just wanted one shirt :( also it's not even that busy and there are 4 cashiers working read more

Did you know they are more than great coats? This store had a lot of selection and variety. I found very cute clothes, coats, shoes, and housewares. I bought a coat and a blouse for work. Very excited by the variety and can't wait to go back and browse. read more

This is usually one of my favorite stores. I went to this location only to kill time while my car was being worked on down the street. I was very unhappy though with the condition of the store. It is messy, the inventory is not great and it just does not feel clean. Try the Mesa Riverview store for a better experience. read more

Pissed!! I just went into this store and was told without a receipt I couldn't do an exchange .... ummm what? Why not? Everywhere else will let you do that. So I just went on their website and it's says and I quote "non-receipts returns, accompanied by a photo ID and returns after 60 days will receive a gift card for the lowest selling price" Are you kidding me!???? Learn your policies folks!!! U only work for the company!!!! And may I add this was the manager on duty that told me this!!!!! What a joke! She's a Moron. Won't be stepping foot in that store again!!!!!! read more

DISAPPOINTING RUDE AND SAD On my visit today shortly after the store opened, I found the store extremely dirty and items were opened, used and put back out for sale then called a "clearance item" I came across two exact same items with no price on either of hem so them I took them up to the checkout only to have to wait several minutes for Ashely to search her register for the brand or item which she couldn't find. THEN she called someone on the headset only for this person to confirm that she couldn't find the item. But brought up a totally different set. Finally, Ashley called this VERRRRRY FLAMBOYANT RUDE guy I believed was named Earnest (Jeff) to tell me that they were giving me a "deal" by comparing a similar product. He said "this isn't a swap meet. " Floored and disappointed, I asked how it is a "deal" if they don't know what the original price is. He said all he has to do is "damage it out send it back and get full credit from his vendors" I inquisitively asked well why wouldnt you just do that rather than putting out used missing damaged or unpriced items....to which he said that's just how it is. I asked if he would honor the 10-15% off damaged/opened items to which he said no I'll send it back to get full credit. I asked if he was willing to lose a long time consistent customer over 40 cents he shrugged his shoulders and said yes as he walked away. Since this is the company culture I , my family, company non profit or coworkers will ever patronize again. Not only this one but any Burlington Coat Factory. Disappointed and hurt!! Never Again !!! read more

I was just kicked out of the dressing room because it is store policy that carts are not allowed. I was shopping with my toddler and the cart contained him. The girl told me to take him out of the cart, but the doors have a high enough clearance that he can crawl under. You'd think the family dressing room would be an option, but it was locked... With no one inside. Thanks for making a reasonable exception to your rules BCF, and for creating a shopping experience that does not accommodate. Was a loyal customer. Not anymore. read more

It was nice to see something open in the storefront that has been vacant for years, but the store was so disappointing. We went twice since it opened and didn't even feel tempted by anything in the whole store. read more

This is where I go to get the best deals on Men's clothes compared to anywhere else in the valley. Better then Ross, better then TJ Maxx, better then Last Chance. Hands down, you will find good men's clothing here of all sizes for a descent price, I am a big guy I wear 3x shirts, and they have a pretty good selection here, I always walk out finding what I need. I also have purchased allot of other items here that you will not find cheaper any where else period. I come here at least once a month, every time I wish I had more money to spend the deals cant be beat...and they have lay a way...Seriously Lay a Way! So cool. The store is clean and the staff always seems friendly and helpful. Now if I could just taser all the little hood rat kids running around this place would get 5 stars, but apparently they frown upon tasing children that are not yours in this establishment...don't ask me how I know I just know. read more