Better quality tennis shoes then Ross. This particular location is better then the rest of the locations when it comes to clothing , as they have more options available then the rest of the stores. Their shoes are not the thin quality ones , as seen at Ross or any other locations of Butlimgton Coat Factory. They feature great prices on their items. I do not particularly care for their choices of face products , as Ross is definitely better at providing good skin care products then Burlington. All of the other locations are different in their own way , but this location is more worth it to go shop at. P read more

Subject: Formal Complaint Regarding Hiring Process and Store Management - North Las Vegas, NV Store Dear Talent Acquisition Team and Human Resources, I am writing to formally express my concerns regarding my recent experience with the hiring process at your Burlington store located at 2189 W. Craig Road, North Las Vegas, NV 89032. I believe the issues I experienced warrant review by Corporate Human Resources because they involve inconsistent hiring practices, poor communication, unprofessional management conduct, customer service concerns, and potential compliance issues related to equal employment opportunity and disability accommodations. I am a protected disabled female veteran who applied for the Retail Shortage Control - Part-Time position. On January 29, 2026, I attended a group interview conducted by Ron. At the conclusion of the interview, all candidates were informed that we would receive an email with the hiring decision by the end of the business day. I never received any notification regarding the outcome of my interview. Beginning July 1, 2026, I made numerous attempts to follow up on my application. I was repeatedly told that the individual I needed to speak with was unavailable. On July 2, I was informed that he was in a meeting, then at lunch, and later that he had already left for the day. On July 3, I was placed on hold several times and was repeatedly told it would only be a few more minutes before someone spoke with me. After remaining on hold for 1 hour and 16 minutes, I drove to the store to request assistance in person. When I arrived, I requested to speak with the manager on duty, Deb. I was informed that she would not speak with me. While shopping and completing a purchase, I remained on hold for an additional 35 minutes before finally ending the call. Regardless of the hiring outcome, I found this level of customer service to be unacceptable. Later, I was contacted by Alison and scheduled for two additional interviews on July 9, 2026, at 11:00 a.m. and 11:30 a.m. for the Retail Sales Associate and Retail Stocking Associate positions. Prior to those interviews, I again called the store to inquire about the status of my original application and spoke with Melanie, who was courteous and advised me that I would receive an update by the end of the day. Instead, I received an email stating: "Hi Caroline, it's Allison with Burlington Stores. We are sorry to learn that you are no longer interested in an opportunity with Burlington. We wish you all the best in your job search." This email was confusing because I had never withdrawn my application or indicated that I was no longer interested in employment with Burlington. Shortly afterward, I received notification that my 11:00 a.m. interview had been cancelled. I immediately called the store and spoke with Cindy, who was professional and courteous. She explained that she did not have access to the interview schedule and that no one was available to assist her. She suggested that I still arrive for my 11:30 a.m. interview. While driving to the store, I received another email cancelling that interview as well. I called the store once more and was transferred to Deborah. During that conversation, she informed me that I had not been selected for the original position because I was "not qualified." I attempted to explain the repeated scheduling issues, conflicting emails, and the fact that Burlington's website continued to advertise the same open positions while I was simultaneously receiving invitations to reschedule interviews. Rather than addressing my concerns, Deborah repeatedly interrupted me, raised her voice, stated that all positions had been filled, instructed me to "check my spam," and ultimately told me that I was not wanted on the Burlington team. Because the conversation had become unproductive and increasingly unprofessional, I ended the call. Based on these events, I cannot determine whether my treatment was influenced by my age, gender, disability, veteran status, or another factor. However, as a protected disabled veteran, I believe the circumstances warrant review to ensure Burlington's hiring practices comply with the Americans with Disabilities Act (ADA), Equal Employment Opportunity (EEO) requirements, and Burlington's own employment policies. As of the date of this letter, I continue to receive multiple automated emails inviting me to reschedule interviews despite being told that all positions have been filled and that I was no longer being considered. This inconsistent communication has created unnecessary confusion and suggests significant issues within the hiring process. I have attempted to resolve these concerns by telephone but have been unable to reach anyone at the corporate level. Therefore, I am submitting this complaint in both written and electronic form in the hope that it will receive appropriate review. I have been a loyal Burlington customer for more than 25 years and read more

Stay away. This Burlington's location is horribly managed. There were only 2 cashiers and a line wrapping almost the entire width of the store. It looked like Black Friday on an early Friday night in the middle of May! What? There was no special sale or occasion. I was making a quick stop to buy low cost but good quality socks and was waiting almost an hour in line. It barely moved! I left and went across the street to Ross. Better selection and self checkout. I was in/out in 5 minutes. Huge difference. I later told my aunt and she told me I should've asked cause she experienced the same! Stay away, go to Ross. read more

It's crazy to use the restroom. Literally walked all the way to the back of the store just to be told by one of the store associates to go back to the front and ask the security guy. Why is the restroom under lock and key? It's weird to ask the restroom. At least put the restroom near your fitting rooms. That way someone's always there. read more

Burlington - Department Stores Near Me - North Las Vegas, Nevada

I love Burlingtons but this location is the worst one yet. Since it first opened there is never a time when the line isn't ridiculously long with 30+ people waiting. It's usually 4 cashiers but only 2 are working while the others are either talking or folding up go backs. The line wait is never anywhere under 30mins. Every single time... Workers always walking around not doing anything. The owner or manager really needs to do something about this. read more

Burlington - The line is usually like this or longer. - Department Stores Near Me - North Las Vegas, Nevada

I am done with Burlington! 1) The fitting rooms are closed. It's June 2023, why are fitting rooms still closed!? Everywhere else is open. 2) The bathrooms are now closed to the public. Nothing worse then shopping with your children, and your kid starts complaining with urgency to use the restroom after you have been shopping for an hour. Then have to leave the store and everything you spent an hour looking for behind. Ugh! 3) 1 maybe 2 cashiers for a line of 20+ people. Yea it's happened, way more times then I can count. I am never coming back. This stores management should be ashamed. It's obvious you are cutting staff down to save money for your own wallets. You dont care about customers satisfaction. read more

What is wrong with these store managers. 2 registers open on a Sunday afternoon with 50 people in line. Shame on these corporations

HOURS ARE WRONG! It says till 11 pm and they were closed at 10:30. FALSE and needs to be fixed.

Love this store. Has all those name brands you love but at the prices you love even more! This Burlington for the most part is very much organized and any time I have shopped here I can always find someone here to help. I shop for household - clothing - beauty supplies- they even have pet supplies at this store. Love Burlington. read more

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This location has the WORST customer service I have ever experienced. At checkout, 4 employees were at the registers but only 2 were checking out customers. The other 2 stood there ignoring the long line and sorted through clothes that needed to be put back. 5 different potential customers left their items in line and left. I waited in line for 20 mins, before I went to go look for a manager. I found a gentleman working. When I asked him if there is someone that can help, he was rude, dismissive and just walked off. Maybe the employees wouldn't have to put so much stuff back if they actually valued the customers. I left the store without buying my items as well, and I will never be back. read more

It's like a better version of Ross and DD's, the store was fairly clean and organized. I was greeted when I walked in, they have each area labeled above head was easy to navigating through the store. I just needed to grab dress shoes for my little girl super quickly I found a few shoes that were decent and her size which felt like my lucky day. Prices were very good too. The only complaint is that they had a huge line to check out with only two cashiers I ended up waiting about 15-17 minutes just to check out. read more

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I found a lot of pretty cute stuff at this location . The lines went pretty fast will I definitely will be back to go shopping. It's one Stop shop for name brand clothes, home decor, pet supplies,bathroom and hair products, purses etc. I always leave here finding more than than I expected. read more

Walked in to this Burlington and the loss prevention d{o}uche was PERSONALLY insulted when I didn't respond to him as he said hello to me.. he proceeded to follow me until I asked for a manager, and then he yelled at me. I asked him if he was okay, and he said he wasn't. Once a manager came, she had no idea what she was doing because she was very young and inexperienced, sad to say. Ultimately, she told me that she did not know both sides to the story so essentially she wasn't going to do anything. She probably shouldn't be put in a managerial position as she seems to not be able to comprehend basic reports from potential patrons. She should work in a position where she is not responsible for any sort of decision making on a businesses behalf. Also, I think she may have been on something, who knows.. she just didn't seem to be able to compute reality. She also didn't seem concerned about my experience nor with the fact that the loss prevention associate said he was not okay. Those both seem like serious and logical complaints to me. She was just happy as pie with allowing someone, that greets patrons as they enter into the business in an asinine and aggressive way, to continue about their work shift. This store not only lost out on my money, but moving forward, I will NEVER visit another Burlington again. And by the way, this was the first time that I have ever been to a Burlington. I heavily recommend that you do not ever visit this store unless you would like to get verbally assaulted by the loss prevention employee serving his time in the dark corners of the store. I will be following up with the store and speaking with higher managerial authority in the next coming days to report not only the loss prevention associate, but also the "manager" associate. This type of behavior is not acceptable from people who claim a check that they do not earn. The amount of money I would've spent in there today ultimately would have helped line their pockets as I would've been a paying customer for the company that pays them a check for their livelihood. I will make sure to report this incident as high as I need to, until I find a honorable Burlington associate who is willing to truly resolve this issue. read more

I'm giving 2 stars. The single cashier managing an insane line was awesome. Also the theft prevention guy and front door associate were friendly, professional and helpful. So that is what the stars are for. Now before anything fire the damn store manager. How do you not allow access to the bathrooms when the line is backed up to Arizona? If you are going to do that the line needs to move fast meanig get that young lady some help. It is utterly insane having one cashier. Again great staff but fire the store manager and give the floor staff a raise as I'm sure they were catching hell all day. read more

Value and selection are awesome. Service is awful. The last time I was here I waited in line for over 40 minutes. I am currently in line with my timer running and it's at 33 minutes. Considering there is ONLY ONE CASHIER and still 10 people in front of me, I anticipate it taking over an hour to check out. This is absolutely ridiculous. read more

Burlington - Timer for how long I've been in line - Department Stores Near Me - North Las Vegas, Nevada

Long checkout lines. Store is a mess, things everywhere. It's barely noon. Seems like they didn't bother straightening the store last night.. read more

Burlington - Department Stores Near Me - North Las Vegas, Nevada

Their bathroom is closed to paying customers, employees only! How the hell can you run a business like this?? A paying customer SHOULD have access to the bathroom. I saw from other reviews closed fitting rooms too?? Horrible management if you are that scared of a fake pandemic wrap yourself in cellaphane and stay home! and dont forget your 3 masks while you are at home all alone! The lack of oxygen has gone to peoples brains! read more

I would like to give Zero stars. Dressing room closed. Could not try on anything. Stood in line for an hour to check out. 8 or 9 registers and only two checkers. Even the checker complained to us that this is how it always is. Got home and my pants were too tight but will never go back. I will just eat the $70 dollars rather than wait that long again. read more

30+ people waiting to pay and there was only 1 cashier working. They have a lot of business to afford to hire more people. I guess they are still trying to use the covid excuse as even the bathrooms are closed to the public. read more

Had some time to so some shopping and my kids needed to use the bathroom. Doors need a code to go in. Asked one of the employees and she said both bathrooms were out of service. read more

the staff was very friendly. I couldn't find what I needed so a lady by the name of Juana helped me. she was very friendly.

Web page won't load refuse to have to go to store to look if I can't find what I'm looking for on line

I think that if the company invested on customer service training and to have the store floors clean this would be a great store. Cashiers should at least try to smile. She was mad with us when we were trying to pay. Also, the last time before today that I went to this store there was a security pin (the ones they take out of the clothes) that got stuck on my shoe but it didn't reach my foot thanks God cause I was wearing chunky shoes, I did let the person by the door know about that incident. I hope you guys do something about these two issues floors clean and better customer service. Also, I thought you guys closed at 11pm from Monday to Saturday, but I guess I was wrong cause today they closed at 10pm. read more

I was disrespected at Burlington today. 1/10/25. While I was there I found some sweats that I liked. Went to pay for them and was treated like a common criminal. I went to pay for my stuff and the guy at the register goes and gets the manager. The manager comes over and tells me we can't take my money. I had paid with a 100 dollar bill. They acted as if I had made a counterfeit. When I stated I just got this from the bank which I did and pulled out 4 more 100 dollar bills. They wanted to take my money then. Because I am black I am now a theif. I have a good job. To be disrespected like that is unforgivable. I watched a lady 2 registers down pay with a 100 dollar bill as well. Nobody went and got a manager. But to be honest. She wasn't a 6ft black man like myself. So that was the difference. I have stopped thiefs at the door when my girlfriend was a manager at that Burlington. So to be treated that way is very upsetting. I will make sure everyone see this. ​ read more

Good selection, but a little messy and unorganized. Mercy. 30 people in line and 4 check lanes open. read more

Burlington - Please hire people. - Department Stores Near Me - North Las Vegas, Nevada

Went in at 9a to purchase a few items. They only had 1 cashier who obviously didn't know what she was doing. Line was backing up and no one called for back up cashiers. I ended up walking out the store without purchasing anything.... read more

the worse store i have been too, waited in line for over 50 minutes, the way they hire the slowest people everything needs to be upgrade bathrooms for employee only? what the hell have i came into, worse store yet!! read more

After todays visit, and I horrible visit last week at a different (rainbow/lake mead) I very highly doubt I will ever shop at Burlington ever again. I was returning an item I had bought at the rainbow/lake mead location that had a broken seal (hair product). That's unsafe & of course wouldn't use it. I walked in to this store about a half hour after opening. The front door had a barricade stopping people from entering. There was no security person or store employee standing there to let anyone in. I helped myself to the rope & went to get in line for the return. There was approximately 10 people in front of me. I tried to peak over the line barricade & cod see 2 lights on at the registers. Well, after 15 minutes I got around the corner of the line to see 2 lights on but one cashier. Are you kidding me? By this time there were more people in line behind me. I stood in line for at least 30 minutes to return one item. And that poor cashier. Well no, I take that back. She wasn't even nice. She didn't greet me or apologize for the ridiculous wait time & by that point, I wad pissed & had to bite my tongue not to complain. When I made my return, which was purchased using my debit, she handed me cash back. I said no I want it back on my card. Oh no, we can't do that since it was debit. AYFKM? This is 2023 & they can't put my purchase return back to my debit? Today sealed Burlington's fate after my horrible experience the previous week at the other location (yes, I left a Yelp review for that too). I love Ross & never ever in all my years have had any issues. I'll continue to give them my business along with Marshalls & TJ MAXX, where the stores are clean & their employees are kind. Bathrooms aren't closed & aisles aren't cordoned off causing a fire hazard. See ya Burlington! read more

Worst customer service and slowest place to shop. 2 cashiers for approximately 30 customers waiting in line. When I got to the cashier SHATORIA. I asked her to lose the attitude she said its not her fault the manager doesn't know how to schedule people read more

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No bathroom and no cashiers been in line for 2 hours to pay for 4 things. I'm not coming back no thanks.

AGAIN THEY PULL THE SAME BULL! I came in with my toddler son and 6 month old daughter to get church clothes and the LP is following me like I am stealing. This store is such a joke. When people are stealing in the store they go for the single lady with two toddler children. Why would you follow behind me to the check out line and look through my cart. ZERO FUCKING STARS!!! read more

Saturday evening with line past shoe department and only two cashiers open. It is only like this at the Craig location. The other locations have long lines but they also have appropriate staffing that helps move the line fast. read more

This was my first time visiting the newest Burlington Store in North Las Vegas. I figure I wait till it died down a bit....And, Well I Can Say that I have Experienced Better at Other Locations. This Store is Pretty Much the same as the Others in Las Vegas. Customer Service could be Better, and this Particular Location did not have as much Selections as the Others! There was a Limited Selection of Accessories, Handbags, and Winter Jackets for both Men and Women! Their Shoes were Limited as Well for Both Men and Women! There were Tons of Clothes & Clearance Items on the Racks,Though! Despite all that, I did Manage to Find a Very Nice CK Peacoat for a Very Good Price! =) You ask....Will I Be Back? Sure...I'll give it Another Shot! If not, then I'll just Head to Other Locations! read more

Burlington - Front of Store - Department Stores Near Me - North Las Vegas, Nevada

This store is unorganized and they don't have any employees, the lines are extremely long and only have 2 registers open next time I will drive 30 min for better service and go to Ross better SMH!!!!!! Not good for business read more

I spent more than an hour on line, there are two registers opened only. Plus the manager never show up to help. Never seen that on Sunday night. I wont give them not even a half star. Sorry Burlington at Craig and Clayton. Bad costumer service read more

After over 45 minutes in line & being like 15 customers away, as the line wouldn't move 'cause there were only 2 cashiers and too many customers trying to pay, I asked the manager whether they could add another person. He was so rude! just replied "that's all we can do" turn his back on me and walked away. read more

It seemed like each BCF has drastically changed from when it first opened its doors. Before, it's basically just coats of all styles for each individual. Now it's a bunch of clothes wear, not much coats, and house wares. But, most places I visited and checked, it's like a discount store where clothes, kitchen house wares, luggage, & accessories were everywhere and staff attempting but unsuccessfully of keeping the place presentable. Worse of all, people coming to shop act like the people working there should pick up and clean after them.... It's really sad!! But on a positive note, BCF still carry a few items that were good gifts. read more

Shopped at this store yesterday. First day open since the quarantine and I have to say this store was like a well oiled machine. The manager Jeff was friendly and outside before the doors opened handing out masks and greeting everyone. The store was clean and well signed. You did have a line at the registers but all cashiers were friendly and efficient. read more

It was very bad. They have very good service and had a very nice matters, but there was only two cash registers and the line was ridiculously long so we had to leave but I love the store because they have very nice things but the fact that they can't get more people to work there is insane. read more

I've shopped the Burlington stores in a few cities & states. My 1st time in NV. All of the stores layout are the same! I could go in blindfolded & find my way around to all of the same dated out of style brands. Baby Phat, Fila etc. The only things I find when I do go hoping the store has changed and upgraded are some home goods--- towels etc. I swear the same dated holiday items are displayed from one year to another. read more