In all honesty I would rate zero stars or a negative if it were possible. My husband and I went in to buy a pair of shoes last week for a new job I was starting the next day. I tried on the shoes downstairs, waited on line, took them to the register, and my husband paid for them with cash and we even donated money to a heart cause. The clerk/girl who rang us up took down our phone number in case we needed to make a return. So a few days later my husband and I took the shoes back with the receipt to return them as they turned out to not be right for my job. Shoes were in brand new condition still and even had their stores size stickers inside the shoes. So we get to the register and present the shoes and receipt to the clerk for a return. She can't find the item number to put them in the system properly for return so another worker is called to help. She also cannot find the sku number so she gets on the telephone and says she's waiting for the manager. At this point were told to please stand to the side and a manager will be right there to help us with the return. 1.2.3.4.5.6.about 15 minutes later as were still waiting a very large man approaches us and asks us to please come with him into the back room or office. At this point were confused my husband and I are looking at each other like what the neck?? So this loss prevention specialist named TONE..lol..as he referred to himself told my husband and I that you both are banned from this location from here further and you know why! We said no actually we don't.? We bought these shoes here the other day and just want to return them. Well he says this receipt you gave us isn't for shoes. Well that's the receipt your cashier gave us when I purchased them with cash the other day. So he says I'm going to show you something..I'm going to show you something..meaning on the cameras.. He never showed us anything and actually asked us if we examined our receipt??.. Lol.. Yes after I purchased the shoes I studied the receipt before putting it in the bag. So he is treating us like we were criminals at this point. He asked us what color our cashier was when we bought them?? Were they white, black, Spanish, Asian.?? What did that have to do anything? So after all we waited for over a half hour to be treated like criminals!! Accused of thievery and lying about buying the shoes there. TONE claimed that they don't sell those shoes there and that we were trying to scam them for $20.. RIDICULOUS!! THEY SHOULD BE ASHAMED OF THEMSELVES!! If they bothered to actually look at the cameras they would have seen us pick out, try on, and purchase the shoes with cash. So their own employee the cashier obviously did something wrong but instead of thinking that was the case it was better practice and better for business to treat 2 paying customers, a young married couple as if they were thieves or common street thugs. We were treated with utter disrespect and zero manners especially by loss prevention specialist TONE. He should be ashamed of himself and the entire company and organization should do their homework and know the facts before treating good law abiding citizens/customers like criminals and complete shit!! The experience left such s bad taste in our mouths I'm going back there tomorrow on my day off to speak to the senior manager and complain about just how poorly and terribly we were treated. I hope and pray that no one else need go through the ridiculous and absurd experience we did. There is absolutely zero zero excuse or reasonable excuse or explanation as to how we were treated by TONE and other Burlington Coat Factory employees. Shame on Them!! read more