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    Burlington

    2.5 (2 reviews)
    Closed 9:00 am - 12:00 AM (Next day)
    Updated 1 month ago

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    7 years ago

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    JCPenney

    JCPenney

    2.3
    (22 reviews)
    0.3 mi
    $$

    No wonder JCPenney's is going out of business…read more They have the worst customer service I ever experienced. Had a billing issue on a PRE-SALE order being charged to my credit card before the purchase date in order to get this item at a Huge discount price. Not a problem that they ran my credit card early BUT the problem WAS No receipt. Item was put back into stock. No record of transaction I called Penney's credit card company while in the store, being informed the sale transaction was posted 5 days earlier, and not ran as a pending presale. Terence Moore (He, Him, His) Customer Experience Supervisor, Human Resources tmoor72@jcp.com Came over to resolve the problem didn't apologized Didn't EVEN acknowledge me I stood there totally invisible- didn't even look at me once I only know his name because I asked for the receipt to be emailed to me. Then to make things even worse, some woman comes out of nowhere and intervenes without introducing herself or telling me what her position was. She was combative towards me and felt the need to escalate the situation by adding gas to the fire giving her two cents about the situation in which she knew nothing about. Arguing how my credit card was not charged. It was only pending. Bottom line for these 2 people who represent JC Penney, they both majorly failed at doing their job. Mainly they both lacked in customer service department, and failed to remember without customers they would have no jobs. What should've been a simple fix due to a computer glitch, turned into a major fiasco.

    It costs more than a Penney to shop here, so false advertising FTW…read more This JC Penney is located as part of a huge strip-type Mall at New Braunfels between San Antonio and Austin right off of the highway on the east side of the interstate 35 so come and check it out if you're looking for a department store when you're down this way. It's not bad. But when people say Strip Mall I still think of Strippers, always have, always will. No wonder I date Barbie.

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    Keratina?????
    Keratina?????
    JCPenney
    Penney for your thoughts

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    Penney for your thoughts
    Kohl's

    Kohl's

    2.9
    (23 reviews)
    2.5 mi
    $$

    KOHLS-NEW BRAUNFELS We had the absolute SWEETEST woman ring…read morethe hubby and I up today! BRYN (the cashier) made the entire shopping experience a 10/10 ! I hate shopping and honestly rarely go to Kohl's because I think they are over priced and their women's clothes are ...just blah. That's only my opinion though ladies so don't come for me please Why I'm writing this review ~~ We only went in to grab a couple shirts for hubby ....so I said ,"Welp, I might as well go look at the shoe clearance rack ,while you painfully look for the shirts you want right??" Believe it or not , I found a pair of adidas on clearance in the youth section just under this sign that said , TAKE AN ADDITIONAL 50% OFF AT REGISTER . OF COURSE I grabbed the shoes and then hubby to go check out. When we got to the next open register ,there was Bryn with her kind smile ,... she walked us through the sign up for a Kohls card and was the most helpful, patient little GEM whom I am grateful for. Moral of the story (rant)really...... Sometimes it's the smallest things or things we think aren't that big of deal,that make someone write a positive review or makes us want to return there to shop even. So many people HATE their jobs and it shows!!!! It shows in their attitude It shows with their lack of patience It shows in their frown It shows in their huffs & puffs CUSTOMER SERVICE jobs are hard, I get that , I know from experience..... but sometimes you gotta fake it till you make it . A simple hello, how is your day .Just remember that smiles are contagious along with awesome customer service....and this sweet, older woman named Bryn reminded me of that. Thank you!!

    Staff very helpful. The manager went above and beyond to resolve an issue I was having. Thank you…read moreso much for being kind and helpful. It's the little things that keep you coming back to a store.

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    Kohl's
    Kohl's
    My mystery discount. Great deal.

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    My mystery discount. Great deal.

    Burlington - deptstores - Updated July 2026

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