Terrible customer service.. I would even say it's non existent. Wouldn't shop here again. Made a…read morepurchase and THEY shipped it to the wrong address. Item was returned to shipper. Tried getting in contact with them through any avenue I could find because of course they don't have a phone number and had zero luck. Got my money back through my bank and took my business elsewhere.

Shoes came fairly quick considering I live in California. Exactly what I was looking for. Best…read moreprice on the shoes I wanted. Butler also wrote an appreciation note on the packing slip. I'll be shopping here again. Thanks

Date of visit: March 15, 2025…read more I popped in here while downtown looking for some souvenirs and gifts for those that I left back home. Souvenir items are in the front, with the shoes and boots further back from the street. This is a clever way to pull folks in with the knickknacks and then get them into some new boots! I did find a couple things here but you really have to look at the items closely as some items are not a very good value, though I did find a shot glass that had "Nashville" on it at a fair price. Staff was not overly friendly, but checkout was efficient, which I always appreciate.

If you're looking for the perfect hat in Nashville, *this* is the place to go! The selection is…read moreincredible--everything from classic cowboy hats to stylish modern designs, all in one spot. Whether you're a first-timer or a seasoned hat enthusiast, you'll feel right at home. What truly made the experience unforgettable was the outstanding service, especially from **Big John**. He greeted us with a warm smile and genuine Southern hospitality. Not only does he know everything there is to know about hats--fit, style, materials--but he also takes the time to help you find the one that suits *you* best. No pressure, just honest advice and great energy. You can tell he really loves what he does, and it shows. Big John turned what could have been a quick stop into a fun, memorable part of our trip. I walked out with a hat I absolutely love, and a story to go with it. Don't miss this spot if you're in Nashville--and definitely ask for Big John!

Smaller store than what we are use to in the DMV but clean and bright. As usual, Nike is a popular…read morebrand that comes with that popular price. I am sure if we did not have to take it back on the plane, it would have been "SOLD"!

Jonnny was amazing! He helped my mom find a new pair of trendy shoes. He painstaking we back and…read moreforth to hunt for the perfect shoes for her. She left seen and empowered! 50/10 experience! Thank you Johnny.

Walking shoes! Stopped in for a pair of walking shoes and…read moreengaged in a locals conversation and bought slides I was directed to a different store for slides and these just fell into my hands. A perfect fit when I didn't bring walking shoes. The perfect price as well. My children at home already have their eyes on the slides. The Managers were helpful, informative and knowledgeable. Mike is a local; The other Manger is from Chicago: The customer service was exponential. ! Thanks Nike team for going above and beyond.

Fifth Plus Broadway is a mixed use development that has revigerated Broadway west of Rep. John…read moreLewis Way. What had prior to 2021 been the abandoned Nashville Convention Center is now a modern mixed use development that has brought life into Broadway west of the "Honkey Tonk Highway" stretch. It features a shopping mall, Assembly Food Hall, a retail scape fronting Broadway, The Place at Fifth, the National Museum of African American Music, and the towering landmark 501 Commerce Street Building. It has brought an Apple Store, Sephora, Shake Shack, Hattie B's, Prince's Chicken, and more to Broadway. On my vacation, I had caught it's act several times. The one sight that always stood out was the consistent long line to Hattie B's. My visits here included Assembly Food Hall, Prince's Fried Chicken, the Twelve Thirty Club, visit the Apple Store, and walk around. My impression was that the stores and restaurants are reasonably priced. Although the restaurants and stores provide decent value, to me the greatest value here was the photo opportunities. The focal point of the development, the L-shaped mall which bridges Broadway with Rep. John Lewis Way gives the gift of a prime photo spot for the 1) Ryman Auditorium where the original Grand Ol Opry performed and 2) Bridgestone Arena. The restaurants, especially in the Assembly Hall provide an opportunity to photograph food. I recommend the Assembly Food Hall Bridge to photograp the historic Ryman Auditorium. Additionally , I learned that if I stood on Broadway by the Bridgestone Arena, that Fifth Plus Broadway made a dynamic photo showing modern and historic Broadway, with the modern Fifth Plus Broadway architecture including towers contrasting with the historic Honkey Tonk Highway streetscape. As far as safety, I felt safe. The one annoyance that I saw were street hustlers at the Rep. John Lewis Way entrance aggressively bothering passer-by. During all of my visits here it was busy. There is a safety in numbers. On the subject of safety, the hot and humid summers need to be taken into account. On a few occasions we had escaped the excruciating heat in the air conditioned Assembly Food Hall for a couple of hours. I rate Fifth Plus Broadway "Four Stars." It is doing a remarkable job extending the lively Broadway restaurant and entertainment scene beyond the western edge of the Honkey Tonk Highway.

Hit or miss with the quality and sizing here. The return policy is a huge inconvenience because…read moreit's easier to return something from a China right now as the store does not issue refunds just exchanges. If you're traveling through town, it's basically impossible to get your money back. I've been trying to find another piece to replace one item I bought that needed ho being way too short. I'm not one to wear things that show half of my butt. For the price point, I expected better quality items. I really like this store and would like to support local but I will not be coming back. The last dress I bought was so cute and transparent. I don't expect that from a dress that costs $80. They said use shape wear and it'll work but it made me look like I have rolls. When I tried to return this, the receipt was somehow lost so they would not take the dress back. Within 7 days, they were evidently unable to pull the purchase from my account. I keep running into issues with the sizing and selection of clothes so haven't been able to find anything that worked to return on previous purchase. The other top I bought for $60 has shrunk after one wash and no longer fits. So many items are way too cropped or transparent. I think the quality here has gone way down. I also purchased a denim skirt with shorts under thinking the shorts would help with the length of the skirt. Because of the return policy, I don't have the option to dispute the transaction from my credit card since I've had to use store credit.

My niece & I absolutely LOVE this store!!! Found the cutest bling cowgirl chain belt there!! Plus,…read moresome other CUTE items!!! The customer service was Pretty Ladies with Pretty Smiles & gave us the BEST customer service!!!!!

We stopped by here while down near Broadway just to check out some gear and escape the heat for…read morefew. This store is very clean and the staff are friendly and helpful. I was slightly disappointed with their selection though. There wasn't much in the way of basketball shorts. Most of the shorts and clothing they had were all running focused. My wife really liked their selection of yoga pants and bike shorts. Not going to lie, I was kind of jealous seeing all the clothing options they had on her side. It made the men's section feel empty as there are even women's clothing on the men's side of the store. We'll definitely be back and I'm hoping there is a better selection next time.

All things, Nike!…read more The Nike store is one of the best places to find the Nike gear you've been looking for. New releases, as well as sometimes hard to find drops can be in stock. The layout of the store is open, bright and clean. The service is friendly ... Mike is a shoe expert, very knowledgeable. Nike is going to be priced at the going rate and nothing really discounted because it's new.

I don't wear much Ariat but I do like this store. Staff is friendly and willing to help.read more

We had an excellent shopping experience at Ariat Nashville! The sales staff was very helpful and…read morefriendly. Finally found out how this brand name originated! It's written on a poster in the store and explains that it's name is taken from the race horse Secretariat. They just used the last 5 letters - ARIAT. See photo of info from the CEO as she explains it. Love that they recycle old denim. Great idea! Members of my group made multiple purchases. The great sales guy at the checkout (not sure of his name, he had lots of tats) was very helpful and gave suggestions and advice that we very much appreciated. Awesome shopping experience!

Had a similar experience to most of the reviews here. Entered the store and received no greeting…read morenor any assistance. About 6 employees in the store, most of which were huddled together watching videos on their phone, gossiping, and ignoring everyone. Literally two other customers in the whole store. I came in to purchase boots for my wife but after 10 minutes of no help and seeming like I was a bother for wanting to purchase something I left empty handed. Boots are nice but definitely not nice enough to endure such poor customer service. I don't understand their business model as anyone who can afford to shop there expects a minimal level of customer service and will happily spend their money elsewhere. Instead you get a bunch of lazy and snobbish employees who couldn't themselves afford a pair of Lucchese boots yet treat customers beneath them. Based on the number of reviews RE the poor customer service, it seems like a deliberate top down strategy and a serious managerial problem. I would avoid this location at all costs.

I have been in here multiple times when we have traveled to Nashville and I have had great…read moreexperiences every time. Recently I wanted to purchase some new shirts. Jennifer helped me and I was very satisfied when I left! I would give it 5 stars if it was a little cooler in the store lol.