Let me begin with the bottom line. On August 29, 2017 my husband and I received an estimate for tree removal from Burkes Tree Service. They require a 20% percent deposit prior to the work and they promise that you will be impressed with their work. On October 30, 2017 I called Burke's Tree Service and demanded my deposit back for NO WORK DONE. They never showed up to do the job after multiple commitments and promised dates. I called multiple times over the two month period to status when they would arrive to do the work they promised to do. Each conversation brought a different excuse....couple more weeks, equipment broke down and is off line, and more of the same. Needless to say we were completely frustrated. This tree work we contracted for included trees that could fall onto our house so we wanted the work to be done BEFORE ice storms and high winds. Well that never happened. On October 30, 2017 the date the woman in the office absolutely promised to be on my property was the major hurricane strength storm that brought power outages for a week in the state of Maine. There is one particular woman in their office that was rude and acted as though they were doing you a favor. Remember, they want a deposit upfront. We should have know they were a problem from the beginning. When I first made contact with the company, I was told that we would get a call prior to a representative from Burkes Tree showing up to look at our trees on our property and assess the job. Well that didn't happen either. The representative came without a courtesy call and walked our property and made the decision what we wanted for work done based on our initial call. In hindsight, we should have terminated our business right there. However, based on a recommendation from a family member, we decided to give them a chance. Bottom Line--I cannot comment on the quality of their work BECAUSE they never showed up to do the job. Some of the office staff were totally unprofessional and not true to their word. Finally, on the day I terminated their services, I called the office several times and no one answered. However, when I called on an alternate line, they picked up immediately. You can draw your own conclusions. I have learned a valuable lesson--if they ask for a deposit GO ELSEWHERE. You become captive to their schedule and their priorities. I would not recommend Burkes Tree Service in Rochester, NH. read more
