1. Burke Cleaners

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Fort Collins, CO

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Burke Cleaners

1.8 (5 reviews)
Closed • 9:00 am - 5:00 pm

Services - Burke Cleaners

Clothing alterations

Clothing mending and repair

Burke Cleaners Photos

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Business owner information

Photo of Danielle O.

Danielle O.

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Burke Cleaners

Burke Cleaners

(11 reviews)

$$

I am absolutely devastated and furious. I wish I could give negative stars to this negligent…read moreestablishment. I entrusted this dry cleaner with my $4,000 wedding dress -- not just an expensive garment, but the most sentimental piece of clothing I will ever own. I dreamed of preserving it beautifully so that one day I could pass it down to my daughter. That dream is gone because of their negligence. The intricate beading and delicate detailing that made my gown so special were completely destroyed after they cleaned it. This wasn't minor damage; the entire dress was ruined -- it looks as though it was treated with zero expertise or caution. Anyone with even basic knowledge of bridal fabrics knows how delicate embellishments are. The fact that they ruined them so thoroughly is inexcusable. Not only that, the company did not inform me of the damage and took zero accountability -- they actually told me it was my fault for not checking that the gown had been cleaned properly upon pickup. I initially had my dress cleaned through Burkes, and after having a daughter, I decided I wanted to get it preserved for her one day. When I opened the dry cleaning bag to ensure all the pieces were there for preservation, I saw the damage Burke Cleaners had done, and I felt sick. Years from now, I had imagined pulling that dress out, showing my daughter, and watching her try it on. Instead, I now have a ruined, damaged reminder of what used to be a beautiful heirloom. And the worst part? Absolutely no accountability -- then or now. After seeing the damage, I immediately called the Area Manager, Danielle. The moment I informed her of what happened and how heartbroken I was, I was met with aggression and extreme rudeness. She spent 90% of the call telling me I was lying about the dress being sentimental to me and about my hopes of passing it down to my daughter. It was the most disorienting, disheartening, and alarming conversation I've ever had. To be met in such an emotional moment with harshness, condemnation, and a severe lack of sympathy was truly astounding. Any company that treats customers like that does not deserve our trust. There was no apology, no accountability, and no understanding of how devastating this was. I would NOT recommend taking any piece of clothing to this establishment. The severe lack of integrity, attention to detail, ownership, care, and plain kindness demonstrated by the dry cleaning team and their management deserves no trust. On top of that, the fact that they don't inspect -- and even photograph -- a garment with that level of sentimental and monetary value before and after cleaning is absolutely insane. They ruined something priceless to me, and I will never get that back. See the pictures for yourself.

Affordable, efficient and great results! Friendly service. Thank you! Would definitely recommend!read more

Burke Cleaners - sewingalterations - Updated October 2026

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