We have put up with this apartment complex for 8 months now, and I can't stay silent any longer…read more Like many of the other reviews, the maintenance responses are horrendous. They either do not respond at all, or they slap a bandaid on a massive problem and call it fixed. The latest saga is pictured below, our upstairs neighbors flooded our unit with piss water and the office/maintenance team has done NOTHING about it for days. We were promised someone would be by to look at it today, and unsurprisingly, nobody came. Our AC unit is broken and our apartment reeks of piss. It's absolutely disgusting. We thought we lucked out with this apartment complex because it's deceptively presented as nice, but we were incredibly wrong. The most upsetting part of all of this, is that we're not even in the unit we were promised originally. Two/three days before moving in, in the middle of a cross country drive from California, we got a call saying our top story unit (that was supposedly available a month prior when we signed the lease) was suddenly not available. They said we could take another unit, or we were out of luck. If we had gotten the unit we originally signed a lease for, we wouldn't be in this situation right now. A good summary of how they handle maintenance here is that, when we moved in, we noticed almost all of the nails in the carpet were sticking up and pricking/stabbing us while we walked. When maintenance FINALLY showed up, the told us "oh just hit them with a hammer yourselves". DO NOT MOVE INTO THIS COMPLEX.

No response to maintenance requests. Heat broke in the middle of winter and I was brought a broken…read morespace heater. My apartment would not go above 50 degrees. Office staff is not helpful - will enter your apartment without notice before or after. Heard from a neighbor that they were in and out of my apartment several times, I was not told. No security, a bike was stollen of my SECOND floor balcony. Not a safe or comfortable place to call home. Snow removal is also absolutely atrocious.

Management has failed to provide a secure front door for the 1160 building the entire time I have…read morelived here. A new elevator was installed which breaks down even more than the old one. Elderly men and women must climb multiple flights of stairs with heavy groceries because they are unable to fix a brand new elevator. The pool did not open this year either due to a maintenance issue. Also, you may as well live in the same unit as the tenants above and below you because there is no soundproofing whatsoever. People constantly fight and yell at all hours of the night and nice cars are broken into and wheels are stolen. Overall, the quality of this place continues to decline as rent continues to increase. I highly recommend finding anywhere else to live as it is less than mediocre at Stonegate.

DO NOT RENT HERE. COCKROACH infested building with no plan of remedy from management. Management…read morefails to respond to residents concerns. Fails to keep the community clean and fails to take action regarding complaints or resident concerns. There has been a dog barking above me NON STOP for 2 years now without any action. I have sent several recordings of the noise production without response. If they do respond, they state they are confident something will change. Nothing changes. Mold, broken tiles, broken windows. The basement constantly floods and smells like mold. This place should be shut down by the town of Middletown. Holes throughout the parking lot. Issues with hot water. Rent increases without the necessary notice, the pool hasn't been open all year. I could go on and on. Simply put, do not waste your time. Rent quite literally anywhere else. I would give 0 stars if I was able to.

Windshire Terrace stands atop a hill in Middlesex County and for good reason...the complex rises…read moreabove its competition in many ways. The earthy color of the buildings does not clash with the environment and the surroundings. The quietude of the apartment complex lends a specialness to relaxing on one's patio. The apartments are well-appointed. The residents are cordial and considerate of one another. The friendly staff are respectful of your privacy and very keen on being there when you need them. The maintenance team is beyond reproach and always with a handwave from the vehicle they are in. Do not hesitate...go straight to WT and whisper, "We are home, Toto" ... even if you don't own a Toto.

Highly recommend Windshire Terrace Apartments! We have lived here for over four years now and…read moretransferred apartments a few months ago. The staff here are literally the best! Meghan (the property manager) is one of the most professional and friendly people as well as Jamella and Damali. We had a seamless move to the new apartment because of the excellent maintenance and office staff! We had a minor issue with a neighbor smoking and within days of bringing it to management's attention, it was resolved! We honestly love it here and appreciate the super professional staff and gorgeous property! Thank you to all for making this home!

The 4 person crew who helped me with a complicated three part move did a most excellent job…read more Great attitude, skill and well organized. I highly recommend Two Brothers Moving!

Moving day can be stressful and not having a well planned estimate will cause issues…read more We were quoted $1,300 - $1500 for two men and a half day. We were asked to send pictures of all our items so they can fine-tune the estimate and make sure they are properly prepared to meet the customers' needs. We followed their request and sent pictures of EVERY item to be moved. Subsequent to sending the pictures the estimator said that after reviewing the photos he would like to add an additional man and increase the time based on his review of the photos. Their proposal was increased slightly ($1,500 - $1,700) (we had no issues with the request), and we awaited their arrival on moving day. Moving day came the workers on the truck were very nice. However mid-way through moving things went south fast. The workers broke an expensive glass bar cart and called to inform their home office. The original estimator then called to say we had more stuff than anticipated and the truck was full. The stuff was exactly what was in the one dozen photos sent two weeks prior to the move. These photos contained all the furniture and all of boxes that we had packed for the move. He then proceeded to state that we "didn't inform them there were boxes to move" (a complete lie). We calmly said two of the pictures sent to you (which the workers on site actually had on their cell phones) have a stack of boxes in the family room and another from the garage. He said well, "people move their boxes themselves sometimes'". Our response was simply questioning why we would have sent the pictures, at their request, if we intended to move them on our own. After arriving at 11:05 and deciding they were done at 5:30 sharp, the movers left over 20% of the remaining contents. They said they needed to move what they have in the truck and "they would come back the next day", but we would be getting another quote for the remaining move. When I questioned the additional quote the gentleman from the home office then revised it talk track to say he would not be able to insure he could come back tomorrow (Saturday, knowing the house was being sold) and stated and he would do it in 3 days (past the date of the house being sold) but the quote had to be signed to get on a possible schedule. He carried on saying "couldn't disrupt his clients already on tomorrows schedule". I guess its OK to disrupt a client by leaving 20% of the job behind. His quote for completing the move arrived the next day and the move would now be almost double the original price! Needless to say we quickly found an honest and reputable company for less than 1/2 of the additional quote from Two Movers. Two days later they sent a final bill for $800.00 more than his revised estimate, bringing the total moving cost to more than twice their original estimated when added to the additional mover we had to hire. We informed them of their error in number of hours billed, and reminded them they didn't complete the job, and that they broke the bar cart. Their response was that the bar cart isn't covered as they were not specifically informed of it in the move list, but they would give me $50.00 for it even though it was included in the pictures we had sent which prompted them to increase the original estimate. They said any items not specifically "written" on the contact were not their liability! The reality is they received pictures of all the items being moved, they double checked those photos well enough to increase the estimate to include an additional man. While we hope for a fair resolution that accurately accounts for actual hours worked and the damage to the property they caused, we have so far not heard back from them revising their billing or received any apology for the distasteful experience Update : The owner called apologized for the stress and miscommunications and we settled on a fair amount for the work they did The owner was very nice and concerned about our experience and perception of his office staff because it's not what the majority of his customers experience according to him My advice ask a lot of questions and list as many of your bigger or more expensive/delicate items upfront so you can openly discuss how they will be handled. Ask about travel timing billing and supplemental insurance for your property

I just moved out of Town Place after living there for five years. It was a great experience all…read morearound and I would recommend it to anyone looking in the Middletown/Cromwell, CT area. Everyone who works there, from the management/office staff to the maintenance people have been great! The location is perfect as you are only about a mile or so from I-91 and two miles from Rt. 9. It's about 20 minutes from Hartford and 35 from New Haven. But it's a quiet area as it is set far enough off of a main road that you don't get any traffic noise. It's also only about a ten minute drive from Main Street in Middletown which is great for bars, restaurants, movies and some shops. In five years, I think I needed to call maintenance only three times (two times were minor problems), and all three times my issues were fixed immediately. That includes this past Fourth of July when my A/C unit crapped out. On a holiday, from the minute I called to the time it was fixed, took under 45 minutes total. These people are good. I've seen some people say the price is a little high, but it's comparable for the area as I looked at others before I chose Town Place. And keep in mind, included in the rent they have a nice pool which gets sun all day and never gets over-crowded, and a small but nice, clean gym with good equipment. They also have some grilling stations around the property including a couple of very nice ones built into stonework in the pool area. Every unit has a washer/dryer and some have fireplaces as well. They had also just begun putting up new siding on all of the buildings. As for the reviewer that gave this only one star...I have no idea what he's talking about. His complaints are ridiculous. Of course there are rent increases, that happens everywhere. And his comment about the lease? Again, no idea what he's talking about. It couldn't possibly have been more simple - nothing sneaky about it at all. Especially compared to the War & Peace version I had to sign at my new place! Even upon move-out, everything was painless. And I had my security deposit back in less than two weeks! Overall, the property is nice, it's convenient to everything, the grounds are well maintained, the amenities are good, and the office and maintenance staff are great! I recommend Town Place to anyone looking in the area.

This place was my worst rental experience ever. From rule changes to rent increases, to literally…read morelying to get a incredibly sneakily worded lease signed....spare yourself the headache and live somewhere you will be treated with decency. Still 2 years later and now a home owner, I would never rent from this place.

I lived here for 2 years. The whole building reeks of must and the carpets all have mold on it…read more Stay away from sag. It's a terrible depressing place. The people who live here are antisocial, rude, and socially ackward.

After making an appointment to see a 2BR apartment and driving an hour to Middletown, my wife and I…read morewere unable to see the apartment because my wife did not bring photo ID. I had my CT driver's license but I would not agree to view the apartment without my wife. The leasing agent's attitude was dismissive, unapologetic and downright rude. Perhaps she does not like retired people. The building looks nice but I do not allow myself to be pushed around or abused by the staff hired to serve my needs. I could not submit to such a scolding, unhelpful regime as a tenant.

Wilcox Apartments Middletown Connecticut 309 S Main St, Middletown, CT 06457…read more Fun facts my daughter lives there currently they pay so much electricity because it is all electric the windows are drafty rent is not that price they pay $1,800 for a two bedroom with nothing included they had a water heater break and apparently the homeowners insurance that they got doesn't cover it and it destroyed their bed and they're not going to replace it they also had some ridiculous man who supposed to be an electrician come in and they put in the wrong breaker which made their electricity go even higher I told my daughter they need to go to the news she is pregnant and having to deal with all of this mess and those floors on the first floor is an accident ready to happen somebody could have one slip and have a concussion, don't get me started on the peeling paint mice cockroaches it is a real dump

From the owner: Received Best Apartment Community award In Middletown for 2016read more