I wanted to let you know my experience with Burggraf's Ace Hardware in Winona, MN 55987. I ordered my new snow blower, order #53567843, on 12/2/24. I received an email showing delivery for 12/3. During the 3rd, my wife and I saw their truck and trailer go by, but no delivery. Mark, the store manager at Burggraf's, called me that same day 4:37pm. He said his delivery guy ran out of time. He said it was "interesting" when I said that my wife and I saw his truck and trailer go by earlier. He then said he could deliver it himself but would need help unloading, or I could wait a day and they would bring it up on Thursday. I said I can wait. I then waited...and waited... Finally, on 12/16, I sent them an email inquiring into my order. In it I stated that I wanted a brand new, never used, snow blower. Mark called me at 10:32am on 12/17. He said I was "quite the anomaly", and their website said there was one in stock but when they checked, there was zero. It triggered a new one from the Ace warehouse in La Crosse, WI but it never triggered their system that it had arrived in Winona. He said it was brand new, and they would deliver it today, by noon. The delivery person stopped by at 12:25pm. I was cordial. I began my inspection. The first thing I noticed were the many liquid stains, then the cobwebs, and finally the white bird poop. I said this is not new, and to return it. He said I wasted his delivery. I was disappointed but composed. I then called Mark and cancelled the order. read more
