Cozy, low-pressure environment where the owners are present and very pleasant. I would recommend…read morethis shop to anyone who would like a comfortable, personalized experience with a jeweler.

Buying or selling jewelry, Hight & Randall is my only place. They are honest, ethical, and fair…read more And a delight to spend time with in the process. No need to shop around; just go to them and they will treat you right. 5 stars.

Hi. Came in for a replacement to the back of an earring - I am from out of town. Lost an…read moreearring back while at my hotel. Did a quick yelp search and hoped to fly home wearing both of my earrings. I walked in just after 10 am and instantly felt warm and welcome. I explained the issue - Danny helped me and was wonderful. I bought a necklace - wasn't pressured. Wasn't intending to. Hands down. Wonderful family business. If I have a chance. I'll go back. For sure!

Outstanding customer service! They custom re-set my wedding ring for our 35th anniversary and I…read morecould not be happier with how it turned out. Danny was great to work with and was very careful to stay within my budget. SJ Jewelers is my go-to jewelry store from now on.

Perfect service promised repair and time they delivered the repair looks perfectl!!!…read more Would be back and enjoy looking at all the stones and beautiful pieces!

Great service and work they renewed my mothers engagement and wedding ring that now I wearread more

Helpful, caring & knowledgeable staff including the owner himself. His leadership sets the tone &…read moreguides the staff in all they do to ensure a personal touch, a connection and a satisfying experience. I have appreciated their help since purchasing a mother's ring for our mom years ago. I eventually needed to have it changed to an adjustable' per the knuckle' ring. No problem. They have cheered our family during happy life events & also listened during the other. And continued to help out with various jewelry needs. I recommend you check Master Jewelers out! Satisfaction guaranteed. Definitely!

After receiving a glowing reference from a friend to try this place out, I dropped off a very…read moredainty chain purchased from an out-of-town jewelry store that was in need of deft fingers and specialty repair skill. I was thoroughly wowed with the service I received here. It was fixed promptly and by the quoted time. This small shop has an incredibly kind and attentive salesperson and jeweler. The skill and creativity of the master jeweler here is evident by the displays and awards on the wall. I wouldn't hesitate to send my friends (or my spouse) here for their jewelry purchases and repair work.

I had read a couple of reviews on Yelp about the people at this store being pretentious and I…read morecouldn't disagree more. While visiting Mayo Clinic in Rochester, I had the privilege of going in here on several occasions and each time was treated very respectfully and enjoyed my conversations with the staff. I Would absolutely recommend this store to anyone. They went above and beyond general courtesies, even enquiring about my wife's health. Truly friendly people!

Just before Christmas, when they were very busy, we stopped in to learn more about having a…read morenecklace customized for us. Carolyn S. was so attentive, gave great suggestions and was so kind, even when we weren't sure what we wanted. Thanks for the great experience, Carolyn!

I've shopped at KD Fine Jewelers since the day it opened, and I've turned to their talented team…read morefor numerous repairs over the years. The owner, Karla, and her team, Nancy, Kirsten, Mary and the designers, are top notch -- personable and well educated about all aspects of jewelry: gems, metals, creating custom designs (from old jewelry and new pieces), etc. They've worked with me to repair many pieces in a cost-effective way. They are always concerned about making my wishes come true. They listen actively, ask probing questions and offer great suggestions. When we create custom jewelry, they ensure that they have my approval at every step. It's such a trustworthy relationship. This is the kind of small business that I want to support!!!

I went to KD for an engagement ring and I absolutely made the right choice. The ladies there are…read morecool and so helpful without pressuring you at all and work with you all the way. The ring is stunning, tasteful and completely unique. My fiancé loves it and gets compliments all the time.

Amazing people! If you're looking for something for that…read morespecial someone, they really help me find that perfect gift for my girlfriend. I'm sure they could do that for you too!

Absolutely would recommend! From start to finish they have done a phenomenal job every time! My…read moreengagement ring was beautiful, when I completed the wedding set and had it sent off to be soldered, it was so worth the two month wait! And yet again, it took less than six weeks for it to come back resized perfectly and looking so clean and elegant and beautiful! I can't believe the quality all around and the customer service is fantastic too. Don't hesitate to go through this company, it's only expensive because you're getting one hell of a good product! This ring took no damage when I punched a refrigerator door, in fact it was the ring that left a toothpick sized dent actually! Thank you and thank you again Kay Jewelers, I'm so glad my money was spent on your jewelry.

Stopped in here with my sister to get her ring cleaned. We're greeted with the most mundane tone of…read morevoice but some guy. Asked to get the ring cleaned, he literally says "yea.." holds out his hand and walks away. We stood there for like a minute before asking if we could come back after some shopping. No eye contact, "yea.." We come back, stand by the counter he walks over in silence holds out the ring and just passes it on to her and walks away. Ummmmm... it was the most awkward, rude, and worst customer service ever. Idk, ask us if we needed anything else? Smile maybe? Ask how the ring looks/if she's satisfied? My jaw dropped at the lack of professionalism. She has been helped by him before and has been treated the same way each time. I get better service having my oil changed. No thank you.

I came here couple months ago, spent 5 thousand dollars for a dimond ring. The seller who helped me…read moreshe was very nice, only four star because seller did not use over night shipping which i was charged.

Had a Seiko watch repair go wrong at another jewler go wrong. Called Zales as they sell Seikos…read more Came in. An extremely helpful member of the team, Josh, was able to hand reset the problem. Didn't ask for anything in return! Fixing another jewlers mistake for free?! Much appreciated! I was not in the market for jeweler, but given this experience I am now going to find a way to come back to do business here. Can't say enough about someone helping out of kindness!

Took almost 30 minutes to get someone to assist me. Maybe because I was returning something. If…read morethey really can't help you through the entire process then I won't be dealing with them again. Unimpressed.