Cozy, low-pressure environment where the owners are present and very pleasant. I would recommend…read morethis shop to anyone who would like a comfortable, personalized experience with a jeweler.

Buying or selling jewelry, Hight & Randall is my only place. They are honest, ethical, and fair…read more And a delight to spend time with in the process. No need to shop around; just go to them and they will treat you right. 5 stars.

Hi. Came in for a replacement to the back of an earring - I am from out of town. Lost an…read moreearring back while at my hotel. Did a quick yelp search and hoped to fly home wearing both of my earrings. I walked in just after 10 am and instantly felt warm and welcome. I explained the issue - Danny helped me and was wonderful. I bought a necklace - wasn't pressured. Wasn't intending to. Hands down. Wonderful family business. If I have a chance. I'll go back. For sure!

Outstanding customer service! They custom re-set my wedding ring for our 35th anniversary and I…read morecould not be happier with how it turned out. Danny was great to work with and was very careful to stay within my budget. SJ Jewelers is my go-to jewelry store from now on.

Perfect service promised repair and time they delivered the repair looks perfectl!!!…read more Would be back and enjoy looking at all the stones and beautiful pieces!

Great service and work they renewed my mothers engagement and wedding ring that now I wearread more

Hidden gems downtown Rochester! Laskers has moved to the Galleria...across from my favorite lunch…read morespot, Chesters! The store is so pretty and I love getting my rings cleaned. I was shopping for Roberto Coin and I found the necklace I had been looking for. Thanks!

These people sell rings with old diamonds and don't tell the buyer. This is a deceptive business…read morepractice. Lab grown diamonds will gut this shady crooked jewelry store.

I've shopped at KD Fine Jewelers since the day it opened, and I've turned to their talented team…read morefor numerous repairs over the years. The owner, Karla, and her team, Nancy, Kirsten, Mary and the designers, are top notch -- personable and well educated about all aspects of jewelry: gems, metals, creating custom designs (from old jewelry and new pieces), etc. They've worked with me to repair many pieces in a cost-effective way. They are always concerned about making my wishes come true. They listen actively, ask probing questions and offer great suggestions. When we create custom jewelry, they ensure that they have my approval at every step. It's such a trustworthy relationship. This is the kind of small business that I want to support!!!

I went to KD for an engagement ring and I absolutely made the right choice. The ladies there are…read morecool and so helpful without pressuring you at all and work with you all the way. The ring is stunning, tasteful and completely unique. My fiancé loves it and gets compliments all the time.

Extremely satisfied. I took three watches that needed batteries and he did it in less than half an…read morehour and price is super reasonable. I highly recommend him and will definitely go back.

Really kind and efficient! Great prices as well! Will be back with any jewelry needs and definitely…read morerecommend friends!

Amazing people! If you're looking for something for that…read morespecial someone, they really help me find that perfect gift for my girlfriend. I'm sure they could do that for you too!

Absolutely would recommend! From start to finish they have done a phenomenal job every time! My…read moreengagement ring was beautiful, when I completed the wedding set and had it sent off to be soldered, it was so worth the two month wait! And yet again, it took less than six weeks for it to come back resized perfectly and looking so clean and elegant and beautiful! I can't believe the quality all around and the customer service is fantastic too. Don't hesitate to go through this company, it's only expensive because you're getting one hell of a good product! This ring took no damage when I punched a refrigerator door, in fact it was the ring that left a toothpick sized dent actually! Thank you and thank you again Kay Jewelers, I'm so glad my money was spent on your jewelry.

Stopped in here with my sister to get her ring cleaned. We're greeted with the most mundane tone of…read morevoice but some guy. Asked to get the ring cleaned, he literally says "yea.." holds out his hand and walks away. We stood there for like a minute before asking if we could come back after some shopping. No eye contact, "yea.." We come back, stand by the counter he walks over in silence holds out the ring and just passes it on to her and walks away. Ummmmm... it was the most awkward, rude, and worst customer service ever. Idk, ask us if we needed anything else? Smile maybe? Ask how the ring looks/if she's satisfied? My jaw dropped at the lack of professionalism. She has been helped by him before and has been treated the same way each time. I get better service having my oil changed. No thank you.

I came here couple months ago, spent 5 thousand dollars for a dimond ring. The seller who helped me…read moreshe was very nice, only four star because seller did not use over night shipping which i was charged.

Had a Seiko watch repair go wrong at another jewler go wrong. Called Zales as they sell Seikos…read more Came in. An extremely helpful member of the team, Josh, was able to hand reset the problem. Didn't ask for anything in return! Fixing another jewlers mistake for free?! Much appreciated! I was not in the market for jeweler, but given this experience I am now going to find a way to come back to do business here. Can't say enough about someone helping out of kindness!

Took almost 30 minutes to get someone to assist me. Maybe because I was returning something. If…read morethey really can't help you through the entire process then I won't be dealing with them again. Unimpressed.