I recently visited BurgerFi and ordered the Szechuan Tenders, but when I received my food, it wasn't what I expected! It turns out I accidentally ordered them grilled when I really wanted them fried. I told the staff, and they kindly made me a fresh order of the fried chicken tenders without a problem. They were tasty, spicy, and perfectly dusted with Szechuan seasoning. This is a limited-time item, but they should definitely add it to their menu year-round! read more

I tried this BurgerFi location for the first time, and it was a complete failure from start to finish. I ordered a Wugun Cheeseburger and fries, waited nearly ten minutes, and when I finally saw my food on the table, it was already clear something was wrong. The meat had a disgusting smell, and the burger was so greasy that it was literally dripping from both the patty and the bun. The fries looked beat up, dark brown, and old, the kind of texture you get when something has been sitting in a freezer far too long. I took the order back to the counter and told the manager. He didn't say a single word -- not one. He just stared at me with a dirty, dismissive look, as if customer service was optional. His sloppy appearance and complete lack of professionalism made it obvious he had no grasp of restaurant standards and no interest in fixing anything. This location fails on food quality, freshness, cleanliness, and basic customer service. I would not return, and I would not recommend this place to anyone. read more

BurgerFi - Wagyu meat burger served at BurgrtFI. - New American Near Me - Miami, Florida

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Food is always delicious the meat quality is really good. The service was really good everyone is super nice in this location. The ambiance is really family friendly read more

Great service and our burgers were delicious. Highly recommend adding the Cajun to your fries! Restaurant was clean and the staff was very attentive and friendly. read more

We had kind of given up on Burgerfi after a couple of bad experiences at the Doral location. Gave this location a shot today because we were craving burgers and so glad we did! The service was excellent. As I was waiting for my to go order, I observed several interactions between employees and customers, and the staff was extremely attentive and friendly. The kitchen was also clean and seemed to be working efficiently. I had to wait a few minutes while they cooked the fries and had several people check in to see if I needed anything and to check on the status of my order. Will definitely return! Management and staff are doing an excellent job. Also, the food was delicious! read more

The burger was good but the fries and onion rights were slightly burnt, greasy and overloaded with salt. Salt should be added by the customer. Service was good and ambiance was ok. Dining room area needs help with keeping it clean. Don't plan to return! Ohh! Let me warn you...$19.95 for this! Ridiculous!!! read more

BurgerFi - New American Near Me - Miami, Florida

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Decided to hit up BurgerFi with the kids after practice, wasn't particularly happy when I saw the kiosk. Thats to when a nice gentleman called Leo introduced himself and said I'll help you out. He must have seen the look on my face as I was trying to enter my order which is probably why he took my order. I personally prefer to deal with a human when placing a food order. Anyway, he was super nice, patient taking my order (those w/kids know what I mean). The burgers, fries and shakes were all great. Two things stuck out to me at this location 1) excellent customer service, not only did Leo follow up on how my order was and if I needed anything else but I noticed him going around the restaurant asking others how was everything. 2) cleanliness, bathroom were nice and clean and the tables and try return area was clean. I hope the owner recognizes he has a good staff (Leo) which is hard to find so treat them well. Your restaurant is only as good as the people who run it. Will definitely return. read more

Amazing place!! Food was so delicious and service was fast not to mention friendly. Will definitely be back for more! read more

BurgerFi - New American Near Me - Miami, Florida

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What a disappointment. When we first came here for their soft grand opening, the manager was enthusiastic and timing his workers for the best time efficiency. Things have significantly gone downhill. Maybe they never recovered from the pandemic but they seemed to have enough staff, most of who filed in after 12. The doors says they're operational at 11 but at 11:30 they didn't have anyone at the counter until someone called her to the front. Our order took 20 minutes and came out cold and disgusting. The fries seemed like they were made yesterday, also cold. For some reason after the staff used the bathroom, it remained locked for the hour we were there. Not sure what's happening out back but looks like a lot of garbage gets tossed in the bushes read more

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i wanted to take my time to leave a message about this Burger fi. I always am impressed of the service, the food, and by far the management (Leo) goes above and beyond for ALL his customers. I am very particular on the food qualit, and let me tell you the quality of Burger Fi far exceeds all the competitor. Mariella is also a great asset to this branch. I really hope she can get recognition for this review. her willingness to explain the menu to the customers is not seen much these days. read more

Leo,cashier/5 stars for him.His running front,kitchen orders,welcoming,fixing tables at salon,everything.His a real asset for this company.Thank you for your job Mr.Leo. Food fresh and hot.Fast preparation.Clean areas.I will return for sure. read more

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terrible service horrible managemen, I ordered meal online and picked it up 30 minutes later 10 minutes after closing but I was fortunate enough to flag down the manager and confirmed they did have my order but that someone had picked it up already which is a lie because I didn't get DoorDash I didn't ask anyone to pick it up he said he didn't believe me so he wouldn't refund me my money which enraged me so now I'm here warning you this place will eat your food be carful read more

First time at BurgerFi in Doral and definetly will be coming back ! The staff is extremely attentive and helpful. Special thank you to Leo who took the time to guide us thru the menu and offering suggestions on how to customized our burger to just how we wanted them ! The ambiance of the restaurant is inviting but the staff definetly elevate the experience. The food is 10/10 but the staff is a 20/10 ! read more

BurgerFi - BurgerFi Cheeseburger and junior cheeseburger - New American Near Me - Miami, Florida

Never done a review before, but had to post this! Bad management. Received a large order online and rejected the existing waiting customers in the line. Not very professional. read more

So I come to this BurgerFi it's the first time I've been here and I look at the menu that's on the board and I see something that looks pretty good so I order it, it's called YES, CHEF BURGER Double All-Natural Angus Beof smashed with Caramefized Onions, American Cheese 6.19 The gentleman he looks at the menu and he tells me all that's wrong. I never seen that before that's gonna cost you $10.79 i'm like no no I just wanna pay the $6.19 that's what it says up there that's all I have you know I just wanna buy that burger double is perfect. He says no we can't do that so can you call the manager now? He's not here so that looks to me like it's false advertising. It is false advertising because they have it right there, clearly on the menu for $6.19 read more

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Great experience, food and service. Everyone was happy with their meal. The ladies were very attentive and nice. Will be back!

I love burgers but I also love fries. Little did I know that there fries were going to be so good! I stopped by here for a Saturday lunch and ordered the regular BurgerFi cheeseburger with bacon. It has two patties so it's a good size. My side of fries were perfectly crunchy and way way better than fries from anywhere else. I was really full by the end of it, but hey, I skated 13mi last night, I probably needed it anyways. I'll be back soon! Btw, if you see fit to indulge in their shakes, they have some very pretty ones. Maybe on a cheat day I'll sneak one in. Hasta la vista! read more

BurgerFi - New American Near Me - Miami, Florida

Decent place to get lunch! It's definitely fast food and nothing out of this world. I had the spicy chicken sandwich and found it to be okay. The flavors were simple. I do recommend their Cajun fries with their pink sauce. The restaurant was busy when I went for lunch and therefore was a bit disorganized and dirty. The cashier was kind and courteous. read more

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I ordered the double cheeseburger with bacon and Cajun fries. It would be nice if the staff could put the appropriate amount of seasoning on the appropriate amount of fries. Perhaps that would happen if they weren't on their Instagram or Tik Tok behind the counter. Also the bathroom was very nice and clean however the floor in the restaurant was sticky. read more

BurgerFi - New American Near Me - Miami, Florida

Just had the worst chicken sandwich ever from Burgerfi. Chicken was over fried dark batter, tiny bit of actual chicken the rest was fat and fried grease. Stick to the burgers- what a disappointment. read more

Great customer service gentleman helped me with the order and was super pleasant cant wait to come again

Delicious food and great service by Diane and the staff. I was looking forward to trying burger fi and can't wait to come back and try more items on the menu. read more

Absolutely delicious!! The burgers, fries, and the churro shake you cannot go wrong. Thank you for the clean dine in and the friendly service. We have come here a couple times now when in that area for read more

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Well I went there this evening. The cashiers do not pay attention to customers. Also argued instead of trying to understand what the problem was. Have been a customer for years but that location is horrible. read more

My family and I go very frequently to this Burgerfi location, and we are always satisfied with the food and the service! The ambiance is nice, too! read more

Love it! This review might be biased because I was starving lol, however I thought the BurgerFi burger was great. Place was clean and service was fast. You order up front, take a number, find a table, and food comes out to you once it's ready. I just got a BurgerFi burger and Oreo milkshake. The burger itself was a normal size, nothing crazy. The bun and patties were thick AND the burger was nice and juicy and did NOT stick to the paper (one of my pet peeves). The milkshake was probably the best part. Very little whipped cream was added on top, but the shake itself was spot-on with consistency and taste. Yum! Will need to come back to try the fries! read more

BurgerFi - BurgerFi Cheeseburger - New American Near Me - Miami, Florida

I've ordered takeout from this BurgerFi many times and it's always been delicious. Once in a while they do mess up the order, but the food has always been good. The reason why I'm giving it 2 stars is because we ate inside this location for the very first time recently and it wasn't very clean. We walked in on a Monday at 11:30 am, so they had only been open for half an hour, and we couldn't find a clean table. Every table had food scraps on top of it. There was food on the floor and the bathrooms weren't that clean either. I find it hard to believe that the restaurant got this dirty in half an hour (they open at 11), so the only explanation is that they didn't clean the night before and just opened it without cleaning. There was plenty of staff in the kitchen talking and just hanging out, so they didn't seem short-staffed. We just got the impression that cleanliness is not a priority here which makes me rethink ordering UberEats from this place. What a shame! read more

I ordered a plain shake and there was no sense of customer satisfaction. After waiting for over 10-15 minutes- the same person who took my order said she was going to make my shake. Terrible service - will never return read more

The food was very VERY good. Tasty! Served hot. The problem was not the food. The problem was the employees. When you walk into an establishment the last thing you wanna see is a bunch of PDA from the teenagers working there including the MOD who appeared to be on a break, sitting at the front of the location in uniform ("petting" one of the employees) What type of behavior do you expect from high-school aged kids if their manager is demonstrating the same type of behaviors. Many other patrons were standing around waiting for their food much MUCH longer than me while everyone in the kitchen was too busy hugging and kissing. Very poor organization. It's is unfortunate because the burgers and fries were great! read more

Dangerous & Disturbing BurgerFi Experience @ 1850 NW 117th PL. Ste 311 Miami FL 33182 After witnessing a Team Member sneezing into his hand 3 times while making my shake, I told another Team Member at the register that I no longer wanted it.  Another Team Member offered to remake it for me, but the Assistant Manager, L. K. became irate, yelled at the Team Member, and accused me of "discrimination" and "abuse" of a Team Member and told me never to return, because the "company" doesn't want customers like me... I certainly hope this is not the way this company trains its Managers. read more

Where Do I start? We got the shakes with no straws and the young lady never came back to bring them, and as we watch the shakes melt away because the rest food took almost 30 minutes to come, we went back inside to ask where our order was, it was just sitting on the counter cause she said she didn't see our number on the table, mind you she had seen it as she had previously brought out the shakes to us. I can tell you this is the the worse $65 (with tip) I've ever spent ( 3 burgers 3 fries, 2 shakes and a beer) but if the wait wasn't bad enough then we get burgers all dried and burnt , won't return to this location ever. worst service I've encountered in a while. read more

Not pet friendly. Manager told me to leave. "This is not a dog park" Didn't even have a chance to place my order. My dog is only 4 pounds, and the restaurant has outdoor seating. I could not believe how rude the staff was. I'll be sure to take my business elsewhere. read more

Y'all know I usually take pics of my food and such. But i wasnt impressed though. I read all these ranting reviews and it was just eh to me. I got the VegiFi burger. And I'm not going to lie it wasn't bad. It was good. For starters i don't remember being greeted it was more so her staring at me and me staring at her like oh you ready! Then what really made me cringe was... one of the workers had just finished on her lunch break and walked back in the kitchen started pulling her hair in a pony tail and talking and laughing and stuff. I don't think workers of fast food restaurant understand that people watch what you're touching with those gloves on and also where you're touching. Pulling your hair back in a ponytail is something you do in the bathroom before you come back to the kitchen .. so i was a bit disgusted with that. I mean I'd recommend hopefully your experience is better! I can say that i tried it! read more

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The food is that comfort food you crave when it's a lazy day and your just relaxing on the couch watching really bad movies but you don't care cuz you know you're going to eat a hotdog and maybe some fries, have a milk shake or frozen custard, and you're not worried about the 2,000 calories you just scarffed down, cuz it's a rainy Saturday and you've got Burger Fi and really old kung fu movies on even though you really don't want to watch but you do cuz you got a double hamburger loaded ...yaaaa, you all know what I'm talking' about here...get your ass to Burger Fi!!! And make it happen...be safe all!! Stay Classy read more

I'm just going to start off by saying this place had the best customer service and that made the whole experience ten times better! I had ordered and paid online and when I got to the restaurant they didn't have my order showing but they were super nice and understanding and I showed my receipt and they treated the situation so nicely. They made my food in minutes and I had everything correctly and I was out the door a happy customer. Now onto the food, it was delicious! I've never had this burger and I really enjoyed it. It was cooked perfectly and seasoned well, the bacon was also cooked the way I enjoy it. The fries were so nice a mixture of crispy and slightly less crispy ones which was nice since I shared my fries with other people. The shake...the shake tasted like red velvet was melted and put into a cup! It was so good I was so surprised. This new location recently opened and honestly I can see it being a very common spot for my family and I to enjoy some good burgers. I highly would refer this place if you're looking to enjoy some good food with excellent customer service. read more

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I order the BurgerFi burger with onion rings and extra burgerfi sauce on the side. The burger was the most "meh" burger I've tried (especially at this price). It tastes just like the Wendy's burger, it's pretty much identical. The BurgerFi sauce was pretty tasteless, it's just pink sauce with low seasoning. But the onion rings are DELICIOUS! I also really liked the place, the attention to detail, cleanliness of the place and how quickly the food came. I'm going to come back to give them a chance. I'll order a different burger but I'll definitely order the onion rings again. read more

BurgerFi - BurgerFi burger with onion rings and extra BurgerFi sauce on the side - New American Near Me - Miami, Florida

Love this place! Great staff, great burgers. Chill ambiance. The new Yes, Chef burger was a hit. Def recommended with bacon!

The Food Here Is Great The People Are So Nice I Waited Less Then 5 Minutes The Best Burger Is The CEO And Breakfast All Day The Fries Are crispy Crunchy Fries The Soda Flavors Are the best of all I've never had those flavors before I would recommend this place to anybody Keep It Up Burgerfi Welcome To Burgerfi All Natural read more

Great service and delicious food!! We ordered hamburgers and French fries, and they were amazing

First time for me. Excellent burger but the fries are disgusting. Extremely soggy in oil. Had to throw them away. If you're into consuming oil go for it. Will return but will stay away from these. read more

BurgerFi - Very soggy fries. - New American Near Me - Miami, Florida