If I could give a higher rating, I would. I had a rather lengthy therapy at Burgess. My therapist,…read moreMarisa, was excellent in every way. She was very exacting and thorough in her explanations of what she was doing and what I needed to do on my own. I feel my recovery is a direct result if that . I also received care from Lily, Adam, and Gabe, and they were excellent as well. Kellie at the front desk is gracious and welcoming. The wait is never long, and the facility is sparkling clean.

I love this place. And this place is made up of great and responsive people who are really intent…read moreon getting you back on your feet and moving again. My initial visit was great. The physical therapist assigned to me was very knowlegeable and listened very well to all my aches and pains. Unfortunately, my rheumatologist only specified my knees, so there was where my PT concentrated on. I have been to therapy 3 times already (of an expected 6 treatment span). So far so good! My range of motion has improved, the pain is still nagging me a little, but I know it'll all get better with time! The place is very nice and clean. Inviting. And the staff are all above par. The treatment areas are all well-lit. And the exercise machines and other equipment are amply spaced...a lot of breathing room here. Even on their busy days, there is still a lot of room available for the patients and the staff. If you have the need for physical therapy and you insurance allows, Burger Physical Therapy is a great place to go!

I was referred to Dr. Fainsztein for a work related knee injury. From the first appointment I knew…read morethat this is going to go good, I was wrong, it went great. Dr. Fainsztein was 100% attentive to my needs and injury. She was persistent in making sure she got the right surgeon for my injury. (She did, Dr. David Gotham, another true champion). Post op, she made sure I had physical therapy on-going, to get me back to work. She did get me back to work, on her time line, not my, pie in the sky, wishful thinking, pipe dream I had. She absolutely made sure I was ready at the right time, no rebound. Dr. Fainsztein is a true believer in patient care. I called her my Pit Bull, never give up, never give in, we are in her hands and she will not let you go. I would recommend her and her entire team to anyone, she is truly, one in a million. Thank you Dr. Fainsztein, for the amazing care you gave me. Steve Lee, Folsom, Ca.

Had a pre-employment physical with her. We talked about other stuff besides the physical. I found…read moreher to be incredibly kind and compassionate. I wish she was my PCP!

I would like to acknowledge Mark McCoy who has been my therapist at the Gold River location. He is…read moretruly a professional and compassionate care giver. I would recommend him without hesitation to anyone needing a caring physical therapist.

TERRIBLE, POOR, & UNPROFESSIONAL practice. I was referred here by my orthopedic based off my…read moreinsurance network. I made an appointment about a month prior to the appointment date. Over the phone I gave them every bit of information on my insurance card. Appointment day I handed them my insurance card that they verified for a second time and allowed me to participate in my first and last PT session. I had ACL/ meniscus surgery about 10 days prior. In the session they took me in 15 minutes late, so now my hour session was 45 minutes. They rubbed my leg for about 5 minutes and then proceeded to tell me to lift my surgically repaired knee forward, backwards, and sideways 10x three sets of each. When I finished my first therapy session they made appointments for 3x per week for the next two months. When I returned for my second PT session they denied my entrance and cancelled all the future appointments they had made because "my insurance is NOT networked" with them. Shouldn't this have been confirmed the day I called and made my appointment a month prior to my appointment? Or maybe the day I showed up...a month later? They claim to have called twice prior to my appointment to confirm "missing insurance information". But I have absolutely no recollection. And believe me I had all the time in the world to call them back and give them any "missing information" they needed due to my physical condition. Since then, I have been receiving mail with a full charge of $374 dollars for one useless session they failed to tell me that I was not covered by my insurance. Even though they had over a month to verify it prior to my appointment and the day of when I gave them the physical copy. I messaged the billing department and they told me that despite everything, out of "goodwill" they can reduce my bill to $209 "full & final". Having to use crutches fresh off a knee surgery and drive myself 25 minutes for a useless laughable PT session and then later do it again to be denied, canceled, and billed the way they have been is disgusting. I just received another letter in the mail yesterday for the full $374 amount. So much for the "goodwill" My one and only, first and last therapy session was an absolute joke. I promise you that researching athletes that went through the same injury you may have suffered will get you better, stronger, & faster results than this place will.

4 years and counting. I cannot say enough good things about this place…read more We have speech and OT for my daughter. And over the years she's seen different therapists, I have to say they are all amazing.

Their office staff is the worst I've ever dealt with! They will not return phone calls. I've left…read morevoicemails and talked to my kid's providers, explaining that I don't understand something and need help from the office/administrative staff. And instead of picking up the phone to resolve the matter their office resends the generic text message they've already sent. If I didn't understand the text the first time, why would resending it help? And when I kept pushing they tried to resolve the issue via text instead of calling me, as I had requested. Not everyone wants to communicate sensitive information via text message! When they finally called me the matter was resolved within the same day, after months of ineffective asynchronous messages. Similar problems with their accounting staff. Again, can't get ahold of anyone on the phone. I was told that they don't bill insurance but they could give me the forms to do it myself. After months of trying to get what I needed I gave up. I had a kid in crisis and that's where my focus needed to be. Not in trying to chase members of their staff down. Years later they called me because of a problem with one of my payments to them (so their phone does work!) and while on the phone I mentioned that I never got what I needed. From then on I received an automated bill delivered to my email. But why now? Because I was furious? It feels so gross to have to get mad to get stuff done, blech! I would never ever return here. The office staff is rigid, rude, and disorganized, if they're even present at all. Our provider was great, but I'd rather find a provider with a competent administrative staff.

Second time in two years going here for physical therapy…read more Have seen two different registered physical therapists. Michelle and Sarah. Between visits with them my physical therapy assistant Mark. He knows me and guides me through the recovery process. Front office, Annette is informative, funny and caring. Facility is clean, open and spacious. Only downside is in the lobby area you can hear conversations in treatment areas.

Words cannot express how grateful I am to Sarah for helping my injured shoulder regain mobility and…read morestrength. Awesome Sarah was always upbeat and caring while making sure my exercises were explained correctly and beneficial without pain. Annette, Mo, and Carmen in the office were also wonderful! A GREAT experience.

My sister recently visited Folsom care for 2 nd time. As before the care staff was outstanding…read more Jo An and Alena, & Martin , mark nurse head, Lance,Jackie, Patrick , Gloria & Julia in admissions & esp Tanya in p.t. For getting her moving. We are so grateful that there are still caring people in rehab. Thanks again Connie & Susie H

This center is very respectful and clean. Love the design and kind people. Love this place!!read more

Worst communication ever!! After several calls and repeating…read moremyself 4 times to 4 different people they told me my child was accepted and booked for weekly appointments starting 1 month out. Before he has his first appointment they told my he was only actually booked for 3 appointments as the schedule was changing due to the end of the school year, but that they would figure something out. I didn't hear back. At my first appointment the therapist told me she was on vacation for the next 2 weeks, so I only had that 1 appointment booked. I asked the front desk about it on the way out and they said they'd look into it. I called the manager to complain and got a call back from someone at the from desk the next day (not the manager) asking if I would like to have just 45 minute appointments, rather than an hour as they couldn't find a time to suit my schedule. I said I'd rather not, but asked if I would still be charged for the whole hour. He didn't know, but said he'd get back to me. He never did. 3 weeks later I got a call asking to confirm my appointment for that afternoon, to which I informed him that I had never been told of any appointment, hadn't confirmed anything, and was still waiting to hear if the appointments would be 45 minutes or an hour and what I would be charged. He said my insurance had confirmed a pro-rated rate for the 45 minutes. I told him I had already found another therapist that confirmed a set schedule and I would not be using them anymore. It's now been 3 weeks and they have not yet submitted the discharge paperwork, meaning we can't start the appointments with the new therapist yet. They are absolutely useless!! What a waste of time!!

We have struggled for years to get help for our child and feel so grateful we found this place. Not…read moreonly were they incredibly empathic about our struggles, they actually helped our daughter! She made incredible strides in just three months. It is as if she is a different child, a better version of herself. I cannot recommend this center enough, especially Jenni. She has a natural intuition about what works and what might be going on. My daughter connected with her right away; something that used to be highly unusual for her. This center completely changed our lives.