About a couple weeks ago my spouse and I went to this location and ordered some food which included a chicken sandwich in which the chicken patty was rock hard and the meat had become discoloured to a brown colour. I tried calling the store and it instantly went to voicemail, but I wanted to talk to someone immediately, so I called the customer service line on the website. They seemed to be very helpful and took down all of my concerns stating that someone from the store would be in contact with me by the end of the week. A little over that timeframe had passed, so I wondered if they jotted down the incorrect phone number and went to the store myself with receipt in hand. The supervisor on duty was not helpful and seemed to think I was trying to scam them. He had no recollection of anything that happened. We went to Wendy's that evening instead, and on our way I called the number again. They asked for my phone number when I mentioned this was my 2nd time calling. The person on the line eventually told me that the restaurant had been notified and that he sent notifications to the upper management team also this time. He mentioned that I should get a phone call by the end of the week, which was last week and I still have not received any phone call. I will not be returning this time, because they've made it a hassle for me to want to come back and claim my replacement for the unsafe food I had bitten into that night. Very poor management, do not care about guest complaints, so they've just lost a customer and I'm hoping others will take note of this before considering making a visit to this store. read more